2013 VOLKSWAGEN PASSAT Electrical System Problems

In April 2025, my 2013 Volkswagen Passat developed serious issues: the steering wheel cover is lifted, horn and steering wheel controls stopped working, lights malfunctioned, and now the vehicle will not start. It also has an open Takata airbag recall with no parts available until “after june” I contacted the dealership by phone and Spoke to Lykoto at Molle dealership in Kansas City. they have refused to provide a tow or a loaner vehicle. Due to this I have not had an in-person inspection. I no longer feel safe driving the car. The Manufacturer has been notified of this via email due to their services being closed on the weekends but will contact over the phone Monday morning. Symptoms worsened over months and the no-start issue appeared recently. Will be taking to a private mechanic asap to have the no-start issue confirmed.

Failed clock spring. Airbag light was present and a rattling noise, when turning, was noticed. Less than 72 hours later, the buttons on the steering wheel, including horn, stopped working, and a louder crack/pop was heard.

Def system failed- cel came on w def light stating xxx miles to no start, codes p204f & 18097, now unable to start or drive car safely, 18097 code may cause abs & steering to shut off while driving & p204f renders the car unusable. EPA mod was never performed on my car per dieselgate settlement rules- & now the manufacturer(vw) is refusing to fix their mistake car has been in shop repeatedly for 30+ days at a time since 2022 for the def system and not once was the epa mod mentioned to me VW refuses to fix the def system or do the epa required mod- meaning I was sold a stop sale car. Also claiming I’m not entitled to warranty even though per their own warranty I am the first owner that I can see other then a dealership Am now told by other TDI owners that are still under warranty that vw is refusing to fix anything to do with the p204f code

The drives side door lock will not disengage. This condition will not allow the driver to exit the car. In the event of a medical emergency, accident, or fire the driver can not extricate themselves and first responders would be delayed in extricating the driver which could lead to serious injury or death.

The contact owns a 2013 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the contact noticed that the instrument panel became inoperable. The contact stated the multiple warning lights would inadvertently illuminate with no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 80,000.

Mileage: 80,000

The contact owns a 2013 Volkswagen Passat. The contact stated upon activating the A/C, the vehicle voltage dropped. No further information was available. The vehicle was taken to the dealer, where it was diagnosed that the alternator main fuse wiring was overheating. The dealer determined that the wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 131,100.

Mileage: 131,100

The contact owns a 2013 Volkswagen Passat. The contact stated upon activating the A/C, the vehicle voltage dropped. No further information was available. The vehicle was taken to the dealer, where it was diagnosed that the alternator main fuse wiring was overheating. The dealer determined that the wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 131,100.

Mileage: 131,100

My vehicle was part of the emissions scandal that I knew nothing about when i purchased it. I was not told. I have had it in over 15 times at the dealership with ongoing problems that they say they fixed but isn't and because of its other Problems have occurred. The vehicle gets hot, and I am afraid to drive it out of fear of it exploding. It is a diesel and has stalled on me while driving after jerking on its own. Other issues are lights going out such as break lights, fog lights and doors locking up and not locking. Glow plugs, fan going out and now problems with the coolant system getting hot. I have taken it to Volkswagen Tracy where i bought it several times, but they only charge me more in diagnostic fees and repairs. I noticed when driving on the highway people stay far at a distance in back of me than normal. Now with a recall on the airbags after it gets hot, I am afraid to drive it out of fear of serious injury or death to me and my family. date is approximate and i have over 50 pages of repair invoices.

The vehicle cuts off while driving we’ve done numerous expensive replacements to water pump, control arm bushings, new battery, variable valve timing, celinoid, camshaft adjustment magnet, spark plugs and coils, ignition switch, fuel pump, gas cap. Oil filters And there is still a problem.

Currently my reverse lights do not come on i have changed the bulbs and checked fuses. it started with one reverse light, however the warning light would come on and off on my dashboard. Next, the other reverse light so i attempted to change both bulbs and change fuses. still not working. Now it is also my low beam headlights again changed the bulbs and fuses with no fix. My vehicle flickers a light in my rear lights when vehicle is off. my engine is having cooling problems and now the fan is completely off. i have electrical problems. i bought this car a year ago and have had issues with the power of the vehicle and suspension is very unstable. i have not had a check engine light come on for any of these problems so mechanics don't have a solution. my headlights are now not in the right position when i do turn them on so it makes it extremely hard to see at all at night. my vehicle seems to overheat or just on and off drive with very little power. i have had the battery replaced recently. i have always felt extremely unsafe driving this vehicle since i bought it from a dealer. i believe these issues are related to recall 94L9, 94G8/7v, 23w5

Like many other VW owners, one of the doors of my car would not close and the car was unsafe to operate. Some people reporting having been locked in the car (driver's side door will not open), requiring them to exit the passenger's side door. The problem relates to a design flaw in the door lock actuator. In the winter, if it rains for several days and then freezes, the physical workings of the actuator freeze. The fix in a plastic protective cover, however, it may cost up to $500 to repair this safety issue if the door failed in a locked state adn the door card has to be removed with the door closed. This issue started in the B4 platform and is still a problem in the B7 models. See this TSB [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was turning into my driveway when I heard a strange clicking noise coming form the steering wheel column. As soon as I heard the clicking sound the airbag indicator light started flashing on my dashboard and the buttons on my steering wheel stopped working. Did some research on the airbag sensor which lead to learning about the clockspring malfunction. Not only I’m I at risk of my airbag not deploying, my HORN does not work. The horn malfunction came to knowledge when a car pulled out in front of me causing me to run off the road. I spoke with Volkswagen manufacturer about the malfunction recall. I was told since my car is over 120k miles it could not be replaced under the 10 year recall extended warranty. I purchased my 2013 VW CC in October of 2022. I have only owned the car for one year. Yes, the car is available to be inspected upon request.

Day of purchase (Feb2020)Nox sensor went out on way home. Check engine light came on took back to VW dealership they fixed for free. Next component to go bad or become faulty was and still is the fuel door actuator when raining or washing off the car will get wet and fuel door will not open. Reported it to VW dealer after the issue arose at which time I was told it was not covered under the emissions warranty even though it’s listed. Next issue was clock spring broke and had to have VW repair the clock spring. This they did free of charge. Then issues arose with first blinkers bulbs blowing and randomly ceasing to work. It has progressed from blinkers ,to back up lights and tag lights. Recently the OBD displayed a Adblu Error 200 miles to no engine restart. Then it dropped to 50 miles. Then zero at which time the OBD flashed red and car would not start. Filled adblu waited few hours car started up no codes showing on dash. Get on interstate and with little time it flashes the same messages Adblu Error 200 miles to no engine restart. Then to 50 miles down to 10 miles turning red at 0 miles No engine Start. As of 6 days ago I have recently learned of a recall made by VW regarding the Approved Emissions Modification being faulty leading to the exact symptoms the car displays regarding the adblu(DEF system). VW dealer refuses to acknowledge that the recall fix needs fixing since they reported to have fixed it already. All of the issues that we have had with the NOx sensor, clock spring, exterior lighting , fuel door actuator, and the def system corrected approved modification, has been part of a recall that was supposedly already performed prior to the purchase. Now the def system is not working properly due to the malfunctioning of the AEM software. Def injector have clogged due to crystallization of adblu , a affect of inadequate injection from the faulty AEM. Emission mod decals under hood are not in proper locations nor properly filled.

My instrument cluster stopped working yday. I could hear something inside or behind the steering wheel when I turned it. Obviously my clock spring has failed. I am pretty sure my car had a recall on this in the past. I haven’t had another ride to Little Rock to take my car for repairs. I can not afford to fix this. The part alone is over 400$. I understand it is very dangerous to drive. I have no other way to get anywhere. I need this part replaced if possible at all by volkswagon. There were 6 recalls on my car last time I checked. This being one of them. It is very dangerous to drive for me and everyone on the roadways. Please help. Thank you.

While driving Airbag error flashed on dash and the Airbag light-lamp came on . Also my steering wheel horn and buttons do not work . I had no past indication . I am driving with no horn and most likely no Airbag deployment in case of accident. No inspection yet. Actually at risk if driven to the dealership

The contact owns a 2013 Volkswagens Passat. The contact stated that on multiple occasions while driving at various speeds, the vehicle stalled and multiple unknown safety lights are illuminated on the dash. The vehicle was able to restart. On another occasion, while parked the vehicle stalled and multiple safety lights were illuminated again. The vehicle was not diagnosed or repaired. The contact believes that the failure is associated with NHTSA Campaign Number: 17V509000 (FUEL SYSTEM, GASOLINE). The manufacturer was notified and a complaint was filed. The failure mileage was approximately 150,100.

Mileage: 150,100

The airbag light came on, the horn won't work, and none of the steering wheel controls work. I think it is the clockspring failure that wasn't fixed right.

Records indicate clock spring recall service was performed at some time in the past. Same exact problem recurred last week. Clearly the recall service did not remedy the problem.

Driver side low beam headlights failed. Bulb works. Bulb Holder works. Confirmed by moving bulb and bulb holder assembly to passenger side where it operates fine. Search on-line finds many people with same problem. It appears to be an electrical connection problem within the headlight assembly. There was a reportedly recall for this problem that did not cover all VINs. This is definitely a safety issue that also reportedly costs up to $600 to fix.

Recall still from 2015!!! Clock spring defect NEED TO HAVE FIXED ASAP!!! Dealer says have to replace ourselves REALLY???? It’s a manufacturer RECALL

The contact owns a 2013 Volkswagen Passat. The contact stated the that while the vehicle was idling, there was an abnormal clicking sound detected. The contact stated that the air bag warning light illuminated and the horn became inoperable. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The failure mileage was 236,000. The VIN was not available.

Mileage: 236,000

The Air Bag Inoperative Light illuminated in the dashboard display. All steering wheel electrical functions including horn, display control for items such as speed display stopped working, radio control, and phone control eased to function. There was a grinding noise coming from inside the steering wheel when I turned the wheel. I took the car to the dealer. The dealer said it is a known issue concerning the steering wheel clock spring and VW has known about this for years and has issued an extended warranty. However, VW has the parts on back order and is not supplying the parts to fix the problem in a timely fashion as it should with an emergency safety condition. I called VW of America to report this. They gave me a case number. They then sent me an email a week later saying they would get back to me in a month to let me know the status. This is negligent and unacceptable. This is not a dealership issue. VW is not supplying the part to fix the airbag system. This is a SAFETY ISSUE. Thousands of cars are affected, not just mine. THE AIRBAG SYSTEM IS INOPERATIVE AND IN THE CASE OF AN ACCIDENT THE AIRBAG WILL NOT DEPLOY. Just like the Takata airbag scenario, this should be acted on immediately before someone is seriously hurt or killed because VW will not fix a known safety issue with their air bag system. There is still no resolution from VW. This has been a known issue with VW for over 5 years.

Both left and right low beam headlights became inoperable leave vehicle with only high beams. There has been a recall submitted by VW for the exact year/make/model/and production date. I have contacted closest dealership and have been given several reasons from the vehicle isn’t included in the recall but no explanation as to why it isn’t even though it meets every single criteria listed which vehicles it included and I was also told the recall was completed by another dealership but can not give the date or location of when the recall was supposedly done. If it was done, hypothetically speaking, then it obviously wasn’t done correctly because the same issue is still occurring, placing me and any passengers in extreme danger.

When parallel parking, the steering wheel began making a clicking noise when turning. The volume and duration of the clicking increased after pulling out from parking spot into the street and the instrument panel airbag light/chime came on within a mile of driving. Clicking in wheel while turning persisted intermittently throughout driving. All electrical controls on steering wheel are no-response. Horn does not work, airbag deactivated, and all steering wheel electronic controls are no-response.

The battery died. It's located in the trunk. There was no way to get to the battery because there's no keyhole in the trunk lid and without power nothing works. As in the trunk latch. Once I was able to jump the car bypassing the battery the trunk latch in the driver's side door malfunctioned. Now I can't get into the trunk at all. The latched to let the backseat down are located in the trunk. It's a horrible design and I'm just grateful I was stranded alone somewhere when the trunk latch failed.

MY 2013 VW PASSAT 2.5 S ONLY HAS 59K MILES AND I WAS DRIVING I NO DOWN ROAD ALL SUDDEN THE CAR JERKED FORWARD AND WENT INTO LIMP MODE. I HAD IT LOOKED AT THEN PARTS REPLACED AND STILL HAVING ISSUES AND THEY CAN'T FIGURE OUT ISSUE. AND NOW NEW CODES KEEP COMING UP AND KEEP GETTING NEW PARTS PUT IN BUT IT STILL FEELS LIKE ENGINE ABOUT SHAKE RIGHT OUT OF THE CAR. I TRIED CALLING VOLKSWAGEN AND THEY WERE SUPPOSED TO CALL ME BACK WITHING 2 DAYS AND I NEVER HEARD ANYTHING BACK. I TAKE REALLY GOOD CARE OF MY CAR AND HAD ALL THE PARTS REPLACED BUT ITS STILL HAVING THROTTLE AND ELECTRICAL ISSUES AND I CAN'T GET AHOLD OF ANYONE. MINES HAVING A LOT OF SAME ISSUES AS THESE PEOPLE TOO WHICH IS WEIRD ESPECIALLY AROUND SAME TIME.

Mileage: 59,540

AIR BAG AND ALL STEERING WHEEL CONTROLS FAILED. HAD SIMILAR ISSUE AND HAD CLOCK SPRING REPLACE 12/26/2016 AND APPEARS TO HAVE FAILED AGAIN 4 YEARS LATER.

Mileage: 145,000

MY 2013 VOLKWAGEN PASSAT I PURCHASED IN NOVEMBER OF 2019 HAS CONTINUED TO HAVE SO MANY PROBLEMS INVOLVING WHAT I HAVE BEEN TOLD THE MAJOR RECAL THE VOLKSWAGEN HAS FOR MY VEHICLE. HOW EVER I ONLY SEE THE RECAL FIX FOR MY VEHICLE BACK IN OCTOBER OF 2019 YET IT WAS BACK IN THE DEALER FOR THE SAME RECAL JUST 6 WEEKS AGO AND NOW I HAVE HAD IT IN ANOTHER MACHANIC SHOP FOR THE 2ND TIME NOW SAME RECAL ISSUES AND I CANT GET AN HONES ANSWER FROM ANY ONE. MY VEHICLE WAS ALSO SUPPOSED TO BE AT THE DEALER SHIP JUST ABOUT 6 WEEKS AGO BUT I WENT THERE AND MY VEHICLE WAS NOT THERE YET THEY WOULD NOT GIVE ME ANY INFORMATION AND MY GPS IS ON HOWEVER MY ACCOUNT INFORMATION IS INCORRECT.

Mileage: 99,553

STARTING THE CAR IS A PROBLEM . I'LL BE DRIVING IT FROM TIME TO TIME . THEN IT WILL JUST STOP WORKING. SO VERY DANGEROUS WHEN I'M AT A RED LIGHT AND IT STALLS.

Mileage: 121,000

TRUNK WIRE HARNESS FAILURE. TRUNK DOES NOT OPEN FROM KEY FOB, DRIVER SIDE BUTTON, OR OUTSIDE TRUNK LEVER. THE ONLY WAY TO OPEN THE TRUNK IN MANUAL LEVER FROM INSIDE THE TRUNK.

THE REAR DRIVER SIDE TAILLIGHTS AND TURN SIGNAL QUIT WORKING, REPLACED BULBS STILL BROKE. AIRBAG WARNING LIGHT STAYS ON, THIS IS THE SAME PROBLEM THAT MANY OF THE VW HAVE. MY VIN SHOWS THAT 5 REPAIRS HAVE BEEN FIXED IF THESE ARE SUPPOSED TO BE FIXED IT DIDN'T WORK. RECALLS WERE OVER BEFORE I GOT THE CAR SO WHAT AM I SUPPOSED TO DO? THESE PROBLEMS OCCUR WHETHER I'M STATIONARY OR MOVING.

Mileage: 100,748

THE CAR CONSUMES TOO MUCH OIL. EVERY MONTH I HAVE TO GET AN OIL CHANGE BECAUSE IT'S ALWAYS RUNNING LOW BEFORE THE NEXT CHANGE DATE. THE CAR PERIODICALLY CUTS OFF WHILE I'M DRIVING IT OR WHEN I STOP.

Mileage: 137,000

A BAD DESIGN ON THE TRUNK WIRING HARNESS. AFTER A FEW YEARS OF OPENING AND CLOSING THE TRUCK, BECAUSE OF THE PLACEMENT OF THE TRUNK HARNESS THIS MOTION DETERIORATES THE WIRING HARNESS CAUSING IT TO FAIL OVER TIME. THE VEHICLE IS STATIONARY. THERE IS CURRENTLY NO MANUFACTURE ASSISTANCE WITH THIS ISSUE NOT A RECALL ASSOCIATED WITH THE ISSUE.

Mileage: 131,644

2013 PASSAT TDI. 136000 MILES. VEHICLE WAS DRIVING AT HIGHWAY SPEEDS AND THE GLOW PLUG LIGHT STARTED TO FLASH, NO OTHER INDICATOR LIGHTS OR CAR PERFORMANCE ISSUES WERE NOTED AT THIS TIME. CAR WAS PULLED OVER SAFETY TO A TOWN WITHIN 5 MILES, THE CAR WAS SHUT DOWN. JUST TO SEE IF IT WAS A GLITCH CAR WAS RESTARTED BRIEFLY AND THE CHECK ENGINE LIGHT REMAINED ON. CAR WAS IMMEDIATELY TURNED OFF. WHILE ON THE PHONE RELAYING MY INFORMATION TO FAMILY, BYSTANDERS ADVISED ME THAT THE CAR WAS ON FIRE BELOW THE ENGINE BAY. THE FIRE WAS QUICKLY PUT OUT WITH WATER. THE DAMAGE SEEMS TO BE IN THE SAME AREA AS HAS BEEN NOTED BY RECALLS 17V309000 AND 16V171000, BOTH OF THESE RECALLS WERE COMPLIED WITH PRIOR TO THIS EVENT. DOCUMENTATION OF THIS IS MAINTAINED WITH THE OWNER. ALL SCHEDULED MAINTENANCE AND REPAIRS HAVE BEEN COMPLETED AT VOLKSWAGEN DEALERSHIPS SINCE PURCHASE, ALL RECORDS MAINTAINED.

Mileage: 136,005

I PURCHASED MY CAR NOVEMBER 20TH 2019 WITH 85,000 MILES AND 10 WEEKS LATER WHEN IT BROKE DOWN I WAS TOLD I HAD NO WARRANTY AND THEY SAY THEY ONLY SELL USED CERTIFIED WITH WARRANTY USED VEHICLES AND I WAS FORCED TO PAY 25,00 DOLLARS AND WHEN I PICKED MY CAR UP 11 DAYS LATER MY EXTRA KEY FOB WAS MISSING AND I WAS TREATED SO INCREDIBLY BAD.MY LOAN WAS SUPPOSED TO BE PROCESSED ASAP AND I SPOKE WITH THE BANK AND EVERYTHING WENT THRU AND THEN LITHIA MOTORS TOOK MY LOAN DOCS FROM WHEN I SIGNED ON NOVEMBER 20TH AND THEY COPIED THEM AND PUT THE DATE FOR NOVEMBER 21ST AND I DO HAVE THE DOCUMENTS FROM MY CAR INSURANCE COMPANY AND THE CALL WAS RECORDED WITH MY SELF THE EMPLOYEE AT LITHIA AND MY INSURANCE COMPANY AS WE GIVE INFORMATION ABOUT THE LOAN AND CAR I WAS PURCHASING AND CONSIDER LITHIA MOTORS DOES NOT ALLOW VEHICLES TO LEAVE THE LOT UNLESS A BINDER IS IN THERE POSITION. AND NOW THE FUEL SYSTEM HAS HAD ISSUES AND MY VEHICLES NOT RUNNING AND I FEAR THE LASH BACK FROM THEM SINCE THEY ABOUT TO BE SERVED WITH A LAWSUIT FROM MY LAWYER. *TR

Mileage: 85,000

MINOR FRONT END COLLISION CAUSING EXPLOSION OF CAR CAUSING MY SON TO BURN TO DEATH

Mileage: 700,000

THE FRONT DRIVER SIDE DOOR WILL NOT LOCK. IT WILL NOT LOCK WITH THE FAB, OR USING THE MANUAL KEY LOCK.

Mileage: 66,500

THE VOLKSWAGEN T-CROSS MODEL STANDS ON A LIFTING PLATFORM IN A CAR TOWER ON THE VOLKSWAGEN FACTORY PREMISES. PICTURE ALLIANCE | PICTURE ALLIANCE | GETTY IMAGES VOLKSWAGEN SAID FRIDAY IT'S RECALLING 679,000 U.S. VEHICLES SOLD SINCE 2011 WITH AN ELECTRICAL ISSUE THAT COULD CAUSE THE CAR TO ROLL AWAY. THE AUTOMAKER SAID DRIVERS COULD REMOVE THE KEY AFTER STOPPING WITHOUT PLACING THE CAR IN PARK, INCREASING THE RISK OF THE CAR ROLLING AWAY. VW ATTRIBUTED THE PROBLEM TO A BUILDUP OF SILICATE ON A SHIFT LEVER MICRO SWITCH CONTACT. THE COMPANY SAID DEALERS WILL INSTALL AN ADDITIONAL SWITCH AND CIRCUIT BOARD AND DISABLE A MICRO SWITCH ON AFFECTED CARS. VOLKSWAGEN SPOKESMAN MARK GILLIES SAID THERE ARE NO REPORTED INJURIES OR ACCIDENTS RELATED TO THE RECALL. THE RECALL COVERS THE COMPANY'S JETTA, BEETLE, BEETLE CONVERTIBLE, GOLF, GOLF SPORTWAGEN AND GTI MODELS FROM 2011 THROUGH 2019.

ENGINE SHUTS OFF UNEXPLAINABLY. THIS HAS OCCURRED WHILE THE VEHICLE WAS STATIONARY ON A CITY STREET AND IN MOTION ON THE HIGHWAY. THE COMPONENT PART/SYSTEM THAT IS CAUSING THE SAFETY RISK IS UNKNOWN TO ME AS WELL AS THE VOLKSWAGEN DEALERSHIP AND FOREIGN AUTO MECHANIC THAT I HAVE TAKEN THE VEHICLE TO, TO HAVE IT SERVICED.

Mileage: 98,000

WHILE DRIVING MY 2013 VW PASSAT, THE AIRBAG LIGHT CAME ON, ON THE DASHBOARD AND STARTED BEEPING. WHEN I PULLED INTO MY GARAGE, I NOTICED THAT THE HORN NO LONGER WORKED AND NONE OF THE STEERING WHEEL FUNCTIONS WORK ANYMORE. I HAVE ONLY 56,718 MILES ON THE CAR AND THE VW DEALER SAYS IT IS NOT COVERED UNDER A RECALL AND I WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR BECAUSE MY WARRANTY DEDUCTIBLE IS $500. THIS IS A SAFETY ISSUE AND VW SHOULD BE REQUIRED TO REPAIR THESE AIRBAG ISSUES, NOT US, THE CONSUMER. THIS IS NOT SOMETHING WE (THE CONSUMERS) ARE CAUSING, THIS IS A VW QUALITY ISSUE.

Mileage: 56,718

TAKATA INFLATOR MAYBE. IN 2015 MY VEHICLE WAS TBONED BY ANOTHER VEHICLE, TO WHERE THE IMPACT EVEN CAUSED MY CAR TO SPIN, YET NO AIRBAG WAS DEPLOYED, EVEN THE POLICE AT THE SCENE WERE WONDERING WHY MY AIRBAGS DID NOT GO OFF... FAST FORWARD TO YRS LATER MY CAR READS AIRBAG ERROR.

Mileage: 82,000

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. HILTON HEAD VOLKSWAGEN (137 AUTO MALL BLVD, HARDYVILLE, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED PER AN UNKNOWN AIR BAG RECALL. THE FAILURE MILEAGE WAS 400.

Mileage: 400

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. HILTON HEAD VOLKSWAGEN (137 AUTO MALL BLVD, HARDYVILLE, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED PER AN UNKNOWN AIR BAG RECALL. THE FAILURE MILEAGE WAS 400.

Mileage: 400

AFTER YOU GUYS INSTALLED THE NEW EMISSION PROGRAM MY CAR NOW HAS PROBLEMS WITH THE ELECTRICAL SYSTEM AND THE SENSOR FOR THE OIL LIGHT. IT HAS BEEN DOING THIS SINCE APRIL 8 AND BEFORE THAT WE NEVER HAD THIS PROBLEM.

WHILE DRIVING ON THE BELTWAY AT 60 MILES AN HOUR, THE CAR SUDDENLY LOST ALL ELECTRICAL POWER AND THE ENGINE SHUT DOWN. I WAS NOT ABLE TO STEER OR BRAKE OR ACCELERATE. I COASTED TO THE SIDE OF THE HIGHWAY, PUT THE CAR IN PARK AND RESTARTED IT AND DROVE IT HOME WITHOUT INCIDENT. DEALER COULD NOT FIND AN ERROR CODE. TWICE SINCE THEN, THE ELECTRICAL AND SYSTEM HAVE SHUT DOWN WITHOUT WARNING WHILE THE CAR WAS RUNNING WHILE IDLING AT A TRAFFIC LIGHT.

Mileage: 40,000

MY VEHICLE WAS MAKING A TICKING SOUND WHEN TURNING, THEN OUT OF NOWHERE A ERROR MESSAGE CAME UP THAT SAID ERROR AIRBAG, AND THE AIR BAG LIGHT CAME ON. I LOOKED UP TO SEE IF IT WAS A RECALL, SINCE I BOUGHT THE VEHICLE USED, IT IS FOR THE CLOCKSPRING, WHEN I USED THE VIN SEARCH IT DID NOT SO AS AN ACTIVE RECALL FOR MY VEHICLE.

Mileage: 49,545

EVERYTHING ON MY STEERING WHEEL STOPPED WORKING( BUTTONS, HORN, ETC.) PASSENGER AIRBAG LIGHT IS ON AS WELL. DOES NOT WORK WHEN THE CAR IS MOVING OR STATIONARY.

MY 2013 VW PASSAT 3.6 SEL LACKS A ELEC STABILITY CONTROL SWITCH ON THE VEHICLE. AS A RESULT, THE TRACTION IS TERRIBLE ON THIS VEHICLE IN RAIN, SNOW, AND SLEET. THE ENGINE HAS A KNOCKING NOISE, EVEN THOUGH I SERVICE THE VEHICLE AT VW EVERY 10,000 MILES AS REQUIRED IN THE OWNER'S MANUAL. THIS VEHICLE HAS MAJOR ELECTRICAL PROBLEMS, SUCH AS THE SEAT BELT LIGHT ILLUMINATING, AND I LOSE TENSION IN MY DRIVER SEAT BELT. THAT IS A HUGE SAFETY FLAW FOR THIS $40,000 VEHICLE.

RECALL PERFORMED REGARDING AIRBAG CLOCK SPRING WHICH INVOLVED INSTALLING A SHROUD OVER THE THE CLOCK SPRING AND LESS THEN 12 MONTHS LATER, THE AIRBAG CLOCK SPRING FAILED. VOLKSWAGEN IS REFUSING TO PAY FOR THE COST OF THE REPAIR BECAUSE THEY SAY THAT THEY HAVE ALREADY PERFORMED THE RECALL. THE FRONT DRIVERS SIDE AIRBAG, STEERING WHEEL CONTROLS AND HORN ARE NO LONGER WORKING IN THE VEHICLE. THERE IS ALSO AN AIRBAG LIGHT ILLUMINATED WITH A AIRBAG ERROR IN THE INFORMATIONAL DISPLAY. THIS IS A SAFETY CONCERN. THE VEHICLE WAS IN MOTION AND THE STEERING WHEEL WAS IN USE WHEN THE FAILURE OCCURRED.

Mileage: 74,000

MY 2013 VW PASSAT HAS 56,000 MILES. I REPLACED AT 33,000 ON 12/29/2016 AT A VW DEALER THAT IS NO LONGER IN BUSINESS, BASED ON THEIR DIAGNOSTIC, THE CLOCK SPRING AND AIRBAG HARNESS IN THE STEERING WHEEL. IT COSTED ME $610. FAST FORWARD ON 09/16/2018 IT TURNS OUT THAT I HAVE THE SAME PROBLEM, NO CONTROLS IN THE WHEEL AT ALL AND AIRBAG LIGHT ON. THE ONLY SYMPTOM WAS A CRUNCH SOUND IN THE STEERING WHEEL WHILE TURNING AND THE AIRBAG LIGHT CAME ON RIGHT AWAY. A VW DEALERSHIP STATED THAT IT IS UNUSUAL FOR A CLOCK SPRING TO GO BAD THAT QUICKLY, THERE'S SOME CARS THAT DON'T NEED A CLOCK SPRING REPLACEMENT AT ALL AND MINE NEEDS A SECOND ONE ALREADY AT 56,000. THROUGH A PHONE CALL VOLKSWAGEN OF AMERICA STATED THAT WON'T STAY BEHIND THE PROBLEM. I STRONGLY FEEL THAT IT'S A DEFECTIVE/MALFUNCTION PART THAT AFFECTS MY WIFE'S AND MY CHILDREN'S SAFETY SINCE THEY ARE PRIMARILY USING THE CAR. CURRENTLY WE'RE DRIVING THE CAR WITHOUT ANY FRONT AIRBAG PROTECTION! PLEASE INVESTIGATE THIS AND HAVE THE ONES WHO'S FAULT IT IS FIX THE PROBLEM! THANK YOU!

Mileage: 56,000

CLOCK SPRING WENT OUT. THIS IS A RECALL FOR 2013 PASSAT, HOWEVER MY VIN IS EXCLUDED. NOT HAPPY

Mileage: 64,000

WE TOOK OUR CAR IN FOR SERVICE ON 8/11/18 DUE TO THE AIR BAG LIGHT COMING ON AND STEERING WHEEL FUNCTIONS NO LONGER WORKING. THE DEALERSHIP CONFIRMED THE ISSUE WITH THE CLOCKSPRING AND STATED THAT BECAUSE OUR CAR WAS OUT OF WARRANTY THAT WE WOULD BE RESPONSIBLE FOR REPAIRS. WE STATED THAT THIS SEEMS LIKE AN ISSUE WITH DEFECTIVE EQUIPMENT SINCE THE CAR IS ONLY 5 YRS OLD AS WELL AS A SAFETY ISSUE WITH THE VEHICLE. WE ESCALATED THE ISSUE TO THE CORPORATE CUSTOMER SERVICE. THE REP STATED AGAIN THAT THEY WOULD NOT COVER THE REPAIRS BECAUSE THE CAR WAS PAST ITS WARRANTY. WE CONDUCTED OUR OWN RESEARCH ON RECALLS FOR THIS VEHICLE AS THERE HAS BEEN OTHERS (I.E. AIR BAG AND ADBLUE HEATER). WE LOCATED THE 2015 RECALL ON THE CLOCK SPRING AND DISCUSSED THIS WITH VW CUSTOMER SERVICE AS WELL. THEY REFUSED TO ACKNOWLEDGE OUR VEHICLE AS ONE OF THE ONES AFFECTED EVEN THOUGH WE ARE EXPERIENCING THE SAME ISSUES. WE ARE CONCERNED WITH THIS SAFETY ISSUE AS WE ARE NOT ABLE TO USE THE HORN, THE AIRBAG IS INOPERABLE AS WELL.

Mileage: 122,347

TAKATA RECALL: ON NOVEMBER 17, 2017, TOOK 2013 VW PASSAT TO CHAPMAN VOLKSWAGEN (4500 E 22ND ST; 85711) TO REPLACE AIRBAGS. CLOCK SPRING FAIL: ON AUGUST 29, 2018, TOOK 2013 VW PASSAT BACK TO CHAPMAN VOLKSWAGEN SINCE 'CHECK MAINTENANCE AIRBAG' LIGHT ON, HORN NOT WORKING, AND THE DIALS FOR RADIO/ BLUETOOTH NOT WORKING. INFORMED BY SERVICE TECH THAT CLOCK SPRING FAILED SO NEED TO REMOVE/REPLACE AND COULD NOT FIND RECALL RE:CLOCK SPRING BASED ON VIN. BILLED AND PAID $672.80.

RECALL #94G8 ON 8/26/2014 I HAD MY VEHICLE IN FOR SERVICING AT THE DEALERSHIP FROM WHICH I HAD PURCHASED IT. THEY INFORMED ME THAT IN ADDITION TO THE ROUTINE SERVICING THEY WOULD BE ADDRESSING A RECALL ISSUE REGARDING THE "LOW BEAM HEADLIGHTS". THE INVOICE I RECEIVED SHOWS THE WORK PERFORMED. FLASH FORWARD 4 YEARS ALMOST TO THE DATE, I WAKE IN THE MORNING TO LEAVE FOR WORK TO SEE THAT NEITHER OF MY LOW BEAM HEADLIGHTS ARE WORKING. I CALLED THE DEALERSHIP TO GET THE ISSUE RESOLVED ASAP. WHILE AT THE DEALERSHIP LATER THAT DAY THEY LOOKED THE CAR OVER AND COME BACK WITH AN ESTIMATE OF $950 TO FULLY REPLACE BOTH HEADLIGHT ASSEMBLIES BASED OFF THE FACT THAT THERE IS POWER TO THE LIGHT SOCKETS, BUT NOT TO THE BULBS. THIS SEEMS TO BE AN ISSUE THAT WOULD BE VERY CLOSELY RELATED TO THE ISSUE THE RECALL WAS ISSUED FOR. YET BECAUSE THEY HAVE PERFORMED THE INITIAL SOLUTION MEET THE RECALL RESOLUTION SPECIFICATIONS, VOLKSWAGEN IS NOT REQUIRED TO DO ANYTHING FURTHER. HOW IS THIS POSSIBLE? IF A SPECIFIED RESOLUTION TO A SAFETY RECALL ISSUE FAILS, THE MANUFACTURER SHOULD BE MADE TO LOOK FURTHER INTO A BETTER RESOLUTION, AT NO CHARGE TO THE CONSUMER. IT MOST CERTAINLY IS NOTHING THAT I DID THAT CAUSED THE ISSUE. THE PROBLEM WOULDN'T EXIST AT ALL IF THE DESIGN BY THE MANUFACTURER WASN'T FLAWED.

Mileage: 119,000

MY CLOCK SPRING WAS SUPPOSEDLY REPLACED IN 08/17 BY A VW DEALER BEFORE I BOUGHT THE CAR FROM CHEVY. WHEN I TOOK MY CAR IN BECAUSE AIR BAG LIGHT WAS ON AND NO STEERING WHEEL CONTROLS WORKED, I WAS INFORMED THAT I HAD AN OPEN CIRCUIT IN MY CLOCK SPRING AND SINCE IT HAD ALREADY BEEN REPAIRED BY THE RECALL I WOULD HAVE TO PAY FOR IT THIS TIME.

Mileage: 58,000

MY STEERING WHEEL HAS BEEN MAKING A CRUNCHING NOISE. WHILE DRIVING ON THE INTERSTATE, I GOT OFF AT AN EXIT TO PURCHASE FOOD. WHILE TURNING INTO A PARKING LOT, ONE LOUD CRUNCH NOISE HAPPENED AND THE DRIVERS SIDE AIRBAG LIGHT CAME ON. I ALSO NOTICED THAT I LOST ALL ELECTRONIC FUNCTIONS IN THE STEERING WHEEL. I WAS VERY CONCERNED SINCE I STILL HAD AN HOURS DRIVE HOME AND WAS UNSURE IF THE CAR WAS SAFE OR NOT.

Mileage: 130,000

MY VEHICLE WAS A PART OF THE VEHICLES THAT HAD THE CLOCKSPRING RECALL. I TOOK IT TO A VW DEALERSHIP TO HAVE THE RECALL FIXED AND EXACTLY ONE YEAR AFTER THEY 'FIXED' THE CLOCKSPRING, IT CEASED TO WORK AGAIN. NOW THE AIRBAG WARNING LIGHT IS ON, THE HORN DOES NOT WORK, AND NEITHER DO ANY OF THE STEERING WHEEL CONTROLS. VW REFUSES TO FIX THE ISSUE WITHOUT A CHARGE OF UPWARDS OF $500, STATING THAT BECAUSE IT IS NOT APART OF THE INITIAL RECALL IT IS NOT THEIR RESPONSIBILITY.

Mileage: 40,961

I HAVE THE SAME ISSUE AS INVESTIGATION RQ 17-009. MY CLOCKSPRING WAS PART OF A RECALL WITH PREVIOUS OWNER HAVING THE RECALL COMPLETED IN 2017. NOW THE CLOCKSPRING IS BROKEN ONCE AGAIN. I CONTACTED VW AND THEY INFORMED ME THE RECALL IS CLOSED AND ON ME TO FIX OR DEALER I PURCHASED THE CAR THROUGH. THIS IS A VW ISSUE. I HEARD AND FELT THE CLOCK SPRING POP WHILE MAKING A HARD TURN A FEW DAYS AGO. LOST ALL HAND CONTROLS, HORN AND AIRBAG LIGHT. THIS IS A SERIOUS SAFETY ISSUE WITH NO AIRBAG.

Mileage: 26,500

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE PARKING THE VEHICLE, THE AIR BAG ERROR WARNING ILLUMINATED AND ALL THE ELECTRICAL COMPONENTS TURNED OFF. AS A RESULT, THE CONTACT COULD NOT USE THE HORN OR THE RADIO. THE DEALER (ROSEVILLE VOLKSWAGEN, 830 AUTOMALL DR, ROSEVILLE, CA 95661) STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

CLOCK SPRING HAS FAILED IN LESS THAN A MONTH AFTER CLOCK SPRING RECALL IN JANUARY OF 2018. STEERING CONTROLS ARE NOT FUNCTIONAL, AIR BAG ERROR LIGHT IS ON, I ASSUME DRIVER'S SIDE AIRBAG IS CURRENTLY NON FUNCTIONAL. TURNED THE VEHICLE AND HEARD A POP SOUND ORIGINATING FROM THE STEERING COLUMN, LOST STEERING CONTROL, AND AIR BAG ERROR IMMEDIATELY FOLLOWED.

Mileage: 54,500

LEFT FRONT LOWBEAM WENT OUT, REPLACED BULB BUT STILL COMES ON INTERMITTENTLY. CONTACTED VW AND MY CAR WAS NOT PART OF ORIGINAL RECALL , HOWEVER MY VW DEALER HAS SAID HUNDREDS OF THIS MAKE AND MODEL NOT COVERED UNDER ORIGINAL RECALL HAVE HAD SAME ISSUE.

Mileage: 78,000

A 2013 VOLKSWAGEN PASSAT, ON JANUARY 7THE AIRBAG WARNING LIGHT CAME ON AND "ERROR: AIRBAG" WARNING WAS DISPLAYED. THE HORN NO LONGER WORKS AND THE BUTTONS AROUND THE STEERING WHEEL ARE INOPERABLE. THE VEHICLE WAS TAKEN TO VW IN FINDLAY, OH WHERE IT WAS DIAGNOSED THAT THE TAKAKA AIRBAG RECALL WAS IN EFFECT FOR THIS VEHICLE AND THAT RECALLED PART WAS REPLACED. HOWEVER THE STEERING WHEEL MAKES A CLICKING NOISE WHEN IT IS TURNED, THE BUTTONS AROUND THE STEERING WHEEL ARE STILL NOT WORKING AND THE AIRBAG WARNING LIGHT AND "ERROR:AIRBAG" WARNING IS STILL ON.

Mileage: 98,000

PERIODICALLY WHILE DRIVING, THE SEAT BELT LIGHT WILL COME ON, THE THE DRIVER'S SEAT BELT WILL LOSE TENSION. THE PUSH START BUTTON HAS BE PRESSED MULTIPLE TIMES IN ORDER FOR THE VEHICLE TO START. I RECEIVE THE ERROR MESSAGE ON THE DASH, "KEY NOT IN RANGE" WHEN THE KEY FOB IS ON MY PERSON. THE BUILT-IN TRACTION DOES NOT HANDLE WELL, BECAUSE THE WEIGHT DISTRIBUTION IS NOT 50/50. THERE IS ENTIRELY TOO MUCH BODY ROLL FOR THIS VEHICLE. THE 2013 VOLKSWAGEN PASSAT 3.6 SEL SHOULD HAVE BEEN MANUFACTURED AS AN ALL-WHEEL DRIVE, AND A HARD BODY. THE TRANSMISSION IS SLUGGISH BETWEEN 1ST AND 2ND GEARS. I USED TO OWN A 2005 VOLKSWAGEN PASSAT GLX V6 4MOTION, AND IT WAS A MUCH BETTER BUILD QUALITY THAN THE 2013 PASSAT. THE QUALITY OF VOLKSWAGEN PASSAT IS IN MAJOR DECLINE, AND IS NOT THE SAME AS IT WAS IN THE EARLY 2000S.

TAKATA RECALL AFTER HAVING MY AIR BAGS REPLACED ON 5/5/2017 I DISCOVERED MY HORN WILL NOT FUNCTION. WHEN I CALLED THE DEALERSHIP WHO INSTALLED THE REPLACEMENT TAKATA AIRBAG THEY TOLD ME I WOULD BE CHARGED FOR THE REPAIR. I TOLD THEM THEY FAILED IN THEIR AIR BAG REPLACEMENT REPAIR WORK. I DID NOT MAKE AN APPOINTMENT. SO NOW MY CAR IS UNSAFE AS I DO NOT HAVE A HORN. THE VOLKSWAGEN DEALERSHIP IS VOLKSWAGEN OF MURRIETA, 41300 DATE STREET, MURRIETA, CA 92562, 951-894-6555.

Mileage: 109,294

CLOCK SPRING RECALL. WAS FIXED IN 2016 BUT IS AGAIN BROKEN AND VW REFUSES TO REIMBURSE THE DEALER OR COVER THE COST OF THE REPAIR. DUE TO THIS RECALLED PART NOT BEING REPAIRED PROPERLY, MY AIRBAG LIGHT IS ON, I DO NOT HAVE A HORN, CRUISE CONTROL, NOT HAVE THE ABILITY TO USE MY STEERING WHEEL CONTROLS. THIS, I FEEL IS ALSO RELEVANT TO THE AIRBAG RECALL. I CANNOT SELL MY CAR WITH THIS ISSUE, NOR DO I HAVE THE $ TO FIX IT. IT IS DANGEROUS TO DRIVE IT, AS IT ALREADY HAS AN AIRBAG NOT WORKING, THE AIRBAG LIGHT ON AND NO HORN. I HAVE CONTACTED BOTH THE DEALERSHIP AND VW AND THEY REFUSE TO COVER THE COST OF THIS RECALLED PART.

THE REPAIRED CLOCK SPRING FAILED AGAIN PER DEALER. SO THE AIR BAG DOESN'T WORK AND NEITHER DOES THE HORN OR ANY OTHER STEERING WHEEL CONTROLS. SHE WAS DRIVING AND TURNED THE STEERING WHEEL AND HEARD A POP !

Mileage: 51,500

TAKATA RECALL - I'M PLACING MYSELF IN DEBT DUE TO THE REPAIRS FOR A CAR THAT ISN'T THAT OLD. I'M HAVING ELECTRICAL PROBLEMS, STEERING WHEEL AND BRAKE ISSUES. THIS COMPANY HAS NUMEROUS ISSUES, RECALLS AND LEGAL ISSUES WITH THEIR CARS. I DIN'T SIGN-UP TO PAY ALL THIS MONEY OUT OF POCKET, AND THE AIRBAG RECALL STILL ISN'T AVAILABLE. THEY WERE SUPPOSED TO FIX THE STEERING WHEEL RECALL, AND NOW MY HORN DOESN'T WORK OR ANY CONTROLS ON THE STEERING UNIT. NOW HOW MUCH MORE MONEY DO I HAVE TO PUT INTO THIS CAR? I'M GOING TO NOTIFY THE BETTER BUSINESS BUREAU. I EXPECT CERTAIN EXPENSES, BUT THIS IS A BIT MUCH AND UNFAIR TO THE CONSUMER TO INCUR MORE DEBT THAN ANTICIPATED. I HAVE OBLIGATIONS AND I HAVE TO BE AT WORK AND CAN'T AFFORD TO BE OFF DUE TO ALL THESE MECHANICAL ISSUES. ESPECIALLY WHEN THE CONSUMER IS PAYING A CAR NOTE AND THE CAR WAS NEVER REPORTED IN AN ACCIDENT. WHAT DO YOU PROPOSE I DO AT THIS POINT?

Mileage: 69,800

I PURCHASED MY CAR IN 2014. I STARTED HAVING ISSUES WITH THE CAR AS SOON AS I BOUGHT IT. I STARTED HEARING A METAL NOISE AND I TOOK IT 3 TIMES TO THE DEALER AND THEY COULD NOT FIND ANYTHING, THEN I HAD A PROBLEM WITH THE A/C SUPPOSEDLY THEY FIXED. DURING THIS TIME THE CAR WAS STILL UNDER WARRANTY. SINCE 2015 I BEEN RECEIVING BY MAIL A RECALL (SAFETY RECALL 69M9) EVERY TIME I CONTACT THE DEALER THEY ALWAYS SAY THE DON'T HAVE THE AIR BAG IN STOCK. HAS BEEN 2 YEARS SINCE I RECEIVED THE FIRST LETTER AND THEY STILL HAVE NOT RECEIVED THE AIR BAGS, AND FOR THIS REASON THEY HAVE BEEN UNABLE TO SERVICE MY CAR. I FEEL VERY UNSAFE! DRIVING THE CAR LIKE THIS! NOW IN 2017 ANOTHER PROBLEM ARISE, WHEN I AM DRIVING THE CAR SUDDENLY BRAKES / STOPS. ( FEELS LIKE IT IS GOING TO TURNED OFF ON THE MIDDLE OF THE ROAD) THE EPC LIGHT COMES ON. THIS IS THE 4TH TIME IN HAPPENS WHILE DRIVING. FOR EXAMPLE THE FIRST 3 TIMES I WAS DRIVING AT 40 MILES PER HOUR AND THE CAR STARTING SHAKING AND THE SPEED DECREASED DOWN TO 20 MILES, I TRIED TO ACCELERATE AND THE CAR DIDN'T RESPONSE. I HAD TO PULL OVER AND TURN OFF THE CAR. I CAN DEFINITELY TELL IS GETTING WORST! IT HAPPENED AGAIN YESTERDAY AND WAS WORST, I WAS DRIVING AT 30 MILES PER HOUR AND I CAME TO A STOP AS SOON AS I BRAKE , THE EPC LIGHT CAME ON AND THE CAR WILL NOT ACCELERATE. THE CAR BEHIND ME ALMOST HIT ME, I COULD BE DEAD! HOW IS POSSIBLE THAT A 2013 CAR HAS SOME MANY PROBLEMS/?? IS ONLY 4 YEARS OLD AND HAS MORE ISSUES THAN AN OLDER CAR. I DON'T FEEL SAFE DRIVING THIS CAR. IT STOPS SUDDENLY WHILE DRIVING AND IT WON'T ACCELERATE. I HAVE TO PULL OUT TURN OFF THE CAR WAIT AND TURN IT BACK ON. WHAT ABOUT IF I'M DRIVING IN AN EXPRESS WAY?? AND THE CAR STOPS SUDDENLY? SOMEONE WILL CRASH INTO ME! AND WE BOTH COULD DIE!

Mileage: 62,000

MY WIFE WAS DRIVING CAR MAKES A TURN AND HEARS A NOISE IN STEERING WHEEL. THE DRIVERS SIDE AIR BAG LIGHT COMES ON. UPON FURTHER INVESTIGATION THE STEERING WHEEL ELECTRIC CONTROLS ALSO DO NOT WORK. ONLINE RESEARCH SHOWS VOLUNTARY RECALL BY VW FOR CERTAIN 2010- 2014 PASSATS FOR CLOCK SPRING. BRING TO LOCAL MECHANIC WHO TELLS ME CLOCK SPRING IS BAD AND I SHOULD BRING IT TO VW FOR REPAIRUNDER RECALL. CALL MY DEALER IN RIVERHEAD NY WHO INFORMS ME THAT EVEN THOUGH THE PASSAT IS IN RECALL RANGE THE VIN IS NOT PART OF RECALL AT THIS TIME.VW HAS RECALL FOR 420,000 CARS FOR CLOCK SPRING BUT FOR SOME REASON MINE IS NOT INCLUDED AND I WILL HAVE TO PAY 400.00 FOR REPAIR. RECALL NEEDS TO BE EXPANDED.

Mileage: 42,000

TWICE I HAVE HAD TO REPLACE THE HEADLIGHTS.

1. THE LIGHTING RECALL I HAVE HAD MY CAR SERVICED AT LEAST 4XS FOR LIGHT.. THE LIGHT IS STILL NOT FIXED, EVERY TIME THE HOOD IS OPEN AND CLOSED THE LIGHT GOES OUT. 2. I WAS SENT RECALL LETTER ABOUT AIRBAG, I WENT TO HAVE IT FIXED AND WAS TOLD THAT THE SENSOR GOT WET AND ITS MY RESPONSIBILITY AND WAS CHARGED ALOMOST 1K TO FIX IT.3. MY CAR WHILE DRIVING SAYS SETTINGS ARE NOT ACCESSIBLE, THIS IS CONSTANT AND ITS NOT AS THOUGH IM TRYING TO CHANGE THE SETTINGS, WHILE DRIVING. ALSO THE LAST TIME I TOOK MY CAR IN FOR SERVICE I PAID FOR MY AC FILTER TO BE CHANGED AND IT WASN'T THEY SAID MY TIRES WERE OK THEY WERE NOT. I HAVE BEEN KICKED OUT OF ONE DEALERSHIP BECAUSE THE SERVICE MANAGER WAS CLEARLY A RACIST. I HAVE HAD SO MANY PROBLEMS AND WHEN I CALL VW OF AMERICA IM PUT ON HOLD, JUST TO BE TOLD THAT THERE IS NOTHING THEY CAN DO. NOW THEY ARE CALLING ME OVER, AND OVER TO EXTEND MY WARRANTY, I PAID FOR MY CAR IN FULL.. I CANT GET ONE PERSON TO TAKE MY ISSUES SERIOUSLY, I CAN BARELY SEE THE ROAD WHEN DRIVING, THE CARS SETTINGS CONSTANTLY CHANGE. LAST BUT NOT LEAST I PAID FOR COSMETIC ISSUES AND HAD A NEW BATTERY PUT IN ALL WHILE UNDER WARRANTY. BECAUSE THE SERVICE MANAGER KICKED ME OUT OF DEALERSHIP.

Mileage: 13,000

I HAVE HAD ON AND OFF TROUBLE WITH MY LEFT LOW BEAM HEADLIGHT FOR THE LAST YEAR. I LOOKED TO SEE IF MY VEHICLE WAS COVERED UNDER THE RECALL 94G8/7V AND I WAS TOLD IT IS NOT COVERED. I HAD THE BULBS REPLACED AND STILL HAVE THE PROBLEM. THE LOW BEAM CONSISTENTLY GOES ON AND OFF ESPECIALLY IN THE COLDER MONTHS. I TOOK IT TO THE VW PLACE TO HAVE THEM CHECK IT AND THEY TOLD ME I JUST NEED A NEW LIGHT. I HAD JUST HAD THEM BOTH REPLACED SO I DON'T THINK THIS IS THE PROBLEM. I BELIEVE THE RECALL SHOULD BE OPENED UP TO MORE 2013 VEHICLES.

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS ACCELERATING MORE THAN 10 MPH, THE DOORS LOCKED INDEPENDENTLY. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THAT FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

Mileage: 43,000

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER SIDE LOW BEAM HEADLIGHT MALFUNCTIONED. THE CONTACT STATED THAT THE HEADLIGHT WOULD NOT ILLUMINATE WHEN PROMPTED. IT WAS DIAGNOSED THAT THE HARNESS CONNECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 102,000.

Mileage: 102,000

ADBLUE HEATER ELEMENT FAILURE WAS COVERED UNTIL JULY NOW NOT PART OF EMISSIONS OR SWITCH FAILURE NHTSA #16V171000 90DEGREES SHOULD NOT HAVE BEEN ON

Mileage: 2

ADBLUE HEATER ELEMENT SHOULD BE PART OF DIESEL RECALL PART #561198970A WITH WAR.FOR EMISSIONS TO 80000 MILES

Mileage: 55,720

NHTSA RECALL NUMBER: 16V171 RECALL DATE: MARCH 24, 2016. MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR YOUR VEHICLE IN A TIMELY MANNER. POTENTIAL IS FOR A FIRE IN THE VEHICLE AND IT HAS BEEN 5 MONTHS SINCE I RECEIVED NOTICE OF THE DEFECT.

Mileage: 88,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V171000 (ELECTRICAL SYSTEM) AND 16V078000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

CHECK ENGINE LIGHT CAME ON 2013 TDI PASSAT. CAR JUST OUT OF WARRANTY @ 41000MILES. TOOK TO DEALER. ADBLUE HEATER ELEMENT "BURNED UP." CAUSED DAMAGE TO ADBLUE CONTROL MODULE. COMMON PROBLEM WITH THIS CAR (ALL OVER WEB) . $1200 TO REPAIR. CALLED VW ADVOCATE. THEY COVERED ENTIRE COST OF REPAIR

Mileage: 41,000

I'VE FOUND THAT THE DOORS ON MY 2013 VOLKSWAGEN PASSAT [TDI] HAVE ELECTRICAL/MECHANICAL ISSUES WHEN THEY ARE EXPOSED TO RAIN WATER OR EXTREME HUMIDITY. DURING THESE EXPOSURES THEY WILL NOT STAY LOCKED [THEY WILL LOCK AND UNLOCK]. TWO SPECIFIC PERIODS OF TIME REALLY STAND OUT WHERE THE DOORS HAVE BEEN PARTICULARLY TROUBLESOME. THE FIRST WAS AFTER A RAIN STORM WHILE VISITING FAMILY IN MT. I WENT TO MY CAR AND FOUND THAT I COULD NOT CLOSE MY PASSENGER DOOR AFTER I OPENED IT. IT WAS STATIONARY AT THE TIME. I LITERALLY HAD TO WRAP MY SEATBELT AROUND THE DOOR HANDLE TO KEEP THE DOOR FROM FLYING OPEN AS I TOOK IT IN FOR EVALUATION. I TOOK IT TO THE DEALERSHIP AND THEY COULD NOT RECREATE THE PROBLEM. WITHIN ONE WEEK IT HAPPENED AGAIN DURING ANOTHER RAIN SHOWER, THIS TIME I WAS DRIVING AND MY DAUGHTER WAS IN THE PASSENGER SEAT! THANKFULLY WE WERE DRIVING SLOW, IN TOWN, AND NO HARM CAME TO ANYONE. I TOOK IT BACK TO THE DEALERSHIP AND HAD THEM REPLACE THE MECHANICAL PART OF THE LOCKING MECHANISM THIS SEEMED TO SOLVE THE 'STAYING CLOSED' ISSUE. THE SECOND PERIOD OF TIME I WAS IN FL IN LATE AUGUST. I WAS THERE FOR THREE WEEKS AND THE ENTIRE TIME THE HUMIDITY WAS SUCH THAT EVERYTHING WAS SOAKING WET. ONCE AGAIN I HAD ISSUES WITH MY DOORS. THIS TIME IT WAS MORE ELECTRICAL THAN MECHANICAL. MY KEY FOB STOPPED ALLOWING ME TO LOCK/UNLOCK MY DOORS AND THE LOCKS SEEMED TO BE POSSESSED. I HAD TO PULL THE COVER OFF MY 'TOUCH' LOCK TO USE THE KEY TO LOCK AND UNLOCK THE DOORS. I ALSO EXPERIENCED MILE AFTER MILE OF MY DOORS LOCKING AND UNLOCKING WHILE DRIVING. THIS LASTED THE ENTIRE TIME I WAS THERE. WHEN I CAME BACK TO A DRYER CLIMATE THE PROBLEM STOPPED. OF THE TWO SERIES OF ISSUES I EXPERIENCED THE ONE THAT PUT MY CHILD'S LIFE IN DANGER IS THE MOST CONCERNING. THE REPAIRS COST ME NEARLY $1K AND THE PEACE-OF-MIND I LOST IS IMMEASURABLE.

Mileage: 32,000

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE KEY FOB FAILED TO LOCK AND UNLOCK THE DRIVER SIDE DOOR IN COLD TEMPERATURES WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED WHEN ATTEMPTING TO ENTER OR EXIT THE VEHICLE THROUGHOUT OUT THE WINTER MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,618.

Mileage: 15,618

AFTER PARKING OVERNIGHT, DRIVER SIDE DOOR WOULD NOT OPEN USING EXTERIOR DOOR HANDLE. OPENING DOOR FROM INSIDE RELEASED LATCH, OPENING DOOR, BUT FRAYED A CABLE. FRAYED CABLE RESULTED IN DOOR LATCH STUCK OPEN, UNABLE TO LATCH DOOR CLOSED. VEHICLE WAS UNSAFE TO DRIVE, DOOR WOULD NOT CLOSE AND LATCH PROPERLY. THE PROBLEM IS WATER AND MOISTURE ENTERING THE LATCH AND FREEZING. I DISASSEMBLED THE INNER DOOR PANEL TO CLOSE LATCH AND DRIVE TO DEALER FOR REPAIR. VW HAS AN UPDATED PART TO SOLVE THE PROBLEM. A FAILED LATCH COULD CAUSE THE DOOR TO OPEN WHILE OPERATING A VEHICLE.

Mileage: 43,500

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO NOTICED THAT THE STEERING WHEEL AND THE HORN FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.

Mileage: 83,000

EXTERIOR LIGHTENING: NO LOW BEAM TO FRONT PASSENGER SIDE HEADLIGHT. BULB IS LOOSE AND HAS LOST ELECTRICAL CONTACT. I HAD THIS ISSUE CHECKED AT AN VW DEALERSHIP IN MILWAUKEE,WI MONTHS AGO AND WAS INFORMED THAT THIS WAS THE PROBLEM. (THIS ISSUE IS UNDER RECALL). UNFORTUNATELY, I WAS TOLD THAT IT DOES NOT APPLY FOR MY SERIES VEHICLE. WHAT IS THE PROCESS TO GET MY VEHICLE COVERED FOR REPLACEMENT?

BATTERY CABLES ARE REVERSED SO THE RED POSITIVE AND BLACK NEGATIVE CABLES ARE NOT ACCURATE. BATTERY HOOKED UP WRONG AND SPARKED, SMOKED, HORN BLASTS. NOW NO AC DOESNT WORK AND BATTERY LIGHT STAYS LIGHT. HAPPENED WHEN BATTERY WAS CHANGED

Mileage: 35,000

MY AIRBAG LIGHT ON MY CAR CAME ON AND NONE OF THE CONTROLS ON MY STEERING WHEEL WORK INCLUDING THE HORN. I LOOKED ON THE VW WEBSITE AND SAW THAT THERE WAS A RECALL. I CALLED THE DEALERSHIP AND THEY SAID THERE WAS NO REPAIR. THIS IS CONCERNING BECAUSE I DRIVE A LOT OF INTERSTATE MILES EACH WEEK. SATURDAY I RECEIVED A LETTER FROM VOLKSWAGEN ABOUT THE AIRBAG RECALL AND IT SAYS TO CONTACT THE DEALERSHIP IMMEDIATELY FOR REPAIR DUE TO SAFETY ISSUE BUT WHEN I CALLED THE DEALERSHIP, THEY HAD NO PART TO REPAIR IT. I AM DRIVING WITHOUT A WORKING AIRBAG AND AM VERY CONCERNED!

VEHICLE HAD A CHECK ENGINE LIGHT. TOOK TO DEALER AND THEY QUOTED REPLACING THE ADBLUE DIESEL EXHAUST FLUID RESEVOIR. THIS IS PART OF THE EMISSION CONTROLS SYSTEM.

Mileage: 70,481

I WAS MAKING A TURN INTO MY DRIVE WAY, WHEN I HEARD A CRACKING NOISE. AT THAT POINT MY HEADS UP DISPLAY SHOWED 'AIRBAG ERROR' AND MY AIRBAG LED LIT UP ON THE INSTRUMENT PANEL. THE HORN AND OTHER CONTROLS ON MY STEERING WHEEL ARE NO LONGER FUNCTIONING. WE TOOK MY CAR TO THE DEALER AND THEY WERE ABLE TO VERIFY THAT IT IS IN FACT THE CLOCK SPRING, BUT ARE NOT SURE IF IT WILL BE COVERED AS PART OF A RECALL YET.

Mileage: 49,400

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE REVERSING THE VEHICLE, THE CONTACT TURNED THE STEERING WHEEL AND HEARD A LOUD POPPING NOISE. THE AIR BAG ERROR WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE HORN ALSO DID NOT WORK. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

Mileage: 49,000

COMPANY IS CLAIMING THAT AN OUTSIDE INFLUENCE OF A SPILL ON PASSENGER SEAT HAS CAUSED THE AIR BAG FAULT THAT DISABLES THE AIRBAG. *TR

Mileage: 10,000

OUR 2013 VW PASSAT'S ELECTRICAL SYSTEM SUDDENTLY WENT DEAD WHILE DRIVING AT 35 MPH ON A BUSY ROAD. WE PULLED THE CAR TO THE SIDE OF THE ROAD AND FIVE MINUTES LATER, THE CAR STARTED UP AGAIN. AFTER DRIVING FOR ABOUT TWO MILES, THE VEHICLE'S ELECTRICAL SYSTEM SHUT OFF AND AGAIN WE PULLED IT TO THE SIDE OF THE ROAD WHERE WE CALLED FOR ROADSIDE ASSISTANCE. THE CAR CURRENTLY IS AT A LOCAL DEALERSHIP'S SERVICE CENTER BEING REPAIRED. APPARENTLY, OTHER VW OWNERS HAVE EXPERIENCED SIMILAR PROBLEMS WITH THEIR VEHICLES. NHTSA, PLEASE INVESTIGATE. THANK YOU. *JS

Mileage: 20,500

STARTED HEARING A WHISTLING TYPE OF SOUND AND NOTICING THAT THE VEHICLE WAS NOT ACCELERATING WHEN I PUSHED ON THE PEDAL. AS I TRIED TO PULL OFF THE ROAD THE VEHICLE STALLED AND I COULD NOT GET IT STARTED TO GET OUT OF THE ROAD. VERY SCARY. IT FINALLY STARTED LONG ENOUGH TO GET TO THE SIDE OF THE ROAD AND IT STALLED OUT AGAIN. THERE WAS SMOKE COMING OUT OF THE EXHAUST PIPE. THE VEHICLE WOULD NOT START AGAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE I PURCHASED IT AND HAVE IT SERVICED. THE SERVICE DEPARTMENT CALLED TO TELL ME IT WAS THE TURBO AND THAT THE VEHICLE NEEDED A NEW ENGINE. I WILL BE GOING TO THE DEALERSHIP ON MONDAY TO PICK UP THE VEHICLE BUT WILL HAVE A LIST OF QUESTIONS ON WHAT EXACTLY HAS BEEN REPLACED AND WHAT TYPE OF WARRANTY THIS NEW ENGINE HAS. *TR

Mileage: 35,457

BACKUP CAMERA IS SLOW TO START. MAY TAKE FROM 5 TO 20 SECONDS TO BECOME OPERATIONAL AFTER START UP. THIS IS HAZARD WITH RESPECT TO RELIANCE ON BACKUP CAMERAS BY DRIVERS TO SEE OBSTRUCTIONS BEHIND THE CAR. FAILURE OF CAMERA TO START UP QUICKLY RESULTS IN REDUCED SAFETY BECAUSE DRIVERS WILL BACK UP WITHOUT CAMERA OPERATIONAL. I CAN START MY CAR AND BACK OUT OF DRIVEWAY AND REACH THE CORNER OF MY BLOCK BEFORE THE CAMERA STARTS UP AND SHOWS ME THE ROAD DISAPPEARING BEHIND ME. A CAMERA DOES NOT REPLACE DRIVER OBLIGATIONS TO MAKE SURE THAT OBSTRUCTIONS ARE NOT BEHIND THEIR CAR, BUT THE CAMERA IS ALSO THERE TO BE A SAFETY FEATURE AND IT IS NOT RELIABLE AS A SAFETY FEATURE DO TO ITS EXTREMELY SLOW START UP. INDIVIDUALS DO NOT LIKE TO WAIT 30 SECONDS AT A STOP LIGHT MUCH LESS 20 JUST TO BACK OUT OF THEIR DRIVEWAY. THIS IS A DESIGN OR MANUFACTURING ISSUE THAT SHOULD BE CORRECTED TO ENSURE THAT THE BACKUP CAMERA IS A RELIABLE SAFETY FEATURE AS IT WAS INTENDED. *TR

Mileage: 200

STEERING: VEHICLE PULLS TO AN EXCESSIVE AMOUNT POTENTIALLY LEADING TO INJURY OR DEATH. IT DOES NOT TRACK STRAIGHT AT ALL, NO MATTER IF IT'S ON THE LEFT LANE OF THE ROAD, CENTER CROWN OF THE ROAD OR IN THE RIGHT LANE (NO CURVES. I TOOK THE VEHICLE IN TO THE DEALERSHIP OVER 4 TIMES THINKING IT MAY BE AN ALIGNMENT PROBLEM. I WAS TOLD THE SECOND TIME THAT IT PULLS HARD TO THE RIGHT AS A "SAFETY MEASURE", TO LEAD THE CAR TO THE RIGHT SHOULDER TO GET OFF THE ROAD ON TO THE SHOULDER. ASKED THE SERVICE ADVISOR TO SHOW ME WHERE VW HAD DISCLOSED THIS AS A "SAFETY" MEASURE. THERE WAS NO SUCH DOCUMENTATION. I TOOK IT IN TO ANOTHER VW DEALERSHIP IN MY SAME CITY. THEY DID WHAT THEY SAID WAS THE 'BEST THEY COULD DO WITHOUT EXCEEDING VW'S SPECIFICATIONS. THIS IS A DANGEROUS DEFECT AND THE SECOND DEALERSHIP ADMITTED TO ME THAT VW WAS HAVING SOME PROBLEMS WITH THIS ISSUE. LIGHTS/ELECTRICAL: THE LOW BEAM LIGHT WENT OUT ON THE DRIVERS SIDE OF THE VEHICLE. I TOOK IT TO ONE OF THE DEALERSHIPS IN MY CITY. I THOUGHT IT WENT OUT TOO SOON BUT SUSPECT IT WAS AN ISSUE. IT TURNED OUT TO BE MORE THEN A SIMPLE BURNT OUT BULB. THE WHOLE LIGHT ASSEMBLY HAD TO BE REPLACED BECAUSE OF WHAT THE SERVICE ADVISOR TOLD ME WAS INDEED A PROBLEM VW WAS HAVING WITH THE ELECTRICAL CONNECTION MAKING CONTINUOUS CONTACT (LIKE A PLUG & RECEPTACLE). HE STATED THAT THEY HAD CHANGED THE DESIGN IN THE 2014 MODELS BECAUSE OF THIS DEFECT IN THE 2013 MODELS. I REQUESTED THAT SINCE IT WAS A KNOWN ISSUE, I WOULD LIKE THEM TO RETROFIT OR CHANGE OUT THE PASSENGER SIDE LIGHT. HE STATED TO ME HE WAS NOT AUTHORIZED TO CHANGE THE DEFECTIVE UNIT UNTIL IT ACTUALLY FAILS. THIS IS POTENTIALLY DANGEROUS AS IT CAN HAPPEN AT NIGHT WHEN LIGHTS ARE REALLY NEEDED, AND DURING THE DAY IF LIGHTS NEED TO BE ON FOR SAFETY WHERE IT IS REQUIRED ON SOME OF THE MORE DANGEROUS ROADS. GET IT IN WRITING WHAT IS WRONG-NO GLOSSING OVER. *TR

Mileage: 150

THE REAR VIEW CAMERA TAKES 10-15 SECONDS TO START UP NEGATING THE SAFETY IT IS SUPPOSED TO PROVIDE. VW USA NOTIFIED AND WERE NOT HELPFUL AND SAID THEY'VE NEVER HEARD OF THIS PROBLEM.

Mileage: 200