2004 VOLKSWAGEN JETTA Air Bags Problems

OVER THE PAST FEW DAYS IT HAS BEEN RAINING HEAVILY & ALTHOUGH IT HAS HAPPENED TO ME ONCE BEFORE THIS TIME IS WHAT WORSE. MY CAR IS LEAKING FROM SOMEWHERE & ITS COMING ON THE INSIDE. MY CARPETS ARE CONSTANTLY WET, MY AIRBAGS ALONGSIDE WINDSHIELD LEAK, AND THE HANDLE WHERE YOU OPEN THE HOOD OF THE CAR IS LITERALLY A STREAM OF WATER ENTERING THE CAR DURING HEAVY RAINFALL. THE AIRBAG LIGHT HAS COME ON AND THE CHECK ENGINE. I WAS MORE CONCERNED WITH THE CHECK ENGINE LIGHT SO I WENT AND GOT IT CHECKED. THE CODE CAME UP AS U0155 - WHICH REFERS TO (LOST COMMUNICATION WITH INSTRUMENT PANEL CLUSTER (IPC) CONTROL MODULE) MEANING MY ENTIRE DASHBOARD NEEDS TO BE REPLACED BECAUSE OF THIS LEAKING ! I HAVE TAKEN MY CAR ON MULTIPLE OCCASIONS TO VW DEALERSHIP FOR SERVICING (NEVER FOR THIS PROBLEM) AND THEY NEVER ONCE TOLD ME ANYTHING ABOUT CLEANING THE SUNROOF DRAINS EVERY TWO YEARS AS MAINTENANCE, IT IS VISIBLE TO THE NAKED EYE THAT MY SUNROOF IS MESSED UP BECAUSE WHEN I PURCHASED IT THE LINING ON THE CAR AROUND THE SUNROOF IS DROOPING AND I CANNOT OPEN THE SUNROOF BECAUSE OF THIS. I NEVER THOUGHT OF IT AS A BIG DEAL BECAUSE I DON'T USE A SUNROOF BUT HOW WAS I SUPPOSED TO KNOW THERE WAS A LEAK WITHOUT ANYONE TELLING ME THAT WAS EVEN POSSIBLE. I LOOKED UP THIS PROBLEM ONLINE, THAT'S HOW I KNOW WHAT'S WRONG WITH MY CAR. I REFUSE TO GET IT "DIAGNOSED" AND SPEND OVER 200$ ON JUST A DIAGNOSIS WHEN I ALREADY KNOW WHAT THE PROBLEM IS AND THEY'LL END UP CHARGING WAY MORE TO ACTUALLY FIX THE PROBLEM. THIS IS MY FIRST CAR AND I DON'T KNOW MUCH OF ANYTHING ABOUT CARS EXCEPT KEEPING UP WITH OIL AND FILTER CHANGES, FUEL INJECTORS, AND CHANGING MY TIRES WHEN THE TREAD IS GETTING LOW. I HAVE DONE ALL OF THAT AT EACH CHECKPOINT SINCE I PURCHASED AT 63,000 MILES. THERE IS SO MUCH CONDENSATION INSIDE I CAN BARELY SEE OUT MY WINDOWS, I HAVE SIT FOR AT LEAST A HALF HOUR CAR ON TO BE ABLE TO SEE & DRIVE.

Mileage: 91,000

I WAS DRIVING MY CHILDREN TO SCHOOL IN THE MORNING. THEY WERE DOING CONSTRUCTION ON THE ROADS AROUND MY HOUSE AND ALL THE SEWER CAPS WERE EXPOSED. THEY ARE RE-PAVING ALL THE STREETS. I BARELY CLIPPED ONE AND MY DRIVER SIDE "SIDE" AIRBAGS (HEADLINER AIR BAGS AND THE DRIVER SEAT SIDE AIRBAGS) DEPLOYED FOR NO REASON. THERE WAS NO COLLISION, NO IMPACT. I BARELY CLIPPED THE SEWER CAP AND I'M NOT EVEN POSITIVE THE AIRBAG DEPLOYMENT OCCURRED AT THE SAME TIME. VWOA IS CURRENTLY INVESTIGATING BUT AFTER READING ABOUT AIR BAG DEPLOYMENTS FOR SOME TIME NOW, I CAN'T IMAGING THAT RUNNING OVER A SEWER COVER AT 15 MPH AND BARELY CLIPPING IT WOULD BE ENOUGH TO DEPLOY THE SIDE AIR BAGS. LUCKILY I WAS ABLE TO STOP THE CAR AND GET IT TO SIDE OF THE ROAD WITHOUT INJURING MYSELF OR ANYONE ELSE. IT WAS A VERY SCARY SITUATION. STILL WAITING TO HEAR THE OUTCOME FROM VW. *TR

Mileage: 112,000

AIR BAG LIGHT WENT ON. *TR

Mileage: 121,000

TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER'S SIDE DOOR. THE IMPACT CAUSED THE VEHICLE TO SPIN AROUND AND CRASH INTO A LIGHT POLE. THE CONTACT MENTIONED THAT THE DRIVER'S SIDE AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED LACERATIONS TO HIS ARMS, LEGS AND FACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 90,000.

Mileage: 90,000

WE WERE STOPPED IN THE TRAFFIC AND ALL OF A SUDDEN THIS TRUCK [2001 CHEVY] REAR ENDED US AT THE SPEED OF 45 MILES PER HOUR AND OUR CAR GOT PUSHED INTO THE CAR IN FRONT OF US. IN OUR CAR, PASSENGER SIDE AIR BAG COVER CAME OUT BUT AIRBAG DID NOT DEPLOY. WE BOUGHT THIS CAR BECAUSE WE HAD GREAT TRUST IN VW [GERMAN CARS] IN MAKING STRONG AND RELIABLE CARS WHICH CAN SAVE LIVES WHICH COULD NOT BE PROVED IN THE ACCIDENT WE GOTTEN INTO. HAD THE IMPACT BEEN LITTLE HIGHER WE COULD HAVE DIED IN THE ACCIDENT. I'M SAD TO SAY THAT OUR TRUST IN VW HAS BEEN SHATTERED AFTER THE ACCIDENT. *TR

Mileage: 140,000

THE PASSENGER SIDE AIR BAG HAS TOO MUCH VOLTAGE GOING TO THE BAG AND AS SUCH DEACTIVATED ALL THE AIRBAGS IN THE VEHICLE. *TR

Mileage: 60,000

I WAS DRIVING APPROXIMATELY FIVE MPH AS I LEFT MY HOME WHEN THE SIDE IMPACT AIRBAG DEPLOYED FOR NO REASON. *TR

Mileage: 39,439

AIR BAGS DEPLOYED AFTER GOING OVER A BUMP. *TR

Mileage: 92,000

WHILE DRIVING ON A RAIN SLICKED RAMP ENTERING I95 I LOST CONTROL OF MY CAR. IT WENT INTO A TAILSPIN AND WENT ACROSS 4 LANES OF TRAFFIC HITTING A GUARDRAIL, BOUNCING OFF SPINNING AROUND AND HITTING IT AGAIN, BOUNCING OFF AND HITTING IT AGAIN (FOR A TOTAL OF 3 TIMES) CAME TO REST FACING ONCOMING TRAFFIC. THE FRONT, BACK AND PASSENGER SIDE OF THE CAR WAS TOTALLY DESTROYED. THE CAR WAS PRACTICALLY REBUILT. MY PASSENGER AND I WERE TAKEN TO THE HOSPITAL VIA AMBULANCE, THERE WAS ALMOST 20K WORTH OF DAMAGE TO THE VEHICLE AND NOT TO MENTION THE 10K DAMAGE DONE TO THE GUARDRAIL. NONE OF THE AIRBAGS IN MY CAR EVER DEPLOYED!!!! ....AND MY PASSENGER IS NOW SUING ME BECAUSE OF INJURIES HE SUSTAINED. WE HAVE PICTURES, THE ONLY THING THAT SAVED OUR LIVES WERE THAT WE HAD OUR SEATBELTS ON. *TR

Mileage: 12,200

TL* - THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA GLS. THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE WHILE TRAVELING 45 MPH. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE CURRENT AND FAILURE MILEAGE WERE 38,000. THE CONTAACT SUSTAINED MINOR INJURIES, AND DID NOT REMEMBER IF HE WAS BELTED. A POLICE REPORT WAS TAKEN. THE CONTACT HAD PICTURES OF THE VEHICLE, AND SUBMITTED PICTURES TO THE MANUFACTURER. THE MANUFACTURER STATED THAT AFTER REVIEWING THE PICTURES THE AIR BAGS PERFORMED PROPERLY.*AK

Mileage: 38,000

TWO AIR BAGS DEPLOYED (DRIVER'S SIDE, CURTAIN AND SEAT) ON MY 2004 VW JETTA W/35,000KM WHILE DRIVING AT 15KM/H, NO BODY DAMAGE, NO FLAT TIRE. VW WILL NOT COVER THE REPAIRS, SAID TO CALL INSURANCE, NOT A "SENSOR" ISSUE, CRASH DATA RECORDED OF COURSE SINCE THE AIR BAGS DEPLOYED - AND WHAT IS DISTURBING IS THAT THIS COULD EASILY HAPPEN AGAIN IN A POT HOLE, FLAT TIRE, SPEED BUMP AND VW DOES NOT SEEM BE BOTHERED BY THAT FACT... BUT I SHOULD PAY FOR THIS OVER AND OVER AND/OR MAKE CLAIMS WITH MY INSURANCE... TOLD THEM THAT IF THEIR AIR BAGS WERE SO SENSITIVE, THEY SHOULD POST WARNINGS IN THE VEHICLE. VERY DISGUSTED WITH VW AND THE CAR IS STILL AT THE DEALERSHIP AND I AM SURE THEY ARE ANXIOUS TO HAVE IT REMOVED FROM THEIR LOT BECAUSE THEY KEEP CALLING TO SEE IF I CONTACTED MY INSURANCE... *NM

DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH, THE DRIVER SIDE CURTAIN AIRBAG AND THE REAR LEFT PASSENGER SIDE CURTAIN AIR BAG DEPLOYED WITHOUT WARNING, PUSHING THE CONTACT TO THE RIGHT SIDE OF THE VEHICLE, AND DAMAGING THE SEAT BELT. A POLICE REPORT AND PHOTOS WERE TAKEN OF THE VEHICLE. THE CONTACT SUSTAINED A WELT ON THE LEFT HIP FROM THE AIRBAG. THE VEHICLE WAS DRIVEN TO A RESIDENCE. THE SERVICE DEALER WAS NOTIFIED AND THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT MORNING. THE MANUFACTURER WAS NOTIFIED.

Mileage: 46,920

DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH, THE DRIVER SIDE CURTAIN AIRBAG AND THE REAR LEFT PASSENGER SIDE CURTAIN AIR BAG DEPLOYED WITHOUT WARNING, PUSHING THE CONTACT TO THE RIGHT SIDE OF THE VEHICLE, AND DAMAGING THE SEAT BELT. A POLICE REPORT AND PHOTOS WERE TAKEN OF THE VEHICLE. THE CONTACT SUSTAINED A WELT ON THE LEFT HIP FROM THE AIRBAG. THE VEHICLE WAS DRIVEN TO A RESIDENCE. THE SERVICE DEALER WAS NOTIFIED AND THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT MORNING. THE MANUFACTURER WAS NOTIFIED.

Mileage: 46,920

I WAS TRAVELING 0 MPH AND WAS HIT HEAD ON AT 60 MPH. I WAS DRIVING A 2004 VOLKSWAGEN JETTA AND THE AIRBAGS DID NOT DEPLOY. *JB

WHILE DRIVING TO WORK, MY LEFT FRONT TIRE WENT FLAT THEN MY RIGHT SIDE CURTAIN AND RIGHT SIDE SEAT AIR BAG DEPLOYED THUS CAUSING THE VEHICLE TO STALL OUT AND WOULD NOT START ON A BUSY HIGHWAY. I WAS ABLE TO SAFELY PULL OFF TO THE SIDE WITHOUT GETTING HIT AND NOTIFIED POLICE. WHEN THE AIRBAGS DEPLOYED, I THOUGHT I WAS SHOT AT. OTHER THAN A FLAT TIRE AND A SCRATCH ON MY RIM, THERE WAS NO UNDERCARRIAGE OR BODY DAMAGE. I TOOK IT TO MY DEALER IN PLEASANTVILLE, NY THINKING IT WOULD BE COVERED UNDER WARRANTY, SINCE IT IS A 2004 VW JETTA WITH APPROXIMATELY 34,000 MILES. THEY DID ABSOLUTELY NOTHING TO HELP ME WITH MY PROBLEM. AFTER 2 1/2 WEEKS AT THE DEALER, I WAS TOLD THAT VW WAS NOT AT FAULT AND THEY WERE NOT GOING TO REPAIR THE CAR UNDER WARRANTY. THEY SAID THEY FOUND CRASH DATA WHICH OF COURSE THEY ARE GOING TO FIND SINCE THE AIRBAGS DEPLOYED. THEY SHOULD HAVE CHECKED THE SENSORS INSTEAD. THE REGIONAL COORDINATOR OF VW AMERICA CALLED ME TO LET ME KNOW THAT SINCE NOBODY WAS SITTING IN THE PASSENGER SEAT, THAT'S WHAT CAUSED THE AIRBAG DEPLOYMENT. I GUESS WE SHOULD ALL HAVE CRASH TEST DUMMIES SITTING IN OUR PASSENGER SEAT SO THAT THIS DOESN'T HAPPEN TO US. THE AMOUNT WOULD BE APPROXIMATELY $4,000 TO FIX. RIGHT NOW I HAVE IT AT AN AUTO BODY SHOP TO BE REPAIRED AND WILL SAVE THE PARTS. THIS IS A VERY EXPENSIVE FLAT AND I REALLY THINK I SHOULD BE REIMBURSED BY VW. THIS IS ALSO A SAFETY ISSUE AND THEY NEED TO RECALL THE CARS. AFTER RESEARCHING ON THE INTERNET (VWVORTEX.COM), THERE ARE MANY OTHER PEOPLE IN MY SIMILAR SITUATION - SOME GETTING REIMBURSED AND OTHERS NOT. *JB

Mileage: 34,140

NO IMPACT, NO POT HOLES, NO SPEED BUMPS - DRIVING ON A PAVED ROAD THE PASSENGER SIDE (ROOF & SEAT) AIRBAGS DEPLOYED. NO PASSENGERS WERE IN THE VEHICLE, DRIVER ONLY W/SEAT BELT - NO DRIVER SIDE OR FRONT AIR BAGS DEPLOYED. VW DEALER FOUND NO DAMAGE; VW REGIONAL CLAIMS BLACK BOX SAYS "SIGNIFICANT IMPACT" THUS NO DEFECT, REPORT IT TO INSURANCE CO. . INSURANCE CO FINDS NO DAMAGE TO THE VEHICLE, DENIES CLAIM. VW SAYS AIRBAGS DEPLOYED DUE TO PASSENGER NOT WEARING SEAT BELT (NO PASSENGER IN THE VEHICLE); ALSO SAID NOT MANUFACTURED TO WITHSTAND POT HOLES OR SPEED BUMPS. INSURANCE CO SAYS AIRBAGS DEPLOY ONLY W/SEAT BELT FASTENED. EITHER WAY, THIS IS A DEFECT - AIR BAGS DEPLOYED W/NO ACCIDENT, NO PASSENGER; IF THERE WAS AN IMPACT, DRIVER SIDE AIR BAGS DID NOT DEPLOY. THIS VEHICLE IS STILL UNDER MANUFACTURER WARRANTY. NOBODY WILL PAY FOR THE DAMAGE THE AIRBAGS CREATED. I HAVE FOUND MANY COMPLAINTS - AIR BAGS DEPLOY IN VW JETTA'S WHILE DRIVING ON A ROADWAY, NO IMPACT, NO POT HOLES, NO SPEED BUMPS ... VW HAS A PROBLEM - THIS SHOULD BE A RE-CALL - MAKE THEM FIX IT! THANKS *NM

Mileage: 30,000

THE CONSUMER SUSPECT A DEFECT OF THE VEHICLE BECAUSE THE FRONT AIRBAG DID NOT DEPLOY DESPITE THE HIGHEST IMPACT (1 OUT OF 14 SCALE) DAMAGE ON THE FRONT. THE CONSUMER CONTACTED THE MANUFACTURER AND REQUESTED FOR AN INSPECTION; THE MANUFACTURER EXPLAINED WHY THE AIRBAGS DID NOT DEPLOY BUT IT WAS NO MORE THAN A DESCRIPTION IN THE OWNER'S MANUAL. THE MANUFACTURER IS NOT WILLING TO SEND A TECHNICIAN TO INSPECT THE VEHICLE. THE CONSUMER REQUESTS FOR A THIRD-PARTY EXPERTS INSPECTION. 1) ACCIDENT NARRATIVE (BASED ON CITY OF WHEELING, WV, POLICE REPORT): THE VEHICLE (VOLKSWAGEN JETTA 2004) WAS ON THE FIRST LANE OF I-70 W. THE VEHICLE SUDDENLY LOST A CONTROL AND WENT ONTO THE SECOND LANE AND WENT BACK ONTO THE FIRST LANE. THE VEHICLE HIT THE GUARD RAIL WITH THE FRONT LEAVING 25 FEET OF THE GUARD RAIL DAMAGED; THE VEHICLE BOUNCED OFF AND STRUCK A TRUCK TRAILER WITH THE RIGHT REAR END. 2) DESPITE THE SEVERE DAMAGE ON THE FRONT (THE CONSUMER HAS PHOTOS; THE FRONT IS ALMOST GONE), NONE OF THE FRONT AIRBAGS DEPLOYED EXCEPT FOR THE PASSENGER SIDE CURTAIN. THE MANUFACTURER IS NOT WILLING TO SEND A TECHNICIAN TO INSPECT THE VEHICLE. THE CONSUMER REQUESTS FOR A THIRD-PARTY EXPERTS INSPECTION. THE CONSUMER IS WILLING TO PROVIDE THE PHOTOS OF THE DAMAGED VEHICLE TO NHTSA FOR AN ANALYSIS. *NM

2004 VW JETTA GLI INVOLVED IN FRONTAL OFFSET COLLISION. CAR DECLARED TOTALED BY INSURANCE COMPANY. NONE OF THE SIX AIR BAGS DEPLOYED. VW HAS STATED THAT THE IMPACT DID NOT ENTER THE 60 DEGREE FIELD OF THE AIR BAG SENSOR. I WAS SIDESWIPED SENDING MY CAR INTO THE BACK OF A ROW OF PARKED CARS. I RECEIVED NECK, BACK AND WRIST INJURIES. THE CAR SHOULD STILL BE AVAILABLE AS I HAVE NOT RELEASED IT YET. I AM CONCERNED THAT THE AIR BAGS FAILED TO DEPLOY EVEN WITH THE FRONT OF THE CAR DESTROYED AND THE PASSENGER COMPARTMENT ROOF AND FLOOR BUCKLED. AT THE VERY LEAST, MY NECK INJURIES WOULD HAVE BEEN MINIMIZED IF EVEN JUST THE STEERING WHEEL AIR BAG HAD DEPLOYED. *NM

Mileage: 7,900

MY WIFE WAS INVOLVED IN AN ACCIDENT WITH HER 2004 VW JETTA. SHE REAR ENDED THE VEHICLE IN FRONT OF HER AT ABOUT 15 MPH, CAUSING ABOUT $7000 OF DAMAGE TO THE FRONT OF THE JETTA. THERE WERE NO INJURIES.*AK THE JETTA HIT THE CAR IN FRONT OF HER SQUARELY, AND PARTIALLY SLID UNDER THE CAR THAT WAS HIT. AS A RESULT OF THE COLLISION, THE PASSENGER AIRBAG DEPLOYED, BUT THE DRIVER AIR BAG DID NOT DEPLOY. THERE WAS NO PASSENGER IN THE VEHICLE. THE POLICE OFFICER AT THE SCENE NOTED THAT ONLY THE ONE AIRBAG DEPLOYED, AND SUGGESTED THAT THAT SITUATION NEEDED TO BE LOOKED AT. THE CAR WAS REPAIRED BY A VW BODY SHOP, AND I REQUESTED THAT THE AIR BAG SYSTEM BE CHECKED OUT COMPLETELY, SINCE ONLY THE PASSENGER BAG DEPLOYED IN THE ACCIDENT. I WAS TOLD THAT THE DRIVERS SEAT BELT TENSIONER WAS ACTIVATED AND NEEDED TO BE REPLACED, BUT THAT IT WAS "NORMAL" FOR ONLY ONE AIRBAG TO BE ACTIVATED. I FOUND THIS EXPLANATION QUESTIONABLE, AND WOULD LIKE TO KNOW IF THIS IS CORRECT, SINCE I'M CONCERNED THAT ONLY ONE AIRBAG DEPLOYED, WHICH WOULD HAVE BEEN A POTENTIAL SERIOUS DEFECT SHOULD THE ACCIDENT HAVE BEEN MORE SEVERE. THE LOCAL VW DEALER HAS SAID THAT THE ENTIRE SYSTEM HAS BEEN CHECKED OUT, AND THAT WITH ALL THE VARIOUS SENSORS UTILIZED, ONLY ONE AIRBAG CAN DEPLOY IN AN ACCIDENT SUCH AS THIS. IS THIS CORRECT? THANK YOU.

Mileage: 6,700

WHILE DRIVING 60 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND WAS ALSO INVOLVED IN A SIDE COLLISION. UPON IMPACT, FRONTAL AIR BAG AND SIDE AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED AT THIS TIME. *AK

WHILE DRIVING 60 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, AND WAS ALSO INVOLVED IN A SIDE COLLISION. UPON IMPACT, FRONTAL AIR BAG AND SIDE AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED MINOR INJURIES, AND WAS TRANSPORTED TO A HOSPITAL. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CAUSE HAD NOT BEEN DETERMINED AT THIS TIME. *AK

WHILE APPROACHING AN INTERSECTION THE CAR AHEAD OF ME STOPPED SUDDENLY AND I COULD NOT STOP FAST ENOUGH. THE COLLISION DID $10,000-14,000 WORTH OF DAMAGE TO MY CAR AND NO AIRBAGS DEPLOYED. SERIOUS INJURY WAS ONLY AVOIDED DUE TO MY WEARING MY SEAT BELT. SUBSEQUENT NECK PAIN FOR SEVERAL DAYS FOLLOWED, SCRATCHES ON MY NECK WERE RECEIVED. THE CAR IS IN THE BEGINNING STAGES OF EVALUATION/REPAIR BUT AGREEMENT IS THAT AIRBAGS SHOULD HAVE DEPLOYED. HAVE PICTURES OF CAR AND INTERIOR CABIN AND WILL KEEP ANY AND ALL PART NECESSARY. *NM

Mileage: 25,450

WHILE DRIVING. 70-75 MPH AIR BAG DEPLOYED WITH NO WARNING. THERE WAS NO ACCIDENT. TOOK VEHICLE TO VOLKSWAGEN. WAS TOLD THAT IT WAS THE CONSUMER'S FAULT. *AK