2011 VOLKSWAGEN JETTA Fuel/propulsion System Problems

I recently bought a 2011 volkswagen jetta tdi last owner wasn't aware of recalls, car started throwing white smoke, my local service mecanics NORTHWEST EXPRESS AUTO CARE let me know that the problem is a recall on emission need to fix but dealer don't want to do it

It's the transmission when the mph needle just Bob's constantly, when sometime up to 60 mph the rps stays above the three for at least 15 sec before sometimes going down others have to push the gas pedal fast to shift gears. Constant thud sound from the motor and more condensation then should be coming from tailpipe.the odor coming from the air vents is absolutely nauseating.

The car turns off while driving and it has put me in several safety problems that I feel could an accident

Car randomly stalls while driving and shuts off without warning in the middle of the road. Immediately is able to turn back on without issues. Took to mechanic and they couldn't find any issues and said the car had zero error codes. This has happened multiple times while driving low speeds, usually when driving stop and go with street lights

My car would randomly stall while driving, happens both when braking and not braking. When it stalls steering wheel locks up, cannot press gas pedal, and brakes stop working almost. This is incredibly dangerous because while on a road at 50mph+ and my car suddenly stops it can cause a serious accident. The dealer has been able to reproduce it multiple times, and has said it is a common problem. The only warning light that switched on was the battery light after it had stalled. Currently at the VW dealership and was told that it was the fuel filter, was not the problem and car continued to stall more. Not only was a good part replaced but created an even more dangerous situation than before.

This Jetta Sportwagen TDI is one of the "diesel gate" vehicles that was supposedly fixed. However, post fix, the vehicle has been at the dealership for repairs more than it has been on the road for various emissions related issues revolving around the exhaust gas recirculation system and diesel particulate filter. Vehicle is washed regularly, including scrubbing of the chaise pipe ends with heavy duty soot cleaning solution. vehicle takes less than a week to collect enough soot on the tailpipe to cause transference to finger when whipped. This is an indication that an excessive amount of soot is not being properly recirculated by the exhaust gas recirculating system to be rebut in the diesel particulate filter. This also indicates that the "fix" for the cheating emissions system is not doing its job and vehicle is likely emitting particulate and NOX at levels far above legal limits.

AFTER DRIVING FOR 1 HOUR OR MORE ON THE HIGHWAY, THE CAR DOES NOT HAVE THE POWER TO ACCELERATE WHEN DRIVING AT SLOWER SPEEDS AND LOSES CONTROL OF THE SPEED. AFTER DRIVING 3 HOURS OR MORE, THE CAR WILL DO THE SAME WHILE STILL ON THE HIGHWAY. THE CAR IS NOT ABLE TO MAINTAIN SPEED IN HEAVY TRAFFIC AND BECOMES IMMEDIATELY DANGEROUS.

Mileage: 100,000

DRIVING THIS VW JETTA TDI 2011 ON THE 605 FREEWAY SOUTH IN LONG BEACH WHEN THE YELLOW GLOW PLUG LIGHT STARTED LINKING. CAR LOST POWER. WOULD NOT ACCELERATE, I ROLLED OUT OF THE FREEWAY TO AN EXIT. AFTER THIS ENGINE STOPPED. CAR WOULD NOT START ANYMORE.I CALLED VW CARE TO START A CLAIM BECAUSE THIS CAR BELONGS TO THE DIESEL GATE SCANDAL. TO MY BAD LUCK, I FOUND OUT A FEW WEEKS AFTER I BOUGHT THIS CAR, 12/17/2019, THAT THEY HAD MANY REPAIRS MADE AND ALSO THAT THE FUEL PUMP WILL GO BAD AND THE REPAIR COST THOUSANDS OF DOLLARS. THE LADY OF VW CARE, (800)822-8987 TOLD ME THAT MY WARRANTY FOR THE FUEL PUMP EXPIRED AT 174,620. SHE ASKED ME WHATS THE CURRENT MILEAGE. THAT IS 174,847. SO SHE SAID MY CAR IS NOT COVERED ANY MORE. I STILL ASKED HER TO PUT IN A CLAIM. SHE GAVE ME THE FOLLOWING CLAIM NUMBER:[XXX]. I JUST FEEL VERY SUSPICIOUS AFTER THEY HID SO MUCH INFORMATION BEFORE DURING THE SCANDAL FOR MY CAR TO DIE EXACTLY A FEW HUNDRED MILES AFTER THIS WARRANTY EXPIRES. THERE ARE THOUSANDS OF THESE CARS OUT THERE. CAN SOMEONE INVESTIGATE BECAUSE WHY WILL MY CAR DIE EXACTLY A FEW MILES AFTER THE WARRANTY EXPIRE. HAVE THEY PLAYED WITH THE COMPUTERS TO DO ANOTHER SIMILAR THING? I HOPE NOT. WHAT I HOPE IS THAT IN GOOD FAITH VW REPAIRS MY CAR AT VW OF GARDEN GROVE HERE IN CALIFORNIA. THAT IS WHERE I MADE AN APPOINTMENT TO TAKE THE CAR MONDAY APRIL 27, 2020. I HAVE JUST HAD THIS CAR FOR 4 MONTHS. :( TO LOOK UP MY CARS WARRANTY UNDER THE DIESEL GATE: HTTPS://WWW.VWDIESELINFO.COM/ INPUT MY VIN NUMBER: [XXX] NOTICE THAT THEY ADD 48,000 MILES TO THE LAST SERVICE FIX MADE TO THE CAR. IT WAS 126,618 MILES. THAT ADDS TO 174,618 NOW THE CAR IS AT 174,847 YOU CAN ALSO VISIT: HTTP://VWCOURTSETTLEMENT.COM/ INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 174,820

TWICE THE CAR JUST STALLS. ON THE ROAD OR IN A INTERSECTION. CAR WAS IN MOTION, ON STREET, AND JUST KILLED, MOTOR SHUT OFF! CHECKING SEVERAL FORUMS THERE HAS BEEN MULTIPLE REPORTS OF DIESELS PRIOR TO 2013 WHERE THE HIGH PRESSURE FUEL PUMP GOES OUT. LUCKLY I DID NOT GET HIT BY ANOTHER CAR.

Mileage: 78,000

THE CAR RANDOMLY STALLS!!! THIS HAS HAPPENED SEVERAL TIMES AND THE DEALER SAYS NOTHING IS WRONG BECAUSE THERE ARE NO CODES. THIS IS SO DANGEROUS AND I DO NOT FEEL SAFE DRIVING IT. TWICE THE CAR STALLED WHEN SITTING AT A STOP LIGHT AND ONCE WHEN I WAS DRIVING ON THE CITY STREET. IT WILL RESTART AFTER I LET IT SIT. IT ALSO STUTTERS/JUMPS AND DE EXCELLERATES.

Mileage: 75,000

I HAVE A 2011 JETTA SE 2.5L AUTO PZEV AND WHEN I TURNED ON THE CAR OUTSIDE FROM MY HOUSE, THE CHECK ENGINE LIGHT TURNED ON WITH NO REASON. I PASSED THE SCANNER AND THREW THE CODE P0106. THE CAR WOULD DRIVE WELL, BUT WHEN I RELEASE THE BRAKE AND PRESS GAS, THE CAR WOULDN'T REACT RIGHT AWAY, IT WOULD ACCELERATE SLOWLY AND KICK-IN I SECOND GEAR. THEN THE GEARS INDICATOR (PRND123) DISAPPEARS. I CHANGED THE MAP SENSOR AND WORKS GOOD FOR 3 OR 4 DAY. AFTER THIS THE PROBLEM RETURNS. I SAW A TECHNICAL BULLETIN FROM VOLKSWAGEN COMPANY AND THIS BULLETIN SAYS THAT THE CAR NEEDS AN UPDATE PROGRAMMING. I CALLED TO MY CONCESSIONARY AND THEY SAYS THAT I MUST TO PAY, FIRST FOR THE DIAGNOSIS, AND SECOND FOR THIS UPDATE. I HAVE BEEN INVESTIGATING ABOUT THIS TROUBLE AND TOO MANY OWNERS OF VOLKSWAGEN VEHICLES PRESENTS THIS FAULT, INCLUDING USA AND MEXICO. I GUESS THAT VOLKSWAGEN MUST CORRECT THIS PROBLEM WITH NO CHARGE. ATTACHED THE TECHNICAL BULLETIN 2034012 FROM VOLKSWAGEN.

Mileage: 200

VW JETTA 2011 HAS BEEN DYING WHEN IDLING, IN PARK AND WHILE DECELERATING. IT WILL BE STOPPED AT A STOP SIGN OR RED LIGHT AND JUST LOSE POWER. IT HAS TO THEN BE PUT IN PARK AND THE KEY MUST BE TURNED TO COME BACK ON. THIS ALSO HAPPENS WHEN COMING TO A STOP. RECENTLY, IT HAPPENED COMING OFF THE HIGHWAY GOING 45 MPH. CAR HAD TO COAST AND THE BRAKES WERE RIDDEN TO A STOP WHERE CAR HAD TO BE TURNED BACK ON. DEALERSHIP HAS ALLEGEDLY REPLACED ISSUES WITH THE EPC LIGHT COMING ON, TIMING BELT AND FELL PUMP. THE PROBLEM PERSISTS. THOUSANDS HAVE BEEN SPENT ON THIS ISSUE AND THE CAR KEEPS DYING. IT CURRENTLY HAS 115K MILES ON IT. THERE IS ALSO AN ISSUE WHEN PUMPING GAS AT A GAS STATION. EVERY TIME THE CAR IS FILLED UP, IT WILL NOT STAY THE FIRST TIME TURNING THE KEY. THE GAS PEDAL MUST BE PRESSED A NUMBER OF TIME FOR THE ENGINE TO TURN OVER AND THEN THE GAS PEDAL MUST BE PUMPED TO KEEP THE ENGINE ON. RANDOMLY DYING ON THE HIGHWAY, ON CITY STREETS AND IN INTERSECTION IS VERY DANGEROUS AND WILL RESULT IN DAMAGE TO CARS, INJURIES AND DEATHS.

Mileage: 115,000

WHEN DRIVING CAR THE ENGINE WILL STALL AND LOCK UP THE POWER STEERING. IT MAY HAPPEN 3-4 TIMES WITHIN IN 3 MILE DISTANCE. IT HAS BEEN TAKEN TO TWO DIFFERENT AUTO REPAIR SHOPS ONE OF WHICH DEALS ONLY WITH GERMAN MOTORS. THE PROBLEM CANNOT BE DIAGNOSED. AFTER REPLACING THE FUEL PUMP AND CRANK SHAFT SENSOR THE PROBLEM STILL EXISTS. THIS IS SO DANGEROUS TO DRIVE AS YOU DON'T KNOW WHEN IT WILL HAPPEN. PLEASE HELP WITH SUGGESTIONS AS THE MECHANICS AREN'T ABLE TO DIAGNOSE THE PROBLEM. THANK YOU

Mileage: 1

BESIDES THE PROBLEM I HAVE REPORTED ABOUT THE CAR SPUTTERING LOOSING POWER AND EVEN STALLING ONCE ITS ON 1/4 TANK. NOW I AM HAVING PROBLEMS WITH THE ALTERNATOR CHARGING THE BATTERY. I REPLACE THE MUTLI FUSE, AND THE ALTERNATOR. ITS STILL NOT CHARGING. I HAD THE OLD ALTERNATOR TESTED AND IT WORKS. AFTER DOING SOME RESEARCH TRYING TO FIGURE OUT WHAT ELSE IT COULD BE, MANY OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUES. ELECTRICAL PROBLEMS ARE VERY DANGEROUS AND WOULD LIKE TO GET THIS RESOLVED.

Mileage: 112,000

TAKATA RECALL. WHEN STARTING THE VEHICLE AFTER SEATING FOR MORE THAN AN HOUR, IT TAKES AN EXCESS AMOUNT OF CRANKING BEFORE THE ENGINE FIRES. 10 PLUS SECONDS. ONE ITS RUNNING IT USUALLY DRIVES WITHOUT ISSUES UNTIL YOU GET TO 5/16-1/4 TANK. WHILE DRIVING DOWN THE HIGHWAY IT STARTS TO LOOSE POWER. THE CAR FEELS LIKE IT IS GOING TO SHUT OFF. IT LOOSES POWER, GAINS AND LOOSE POWER CAUSING IT TO SPUTTER AND LOOSE CONTROL. AFTER A FEW MOMENTS IT IS BACK TO NORMAL. THEN PROCEEDS TO HAPPEN SPORADICALLY USUALLY EVERY COUPLE MILES UNTIL IT GETS FILL IT UP. THIS HAPPENS ON CITY ROADS AND HIGHWAY. I FILL THE TANK UP AND I ONLY GET ON AVERAGE 10 GALLONS INTO THE TANK, SO I KNOW ITS NOT OUT OF GAS. I HAVE HAD THE FUEL PUMP TEST NUMEROUS TIMES BY DIFFERENT MECHANICS. ALL OF THEM SAID ITS NOT LOOSING PRESSURE, AND IT PRIMES WHEN THE DRIVERS DOOR OPENS LIKE IT SHOULD. AFTER READING ONLINE I HAVE NOTICED MANY JETTA OWNERS ARE HAVING THE SAME PROBLEMS AND CAN NOT SEEM TO GET IT FIXED. THIS IS VERY CONCERNING CAUSE IT CAN CUT POWER AT ANY MOMENT AND IS VERY DANGEROUS. THIS HAS BEEN HAPPEN SINCE I BOUGHT THE CAR ABOUT A MONTH AGO AND CONTINUES TO HAPPEN IF IT FALLS BELOW THE 5/16 A TANK. THIS IS A PROBLEM THAT HAS EFFECTED MANY JETTA OWNERS AND PREVENTS A RISK TO THEM AND OTHER CARS ON THE ROAD. THIS IS A MANUFACTURING PROBLEM AND NEEDS TO BE CORRECTED. THANK YOU.

Mileage: 110,000

WHILE DRIVING THE CAR TO WORK LAST THURSDAY (07/28/16) THE CAR STALLED AND ROLLED TO A STOP. I HAD IT TOWED TO MY MECHANIC AND HE INDICATED THAT THE FUEL PUMP AND POSSIBLY THE INJECTORS NEED TO BE REPLACED. THE CAR HAD JUST UNDER 1/4 TANK OF DIESEL FUEL AT THE TIME. THERE WERE NO ERROR LIGHTS OR OTHER INDICATION OF FAILURE. THE VEHICLE IS STILL AT THE MECHANIC, HE INDICATED THAT THE PARTS ARE $900 AND LABOR WILL BE ADDITIONAL. DEPENDING ON WHAT HE FINDS AS HE DOES THE REPAIR. HE INDICATED THAT THE INJECTORS MAY BE DAMAGED WHICH WOULD ADD AN ADDITIONAL $1000 FOR PARTS PLUS LABOR. I DIDN'T TAKE THE CAR TO VW BECAUSE I DON'T TRUST THEM. THE AC FAILED LAST MONTH AND THEY WANTED $1900 FOR THE REPAIR, I BROUGHT IT TO MY MECHANIC AND HAD IT REPAIRED FOR $800. THEY BILLED ME $200 TO TELL ME THE AC WAS BAD. THE CAR CURRENTLY HAS 40,000 MILE ON IT. I DON'T HAVE THE REPAIR INVOICES AT THIS TIME. UP TO THE TIME OF THE AC FAILURE ALL WORK HAS BEEN COMPLETED BY VW.

Mileage: 40,000

DRIVING ON THE HIGHWAY AND THE GLOW PLUG INDICATOR LIGHT STARTS FLASHING WITH A LOSE OF POWER. THE VEHICLE STALLS BUT LUCKILY WHILE EXITING FREEWAY. THE JETTA WAS TOWED TO DEALER WHERE IT WAS DETERMINED HPFP FAILURE AND THE WHOLE FUEL SYSTEM NEEDS TO BE REPLACED. THE CAR WAS NOT FIXED ($6000) AS IT WAS PAST THE WARRANTY BY 1000 MILES.

Mileage: 121,000

HIGH PRESSURE FUEL PUMP FAILED CONTAINATED THE FUEL SYSTEM WITH METAL PARTICLES WELL I WAS ON VACATION ON FIVE LANE FREEWAY JUST SOUTH OF PASADENA HIGHWAY 5 FALL LEFT LANE JUST STOPPED RUNNING ALMOST ACCIDENT TRYING TO CROSS FOUR LANES WITH NO POWER.

Mileage: 77,000

2011 JETTA DIESEL COMPLETE FAILURE OF HIGH PRESSURE FUEL PUMP WITHOUT WARNING AT 50 MPH ASCENDING A LARGE BRIDGE IN VEHICLE WHAT HAS HAD SCRUPULOUS PERIODIC MAINTAINANCE. OCCURRING AT RUSH HOUR ON A 4 LANE HIGH TRAFFIC RIVER BRIDGE (295 DELAWARE MEMORIAL BRIDGE) A VERY DANGEROUS TIME AND PLACE DUE TO COLLISION POSSIBILITIES. MY RESEARCH SO FAR IS THAT THIS IS A COMMON PROBLEM WITH THE COMPANY COVERING IT UP TO 120 THOUSAND MILES. NO NOTICE HAS EVERY BEEN RECEIVED OF THIS PROPENSITY OR OF THE, WHAT SEEMS TO BE "SECRET" WARRANTY EXTENSION.

Mileage: 143,000

HIGH PRESSURE FUEL PUMP FAILURE JULY 2015, WAS DRIVING AT HIGHWAY SPEED WHEN GLOW PLUG INDICATOR STARTED FLASHING, PULLED OFF HIGHWAY AND CAR STALLED IN HIGHWAY OFF-RAMP INTERSECTION. PUSHED CAR OUT OF INTERSECTION TO SIDE SHOULDER. CAR TOWED TO FOX VW OF ROCHESTER HILLS MI. VW AUTHORIZED WARRANTY CLAIM ON REPLACEMENT OF ENTIRE FUEL SYSTEM. REPAIR WAS COMPLETED AND CAR RETURNED. CAR SMELLED OF DIESEL IN THE INTERIOR COMPARTMENT. SMELL DID NOT LESSEN AFTER 1 WEEK EVEN WITH WINDOWS OPEN TO AIR OUT. RETURNED VEHICLE TO FOX VW. FOX VW STATED THAT THERE WAS A SPILL AT THE ACCESS TO THE FUEL PUMP SENDING UNIT UNDER THE SEAT. THE SPILL WAS CLEANED UP AND VEHICLE RETURNED. DIESEL SMELL WAS LESS. FAST FORWARD 3 MONTHS TO NOVEMBER 2015, RETURNED CAR FOR EXTENDED WARRANTY SERVICE FOR GLOW PLUG REPLACEMENT AT PURCHASING DEALER IN PENNSYLVANIA (THREE RIVERS VW), DEALER SERVICE TECHNICIANS DISCOVERED AND DOCUMENTED MULTIPLE FUEL SYSTEM LEAKS WITH INCORRECTLY INSTALLED COMPONENTS. FUEL WAS PRESENT ON TOP OF ENGINE, HIGH PRESSURE FUEL PUMP HOUSING AND FUEL FILTER HOUSING. TRAVELED IN THIS CAR WITH NEWBORN DAUGHTER AND 4YO SON MULTIPLE TIMES WITH LONG ROAD TRIPS IN THE TIME FROM THE FUEL SMELL COMPLAINT TO THREE RIVERS VW FINDING THE LEAKING FUEL. THREE RIVERS VW REPAIRED VEHICLE WITH AUTHORIZATION FROM VW AMERICA.

Mileage: 72,000

WHILE DRIVING STRAIGHT ON A CITY HIGHWAY, THE CAR STALLED, AND WOULD NOT RESTART. THIS HAPPENED IN MODERATE TRAFFIC, BUT WE WERE ABLE TO COAST OUT OF THE ROAD AND INTO A PARKING LOT. THE DEALER WHERE WE BOUGHT THE CAR ANALYZED THE FUEL SYSTEM, AND RULED THAT OUT. HE FOUND A BAD FUSE RELATED TO THE FUEL PUMP, AND CLAIMS AT THIS TIME THAT IT IS PROBABLY AN ELECTRICAL ISSUE. AT THIS TIME, THE EXACT CAUSE REMAINS UNKNOWN. THIS IS THE THIRD TIME THAT WE'VE HAD THE SAME PROBLEM, THOUGH THE PREVIOUS TWO TIMES THE DEALERS CLAIMED THAT IT WAS A FUEL SYSTEM ISSUE.

Mileage: 35,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE JERKED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FUEL INJECTOR SYSTEM FAILED. FOUR INJECTORS, THE FUEL RINGS, THE IGNITION COIL, AND THE WIRES WERE REPLACED. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED. THE WINDSHIELD WIPER MOTOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 01/12/16*LJ; 04/19/18*JB *CN

Mileage: 38,000

CAR WITH APPROXIMATELY 56,500 MILES. ABOUT 50 MILES AFTER FUELING WITH DIESEL FUEL FROM A SUNOCO STATION, GLOW PLUG LIGHT STARTED BLINKING, CHECK ENGINE LIGHT ON AND CAR ENTERED A "LIMP MODE". WAS ATTEMPTING TO ACCELERATE ONTO A HIGHWAY FROM AN ON RAMP. WOULD NOT ALLOW ME TO GO OVER 25 MILES PER HOUR. BROUGHT TO NEAREST VW DEALERSHIP. WAS TOLD THE HIGH PRESSURE FUEL PUMP HAD ESSENTIALLY DISINTEGRATED AND THERE ARE METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH WILL NEED TO BE REPLACED. FUEL SAMPLE SENT TO VW FOR TESTING. AWAITING TO HEAR FROM DEALER WHETHER OR NOT THIS WILL BE COVERED UNDER WARRANTY.

Mileage: 56,500

HIGH PRESSURE FUEL PUMP FAILURE.

Mileage: 134,000

THE CAR , 2011 VW JETTA TDI, STALLED WHILE DRIVING ON THE HIGHWAY FOR THE THIRD TIME. THIS IS THIRD REPAIR TO THE HIGH PRESSURE FUEL SYSTEM. METAL DEBRIS WERE FOUND PER DEALER. THE SECOND TIME WAS APPROX 1 1/2 YRS AGO WHILE MY WIFE WAS DRIVING ON THE FREEWAY WITH 2 KIDS. THE FIRST TIME WAS APPROX 3 YRS AGO.

Mileage: 83,000

38,875 MILES - TOTAL COLLAPSE OF THE FUEL LINE DUE TO AN INTERNAL FAILURE OF THE TANK FUEL PUMP (HPFP). VW DEALER INSPECTED AND FOUND METAL IN THE FUEL SYSTEM. VW DEALER TESTED THE FUEL IN MY TANK AND IT SHOWED CLEAN DIESEL FUEL WITH NO CONTAMINANTS. VW PAID DEALER TO REPLACED FUEL SYSTEM COMPONENTS & CLEANED TANK, UNIT IN TANK & HARD LINES. ADAPTED INJECTORS,BLEED FUEL BY STEM AND TESTED. I'VE RETAINED RECORDS, COMMUNICATION, AND SAMPLE OF GAS IN TANK AT TIME OF COLLAPSE. ONE PROBLEM AFTER ANOTHER WITH VEHICLE.

Mileage: 38,875

WHILE DRIVING ON THE FREEWAY, THE DIESEL COIL LIGHT STARTED FLASHING AND OUR VEHICLE LOST POWER. WE PULLED OFF OF THE ROAD, THE VEHICLE STALLED, SO WE HAD THE VEHICLE TOWED TO THE DEALERSHIP. DEALERSHIP DETERMINED IT WAS A FUEL SYSTEM FAILURE(METAL IN THE SYSTEM) AND SENT THE FUEL TO BE TESTED. TEST RESULT SAID INSUFFICIENT LUBRICANT IN FUEL, THEREFORE REPAIRS NOT COVERED UNDER EXTENDED WARRANTY. DEALERSHIP INFORMED US THAT WE NEEDED TO BE USING "TOPTIER" DIESEL. WE RESEARCHED THIS (HAVING NEVER BEEN TOLD THIS BEFORE) AND REALIZED WE HAD PURCHASED DIESEL FROM A "TOPTIER" LISTED STATION (SHELL). DEALERSHIP TOLD US TO MAKE A CLAIM WITH OUR INSURANCE COMPANY SINCE IT WAS AN "OUTSIDE INFLUENCE" THAT CAUSED THE FAILURE. INSURANCE COMPANY IS INVESTIGATING WHETHER OR NOT THIS IS A VALID CLAIM.

Mileage: 60,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FAILED AND NEEDED TO BE DRAINED. IN ADDITION, THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Mileage: 60,000

VEHICLE BEGAN STUTTERING AND LOST POWER. AFTER AN ADDITIONAL 20 SECONDS SHUT DOWN AND WOULD NOT RESTART. IT APPEARS TO BE A PROBLEM WITH THE DIESEL FUEL PUMP AS METAL DEBRIS WERE FOUND. DEALER CLAIMS VW MUST TEST FUEL HOWEVER I KNOW THE CAR HAS ALWAYS BEEN PROPERLY FUELED AND HAS THE FUELING SAFEGUARD DEVICE INSTALLED.

Mileage: 70,077

MANUAL TRANSMISSION TDI SPORTWAGEN. DRIVING 30 MPH IN 4TH GEAR. FLASHING GLOW PLUG WARNING LIGHT WENT ON. VEHICLE LOST POWER AND SPEED. ATTEMPTED TO DOWNSHIFT. ENGINE IMMEDIATELY SHUT OFF AND RPM WENT IMMEDIATELY TO 0. LOST POWER STEERING AND BRAKES. DID NOT HAVE ENOUGH SPEED TO BRING VEHICLE TO CURB. VEHICLE STOPPED AT INTERSECTION AND HAD TO BE TOWED. DEALER DIAGNOSED AS HPFP FAILURE.

Mileage: 52,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE RIGHT SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE NUMBER TWO AND THREE FUEL INJECTORS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

I WAS DRIVING TO WORK, WHICH INCLUDES CROSSING A TOLL BRIDGE DAILY. I WAS ON THE BRIDGE, WHICH IS ONLY A 2 LANE BRIDGE, WHEN ALL OF A SUDDEN MY DIESEL ENGINE FAILURE LIGHT BEGAN TO FLASH. I LOST ACCELERATION AND WAS ABLE TO PULL OFF TO THE SHOULDER SAFELY AND TURN OFF THE CAR. I SAT THERE FOR A FEW MINUTES CONTEMPLATING IF I SHOULD CALL AAA TO GET A TOW TO THE DEALER. SEEING AS I WAS ONLY ABOUT 5 MILES FROM THE VW DEALER, I DECIDED TO SEE IF MY CAR WILL MAKE IT THERE. IT STARTED BACK UP NO PROBLEM AND I WAS ABLE TO ACCELERATE BACK INTO TRAFFIC AND MAKE IT TO THE DEALER WITH NO FURTHER ISSUES. I EXPLAINED THE PROBLEM TO THE SERVICE REP. AND THEY CHECKED IN MY CAR AND I WAITED FOR THEM TO CALL ME WITH THE ISSUE. LATER IN THE DAY, I RECEIVED THE CALL FROM THE SERVICE REP., AND HE INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED, AND THEY WILL HAVE TO REBUILD THE FUEL SYSTEM, AS THERE WERE METAL PARTICLES FOUND IN THE GAS AND GAS LINES. HE SAID THIS SOMETIMES HAPPENS WHEN A CUSTOMER MAY USE BIODIESEL FUEL OR A LOWER GRADE OF DIESEL. HE ALSO SAID THAT THEY WOULD HAVE TO SEND THE GAS SAMPLES OFF TO VW LAB TO REVIEW IN ORDER FOR THE REPAIRS TO BE APPROVED SINCE I HAVE THE EXTENDED WARRANTY. I AM SHOCKED THAT THIS OCCURED, SEEING AS MY CAR IS ONLY 4 YEARS OLD AND LESS THAN 50K MILES ON IT. THANKFULLY, THERE WAS NOT AN ACCIDENT AND NO ONE WAS HURT.

Mileage: 46,674

HIGH PRESSURE FUEL PUMP FAILURE.

Mileage: 144,000

HPFP CATASTROPHIC FAILURE STARTED VEHICLE AND WHILE DRIVING EXPERIENCED LOSS OF POWER. DIESEL GLOW PLUG ILLUMINATED AND MFD MESSAGE READ "SERVICE NOW". STALLED AT TRAFFIC LIGHT AND WOULD NOT RESTART. TOWED TO VW OF CORPUS CHRISTI THE NEXT DAY. VW REPAIRED AT THEIR COST. NEVER FUELED WITH ANYTHING BUT DIESEL. REPAIR TICKET INDICATED THAT 'DIESEL LOOKED OK". I WAS FORTUNATE THAT THIS DID NOT OCCUR AT HIGHWAY SPEED. I BELIEVE THAT THE COMPLAINT WAS CLOSED TOO EARLY BY THE NHTSA AND IS NOT DUE TO MISFUELING AS YOU HAVE BEEN CONVINCED BY VW BUT RATHER A DESIGN FLAW IN THE HPFP. I HAVE LOST CONFIDENCE IN THIS BRAND AND THE NHTSA DUE TO THIS ISSUE. *TR

Mileage: 82,142

DRIVING DOWN THE HIGHWAY AT ABOUT 55MPH, STARTED SWITCHING LANES AND STEPPED ON THE GAS TO ACCELERATE. THE CAR SPUTTERED AND THE ENGINE VIBRATED. THE CAR FELT LIKE I WAS GOING TO STALL DRIVING IN THE HIGH-SPEED LANE. THE YELLOW CHECK ENGINE LIGHT CAME ON AND EPC LIGHT STARTED FLASHING. SWERVING BACK INTO THE LOWER SPEED LANE I COULDN'T EVEN KEEP THE CAR AT 55MPH. I HAD TO PULL OVER ON THE HIGHWAY TO SEE IF I COULD MAKE SENSE OF IT. AFTER TURNING OFF THE CAR AND THEN BACK ON, THE LIGHTS WENT OFF AND THE CAR WAS FINE. I TOOK IT TOO THE MECHANIC AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG AFTER $85.00 DIAGNOSTIC. THE CAR RAN FINE FOR 2 DAYS UNTIL THE SAME EXACT THING HAPPENED WHILE DRIVING ON THE HIGHWAY AGAIN. THIS OCCURRED ON AND OFF INTERMITTENTLY ABOUT EVERY 1-2 DAYS FOR ABOUT 2 WEEKS. THREE TRIPS TO THE MECHANIC WITHIN THOSE 2 WEEKS AND WITH EACH VISIT THERE WAS A COMPUTER CONNECTED TO THE CAR AND A FULL SYSTEMS DIAGNOSTIC REPORTED THAT THERE WAS NOTHING WRONG WITH THE CAR. IT BECAME DANGEROUS FOR ME TO DRIVE THE CAR AND EVEN MORE SO TO DRIVE IT ON THE HIGHWAY. AFTER THE SECOND WEEK THE LIGHTS FINALLY CAME ON AND STAYED ON AND THE PROBLEM WAS DIAGNOSED AS THE ENGINE MISFIRING IN 2 OF THE CYLINDERS. THE MECHANIC CHANGED WITH THE IGNITION COIL ON 12/15.2014. THE ENGINE RAN COMPLETELY FINE WITHOUT ANY ISSUES UNTIL LAST WEEK, 3/19/2015. AT 3 MONTHS AND ONLY 28,000 MILES ON THE CAR THE SAME PROBLEM STARTED TO REOCCUR WHILE GETTING ONTO THE HIGHWAY AND ATTEMPTING TO ACCELERATE FROM 40-45MPH. IT STARTED JUST AS IT DID BEFORE INTERMITTENTLY AND ABOUT 2 WEEKS LATER THE ENGINE AND EPC LIGHTS WERE ON PERMANENTLY AGAIN. AFTER THE MECHANIC CONFIRMED THAT IT WAS THE SAME ISSUE WITH THE SAME COMPONENT WE CHANGED THE SAME PART AGAIN. I AM EXPECTING TO BE CHANGING IT AGAIN IN 3 MORE MONTHS, IF I STILL HAVE THE CAR. *TR

Mileage: 24,000

4:45 AM AT 45 MPH, THE ENGINE SPUTTERED THEN TWO DASH LIGHTS SHOWED UP, I PULLED OVER TO CHECK WHAT THEY MEANT. ONE SAID PRE GLOW BEFORE START UP; IF FLASHING MALFUNCTION IN THE DIESEL ENGINE, THE OTHER WAS THE ENGINE MALFUNCTION WHICH SAID EMISSION MALFUNCTION. I HAD THE VEHICLE TOWED TO LOCAL GARAGE THEY DETERMINED IT WAS A FUEL PUMP ISSUE AND SHOWED ME ALL THE METAL SHAVINGS IN THE FUEL METERING VALVE. THEY TOLD ME TO TAKE IT TO VW AS THERE ARE MANY BULLETINS ON THE PROBLEM. *TR

Mileage: 107,000

OUTSIDE TEMP WAS 3 DEGREES F, APPROX 0730 ON 16FEB15 I HAD BEEN ON SHIFT THE CAR HAD NOT BEEN STARTED FOR 48 HRS. I STARTED THE CAR, AND WENT BACK INSIDE THE WORK BUILDING FOR APPROX. 5 MIN. WHEN I WENT BACK TO THE CAR I NOTICED A LARGE FLUID SPILL EMANATING FROM THE BOTTOM OF THE ENGINE COMPARTMENT. I IMMEDIATELY TURNED OFF THE VEHICLE. AFTER REQUESTING ASSISTANCE FROM A CO-WORKER IT WAS DISCOVERED THAT WHEN THE IGNITION SWITCH WAS ACTIVATED LARGE AMOUNTS OF DIESEL FUEL WAS SPURTING FROM THE TOP-FRONT PORTION OF THE FUEL PUMP. THE VEHICLE HAS BEEN LEFT OFF, IS CURRENTLY AWAITING TOW, DIAGNOSTIC AND REPAIR ESTIMATES. *TR

Mileage: 102,032

WAS DRIVING OUR 2011 JETTA SPORTWAGEN TDI 25 MPH AND CHECK ENGINE LIGHT AND ENGINE HEATER LIGHT WERE FLASHING. CAR WENT INTO SAFE MODE WITH VERY LITTLE THROTTLE CONTROL. TOOK TO DEALER AND WAS TOLD A CATASTROPHIC FUEL SYSTEM FAILURE OCCURRED AND THE ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. FOUND OTHER CAR OWNERS ONLINE HAVE HAD SIMILAR ISSUES. IT IS BEING COVERED UNDER WARRANTY BUT IF THIS IS AN ON GOING PROBLEM SHOULD BE ADDRESSED. THIS WOULD BE A HUGE EXPENSE OVER $6,000.00 IF NOT UNDER WARRANTY. *TR

Mileage: 41,000

ON FEBRUARY 1, 2014 I TURNED ON MY CAR AND HEADED TO CHURCH AT ABOUT 1 IN THE AFTERNOON, EVERYTHING APPEARED FINE. AFTER CHURCH I DID THE SAME; HOWEVER, SHORTLY AFTER I HAD LEFT THE CHURCH PARKING LOT THE GLOW PLUG AND BATTERY SYMBOLS STARTED FLASHING AND SUDDENLY MY ENGINE STOPPED. OUT OF NOWHERE MY CAR STALLED IN THE MIDDLE OF THE ROAD, THANK GOODNESS I HAD MANAGED TO STEER TO THE SIDE AND THAT THE CARS ON THE ROAD MANAGED TO GO AROUND ME BECAUSE IT COULD HAVE TURNED OUT INTO A TRAGEDY. I HAD NEVER HAD ANY ISSUES WITH MY ENGINE/BATTERY NOR DID ANY OF THE DASHBOARD WARNING LIGHTS LIGHT UP PRIOR TO THIS INCIDENT. I TRIED TURNING MY CAR BACK ON SEVERAL TIMES BUT IT WAS UNRESPONSIVE. THE BATTERY AND ALTERNATOR SOUNDED FINE BUT FOR SOME REASON THE CAR JUST WOULDN'T START BACK UP. COULD IT HAVE BEEN THE FUEL PUMP? MY CAR RUNS ON DIESEL AND I HAVE ALWAYS FUELED IT WITH THE APPROPRIATE FUEL WITHOUT ANY ISSUES SO WHAT NOW? I HAD TO PUSH MY CAR OUT OF THE MIDDLE OF THE ROAD AND CALL A TOW SERVICE TO TOW MY CAR HOME. OVER THE NEXT WEEK I DROVE A RENTAL TO WORK AND CALLED THE VOLKSWAGEN DEALERSHIP AND LEFT MULTIPLE MESSAGES FOR PARTS AND SERVICE AND FOR THE PERSON IN CHARGE OF EXTENDED WARRANTY. IT'S BEEN A WEEK AND THEY HAVE NOT ANSWERED. MY CAR HAS BEEN OUT OF A WARRANTY NOW FOR A WHILE, HOWEVER I HAVE MAINTAINED IT AND GIVEN IT THE PROPER CARE SO IT DOES NOT MAKE SENSE THAT A 2011 VEHICLE WOULD SIMPLY STALL IN THE MIDDLE OF THE ROAD WITHOUT A WARNING. I AM SURE THAT THIS IS A MANUFACTURER'S DEFECT AND I WOULD LIKE FOR IT TO BE RESOLVED PROMPTLY, I AM SURE I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE IN THE PAST AS I HAVE SEEN MULTIPLE COMPLAINTS ONLINE ABOUT THIS AND THERE HAS EVEN BEEN A FEW RECALLS FOR PREVIOUS DIESEL MODELS REGARDING ISSUES SIMILAR TO MINE. *JS

Mileage: 49,500

HIGH PRESSURE FUEL PUMP FAILURE, RESULTING IN DAMAGE THAT REQUIRED REPLACING THE ENTIRE DIESEL FUEL SYSTEM. REPAIR COVERED UNDER VW WARRANTY, ESTIMATED COST (ACCORDING TO VW) HAD THIS NOT BEEN COVERED WAS $8000. THIS FAILURE WAS NOT DUE TO MIS-FUELING, HOWEVER THE FUEL TANK WAS VERY LOW. I HAVE NO REASSURANCES FROM THE MANUFACTURE THAT THIS PROBLEM WILL NOT REOCCUR. *TR

Mileage: 55,000

BROUGHT TO DEALER FOR A DPF LIGHT. DEALER DIAGNOSED WITH A CLOGGED PARTICULATE FILTER REPLACED UNDER WARRANTY. PICKED UP CAR DROVE ABOUT 5 MILES AND THE GLOW PLUG LIGHT CAME ON TURNED AROUND AND HEADED BACK TO DEALER CAR WENT INTO LIMP MODE (ON I93 RUSH HOUR TRAFFIC) SHUT CAR OFF IN VW PARKING LOT AND TECH COULD NOT GET IT TO START AGAIN. RECEIVED A CALL NEXT DAY WITH THE HPFP FAILURE NEWS AND THE FRAGMENT WENT THROUGH THE ENTIRE SYSTEM. DEALER TESTED FUEL AND CONFIRMED NO GAS IN THE 3/4 OF A TANK THAT IS IN THE CAR CURRENTLY. *TR

Mileage: 69,000

I HAD DRIVEN THE CAR EARLIER THAT DAY (ABOUT 40 MILES) WITH NO PROBLEMS. I GOT HOME AT ABOUT 7:30PM AND PARKED THE CAR OUTSIDE OUR HOUSE. AT ABOUT 2AM, I HEARD A BEEPING CAR HORN. I LOOKED OUTSIDE AND SAW FLAMES COMING OUT OF THE FRONT DRIVERS SIDE OF OUR BEAUTIFUL 2011 JETTA SPORTWAGEN. I DIALED 911, THE CAR CONTINUED TO BURN UNTIL THE FIRE DEPT ARRIVED AND PUT IT OUT. THE CAR IS A TOTAL LOSS. I'M ONLY HAPPY IT WASN'T PARKED INSIDE A GARAGE WHERE THE FIRE WOULD HAVE DESTROYED OUR HOUSE AS WELL. NO WORK HAD BEEN DONE ON THE CAR RECENTLY AND NO AFTERMARKET OPTIONS WERE INSTALLED. I HAVE ONLY ONE QUESTION - WHAT COULD CAUSE A COMPLETELY COLD CAR (NOT DRIVEN IN OVER 6 HOURS) TO SUDDENLY BURST INTO FLAME?? THANK YOU.

Mileage: 92,800

WHILE DRIVING, THE HPFP PUMP FAILED. THE GLOW PLUG LIGHT CAME ON, STARTED TO BLINK, THE CAR WENT INTO FAIL SAFE MODE, AND THEN DIED. ALL TOOK PLACE WITHIN 6 MINUTES ON A HIGHWAY. CAR TAKEN TO DEALER AND CONFIRMED THAT THE HPFP FAILED AND SENT METAL DEBRIS INTO THE FUEL SYSTEM WHICH CONTAMINATED ALL OTHER FUEL SYSTEM COMPONENTS (PUMPS, LINES, FILTERS, HOUSINGS, INJECTORS, ETC.) VW CUSTOMER CARE PROVIDED EXCELLENT SUPPORT DURING REPAIRS WHICH REQUIRED REPLACING ALL COMPONENTS IN THE FUEL SYSTEM. THIS IS BEING REPORTED FOR TRACKING PURPOSES. *TR

Mileage: 112,573

WAS DRIVING MY CAR ON A 2 LANE ROAD WHEN IT BUCKED AS IF IT HAD A CYLINDER GO DEAD FOR JUST A SECOND. NOTE: THERE IS NO WARNING WHEN THIS IS OR DOES HAPPEN. IT JUST DOES IT.... BUT IT WAS HIT AN MISS. I LOOKED AT THE DASH PANNEL AND SEEN THE GLOW PLUG LIGHT FLASHING, CHECK ENGINE LIGHT WAS ON AND THE MESSAGE CENTER SERVICE ENGINE NOW. I WAS 40 MILES FROM THE CLOSEST VW DEALER. SO, I HEADED TO THE CLOSEST AUTO PARTS SHOP TO SEE THE CODES IT HAD PRODUCED. P1007, P0088 AND P0087 ARE THE ONES I REMEMBERED. THE CAR WAS RUNNING BUT OBVIOUSLY NOT GOOD. IT LACKED ANY POWER,COULD BARELY PULL ITSELF UP A HILL UNLESS YOU DOWN SHIFTED. IT FINALLY DIED AT A INTERSECTION AND WOULD NOT RESTART. I GOT MY TRUCK AND TRAILER AND TOWED IT TO THE DEALER WHO STATED IT HAD SUFFERED HIGH PRESSURE FUEL PUMP CATISTROPHIC FAILURE.... WHEN THEY CALLED THEY STATED IT WAS GOOD AND BAD NEWS. BAD NEWS IT WAS GOING TO BE 2-3 WEEKS IN THE SHOP. GOOD NEWS IS, THERE IS SO MUCH DAMAGE (6500.00) WORTH THAT VW IS PAYING FOR ALL THE REPAIRS PLUS I HAVE A LOANER CAR. THE WHOLE FUEL SYSTEMS HAS TO BE REPLACED. 1 IN TANK FUEL PUMP AND PRE HIGH PRESSURE FUEL PUMP AND THE PRIMARY HPFP THE ONE THAT SELF IMPLODED THE INJECTORS, AND ALL THE FUEL LINES AND FILTERS. REASON IS THE METAL PARTS THAT FLOATED THRU THE SYSTEM COULD BLOCK ANY PART OF THE FUEL SYSTEM OR BE HUNG UP AND IF SO, COULD RETURN TO THE FUEL TANK AND BE PUMPED BACK IN. WITH SUCH CLOSE TOLERANCES ANY THING COULD INTURN RE-DESTROY THE SYSTEM SO TOTAL REPLACEMENT IS REQUIRED. THIS WAS THE FIRST TIME IN 35 YEARS I WAS LEFT ON THE SIDE OF THE ROAD. THANKS VW CORPORATION FOR OWNING UP TO THIS ISSUE AND COMPLETING THE REPAIRS. *JS

Mileage: 68,500

PURCHASED THIS CAR NEW IN 2011. VW FIXED THE FUEL EXHAUST PORTS. ENGINE LIGHT CAME ON AGAIN AND DEALER STATED THAT THE PARTICULATE FILTER AND CATALYTIC CONVERTER BOTH NEEDED TO BE REPLACED. ALSO WARNED THAT THE FUEL PUMP HAD SERIOUS ISSUES. I HAD ONE YEAR LEFT TO PAY THIS CAR OFF, IT HAD 90K MILES ON IT AND I HAD TO TURN IT IN. HOW CAN THEY GET AWAY WITH SELLING A BRAND NEW CAR FOR $28K TO HAVE IT CRAP OUT WITH NO REPERCUSSIONS LIKE THIS? *TR

Mileage: 70,000

DRIVING ON I-5 SOUTHBOUND IN OUR 2011 VW JETTA TDI; MY CAR DROPPED HORSE POWER AND THE GLOW PLUG LIGHT STARTED BLINKING. THE CAR DID NOT SHUT OFF, BUT THE HORSE POWER WAS CUT SIGNIFICANTLY. WE STOPPED AT THE NEXT INTERCHANGE 6 MILES AWAY AND CALLED VW. THEY SAID IT SHOULD BE LOOKED AT AND SCHEDULED AN APPOINTMENT FOR THE NEXT MONDAY. I TURNED THE CAR OFF. IT RESTARTED AND THE GLOW PLUG LIGHT WAS NOT ON. CAR FUNCTIONED NORMALLY ON THE DRIVE HOME (35 MILES). I TOOK THE CAR TO THE DEALERSHIP ON MONDAY AND THEY RAN SOME TESTS. THE HPFP ON THE ENGINE WAS OUT. IT SOUNDS LIKE IT IS A KNOWN ISSUE. IT IS COVERED BY MY 60 POWER TRAIN WARRANTY. BUT MY CAR ONLY HAS 34,000 MILES. IT SOUNDS LIKE THERE ARE QUITE A FEW ISSUES ON THIS TYPE OF TDI WITH THE HPFP. IS THIS SOMETHING THE NTSB WILL BE INVESTIGATING? *TR

Mileage: 34,000

DRIVING THE CAR AT FREEWAY SPEEDS PRIOR TO TAKING THE EXIT. WHEN WE TOOK THE EXIT, THERE WAS A SUDDEN LOSS OF POWER AND THE VEHICLE WOULD NOT GO OVER 1000 RPM. THE VEHICLE WAS LIMPED TO THE SHOULDER WHERE IT DIED AND WOULD NOT RESTART. VEHICLE WAS TOWED TO THE MECHANIC SHOP WHERE THEY ARE IN THE PROCESS OF REPAIRS. THE VW IS EQUIPPED WITH A 2.0L TDI ENGINE AND I HAVE READ MULTIPLE OTHER REPORTS OF THE SAME ISSUES OCCURRING INVOLVING THE HPFP FAILING. *TR

Mileage: 99,000

CAR WAS RUNNING SMOOTH AND PARKED IN THE DRIVEWAY AND THEN WOULDN'T TURN OVER. BATTERY POWER WAS FINE, HOSES WERE FINE(VACUUM OK) AND THEN IDENTIFIED THAT FUEL MIGHT BE THE PROBLEM, USED MULTIMETER TO IDENTIFY THAT FUEL PUMP UNDER BACK SEAT WAS DEAD AND PROMPTLY ORDERED A NEW ONE AND REPLACED IT. NOT EXPECTED FOR A CAR WITH 45,000 MILES AND A 2011 DIESEL BUT THIS IS APPARENTLY A COMMON PROBLEM. HAD IT IN FOR REGULAR MAINTENANCE AT THE DEALER TOO. *TR

Mileage: 45,000

I WAS IN THE DRIVE THRU OF MC DONALDS THEN CAME A TERRIBLE RATTLE FROM UNDER THE CAR, 10 SECONDS LATER THE CAR TURNED OFF. TURNED IT BACK ON AND GLOW PLUG LIGHT WAS FLASHING PARKED THE CAR IMMEDIATELY. TURNED IT BACK ON AND HAD LITTLE TO NO POWER THEN CAME TO A HALT, TRIED TO TURN IT BACK ON AND WOULD NOT START. HAD IT TOWED TO VW THERE LOOKING AT IT I'M WAITING ON A RESPONSE. THIS IS NOT SUPPOSED TO HAPPEN THIS EARLY. I ALWAYS HAD IT SERVICED AT THE DEALER. ON TIME. HELP US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FROM THE OTHER COMPLAINTS MY STRESS HAS HIT A LIMIT. IF IT COSTS 10K TO FIX. THEN I COULD OF BOUGHT A BMW OR WHATEVER. 24K + 10K = 34K I'M SAD :( *TR

Mileage: 57,750

THE VEHICLES GLOW PLUG LIGHT STARTED FLASHING, THE CAR STARTED RUNNING SLUGGISH, I QUICKLY PULLED INTO A GAS STATION. I TURNED OFF THE CAR AND WHEN I TRIED TO RESTART IT, IT WOULD CRANK BUT NOT START. I HAD IT TOWED TO MY MECHANIC, WHO AFTER SOME INVESTIGATION DISCOVERED THE HIGH PRESSURE FUEL PUMP FAILED AND SENT METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. LINES, INTAKE, FUEL INJECTORS ALL HAVE BEEN AFFECTED. I AM BEING QUOTED SEVERAL THOUSANDS TO REPAIR. THIS SHOULD SIMPLY NOT HAPPEN, I SEE IT AS FAULTY ENGINEERING! *TR

Mileage: 72,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED AND EXPERIENCED A REDUCTION IN POWER. THE CONTACT WAS UNABLE TO RESTART THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTOR SYSTEM AND FUEL PUMP HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 33,000.

Mileage: 33,000

I WAS DRIVING DOWN THE INTERSTATE AT 70MPH WHEN MY ENGINE CONTROL LIGHT CAME ON. I LOST ALL POWER IN THE CAR. ONCE I LET GO OF THE PEDAL, THE CAR BEGAN TO STALL. WHILE PUSHING THE GAS PEDAL COMPLETELY, I COULDN'T GO ANY FASTER THAN 60MPH. ONCE I GOT OFF AT AN EXIT AND HAD TO COME TO A STOP, THE CAR COMPLETELY STALLED AND WOULD NOT START AGAIN. THE HIGH PRESSURE FUEL PUMP HAD APPARENTLY FAILED.I HAD TO HAVE IT TOWED TO VW TO BE DIAGNOSED AND THEY STATE IT IS THE HIGH PRESSURE FUEL PUMP, AND THAT THIS IS A KNOWN ISSUE. WHILE I WAS STILL AT THE VW SERVICE CENTER IN OCALA, I CALLED VW USA, WHO CLAIMS THEY ARE NOT HAVING ANY PROBLEMS WITH THESE PUMPS AND ASKED WHERE I GOT THIS INFORMATION. I HAD TO DEMAND TO SPEAK WITH A SUPERVISOR WHICH THEY WOULD NOT LET ME TALK TOO. THE REP PUT ME ON HOLD TO SPEAK WITH THEM. FINALLY SHE CAME BACK AND SAID SHE WAS JUST MADE AWARE OF SOMETHING THAT I NEED TO GO TO THE SERVICE MANAGER AND SPEAK WITH HIM. I DID SO AND HE SAID THAT HE IS PUTTING IN A SPECIAL REQUEST FOR CUSTOMERS THAT ARE OUT OF WARRANTY. I NOW HAVE BEEN WAITING 3 DAYS WITH NO RESPONSE. THE SERVICE MANAGER HAS BEEN VERY HELPFUL AND KIND IN ATTEMPTING TO RESOLVE THIS ISSUE, SO THE ISSUE IS NOT WITH THEM. THE ISSUE IS THAT I AM ABLE TO SEARCH THE INTERNET AND FIND IN A MULTITUDE OF SITES, WHERE THESE VEHICLES ARE HAVING THIS ISSUE, YET I AM STILL WAITING AFTER 3 DAYS TO GET MY VEHICLE REPAIRED. I DID NOT PUT ANY REGULAR GASOLINE IN MY VEHICLE. I AM A DIE HARD DIESEL CUSTOMER AND KNOW BETTER. I AM ALSO ABLE TO VIEW THE OPEN INVESTIGATION THROUGH THIS SITE WHICH INCLUDES MY 2011 VW JETTA TDI. A CO-WORKER OF MINE ALSO JUST HAD THIS EXACT PROBLEM WITH HIS 2012 VW JETTA TDI, WITH SIMILAR MILEAGE, AND EVEN HAD A SECOND FAILURE, BOTH OF WHICH VW COVERED AT NO COST TO THE CUSTOMER, I AM BEGINNING TO GROW EXTREMELY FRUSTRATED WITH THIS SITUATION I WOULD LIKE IT RESOLVED. *TR

Mileage: 169,000

HIGH PITCHED WHINE, SUDDEN STALL AT HWY SPEED. THE FUEL LIGHT AND SERVICE ENGINE NOW LIGHT CAME ON. THE VEHICLE WOULD NOT RUN AND REQUIRED A TOW TO THE DEALERSHIP. I WAS NOTIFIED IT WOULD BE A $5000+ REPAIR AND THE HPFP FAILED REQUIRING THE ENTIRE FUEL SYSTEM TO BE REPLACED. *TR

Mileage: 60,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, AN UNUSUAL WIRE SYMBOL WARNING ICON ILLUMINATED ON THE INSTRUMENT PANEL IN ADDITION TO A REDUCTION IN ENGINE POWER. AFTER DRIVING 30 ADDITIONAL MILES, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR WAS PERFORMED, A DIFFERENT UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. THE VIN WAS UNAVAILABLE.

Mileage: 109,000

WHILE DRIVING ON THE FREEWAY, THE GLOW PLUG LIGHT BEGAN TO FLASH AND A "SERVICE ENGINE NOW" INDICATOR LIT. AT THIS TIME, THE CAR ENTERED LIMP MODE AND POWER WAS GREATLY REDUCED. I DECIDED TO DRIVE STRAIGHT TO THE DEALER TO DROP IT OFF. OVER THE NEXT FEW MINUTES THE CAR PRODUCED LESS AND LESS POWER (A FEELING AKIN TO RUNNING OUT OF GAS, BUT THERE WAS STILL 1/2 TANK OF DIESEL IN THE CAR) UNTIL IT DIED AND WOULD NOT RESTART. NO OTHER WARNINGS, NO OTHER DRIVABILITY CUES, JUST A DEAD CAR ON THE FREEWAY UNABLE TO BE STARTED OR MOVED. THIS COULD HAVE BEEN EXTREMELY DANGEROUS/POSSIBLY FATAL HAD I NOT BEEN LUCKY ENOUGH TO FORCE MY WAY TO THE SHOULDER BEFORE THE CAR COMPLETELY GAVE OUT. SO TO SUM UP - ONE OWNER (PURCHASED NEW) DIESEL JETTA; CAR MAINTAINED BY DEALER AT APPROPRIATE INTERVALS. FUELED AT PRETTY MUCH THE SAME THREE STATIONS FOR MUCH OF ITS LIFE, NEVER HAD A NON-DIESEL PUMP ANYWHERE NEAR IT; DRIVING PERFECTLY ONE MINUTE, FIVE MINUTES LATER, A DEAD CAR. IT HAS BEEN TOWED TO THE DEALER TODAY, FROM THE SYMPTOMS IT SOUNDS LIKE THE NOTORIOUS HIGH PRESSURE FUEL PUMP (HPFP) HAS CATASTROPHICALLY FAILED. *TR

Mileage: 26,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA WAGON. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE COIL LIGHT ILLUMINATED. THE VEHICLE THEN STALLED AND THE CONTACT SMELLED FUEL INSIDE THE VEHICLE. THE CONTACT PULLED OVER AND EXITED TO INSPECT THE VEHICLE. THE CONTACT THEN NOTICED A FUEL LEAK ON THE GROUND AND ON THE ENGINE. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 35,000.

Mileage: 35,000

2011 VOLKSWAGEN TDI JETTA. CAME TO A THREE WAY LIGHT, THE LIGHT CHANGED, I HIT THE GAS AND THE CAR DIED. I WAS IN THE TURN LANE AT THE BOTTOM OF A HILL AT A BUSY INTERSECTION. I TRIED SEVERAL TIMES TO RESTART TO NO AVAIL. NO ENGINE CODES OR ERROR MESSAGES. HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE THEY FOUND METAL SHAVINGS IN THE FUEL FILTER. PARTS ARE BEING ORDERED AND THE FUEL SYSTEM IS BEING REPLACED. WAITING TO HEAR WHEN THE PARTS ARE IN AND THE WORK IS COMPETED. *TR

Mileage: 41,900

WHILE DRIVING 65 MPH THE VEHICLE BEGAN TO SPUTTER. THE GLOW PLUG COIL LIGHT BEGAN TO FLASH AND THE CAR STALLED WHILE ON THE INTERSTATE. TRIED TO MOVE IMMEDIATELY TO THE SHOULDER ALMOST CAUSING AN ACCIDENT AT HIGH SPEED. TURNED THE KEY OFF AND RESTARTED THE VEHICLE AND THE CHECK ENGINE LIGHT STAYED ON. DROVE IT BACK TO THE DEALERSHIP UNDER VERY REDUCED POWER. THE DEALER HAD JUST COMPLETED MY 40,000 SERVICE ONLY HOURS BEFORE. NOW BEING TOLD THAT THE HIGH PRESSURE FUEL PUMP AND ONE OF THE INJECTORS IS BAD. CLAIMING BAD FUEL BUT THAT IS NOT CORRECT. HAVE ONLY BURNED HIGH QUALITY DIESEL IN THE VEHICLE AND HAD ALL SERVICES DONE. APPEARS THAT THIS IS A RECURRING PROBLEM ON THESE CARS AND IT'S AMAZING SOMEONE HAS NOT BEEN HURT. VW NEEDS TO ISSUE A RECALL ON THIS PROBLEM. THE ESTIMATE TO REPAIR IS $10K AND IT'S NOT COVERED BY WARRANTY. *TR

Mileage: 46,723

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP EXPLODED DUE TO FUEL CONTAMINATION AND AS A RESULT, THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. *TR

Mileage: 20,000

WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH THE ENGINE LOST POWER AND COASTED TO A STOP ON THE SIDE OF THE HIGHWAY WITH SEVERAL LIGHTS ON THE DASH FLASHING AND IT APPEARS FROM RESEARCH ON THE INTERNET THIS IS A COMMON PROBLEM THAT THE HPFP QUITS AND THE CAR WILL NOT ACCELERATE. THE MOTOR IS A DIESEL TDI. *TR

Mileage: 70,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH AND APPLYING THE BRAKES IN AN ATTEMPT TO AVOID ANOTHER MOTORIST, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE FUEL INJECTOR LINE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 33,000.

Mileage: 33,000

APPROXIMATELY A YEAR AGO, MY ENGINE BEGAN TO GIVE A CLEAR SENSE OF THE CAR SHUDDERING OR ROCKING BACK AND FORTH. WHILE SOMETIMES THE FEELING WOULD OCCUR EVEN WHEN STOPPED AT A LIGHT, THE VAST MAJORITY OF THE TIME THIS OCCURRED WHILE I WAS DRIVING AT CONSISTENT LOW SPEEDS. IN ALMOST ALL CASES, I WAS ATTEMPTING TO MAINTAIN A CONSISTENT SPEED AROUND EITHER 13PMH OR 30 MPH. EVENTUALLY, I FOUND THE ROCKING MOTION VERY EASY TO REPRODUCE. I'D SET THE CAR TO 30 MPH VIA CRUISE CONTROL AND DRIVE DOWN A STRAIGHT ROAD WITH VERY SLIGHT UPWARD AND DOWNWARD SLOPES. WHILE IT HAPPENS EVEN ON FLAT GROUND, I FOUND THAT A SLIGHT DECLINE IS MOST LIKELY TO REPRODUCE THE FEELING. MY BEST GUESS IS THAT THERE'S SOMETHING ABOUT THE WAY THE FUEL SUPPLY SYSTEM/TRANSMISSION IS TRYING TO DETERMINE WHETHER OR NOT DIESEL NEEDS TO BE SUPPLIED TO THE ENGINE. THE FUEL SUPPLY SYSTEM SEEMS TO ALMOST CUT OUT BECAUSE GIVING DIESEL WOULD PRODUCE A SPEED TOO HIGH, AND THEN IT COMES BACK ON SUDDENLY, BECAUSE GIVING IT NO DIESEL WOULD CAUSE THE CAR TO SLOW TOO MUCH. WHILE SOMETIMES THIS IS SIMPLY A NUISANCE, I HAVE HAD ON MANY OCCASIONS FELT THAT IT WAS A GENUINE SAFETY HAZARD SINCE I COULDN'T PREDICT HOW THE ENGINE WOULD REACT. THIS IN COMBINATION WITH OVERLY STRONG ENGINE BREAK WHEN LETTING OFF OF THE ACCELERATOR AND DELAYED ACCELERATION WHEN STEPPING ON THE PEDDLE THAT CAN CAUSE INCONSISTENCIES AND SAFETY HAZARDS WHEN MANEUVERING IN STOP AND GO TRAFFIC ON THE HIGHWAY. I'VE MENTIONED THIS PROBLEM EVERY SINGLE TIME I'VE TAKEN MY CAR IN FOR IT'S REGULARLY SCHEDULED MAINTENANCE. THE VEHICLE HAS A DIESEL DSG ENGINE, AND AS I'VE BEEN TOLD BY SERVICE TECHNICIANS AND REPRESENTATIVES, SOME OF THE THINGS LIKE STRONG ENGINE BREAKING ARE ASSOCIATED WITH THIS TYPE OF ENGINE. HOWEVER, THE CAR'S ROCKING MOTION CERTAINLY GOES BEYOND ANYTHING THAT COULD REALISTICALLY BE CONSIDERED NORMAL AND SAFE. *TR

Mileage: 6,000

I HAD JUST EXITED THE HIGHWAY, WHEN THE ENGINE DIED AT 35 MPH. THE CAR WOULD NOT RESTART AFTERWARDS. THE DEALER INDICATED THAT THE FUEL SYSTEM WAS CONTAMINATED WITH METAL SHAVINGS. THIS APPEARS TO BE ANOTHER CASE OF FAILURE OF THE HIGH PRESSURE FUEL PUMP WITH THE 2.0 TDI ENGINE. ONLY DIESEL FUEL HAS *EVER* BEEN USED IN THE VEHICLE. AS PER VW'S TSB, THE DEALER TESTED THE FUEL AND INDICATED THAT IT WAS OK. VW COVERED THE REPLACEMENT OF THE ENTIRE FUEL SYSTEM UNDER WARRANTY. OTHERWISE, THIS WOULD HAVE COST APPROXIMATELY $10K. *TR

Mileage: 45,000

TDI DIESEL JETTA WITH 30,000 MILES BY ORIGINAL OWNER WAS BEING DRIVEN 35 MPH CITY SECONDARY STREETS, VEHICLE ABRUPTLY LOST POWER. COASTED TO SIDE OF ROAD. POLICE WERE CALLED, THEY ASCERTAINED THAT LOCATION WAS SAFE ENOUGH UNTIL TOW. TOWED TO DEALER. DEALER SAID FUEL PUMP HAD FAILED. VEHICLE HAD BEEN TO DEALER A FEW DAYS BEFORE FOR 30,000 MILE SERVICE. DIESEL FUEL ALMOST ALWAYS PURCHASED AT SAME 3 YR OLD BUSY STATION, AND CAR WAS RUNNING ON SAME TANK OF FUEL AS WHEN IT WAS SERVICED. THERE WAS NO WARNING OF PROBLEMS, NO HESITATION, NO LOSS OF POWER, NO WARNING LIGHTS BEFORE TOTAL SHUTDOWN OF ENGINE. ON A FREEWAY, THIS COULD HAVE BEEN VERY DANGEROUS. *TR

Mileage: 30,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE MAINTENANCE THE ENGINE WARNING LIGHT ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC; THE FAILURE WAS LOCATED AT THE FUEL PUMP FILTER. THE DEALER ADVISED THAT THE FUEL USED CONTAMINATED THE FUEL PUMP FILTER WITH DIBRIS. THE FUEL PUMP WAS REPLACED, HOWEVER THE FAILURE WAS NOT CORRECTED; THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE MADE A LOUD NOISE WHILE DRIVING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 20,200.

Mileage: 20,000

JETTA TDI HIGH-PRESSURE FUEL PUMP & FUEL LINE BLOW-OUT; STALLING OF ENGINE. *TR

Mileage: 14,185

NEVER RECEIVED THE RECALL NOTICE FOR LEAKY FUEL LINES BY MY LOCAL DEALER. MY CAR DEVELOPED A LEAK AND ALMOST CAUSED A CRASH AS IT SHUT DOWN WHILE DRIVING DOWN THE ROAD.I AM FURIOUS AS I NOW ALSO LEARNED THERE IS FUEL PUMP FAILURES BEING INVESTIGATED BY YOUR ORGANIZATION AND THE DEALER DOESN'T WANT TO REPLACE IT RIGHT NOW WHILE THEY ARE DOING THE FUEL LINES? THIS CAR IS 14 MONTHS OLD THERE IS NO REASON WHY THIS SHOULDN'T ALL BE REPLACED AND WARRANTIED FOR MUCH LONGER I DON'T BELIEVE THESE CARS ARE SAFE OR DEPENDABLE TO DRIVE AND IT'S BRAND NEW! I THINK VW HAS DONE A HORRIBLE JOB AND I DON'T WANT TO EVER BUY A VW AGAIN. *TR

Mileage: 38,500

CAR ENGINE STOPPED SUDDENLY WHILE DRIVING. DRIFTED TO SIDE OF ROAD; CAR WOULD NOT RESTART. HAD TO PAY $250 FOR TOW TO DEALER. SERVICE PERSON CALLED TO SAY THERE WAS METAL IN MY FUEL SYSTEM/TANK, BUT THEY DIDN'T KNOW WHAT WAS WRONG. HE ALSO ACCUSED ME OF PUTTING THE WRONG GAS IN MY CAR. I INFORMED SERVICE PERSON THAT IT TOOK 5 SECONDS ON THE INTERNET TO LEARN ABOUT THE NHTSA INVESTIGATION INTO THE MANY HIGH PRESSURE FUEL SYSTEM FAILURES THAT CAUSE ENGINE TO STOP RUNNING. INTERESTINGLY, HE CALLED BACK 2 HOURS LATER AND ACKNOWLEDGED THAT FUEL SYSTEM AND POWERTRAIN AND OTHER STUFF NEED TO BE REPLACED. THIS IS AN UNSAFE CAR. I COULD HAVE BEEN GOING 65 ON THE FREEWAY WITH A SMALL CHILD OR OTHER PEOPLE IN THE CAR, ALL OF WHOM COULD HAVE BEEN SERIOUSLY INJURED WHEN CAR SUDDENLY LOOSES ALL POWER AND MOMENTUM. MANY ONLINE COMPLAINT REPORTS ARE FOR SECOND FAILURES, AFTER REPAIR. I DO NOT TRUST THE SERVICE DEPT. OF ANY VOLKSWAGEN DEALER AND HAVE NO CONFIDENCE THAT THE PROBLEM IS ELIMINATED. I AM AFRAID TO DRIVE THE CAR. *TR

Mileage: 47,000

MORNING RUSH HOUR TRAFFIC IN NEW ORLEANS (CENTER LANE) WHEN GLOW PLUG LIGHT STARTED FLASHING AND NO POWER TO CHANGE LANES. AT THIS TIME, TRYING NOT TO GET RUN OVER, I MANAGED TO GET OVER AND COAST TO AN OFF RAMP INTO THE LOWER 9TH WARD(SCARY). CAR WAS DEAD AND WOULD NOT START. BROUGHT TO A DEALERSHIP AND WAS TOLD IT WOULD BE 1 WEEK BEFORE IT COULD BE LOOKED AT IT. NOT KNOWING IF IT WAS COVERED UNDER WARRANTY NO RENTAL WAS GIVEN AND HAD TO BE PICKED UP BY WIFE, 100 MILES AWAY. ONE WEEK LATER WAS NOTIFIED THE HIGH PRESSURE FUEL PUMP HAD FAILED AND EXTENDED WARRANTY WOULD COVER THE COST FOR $109 BUCKS. IT'S AMAZING HOW I BOUGHT THE EXTENDED WARRANTY AND A MAJOR PART GOES OUT AND I GOT NO RENTAL AND IT'S GOING TO COST ME MONEY. VW DOESN'T STAND BEHIND THEIR PRODUCT.END RESULT FROM OWNING A VW TDI, GETTING RUN OVER AT 5 A.M IN THE MORNING, BEING STRANDED IN THE LOWER NINTH WARD OF NEW ORLEANS FOR 3 HOURS SCARED TO GET OUT OF CAR, RIDE WITH WRECKER FOR 1 HOUR TO DEALERSHIP, NO RENTAL CAR TO GET BACK TO WORK, WAIT FOR 1.5 HOURS FOR FAMILY MEMBER TO COME GET ME, WAIT FOR 1 WEEK TO BE TOLD THE REPAIR COST WOULD BE @7K AND A REMANUFACTURED PART WOULD BE PUT BACK, COST OF $109 FOR WARRANTY, ANOTHER WEEKS WAIT FOR REPAIR AND BEST OFF BEING STUCK WITH A CAR THAT HAS NO TRADE IN AFTER ANYONE CHECKS CARFAX. WHILE BEING STRANDED AND CHECKING INTERNET FIND OUT VW IS HAVING MAJOR PROBLEMS WITH THIS AND IT COULD HAVE BEEN PREVENTED WITH A RECALL. *TR

Mileage: 60,000

A WARNING LIGHT CAME ON, AND THE ENGINE BEGAN PERFORMING POORLY AT 75MPH ON A BUSY HIGHWAY. SLOWING TO EXIT ABOUT A MILE FURTHER, THE ENGINE ABRUPTLY STALLED AND QUIT ON THE OFF RAMP. THE REPAIR REPORT INDICATED THAT IT WAS AN INTERNAL HIGH PRESSURE FUEL PUMP FAILURE. IT CAUSED METAL PIECES TO SPREAD THROUGHOUT THE FUEL SYSTEM. THE TOTAL FOR PARTS ONLY WAS $4445. PROBLEM IS BEING BLAMED ON FUEL QUALITY IN THE US. *TR

Mileage: 18,000

2011 JETTA TDI DIESEL - SECOND OCCURRENCE OF ENGINE STALL DUE TO HIGH PRESSURE FUEL PUMP (HPFP) FAILURE WHILE DRIVING AT 40 PLUS MILES PER HOUR. CAR STALLED AND WOULD NOT RESTART AND HAD TO BE TOWED TO DEALER. THIS IS THE SECOND TIME THAT THIS CAR HAS BEEN TOWED DUE TO A DEFECTIVE DESIGN WHICH RESULTS IN THE HIGH PRESSURE PUMP FAILING SENDING DEBRIS THROUGHOUT THE SYSTEM. NHTSA SAYS IN CONCLUDING STATEMENTS DATED 12/21/12 THAT (NHTSA RECALL NO. 11V-490) 'THE ACTION TAKEN BY VOLKSWAGEN IS SUFFICIENT TO RESOLVE THE ISSUES RAISED BY THIS INVESTIGATION. I CAN ASSURE YOU THAT THE DEFECT REMAINS AND IS POTENTIALLY A SERIOUS SAFETY ISSUES AS THE CAR SUDDENLY STALLS WHILE IN MOTION. AS THIS IS THE SECOND REPLACEMENT OF THE FUEL SYSTEM THE DEFECT REMAINS A PROBLEM AND THE CONSUMER IS EXPOSED TO NOT ONLY SAFETY ISSUES BUT HIGH COSTS IN REPAIR AT $10,000+ IF THE CAR IS NOT UNDER WARRANTY. THE TREND IS CONTINUING WITH 2012 TDIS AS WELL. PLEASE FORCE VW TO ADDRESS THIS ISSUE AS I NOW HAVE AN UNSAFE CAR. *TR

Mileage: 40,812

I WAS DRIVING ON THE EXPRESSWAY AT NIGHT DURING TRAFFIC HOURS WHEN MY ENGINE MALFUNCTION LIGHT STARTED FLASHING. I WAS DOING 50MPH WHEN MY ENGINE SHUT OFF. I WAS IN THE MIDDLE LANE AND TRAFFIC WAS FLYING BY ME ON BOTH SIDES OF MY CAR SO I WAS AFRAID TO GET OUT THE VEHICLE. LUCKY FOR ME A TOW TRUCK SEEN ME IN DISTRESS AND HELPED GET ME AND MY CAR OFF THE EXPRESSWAY. I TOOK MY CAR TO THE DEALERSHIP AND THEY TOLD ME IT WAS THE HIGH PRESSURE FUEL PUMP DISINTEGRATED AND SENT METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. VW TRIED TO ACCUSE ME OF PUTTING REGULAR GAS IN A LOW DIESEL FUEL ENGINE. BUT I HAD MY RECEIPTS FOR PROOF. VW NEEDS TO INVESTIGATE FURTHER. SINCE A VEHICLE SHUTTING OFF DURING TRAFFIC HOURS IS A SAFETY HAZARD. IF THE TOW TRUCK HADN'T SEEN ME WHEN HE DID THE RESULTS MIGHT HAVE BEEN FATAL. *TR

Mileage: 17,866

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE THE BRAKES WERE DEPRESSED THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS 16,690 AND THE CURRENT MILEAGE WAS 16,700.

Mileage: 16,690

TRAVELING IN THE LEFT LANE ON 95 N OUTSIDE BALTIMORE MD AT 65 MPH MY VEHICLE'S GAS PEDAL STOPPED RESPONDING AND THE CAR BEGAN TO LOSE POWER AND LURCH FORWARD AND EVENTUALLY DIE AS THE YELLOW DIESEL ENGINE INDICATOR ALONG WITH THE YELLOW ENGINE INDICATOR BEGAN BLINKING. I WAS ABLE TO AVOID TWO LANES OF TRAFFIC AND COAST OVER TWO LANES TO AN OFF RAMP BEFORE THE STEERING WHEEL LOCKED. AFTER CONTACTING VW ROADSIDE ASSISTANCE THE VEHICLE WAS TOWED TO HERITAGE VW LOCATED AT 9215 HARFORD ROAD #2 PARKVILLE, MD 21234 (877) 398-1963. IT WAS AFTER 9:00 P.M SO THE VEHICLE WAS LEFT IN THE LOT AND ALL THE PAPERWORK WAS DROPPED IN THE BOX. THE SERVICE DEPARTMENT CITED A FUEL PUMP MALFUNCTION ALONG WITH A FAULTY FUEL GAUGE AS THE ISSUE. THIS IS THE SECOND TIME WE HAVE HAD TO SUBMIT A REPORT TO YOUR AGENCY FOR THE EXACT SAME ISSUES (PLEASE SEE REFERENCE NUMBER 10417213), THE AGENTS INFORMATION IS LISTED BELOW. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 18,200

ON MAY 14, 2012 WHILE DRIVING HOME FROM WORK ON CALIFORNIA I-15 NORTH. I WAS STUCK IN TRAFFIC AROUND THE TAMECULA AREA, AND TRAVELING 15-20 MPH TO DUE TO THE TRAFFIC. I STOPPED MY VEHICLE BECAUSE TRAFFIC STOPPED. TRAFFIC BEGAN TO MOVE ONCE AGAIN, I PRESSED THE ACCELERATOR AND MY VEHICLE BEGAN TO MOVE ONCE AGAIN. WHEN I REACHED 15 - 20 MPH, MY VEHICLE SUDDENLY STARTED TO LOSE POWER AND SLOW DOWN. I RECEIVE A ORANGE BLINKING AMBER LIGHT ON MY DASH CONSOLE. I DOWN SHIFT, AND PRESSED THE ACCELERATOR ONCE AGAIN AND VEHICLE PRODUCED LITTLE POWER. I REFERENCED THE BLINKING ORANGE AMBER LIGHT IN OWNER'S MANUAL AND THE MANUAL STATED THE LIGHT MEANT "ENGINE MALFUNCTION" AND TO CONTACT DEALER IMMEDIATELY. I AS PROCEED ON I-15 NORTH, WHEN I HAD TO TRAVEL UP A HILL, THE VEHICLE BEGIN TO DECELERATE EVEN IF I DOWN SHIFT. THE NEXT MORNING MAY 15, 2012 I TOOK THE VEHICLE TO THE LOCAL VOLKSWAGEN DEALERSHIP TO DIAGNOSE THE VEHICLE. LATER THAT AFTER NOON, I WAS CONTACTED BY THE DEALERSHIP STATING THE FUEL SENSOR HAD GONE BAD AND NEEDED TO BE REPLACED. THE DEALERSHIP REPLACED THE FUEL SENSOR AND I PICKED UP THE VEHICLE ON THURSDAY MAY 17, 2012. ON FRIDAY MAY 18, 2012 I DROVE THE VEHICLE TO WORK. ON THE WAY HOME, AROUND THE SAME AREA ON THE I-15 NORTH TAMECULA CITY LIMITS. AGAIN MY VEHICLE EXPERIENCED THE SAME MALFUNCTION AS BEFORE, LOST OF POWER, LOST OF ACCELERATION, AND BLINKING ORANGE AMBER LIGHT. I STOPPED THE VEHICLE TURNED IT OFF AND BACK ONE I PROCEEDED TO GO, AND 20 MILES LATER RECEIVED THE BLINKING ORANGE AMBER "ENGINE MALFUNCTION" LIGHT AND "CHECK ENGINE" LIGHT. I TOOK THE VEHICLE TO THE DEALERSHIP ON THE MAY 19, 2012 AND LATER THAT DAY WAS TOLD THE FUEL SENSOR AND FUEL PUMP HAD GO BAD. IT IS MAY 29, 2012 AND THE DEALERSHIP STILL HAS THE VEHICLE. DEALERSHIP UNABLE TO DETERMINE THE PROBLEM, AND HOW TO FIX VEHICLE. VEHICLE WAS PURCHASED BRAND NEW IN AUGUST 2011. *TR

Mileage: 41,020

WITH LITTLE OR NO WARNING, ENGINE STALLED IN BUSY INTERSECTION DURING EVENING RUSH HOUR. LUCKILY CAR COST INTO ADJACENT PARKING LOT. HAD CAR TOWED TO LOCAL VW DEALER WHO SAID TOTAL FUEL SYSTEM HAD TO BE REPLACED DUE TO HIGH PRESSURE FUEL PUMP FAILURE. REPAIR TOOK SEVERAL WEEKS. *TR

Mileage: 25,000

MY 2011 VW JETTAS HIGH PRESSURE FUEL SYSTEM STOPPED WORKING AND THE CAR WILL NOT START. THE DEALER SAID THAT IS WAS CAUSED BY THE FUEL. THE REPAIRS ARE WELL OVER $8000. I UNDERSTAND THAT NHTSA IS LOOKING INTO THIS PROBLEM BECAUSE IT HAS HAPPENED TO SO MANY OTHER VW DIESEL JETTA CARS. I HAVE NOW TALKED TO OVER 15 PEOPLE IN MY AREA THAT HAVE HAD THE SAME ISSUE WITH THE FUEL SYSTEM. I OWN NUMEROUS OTHER DIESEL TRUCKS THAT FILL UP AT THE SAME FILLING STATION AND HAVE NOT HAD THIS PROBLEM. PLEASE DO SOMETHING ABOUT A RECALL SO THIS IS COVERED BY VW. I CAN SEE IF THIS PROBLEMS WAS JUST A FEW CARS, BUT THE TDI WEB SITE LISTS THOUSANDS OF CARS THAT THIS HAS HAPPENED TO. *JS

Mileage: 17,500