2012 VOLKSWAGEN PASSAT Steering Problems

Any time it rains and the car goes through a deeper than surface level puddle/wet area where the nose of the car has to dip down (think by railroad tracks, high water retention areas with lack of drainage, etc) as soon as the car dips down into the water, the steering wheel will lock up and I am unable to turn. It's severely dangerous as there is no give at all to the wheel as it is solidly locked and if you happen to be taking a curve or changing lanes etc, you will not be able to turn the car. My husband and myself have narrowly escaped severe car accidents as this is random and there is nothing you can do except try to force the wheel to turn. When I say the wheel is locked, it's a good 15-20 seconds of desperation trying to turn the wheel before it finally unlocks and I am able to correct the direction of the car. Living in FL with high rainfall chances, including sporadic downpours that unfortunately leave situations like this to occur often, it is a severe safety risk for myself and for other drivers. I have been lucky so far that when this has occurred I have been able to eventually correct the steering, however there have been several severe near misses that are completely out of my control. Please help find a solution, as there doesn't seem to be a fix for this anywhere that I've looked. I do not want to spend money I don't have taking it from dealership to dealership for them to be just as stumped as we are. I have two young kids and not only do I not feel safe letting them in the car, I seriously dread any time it rains because of this issue. I'm not talking about driving through deep bodies of water, but normal rainy weather situations on everyday roads that are otherwise uneventful. Unfortunately I am in an area where water seems to gather quite a bit on the everyday roads I need for work and this situation is truly unavoidable. I put one date below as when it occurred, but it has happened several times in the last week alone due to heavy rains

The contact owns a 2012 Volkswagen Passat. The contact stated that while turning the steering wheel in either direction, there was a clicking sound was coming from the steering column. Additionally, while operating the vehicle, the air bag warning light remained illuminated, with the cruise control feature inoperable. The vehicle was taken to the local dealer who diagnosed that the clockspring was faulty and needed to be replaced. The vehicle was not yet repaired. The contact stated that the failure was repaired on two previous occasions. The manufacturer was not yet notified of the failure. The failure mileage was 120,000.

Mileage: 120,000

Lost power reconnect batter n steering locked

I was driving this particular day through a busyfour way stoplight intersection around time school was dismissing so 3:30ish PM. And I lost all power to my vehicle with just the battery light flashing once. I barely made it out of the i intersection and to the shoulder of the road as there was no power steering and i had to pump my breaks to stop. I called the local police and let them know it would be towed tomorrow morning. The tow bill was 100 dollars and i had replaced the battery thinking it was the problem. The brand new battery drained in two minutes tops after install alternator was tested and fuses were in working order all except for one that went to my12 volt charging port which was replaced as well as serpentine belt was replaced with alternator test. The battery still drains instantly and when speaking with volkswagon suntrup in sunset hills st. Louis which is the nearest Volkswagen dealership about 30 minute drive my car still is under a dealership warranty for the national emissions recall that was just fixed after i purchased the vehicle. The dealership refuses to come get/ fix/ diagnose or rectify vehicle although admitting to knowing this year has parasitic draws instally killing a brand new battery even while driving was/is a very dangerous situation for me and my family. This car has been sitting in my drive way now for 6 months while nothing is being by vw and i am without safe or working transportation for my family. Ive also been told by vw. That they cant find some parasitic draws and are confused as me!

The clock spring has went out on my 2012 VW Passat, but VW does not have them in stock, nor do they know when they'll have them in stock. This means that the drivers air bag will not work in the event of an accident. They are not doing a recall, but are doing an "extended warranty". They are knowingly putting unsafe vehicles out on the road.

THIS VEHICLE HAS PROBLEMS SINCE DAY ONE I BOUGHT IT AIR BAG LIGHT CAME ON I DON'T THINK THE RECALL WAS DONE PROPERLY CAUSE I HAVE SAME ISSUE AS IT WAS STATED BY OTHER DRIVER'S AIRBAG LIGHT ON STEERING MAKING NOISE IT'S RIDICULOUS

Mileage: 165,000

STEERING WHEEL HAD A SLIGHT TUG AND A NOISE. LOST ALL FUNCTIONS ON STEERING WHEEL. WAS ON A COUNTRY RD. TOOK IT TO A VW MECHANIC IN QUINCY PA ON SEPT 4 2020. THEY SAID THE CLOCK SPRING BROKE AND THERE WAS A RECALL ON IT. I LOOKED IT UP AND RECALL NUMBER 15V483000 CAME UP. IT WAS ALREADY FIXED EVIDENTLY. I GUESS I SHOULD NOT HAVE IT DONE NOW IT IS COSTING 800 DOLLARS.

Mileage: 109,000

I WAS DRIVING AND I HEARD VERY WEIRD NOISES WERE COMING FROM THE STEERING WHEEL EVERYTIME I TURN IT IN EITHER DIRECTION AND THE NEXT DAY, THE AIR BAG LIGHT COMES ON. BY THE TIME I TOOK IT TO THE DEALER, MY HORN STOPS WORKING. SO THE DEALERSHIP TOLD ME THAT THERE IS A KNOWN ISSUE WITH THE CLOCKSPRING IN THE 2012 VW PASSAT. WHAT CONCERNS ME MOST IS THAT THE AIRBAG WILL FAIL IF AN ACCIDENT OCCURS, AND IT IS UNSAFE TO DRIVE THE CAR WITH A NON WORKING HORNE

Mileage: 98,000

WAS DRIVING FINE ONE DAY AND THEN THE NEXT WEEK I DROVE IT...STARTED TO SEE LEAKS UNDER MY CAR AND I DIDN'T HAVE THE AC ON. IT GOT HARD TO TURN...FELT STIFF. WAS NOTICING THAT I WAS STARTING TO PAY MORE IN POWER STEERING FLUID TO KEEP MY CAR GOING. CONSIDERING I ONLY HAD IT 3MONTHS SINCE FIRST TIME I NOTICED THE PROBLEM.

Mileage: 75,000

MY VEHICLE WILL NOT TURN OFF ONCE STARTED. THE STEERING WHEEL LOCK AND THE IGNITION BECOME STUCK AND I CAN NO LONGER TURN MY CAR OFF. SINCE MY CAR CAN'T TURN OFF, IT WILL BE ON FOR HOURS ON END UNTIL THE GAS RUNS OUT OR UNTIL I GET SOMEONE TO CUT THE BATTERY TO MAKE THE CAR STOP RUNNING. I HAD TO LEAVE MY CAR IN A PARKING LOT BECAUSE I WAS AFFRAID TO TAKE IT ANYWHERE AND NOT BE ABLE TO TURN MY CAR OFF FOR HOURS ON END. I FEEL I AM NOT ABLE TO USE MY VEHICLE. THE VEHICLE HAS LESS THAN 100,000 MILES AND IS NOT EVEN 10 YEARS OLD. I FEEL THE VEHICLE IS UNSAFE TO USE.

Mileage: 66,000

MY STARTER HAS BEEN NOT WORKING IVE REPLACED IT MULTIPLE TIMES WITH ORIGINAL PARTS. I TOOK IT TO ANOTHER MECHANIC & HE TOLD ME THIS CAR HAS ELECTRICAL PROBLEMS WHICH IS WHY MY STREERING WHEEL GETS LOCKED UP THAT IT DOESNT READ THE KEY. ALSO RECENTLY ALL THE WARNING LIGHTS HAVE BEEN GOING ON & OFF TELLING ME ERROR CHECK BRAKES , ERROR CHECK TIRES & MY RADIO KEEPS TURNING ON & OFF, ALSO MY LIGHTS FROM INSIDE THE CAR DONT WORK. YESTERDAY MY CAR DIDNT WANT TO PUT THE WINDOWS UP & AFTER MY CAR DIDNT WANT TO TURN ON & MY KEY WOULDNT COME OUT OF THE KEY HOLE. IT TURNED OFF ON ME IN THE MIDDLE OF DRIVING ON A STREET GOING UP A HILL I HAD TO BREAK SO FAST BECAUSE IT STARTED ROLLING BACKWARDS. SO I TOWED IT HOME & NOW IT DOESNT TURN ON AT ALL OR WORK.

Mileage: 67,000

FEB 2018 VW REPLACED THE AIRBAGS AND CLOCK SPRING. APPROXIMATELY ONE YEAR LATER, THE AIRBAG LIGHTS CAME ON TOGETHER WITH THE ABS AND TIRE PRESSURE LIGHTS. I HAVE NO POWER TO THE STEERING WHEEL, NO HORN ETC. MY STEERING IS GETTING TIGHTER AND TIGHTER TO TURN. I'M SURE THIS POSES SOME SORT OF A SAFETY RISK ESPECIALLY WHEN THIS IS THE ONLY VEHICLE I HAVE. I WISH VW WOULD CORRECTLY IDENTIFY THE PROBLEM AND ISSUE A NATIONWIDE REMEDY TO CURE THIS DEFECT. THE SOONER THE BETTER SINCE VW HAS KNOWN ABOUT THIS SINCE 2011. ALL OF THIS HAPPENED OVERNIGHT WHILE MY CAR WAS PARKED. I GOT INTO IT TO GO TO WORK AND THIS IS WHAT HAPPENED. PLEASE HELP YOUR CONSUMERS TO CURE THIS DEFECT AND NOT PUT A BAND-AID ON IT.

Mileage: 142,000

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO O'STEEN VOLKSWAGEN (904-322-5100, LOCATED AT 11401 PHILIPS HWY, JACKSONVILLE, FL 32256) WHERE THE CLOCKSPRING WAS REPLACED. THE FAILURE RECURRED AND THE SAME DEALER REPLACED THE CLOCKSPRING AGAIN. THE FAILURE RECURRED AND THE SAME PART WAS REPLACED FOR A THIRD TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT WAS NOT SURE IF THE FAILURE WAS REMEDIED. THE FAILURE MILEAGE WAS UNKNOWN.

AIRBAG CLOCK SPRING FAILURE AFTER PREVIOUS RECALL WORK WAS PERFORMED. ENCOUNTERED STEERING WHEEL RESISTANCE TO CORNERING AND HEARD CRUNCHING NOISE AS AIRBAG LIGHT CAME ON. ALL STEERING WHEEL CONTROLS INCLUDING HORN WERE LOST. VOLKSWAGEN DEALER SERVICE STATED OVER PHONE THAT THIS WAS UNRELATED TO PREVIOUS RECALL AND WOULD NOT BE COVERED.

Mileage: 85,000

I RECEIVED A SAFETY RECAL 69L2 STATING THAT THE STEERING WHEEL CLOCK SPRING IN MY 2012 VOLKSWAGEN PASSAT COULD FAIL. THE CLOCK SPRING DID FAIL AND WAS REPAIRED IN 2015 UNDER THE SAFETY RECALL. ON OCT 5TH 2018 THE STEERING WHEEL CLOCK SPRING FAILED AGAIN AND VOLKSWAGEN REFUSED TO REPAIR IT UNDER THE 2015 RECALL. WITH A BROKEN CLOCK SPRING THE DRIVER AIR BAG IS DISABLED. THE HORN IS DISABLED AND ALL CONTROLS ON THE STEERING WHEEL ARE DISABLED. THE STEERING WHEEL CLOCK SPRING BROKE AS I WAS MAKING A NORMAL RIGHT HAND TURN INTO MY DRIVEWAY.

Mileage: 78,000

LAST MONTH, SEPTEMBER 2018, WHILE DRIVING MY CAR ON SURFACE STREETS, I STARTED TO HEAR A CRACKING NOISE COMING FROM MY STEERING WHEEL WHENEVER I TURNED THE WHEEL. MY AIRBAG LIGHT ALSO CAME ON. AS I CONTINUED TO DRIVE, I WAS WORRIED THAT MY STEERING WOULD FAIL FROM ALL THE NOISE I WAS HEARING FROM THE STEERING COLUMN. ONCE I GOT HOME, I RESEARCHED ONLINE WHAT THE PROBLEM MIGHT BE AND I ALSO VERIFIED WITH THE VW DEALERSHIP THAT IT WAS A BROKEN CLOCK SPRING COIL AND MY AIRBAG AND ALL ELECTRICAL COMPONENTS TO THE STEERING WHEEL FAILED AND I WAS DRIVING MY CAR WITHOUT THE MAIN SAFETY FEATURE WHICH IS THE AIRBAG. I WENT TO THE VENTURA VW DEALERSHIP ON SEPTEMBER 20,2018 TO HAVE THEM REPLACE THE CLOCK SPRING COIL. THEY KEPT MY CAR OVERNIGHT AND I HAD TO PAY FOR A RENTAL CAR FROM THEM. FROM MY UNDERSTANDING, VW KNEW THAT THE CLOCK SPRING COIL COULD BREAK AND THEREFORE THEY ISSUED THE VW RECALL # 15V483000 IN 8/14/2015, TO PLACE A PROTECTIVE COVER OVER THE STEERING WHEEL CLOCK SPRING. I HAD THIS RECALL ALREADY DONE TO MY CAR PRIOR TO THIS ISSUE HAPPENING. THEREFORE IT SEEMS THAT VW'S RECALL FIX DID NOT PREVENT THE CLOCK SPRING FROM BREAKING IN MY CAR. THE VENTURA VW DEALERSHIP SERVICE MANAGER ATTEMPTED TO HAVE VW REIMBURSE ME FOR THIS ISSUE BUT THEY WOULD NOT. IT SEEMS LIKE THIS SHOULD BE FIXED BY VW SINCE THEY KNEW THIS IS A PROBLEM AND ATTEMPTED TO FIX IT WITH A RECALL IN 2015 WHICH FAILED. MY CAR'S CLOCK SPRING BROKE DESPITE HAVING THE VW RECALL PROTECTIVE COVER IN PLACE AND IT WAS AN EXPENSIVE REPAIR.

Mileage: 46,750

I RECEIVED A RECALL NOTICE ON MY CAR 14 MONTHS AGO, AND IMMEDIATELY GOT IT FIXED. THE RECALL WAS FOR MY STEERING WHEEL CLOCK SPRING- THIS AFFECTS MY HORN, AIRBAGS, AND HANDS FREE PHONE OPTION. I GOT IT FIXED IN JULY 2017. 14 MONTHS LATER (TODAY) IT BROKE AGAIN. THIS IS AN OBVIOUS FAULT ON VOLKSWAGEN'S PART. BECAUSE ITS AFTER 12 MONTHS, THEY WILL NOT HONOR THE BROKEN PART AND FIX IT. I WOULD HAVE TO PAY OUT OF POCKET FOR THE PART THAT COST $300.00. THIS A SAFETY ISSUE, AND I AM AFRAID MY AIRBAGS WILL NOT WORK, LET ALONE MY HORN ABSOLUTELY DOES NOT WORK. VOLKSWAGEN SHOULD HONOR THIS ISSUE, AND MAKE AN EXCEPTION, SINCE IT IS A TWO MONTHS DIFFERENCE.

MY CAR HAS 59900 MILES, KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE, I CAN NOT TURN OFF MY CAR NOW. I SEARCHED ONLINE, THIS IS A COMMON ISSUE TO VW CARS, MANY VW OWNERS COMPLAIN THE KEY IS STUCK IN IGNITION AND CAN NOT TURN OFF ENGINE, THEY HAD TO BRING THE CAR TO DEALER TO REPLACE IGNITION SWITCH.

Mileage: 59,900

ON 01/10/18 I TOOK MY VEHICLE IN FOR SOME RECALLS. ON 05/22/18, I HEARD NOISE COMING FROM THE STEERING COLUMN, THE AIRBAG WARNING LIGHT ILLUMINATED ON THE DASHBOARD AND ALL OF THE STEERING-MOUNTED CONTROLS FAILED. THIS OCCURRED WHILE I WAS DRIVING, AND CAN HEAR THE NOISES MOST WHEN TURNING. BASED ON MY RESEARCH AND TALK WITH OTHER VW DRIVERS, IT APPEARS TO BE THE CLOCK SPRING (WHICH HAD A RECALL ON IT, AND WAS SUPPOSED TO HAVE BEEN FIXED). I UNDERSTAND THERE IS NO ACTIVE RECALL ON THIS ISSUE, HOWEVER, DOES THIS NOT INDICATE THE RECALL PERFORMED FAILED? THAT BEING SAID, I DONT FEEL SAFE DRIVING AROUND IN A VEHICLE THAT SAYS MY AIRBAG WONT DEPLOY IF I AM IN AN ACCIDENT.

Mileage: 115,000

CLOCK SPRING FAILED AFTER BEING "FIXED" BY PREVIOUS RECALL. IN EARLY 2016 I HAD THE RECALL ON MY CLOCK SPRING. I TOOK IT TO A DEALER WHERE THEY PUT ON THE COVER THAT WAS SUPPOSED TO FIX THE CLOCK SPRING ISSUE. TWO DAYS AGO MY AIRBAG LIGHT CAME ON WHILE DRIVING AND TODAY I NOTICED MY HORN AND THE CONTROLS ON MY STEERING WHEEL DO NOT WORK. VW WILL NOT FIX THE PART EVEN THOUGH IT WASN'T ACTUALLY REPLACED DURING THE PREVIOUS RECALL.

Mileage: 70,000

MY AIRBAG LIGHT CAME ON AND THE HORN STOPPED WORKING AS WELL AS THE BUTTONS ON THE STEERING WHEEL. TOOK MY CAR TO THE DEALERSHIP FOR 2 RECALLS AND THEY SAID THE PROBLEM IS WITH MY CLOCK SPRING. ONE OF THE RECALLS THEY ARE DOING REPLACES THE CLOCK SPRING COVER. THEY QUOTED ME A NEW CLOCK SPRING FOR ~$500. THEY ARE REPLACED THE CLOCK SPRING COVER FOR A CLOCK SPRING THAT IS DEFECTIVE.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 30 MPH, THERE WAS AN ABNORMAL SCRAPING NOISE. ALSO, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE VEHICLE WAS TAKEN TO NIELLO VOLKSWAGEN (2701 ARDEN WAY, SACRAMENTO, CA 95825) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE REPAIRS WERE PREVIOUSLY COMPLETED; THEREFORE, NO FURTHER ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 47,789. *JS *TT

Mileage: 47,789

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHEN THE VEHICLE WAS STARTED, THE AIR BAG INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO ONTARIO VOLKSWAGEN (701 SOUTH KETTERING DR, ONTARIO, CA, 91761) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *TT CARFAX NOT ABLE TO DISPLAY VIN RECORDS UPDATED 9/26/18*JB

Mileage: 80,000

GOT A RECALL ON CLOCK SPRING IN 2016 HAD IT REPAIRED. WENT OUT AND LIGHT IS NOW ON. TOLD I HAVE TO REPLACE THE WHOLE CLOCK SPRING FOR OVER $500. I WAS TOLD IT HAPPENS, BUT I JUST SAW THAT THERE IS AN INVESTIGATION. DEALER TOLD ME THAT I AM RESPONSIBLE.

CLOCK SPRING FAILURE AFTER RECALL SERVICE WAS PERFORMED. 2-8-2018 - UPON STARTING TO DRIVE WHEN I TURNED THE STEERING WHEEL I HEARD A SCRAPING SOUND IN THE STEERING COLUMN AND THEN THE AIR BAG LIGHT CAME ON INDICATING AIR BAG NOT WORKING, ALL CONTROL SWITCHES ON THE STEERING WHEEL AND HORN WAS NOT WORKING. I HAD THE RECALL FOR THE PROTECTIVE COVER OVER THE STEERING WHEEL CLOCK SPRING INSTALLED AT THE VW DEALER IN MARCH 2016. VW DEALER AND THE CORPORATE CUSTOMER SERVICE TELL ME THE REPLACEMENT OF THE CLOCK SPRING IS NOT A WARRANTY ISSUE SINCE THE RECALL WAS PERFORMED OVER 12 MONTHS AGO. IT'S OBVIOUS TO ME THAT THE COVER RECALL FIX WAS NOT THE CORRECT FIX AND POSSIBLY CAUSED THE PROBLEM I NOW HAVE WITH THE CAR. SINCE VW KNEW THERE WAS A RE-DESIGN OF THE CLOCK SPRING TO CORRECT A DESIGN FLAW THE COVER RECALL SHOULD HAVE BEEN TO AUTOMATICALLY REPLACE THE CLOCK SPRING WITH THE IMPROVED DESIGN. I'M BEING TOLD I'LL HAVE TO PAY $500 TO MAKE THE REPAIR WHICH I FIND VERY UNFAIR IN LIGHT OF THE RE-DESIGN FOR THE PART OR THE POSSIBILITY THE RECALL REPAIR WAS NOT CORRECT AND MAY BE THE CAUSE OF THE PROBELM NOW.

Mileage: 70,900

CLOCK SPRING ON MY VEHICLE BROKE FOR A SECOND TIME DISABLING MY HORN AND STEERING WHEEL CONTROLS. MY AIRBAG LIGHT IS ALSO ON. NOT ONLY IS THIS A COSTLY FIX, BUT MY SAFETY IS IN JEOPARDY AGAIN DUE TO A PART THAT IS WIDELY KNOWN TO BE DEFECTIVE FOR YEARS. FOR SOME REASON MY CAR IS NOT INCLUDED IN THIS VOLUNTARY RECALL AND IT IS VERY UPSETTING. PLEASE INCLUDE THIS VIN IN YOUR RECALL OR EVEN THE DEFECTIVE REPLACEMENTS. I DON'T WANT TO DIE OVER A CAR PART.

Mileage: 125,000

WHILE DRIVING ON THE CITY STREETS, I HEARD A POP LIKE A FUSE WENT OUT. I NOTICED MY HORN DID NOT WORK, THE FUNCTIONS ON THE STEERING WHEEL ARE NOT OPERABLE AND MY AIR LIGHT CAME ON. THIS HAPPENED PRIOR ON 9/16/2014 WHICH THE CLOCK SPRING WAS REPLACED.

Mileage: 10,021

I HAD TAKEN MY CAR TO GET THE SPRING WIRE REPLACED BACK WHEN THE RECALL CAME OUT. I WASNT HAVING ANY TROUBLE WITH IT THEN. THEY FIXED IT WITH WHAT I ASSUME WAS A FAULTY SPRING WIRE. SO NOW ALL MY COMPONENTS ON MY STEERING WHEEL DO NOT WORK, MY HORN DOES NOT WORK AND MY AIRBAG LIGHT IS ON WITH IT READING AIRBAG ERROR. I HAVE LOOKED IT UP AND IT SAYS FAULTY SPRING WIRE, WHICH IS WEIRD BECAUSE I THOUGHT THEY REPLACED IT WITH A GOOD PART AND NOW BECAUSE IVE ALREADY GOTTEN THE RECAL DONE THEY WONT DO IT AGAIN UNDER RECALL.

AIRBAG LIGHT ON , CHECK ENGINE LIGHT ON.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. AFTER THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED TO MANEUVER WITHOUT WARNING. IN ADDITION, THE IGNITION KEY WAS UNABLE TO BE REMOVED FROM THE VEHICLE AND CAUSED THE KEY TO FRACTURE INSIDE THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.

Mileage: 120,000

1. STEERING BEGAN TO GET DIFFICULT TO TURN AS IF I HAD LITTLE POWER STEERING, ESPECIALLY AT LOWER SPEEDS. TOOK IT VW DEALERSHIP. WAS TOLD IT WAS A SMALL LEAK IN POWER STEERING FLUID. WAS TOLD THAT THE WHOLE STEERING UNIT NEEDED TO BE REPLACED, $1700. DON'T HAVE THE MONEY AND WAS TOLD IT WAS DRIVABLE BUT TO CHECK THE STEERING FLUID FREQUENTLY.

Mileage: 90,100

OCTOBER 2014 WAS TURNING INTO DRIVEWAY FROM THE STREET AT SLOW SPEED AND HEARD A CRUNCH WHILE TURNING THE WHEEL . AFTER COMPLETION OF THE TURN THE LIGHT FOR THE AIRBAG CAME ON AND NONE OF THE STEERING WHEEL CONTROLS WORKED.HAD DEALER REPAIR CLOCK SPRING AND ASSOCIATED ITEMS IN COLUMN.NOVEMBER 2015 WE WERE MAKING A U-TURN ON A PUBLIC ROAD,AT SLOW SPEED , AT THE COMPLETION OF THE TURN THERE WAS A RESISTANCE IN THE COLUMN AND A CRUNCH , FOLLOWED BY THE AIRBAG LIGHT COMING ON AND NO STEERING WHEEL CONTROLS WORKING . THE AIRBAG LIGHT IS STILL ON , THERE IS CONSTANT CRUNCHING SOUNDS FROM THE COLUMN AND THE DEALER SAYS ITS BEEN MORE THAN A YEAR ITS NOT COVERED UNDER WARRANTY(THE PREVIOUS REPLACEMENT AT MORE THAN $500.00) AND THAT THEY KNOW OF NO RECALL OR SAFETY ISSUE WITH THE CLOCKSPRING OR AIRBAG ON THESE CARS .

Mileage: 40,000

TURNING THE CORNOR WHILE DRIVING THE AIRBAG LIGHT CAME ON AND THE HORN AND BUTTONS ON STEERING WHEEL STOP WORKING. WAS TAKING TO THE DEALERSHIP SAID IT WAS A CLOCK SPRING. PROBLEM WAS NOT FIXED DID NOT KNOW IT WAS SO MANY COMPLAINTS ABOUT THIS PROBLEM. HOPE IT WILL GET RESOVLED SOON. I WAS TOLD IF I WOULD GET IN A ACCIDENT THE AIR BAG WOULD NOT COME OUT.

Mileage: 50,000

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 5 MPH AND ATTEMPTING TO MAKE A TURN, THERE WAS AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. IN ADDITION, THE CONTROLS ON THE STEERING WHEEL FAILED TO FUNCTION. THE SEAT BELT AND THE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, A LOUD CLICKING NOISE WAS HEARD UNDER THE STEERING WHEEL AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE LOST POWER AND WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN CONTROL MODEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 42,500.

Mileage: 42,500

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING AT 65 MPH, THE STEERING WHEEL SEIZED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. MA 08/05/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A MECHANIC ADVISED THE CLOCK SPRING FAILED, WHICH APPEARED TO BE RELATED TO NHTSA PE 15010. UPDATED 9/29/2015*JS

Mileage: 86,000

2012 VOLKSWAGEN PASSAT TDI DIESEL, HEARD A SMALL SNAP IN STEERING WHEEL WHILE BACKING UP AND TURNING. THE AIR BAG LIGHT CAME ON AND THE HORN AND STEERING WHEEL BUTTONS QUIT WORKING. THIS IS DEFINITELY THE CLOCKSPRING UNDER THE STEERING WHEEL. THERE IS COMPLAINTS ON THE INTERNET ABOUT THIS SAME ISSUE INCLUDING NTSB LOOKING INTO THE ISSUE AS A RECALL. IF ACCIDENT OCCURRED RIGHT NOW THE AIR BAG WOULD NOT WORK. HUGE SAFETY ISSUE, VW FACTORY SAID THEY WOULD NOT HELP OUT WITH THE REPAIRS. I BOUGHT THE CAR USED TWO MONTHS AGO FROM MOSSY VOLKSWAGON IN EL CAJON, CALIFORNIA. THEY WONT HELP EITHER. SOMETHING NEEDS TO HAPPEN WITH THIS RECALL. INFORMATION CAN BE FOUND HERE. HTTP://WWW.EDMUNDS.COM/CAR-NEWS/FEDS-PROBE-2012-VOLKSWAGEN-PASSAT-CC-BECAUSE-DRIVERS-AIRBAG-MAY-NOT-DEPLOY-PROPERLY.HTML

Mileage: 69,000

DRIVING ON MAY 24.2015 MAKING A LEFT TURN, I HEARD A LOUD CRACK IN MY STEERING WHEEL. I LOST ALL OF THE FUNCTION OF THE STEERING WHEEL AND AN MESSAGE SHOWED AIR BAG ERROR, CHECK ENGINE, NO CONTROL. I LOST ALL FUNCTION OF MY STEERING WHEEL, AND EVERY MOVE MADE A CRACKING SOUND. I WAS AFRAID TO DRIVE ANYMORE BECAUSE THE AIR BAG MAY DEPLOY. I HAVE TRANSPORTED IT TO A VW DEALER TO CHECK ON IT AND FIND OUT WHAT IS WRONG, STILL WAITING FOR AN ANSWER. I KNOW AN INVESTIGATION REGARDING THIS ISSUE WAS FILLED PE15010 AIR BAG CLOCKSPRING FAILURE DEFECT. I WAS VERY AFFRAID AND AM WONDERING WHY THERE IS NO RECALL AS OF TODAY.

Mileage: 37,000

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE STEERING WHEEL MADE A CRACKING NOISE AND BECAME DIFFICULT TO TURN AS THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INSPECTED THE VEHICLE AND ADVISED THAT THE MODULE FAILED. HOWEVER, THE CONTACT WAS NOT SURE OF THE NAME OF THE MODULE THAT NEEDED TO REPLACE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Mileage: 40,000

HEARD A CLICKING NOISE COMING FROM THE STEERING COLUMN WHILE TURNING IN A PARKING LOT. WHEN I STARTED THE CAR AGAIN THE AIRBAG LIGHT CAME ON AND NONE OF THE CONTROLS ON THE STEERING WHEEL INCLUDING THE HORN WOULD WORK. AFTER INVESTIGATING ONLINE I FOUND SEVERAL COMPLAINTS ABOUT THIS ISSUE AND DISCOVERED THAT MANY OTHER OWNERS ARE EXPERIENCING A FAILURE THE CLOCK SPRING IN THE STEERING COLUMN AT ABOUT 50,000-60,000 MILES 9 I HAD ABOUT 58000 AT THE TIME). AFTER DISCOVERING THAT AN INVESTIGATION WAS STARTED HERE JUST DAYS BEFORE MINE FAILED I CONTACTED THE DEALER. I WAS TOLD THAT THEY WERE NOT AWARE OF THE INVESTIGATION OR THE ISSUE.... HOWEVER THEY WERE ABLE TO QUICKLY TELL ME IT WOULD COST ABOUT $700 TO FIX, AND IF VW ISSUES A RECALL LATER I COULD TRY TO GET IT REFUNDED FROM CORPORATE AT THAT TIME. *TR

Mileage: 58,000

MY SPRING CLOCK BROKE ON MY VEHICLE. I CAN HEAR A CLICKING NOISE COMING FROM THE STEERING WHEEL AS I TURN. I AIRBAG INDICATOR LIGHT WENT ON, MY HORN AND CONTROLS ON THE STEERING WHEEL NO LONGER WORK. IT IS A FRIGHTENING FEELING KNOWING THAT THE AIRBAGS MAY DEPLOY AT ANYTIME OR NOT AT ALL IN AN ACCIDENT. LOOKING ONLINE TO RESEARCH THE COST IN REPLACING THIS PIECE, I HAVE FOUND THAT IT IS A VERY COMMON PROBLEM. *TR

Mileage: 72,000

CLICKING NOISE STARTED INSIDE STEERING WHEEL. TURNING ALL THE WAY TO THE RIGHT POPPING NOISE WITH AIRBAG ERROR MESSAGE. NOW NO HANDS FREE CONTROLS, HORN. ...UPDATED 03-11-15 *BF UPDATED 6/18/2015 *JS

Mileage: 62,000

NO ACCIDENT. A PREMATURE FAILURE OF PART 39462 - ELECTRIC DEFECTIVE STEERING COLUMN CONTROL MODULE WHICH CONTROLS AIRBAGS, HORN AND OTHER ITEMS IN THE STEERING COLUMN. *TR

Mileage: 39,462

UPON PULLING OUT OF MY DRIVEWAY AND TURNING THE STEERING WHEEL THERE WAS A CRACKING NOISE AND THEN THE AIR BAG LIGHT WENT OFF WITH AN AIRBAG ERROR. AT WHICH POINT ALL MECHANISMS WITHIN THE STEERING WHEEL STOPPED WORKING. AFTER TAKING THE CAR TO THE DEALERSHIP IT WAS DETERMINED THAT THE STEERING WHEEL CLOCK SPRING BROKE, BECAUSE OF THIS THE AIRBAG, HORN AND OTHER STEERING WHEEL MECHANISMS ARE NOT FUNCTIONAL WITHOUT REPAIR. FURTHER RESEARCH ONLINE SHOWS THAT THIS HAS CONSISTENTLY BROKEN ON OTHER 2012 VOLKSWAGEN PASSAT BETWEEN 50K AND 60K MILES ON IT. I FURTHER ADDRESSED MY CONCERN WITH VOLKSWAGEN CUSTOMER CARES TO ASK WHY THERE HAS NOT BEEN A RECALL ON THIS PART, THEY INDICATED THAT NOT ENOUGH CUSTOMERS HAVE SUBMITTED CLAIMS. BECAUSE THIS FAILS/BREAKS AT THIS MILEAGE IT IS OUTSIDE THE STANDARD WARRANTY, THERE IS "NOTHING THEY CAN DO ABOUT IT." I REQUESTED TO SPEAK TO A MANAGER MULTIPLE TIMES, AND WAS TOLD I WOULD HAVE TO WAIT 24 HOURS. IT'S UNFORTUNATE THAT VOLKSWAGEN DOESN'T CARE ABOUT THE SAFETY OF THEIR CUSTOMERS, AND HAS NOT ADDRESSED THIS PROBLEM WITH A RECALL.

Mileage: 60,000

WHEN I STARTED MY CAR, A LOUD STRANGE NOISE CAME FROM THE STEERING WHEEL. THE CONTROLS ON MY STEERING WHEEL WOULD NO LONGER WORK, AND A WARNING LIGHT CAME ON FOR MY AIRBAG. AS MY HUSBAND DROVE US HOME, I SEARCHED THE OWNER'S MANUAL FOR THE AIRBAG WARNING LIGHT. THE ERROR MESSAGE IS TO WARN THE DRIVER THAT THE AIRBAG IS NOT WORKING PROPERLY AND MAY NOT DEPLOY AS IT SHOULD OR MAY DEPLOY WHEN IT'S NOT SUPPOSED TO. THE OWNER'S MANUAL DID NOT WARN OF AN ACCIDENT, BUT I'M PRETTY SURE THE AIRBAG DEPLOYING UNEXPECTEDLY WOULD PROBABLY CAUSE A CAR ACCIDENT. MY HUSBAND TOOK MY CAR IN TO THE MCKINNEY, TX VW DEALERSHIP FIRST THING THE NEXT MORNING. THEY SAID THE CLOCK SPRING HAD MALFUNCTIONED. THEY REPLACED THIS PART, BUT MY STEERING WHEEL STILL MAKES A CLICKING SOUND WHEN TURNING. THIS IS THE SAME SOUND WE HEARD WHILE WE DROVE HOME THE NIGHT BEFORE WITH THE WARNING LIGHT ON. I RETURNED TO THE DEALERSHIP AND WAS INFORMED THE CLOCK SPRING WAS DEFECTIVE. THEY REPLACED THE CLOCK SPRING AGAIN, BUT I AGAIN HEARD THE SAME CLICKING NOISE WHEN TURNING. WHEN I RETURNED TO THE DEALERSHIP A THIRD TIME, I WAS TOLD THAT ALL OF THE PASSATS MAKE THIS NOISE, AND THAT THERE IS NOTHING WRONG. MY STEERING DID NOT MAKE NOISE THE FIRST 40,000 MILES I PUT ON THE CAR, SO I'M WORRIED THERE IS A DEFECT WITH THIS PART. I BOUGHT THIS CAR BRAND NEW. I FOUND ONLINE THAT A LOT OF OTHER PASSAT OWNERS HAVE THIS SAME COMPLAINT, AND MANY OF THEM HAD CLOCK SPRINGS REPLACED BECAUSE THEY WERE TOLD THEY WERE DEFECTIVE AS WELL. WITH SO MANY DEFECTIVE PARTS, THIS SEEMS WORTHY OF A RECALL SINCE THE AIRBAG COULD DEPLOY WITHOUT WARNING CAUSING A MAJOR ACCIDENT. *TR

Mileage: 39,500

CAR HAS CONSTANT PULL TO THE RIGHT. DRIVING REQUIRES CONSTANT PRESSURE TO THE LEFT ON STEERING WHEEL. CAR HAS BEEN TO DEALER 4 TIMES FOR ALIGNMENT AND ALTHOUGH THEY ADJUST IT, RIGHT PULL PERSISTS. SOMETIMES, STEERING HAS A FEEL AS THOUGH CAR IS ERRATIC. CAR NEVER SETTLES INTO TACKING IN A STRAIGHT LINE WHICH SEEMS VERY ODD AND POTENTIALLY DANGEROUS. APPARENTLY THIS IS A COMMON ISSUE AND VOLKSWAGEN CANNOT RECTIFY THE PROBLEM. *TR

Mileage: 31