2014 VOLKSWAGEN PASSAT Electrical System Problems

The contact owns a 2014 Volkswagen Passat. The contact stated that while starting the vehicle, several unknown warning lights illuminated and remained illuminated. Additionally, while driving at various speeds, the vehicle lost motive power. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there were false DTC codes displayed while performing the diagnostic test. The vehicle was then taken the dealer and the contact was informed that a diagnostic test was needed to determine the cause of the failure, and the contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.

Mileage: 92,000

Driver side headlight showing as out, but not fixable by replacing bulb; wiring issue.

The component that failed is in the official dealer report. I am not an expert however definitely an issue with electrical, engine, steering and acceleration meter. The car shakes/jolts aggressively. Once the shaking of the vehicle begins it accelerates with the breaks being pressed in under a red light and also under parked mode. In the red light case the vehicle then turns off the steering wheel freezes and all power comes off. The shaking/jolting takes place as I am driving as well. Which I then have to pull to the right to ensure my safety and others. This is major safety concern as it accelerates /jolts forward which can cause harm to pedestrians crossing the street, having me enter crossing traffic causing a major accident to myself and others. I have the brakes pressed in having no control of the vehicle. The vehicle turning off as I am driving is a major safety concern as I can cause an issue specially going on higher speed like freeways. The steering wheel comes into a complete freeze once the vehicle turns off as I’m operating the vehicle which then does not allow me to control the movement of the vehicle if I want to pull to the right away from traffic to avoid collisions. Once the car looses electricity and the steering wheel freezes I have to force my car to the right or a safe space. I then have to take my car key off the ignition and then turn it back on in hopes that it does turn on. No warning lamps have turned on. My dashboard is cleared with no lights. The dealer in downtown Los Angeles was informed of this issue, inspected and the report did come back reporting manufacturing issues. My vehicle did have a steering wheel recall before which I assumed was resolved as I did previously visit their center to ensure I was safe driving and leaving the dealer I trusted that the issue was resolved by their expert and experienced personnel. I am not sure or it’s unknown if this might have anything to do with the current issue I have.

To Whom It May Concern. Good afternoon. I really need your help on this. This particular vehicle has a defective DEF emission system that renders the car inoperable when the DEF sensors start acting up. Between 2022-2023, I took this vehicle to the Volkswagen dealership on numerous times, over ten different times. This vehicle was still protected under a factory emissions DEF extended warranty. The engine mounted diesel injection pump was changed by me when the Volkswagen dealer refused to honor the defective diesel injection pump. The DEF emissions systems has had numerous issues including shutting off on the freeway due to defective DEF sensors. Between 2022-2023 I was forced to keep the vehicle on for up to 96 hours costing me considerable expenses in fuel, and abnormally high mechanical wear and tear on my vehicle because I was unable to turn the vehicle off due to a Volkswagen diesel no-restart emissions issue that can only be repaired at the Volkswagen dealership. VWOA has acted in extremely bad faith causing unnecessary hardship on their customers that erroneously purchased a Volkswagen Passat diesel with the DEF emission system. Volkswagen ripped me off by selling a defective vehicle, then refusing to honor their factory extended emissions warranty on the defective DEF systems. Please intervene. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The clock spring is out on the vehicle again

Hi , My 2014 Passat driven by a family member struck a parked truck. Luckily, nobody was hurt! The parked car was not occupied and the driver of the Passat was able to exit the vehicle unharmed. The speed was about 35 mph and the air bags deployed. This front collision resulted in a major fire that totally destroyed the car. The insurance company (Progressive) is currently in the possession of the car. And one other important thing to note is that, about 2 years ago, this car was also involved in a different accident when it reared a car. That collision did not result in the deployment of the air bags but caused lots of damage. The radiator and lots of the plastic in the front needed replacement at that time. I don't recall the exact amount for the damage, but we ended up paying the full 2k deductible to get the car back.

Please see attached uploaded file.

Check engine comes on 2014 VW Passat TDI 68,000 miles. Dealer code shows NOx sensor is bad. This car is covered through 2024 and 120000 miles by VW extended emissions warranty due to Diesel emissions fraud settlement with US Government. VW refusing to honor warranty and make repair.

A faulty clockspring in the steering wheel failed so the driver air bag and the horn do not work. The car can’t pass a safety inspection. This is a faulty part that the NHTSA issued a recall for some years back (I believe in 2015). The replacement part has been back order for upwards of 9 months for 1000s of VWs in the US. If the cars cannot pass a state safety inspection there should be a safety recall issued immediately.

The clocksping in the steering wheel is broken, but the part has been backordered for over a year. The broken clockspring makes the horn and buttons on the steering wheel unusable and the airbag will not deploy.

I belive the clock spring has malfunctioned on my car, the air bag light won't go off and the horn does not work. This has put my safety at risk because twice last week a car almost side swiped me and I have no horn. I called the dealer and they said my particular model isn't covered under the recall but It says volkswagen passat models 2010-2014. I have not taken my car to the dealership yet. The airbag light and horn stopped working at the same time about a month ago and I have replace the the fuse and relay switch and the air bag light is still on and the horn still doesn't work.

Clock spring is broken, and no one has replacement parts. They have been backordered with Volkswagen for MONTHS. Air bag, horn, and steering wheel radio control do not work. Won't pass safety inspection.

The clock spring within the steering wheel has failed and is no longer functional. The airbag sensor warning light has come on. The horn no longer works, and I cannot warn drivers crossing over into my lane who may not see me in their blind spot. And as far as I understand, the main steering wheel airbag no longer works either. The idea that my main airbag system will not deploy in an event of accident is worrisome. I went to a dealership and informed them that its most likely a clock spring issue as I googled the issue; it’s quite common in their cars. They confirmed it for me, after taking a $139 ‘inspection’ fee which was no more than a tech scanning my car and checking the three main indicative problems I already reported to them. I was at about 120,090 miles at the time. I was informed that their clock spring warranty only covers up to 120,000 miles but was assured they will most likely be able to cover it after talking with the Volkswagen representative. It wasn’t covered. I was then told it would be another $600 to use their services, and the part would take a few weeks to come in. I later called the parts department as I did not want to pay an exorbitant labor fee; the inspection fee was insult enough. I was informed the parts department is five months backordered. So now, I’m either forced to pay for their service to get the part within a few weeks or wait five months from the parts department all the while driving with no horn or wheel airbag. I'm now forced to use their services, which run at a premium compared to normal mechanics, if I wish to have basic safety features on my car. This seems exploitative of the consumer on a safety problem that has persisted for years, and one Volkswagen is responsible for causing with their faulty manufacturing.

I bought an extended warranty on this car and it does not cover ESC light coming on . Car is burning oil. I’m afraid to drive due to the ESC also car misfires hardly

MY 2014 VW PASSAT TURBO HAS AN ISSUE WITH NO HORN, NOTHING ON STEERING WHEEL WORKS AND AIR BAG LIGHT IS ON THE DASH. THE LOCAL VW DEALSHIP MOSES VW OF BARBROURSVILLE, WV TOLD ME THE AIR BAG WILL NOT DEPLOY AT THIS TIME BC THE CLOCK SPRING NEEDS REPLACED. VW REPS TOLD ME IT IS NOT A RECALL JUST AN EXTENTION OF WARRANTY TO 120,000 MILES. MY CAR HAS 131,000 OF COURSE. MY WIFE DRIVES THIS CAR AND WAS ALMOST IN A BAD WRECK BC SHE HAD NO HORN AND THE BAG WILL NOT DEPLOY WHICH IS VERY SCARY. HOW IS THIS NOT A RECALL? I HAVE AN APPT TO HAVE IT REPLACED AT MOSES BUT I WANT THIS CHANGED TO A RECALL. IT IS A COMPLETE SAFETY ISSUE. I HOLD A MASTERS DEGREE IN SAFETY MYSELF AND AM VERY CONCERNED NOT JUST FOR MYSELF BUT FOR OTHERS. I LOVE THE VEHICLE OTHER THAN THIS ISSUE. ENTER MESSAGE

Mileage: 131,000

I BOUGHT THIS VEHICLE ABOUT A YEAR AND A HALF AGO IN ARIZONA. IT HAS ONLY EVER BEEN SERVICED BY VOLKWAGEN DEALERSHIPS. SINCE HAVING THE CAR, I HAVE HAD TO HAVE ITS TURBO REPAIRED, NEW FUEL LINES PUT IN, SEVERAL ELECTRONIC PARTS, AND FINALLY ON MY WAY TO SCHOOL FROM BOSTON TO PITTSBURGH, MY ENGINE STARTS SMOKING. AFTER THIS INCIDENT IT WENT TO 'MINUTEMAN VOLKSWAGEN' JUST OUTSIDE OF BOSTON, WHERE THE ISSUE WAS STILL NOT ABLE TO BE RESOLVED. I THEN HAD TO HAVE THE CAR SHIPPED OUT OF POCKET TO A VOLKWAGEN DEALERSHIP IN PITTSBURGH WHERE A NEW ELECTRONICS UNIT WAS PUT IN. I WAS ASSURED AFTER THIS ELECTRONIC UNIT WAS INSTALLED, MY CAR WOULD BE BACK TO NORMAL, AS THIS WAS NOT AN ENGINE ISSUE COVERED UNDER WARRANTY. TODAY I RECEIVE A CALL INFORMING ME THAT THE ELECTRONICS UNIT WAS INSTALLED AND IT TURNS OUT THAT IT IS, IN FACT, AN ENGINE ISSUE. I WAS IN SERIOUS DANGER AT THE TIME MY ENGINE STARTED SMOKING. MY FAMILY HAS FUNDS AND ARE MORE THAN WILLING TO TAKE WHATEVER STEPS NECESSARY TO RESOLVE THIS ISSUE. MY MOTHER DIED IN A CAR ACCIDENT IN 2018 IN A CAR ADVERTISING EXCEPTIONAL SAFETY (JUST LIKE THIS ONE). IT HAS PROVIDED ME WITH THE OPPOSITE. I FEEL CONSTANTLY UNSAFE IN THE VEHICLE, AND THE SMOKING ENGINE WAS THE TIPPING POINT FOR ME AND MY FAMILY. THIS ISSUE WILL BE ADDRESSED.

Mileage: 70,000

CAR STEERING WHEEL BEGAN TO CLICK. AIR BAG LIGHT IS ON, HORN DOES NOT WORK AND LOST CONTROL OFF ALL SWITCHES ON THE STEERING WHEEL.

Mileage: 55,000

WHILE DRIVING STEERING WHEEL BEGAN TO CLICK. NEXT TIME DRIVING THE CAR, I HAD A ERROR AIRBAG READING AND LOST ALL CONTROL OF THE BUTTONS ON THE STEERING WHEEL AND HORN DOESN'T WORK.

STEERING CLOCK SPRING WAS REPORTEDLY FIXED AS PART OF THE RECALL BUT HAS FAILED AGAIN. AIRBAG LIGHT IS ON. HORN DOES NOT WORK. STEERING WHEEL CONTROLS DO NOT WORK. CRUISE CONTROL IS NOT WORKING. VW WILL NOT REPAIR THE RECALL WORK DONE WITHOUT CHARGE. SEATBELT TENSIONER IS ALSO NOW REPORTEDLY AFFECTED.

WHILE TURNING THE STEERING WHEEL, I STARTED HEARING A CLICKING NOISE. SHORTLY AFTER THE HORN OR CONTROLS ARE NOT WORKING AND AIRBAG LIGHT IS ON.

BACK UP CAMERA, RADIO DO NOT WORK ON A REGULAR BASIS. HAPPENED A COUPLE OF TIMES IN THE FIRST YEAR BUT THOUGHT IT WAS JUST A WEIRD BLIP. BLUE TOOTH DISABLES MY ABILITY TO MAKE OR RECEIVE A CALL WHILE IN THE CAR. RADIO CUTS OFF OR NEVER COMES ON WHILE DRIVING OR STATIONARY. TELEPHONE VOICE COMMAND IS STUCK IN FOREIGN LANGUAGE AND EVEN DEALER COULDN'T GET IT TO CHANGE BACK TO ENGLISH COMMANDS. DRIVERS DOOR LOCK STICKS AND WON'T OPEN FROM OUTSIDE AND SOMETIMES INSIDE. NEED TO GET OUT ON PASSENGER SIDE. SOMETIMES GETTING IN I HAVE TO GO TO PASSENGER SIDE AND CAN OPEN FROM INSIDE. DAYS CAN PASS AND THINGS WORK OK AND THEN OUT OF NO WHERE, THEY DON'T WORK?? MAYBE ELECTRICAL OR SOFTWARE ISSUE??

Mileage: 15,000

WHILE TURNING THE STEERING WHEEL, THERE WAS A CLICKING NOISE FOLLOWED BY AN AIRBAG ERROR ON THE DASH. THE STEERING WHEEL CONTROLS AND HORN NO LONGER WORK.

Mileage: 126,185

IT WAS TELLING ME IN THE MESSAGE CENTER THAT MY REAR LEFT BLINKER WAS OUT I REPLACED IT THEN MY BLINGER BRAKE LIGHT WAS OUT AND TAIL LIGHT ON THE OUTTER LEFT WUATER I REPLACED THE WHOLE ASSEMBLY AND STILL NOTHING BUT I'M NOT RECEIVING ANYTHING IN THE MESSAGE CENTER

I HAD TURNED MY CAR ON AND NOTICED MY AIRBAG LIGHT HAD COME ON AND ALL MY CONTROLS AND HORN HAD STOPPED WORKING. THIS IS A MAJOR SAFETY ISSUE. I TOOK IT INTO A REPAIR SHOP AND THEY SHOWED ME A RECALL THAT HAPPENED IN 2015. THE RECALL SAID THE AIRBAG CLOCK SPRING MAY FAIL AND THAT THIS COULD EFFECT ALL CONTROLS, INCLUDING THE HORN. (NHTSA CAMPAIGN NUMBER: 15V483000) THEY ASKED ME TO LOOK INTO THIS BEFORE FIXING. SO, I CALLED THE VOLKSWAGEN SERVICE CENTER TO CHECK, AND UNFORTUNATELY MY CAR WAS NOT COVERED UNDER THIS RECALL, EVEN THOUGH IT SAYS 2012-2014 VOLKSWAGEN PASSAT THE COST OF THIS HAPPENING TO MY CAR IS OVER $800.00. NOTHING I DID TO MAKE THIS HAPPEN, IT JUST HAPPENED. I AM BAFFLED THAT THIS WAS A RECALL IN THE PAST AND ONLY COVERED A CERTAIN AMOUNT OF VINS. CLEARLY, MY CAR AND OTHERS (BASED OFF OF THE OTHER COMPLAINTS I HAVE READ) ARE HAVING THIS SAME SAFETY ISSUE THAT VOLKSWAGEN IS LIABLE FOR BUT NOT TAKING IT INTO ACCOUNT. I AM VERY UPSET KNOWING THEY WILL NOT COVER THIS COST. WHAT IS THE POINT OF HAVING A RECALL IF THEY ONLY FIX A FRACTION OF THE CARS? VERY DISAPPOINTED. *TR

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT DURING COLD WEATHER, THE VEHICLE VIBRATED EXCESSIVELY WHEN STARTED. THE CONTACT STATED THAT AFTER WARMING UP THE VEHICLE AND DRIVING FOR APPROXIMATELY 30 MINUTES, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD THEN RESTART SEVERAL MINUTES LATER. BAY RIDGE VOLKSWAGEN (8910 4TH AVE, BROOKLYN, NY 11209, (718) 351-7000) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE CONTROL MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

Mileage: 48,000

DRAINS NEW BATTERY OVERNIGHT... HEAR ELECTRIC COMPONENT RUNNING WHEN OPENING DRIVER SIDE DOOR GAS SMELL IN ENCLOSE ENVIRONMENT (GARAGE) ALTHOUGH NO LEAK FOUND ON THE FLOOR. ONGOING PROBLEM, IT CAN GO A COUPLE OF WEEKS WITHOUT RECHARGING BATTERY, BUT SUDDENLY IS DEAD...

THE PROBLEM BELOW WAS FIRST EXPERIENCED WHEN THE CAR WAS STATIONARY ON A CITY STREET. THE DRIVER DOOR FAILS TO OPEN AFTER BEING EXPOSED TO COLD TEMPERATURES OF ABOUT 32F OR LESS. THE EXTERIOR HANDLE BEHAVES AS USUAL, BUT DOES NOT DISENGAGE THE LATCH LOCATED IN THE DOOR JAM. DURING THESE EPISODES, THE INTERIOR HANDLE HAS A UNNATURAL AMOUNT OF RESISTANCE, SO MUCH SO THAT THE OPERATOR WILL CEASE PULLING ON THE HANDLE IN FEAR OF DAMAGING THE COMPONENTS. SOMETIMES THE DOOR WILL REGAIN IT'S NORMAL OPERATION AFTER PRESSING THE LOCK AND UNLOCK BUTTON MULTIPLE TIMES ON THE INTERIOR DRIVERS SIDE PANEL. LOCKING AND UNLOCKING THE CAR FROM THE PASSENGER'S PANEL WILL NOT YIELD THE SAME RESULTS. WHEN IT'S EXECUTED FROM THE PASSENGER PANEL, THE DRIVERS DOOR LOCK DOES NOT AUDIBLY ENGAGE AND DISENGAGE. PLEASE NOTE, EVEN AFTER MANAGING TO OPEN THE DOOR AT THE BEGINNING OF A TRIP, DOES NOT MEAN IT WILL OPEN WHEN YOU ARRIVE AT YOUR DESTINATION. I'VE EXPERIENCE THIS MULTIPLE TIMES WHEN DEPARTING MY PLACE OF RESIDENCE (DID NOT LEAVE UNTIL THE DOOR WAS 'FIXED') AND THEN ARRIVING AT WORK. THIS ISSUE IS WELL KNOWN IN THE MORE RECENT MODELS OF VOLKSWAGEN PASSATS AS SEARCH ENGINES YIELD A MULTITUDE OF RESULTS. IT WAS FIRST NOTICED IN THE EARLY MONTHS OF 2019, DID NOT PERSIST OVER THE SUMMER, AND BEGAN AGAIN IN NOVEMBER OF 2019.

Mileage: 45,100

THE PROBLEM I'M HAVING WITH MY 2014 PASSAT IS THAT ONE DAY OUT THE BLUE MY AIRBAG LIGHT CAME ON. I PARKED AND TURN OF THE CAR THINKING THAT WOULD SOLVE THE PROBLEM. WHEN I STARTED MY CAR BACK UP, THE AIRBAG IS STILL ON AND NOW THE HORN AND ALSO THE BUTTONS ON THE STEERING WHEEL ISN'T WORKING ANYMORE. I HAVE NOT HIT ANYTHING OR HAD ANY ACCIDENTS PERIOD. I SEE MANY COMPLAINTS FROM VW OWNERS ABOUT THE SAME ISSUE....BUT I DON'T SEE ANY RECALLS ABOUT THIS PROBLEM. THIS IS A BIG ISSUE FOR ME BECAUSE I LIVE IN ILLINOIS AND MY CAR HORN DOESN'T WORK.

Mileage: 58,000

AIRBAG SIGN CAME ON AND THE HORN STOPPED WORKING, CAR WAS FOUND TO HAVE A FAULTY CLOCK SPRING, AFTER REPLACEMENT OF CLOCK SPRING, THERE WAS A SHORT AND THE CLOCK SPRING HAD TO BE REPLACED YET AGAIN. AIR BAG SIGN CAME ON AGAIN AND THERE WAS ANOTHER SHORT IN A WIRE, CLOCK SPRING HAD TO BE REPLACED THREE TIMES. FAULTY WIRES AND CLOCK SPRING.

Mileage: 69,580

WHILE THE CAR WAS STATIONARY, WHEN I STARTED IT AFTER WORK, I BACKED OUT OF MY PARKING PLACE AND MY AIRBAG ERROR LIGHT CAME ON. THERE WERE NO NOISES. I PUT THE VEHICLE IN PARK AND TURNED IT OFF. I THEN TURNED IT BACK ON AND NOTICED THE STEERING WHEEL CONTROLS AND HORN WERE ALSO NOT WORKING. I CALLED MY HUSBAND, WHO USED GOOGLE TO DETERMINE MY CLOCK SPOOL HAS FAILED AND MY VIN ISN'T PART OF A SAFETY RECALL BUT THE GOVERNMENT HAS DOCUMENTED IT IS A SAFETY ISSUE WITH THIS CAR. PLEASE EXPAND YOUR RECALL TO INCLUDE PROTECTING EVERYONE WITH THIS ISSUE, I DON'T BELIEVE CONSUMERS SHOULD BE RESPONSIBLE FOR THESE REPAIRS AS THEY ARE NOT MAINTENANCE RELATED, BUT RATHER, FAILURE OF MANUFACTURER EQUIPMENT.

Mileage: 61,000

IN AUGUST OF 2017, MY AIRBAG LIGHT CAME ON AND MY HORN STOPPED WORKING. THERE WAS ALSO A CLICKING SOUND WHEN TURNING THE STEERING WHEEL. I TOOK THE VEHICLE TO VOLKSWAGEN AND WAS INFORMED THAT THE CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. AFTER CONDUCTING SOME RESEARCH, I FOUND THAT OTHER 2014 PASSATS HAD BEEN RECALLED FOR THE SAME EXACT ISSUE. MY VIN WAS NOT COVERED UNDER THE RECALL, AND SO I HAD TO PAY OUT OF POCKET FOR A NEW CLOCK SPRING. I BELIEVE THAT THE VOLKSWAGEN RECALL WAS NOT BROAD ENOUGH TO COVER ALL VEHICLES AFFECTED. I REPORTED THIS TO THE NHTSA AT THE TIME OF THE INCIDENT. HOWEVER, ABOUT 6 MONTHS LATER, MY VEHICLE BEGAN HAVING THE SAME ISSUES. I WAS INFORMED THAT THE SECOND CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. BECAUSE THE PART WAS NEW, VOLKSWAGEN COVERED THE REPAIRS. I DID NOT REPORT THIS SECOND OCCURRENCE OF CLOCK SPRING FAILURE AT THE TIME. I AM REPORTING THE RE-OCCURRENCE OF THE CLOCK SPRING FAILURE NOW, AS I STILL HOPE THE INITIAL RECALL WILL BE EXPANDED AND THAT I WILL GET REFUNDED FROM REPLACING IT THE FIRST TIME. I HOPE THIS ADDITIONAL INFORMATION CAN HELP WITH ANY ONGOING INVESTIGATIONS. I AM PROVIDING DOCUMENTATION OF BOTH INSTANCES OF CLOCK SPRING FAILURE IN MY 2014 PASSAT.

Mileage: 56,519

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO ENGAGE, AN ERROR MESSAGE FOR THE DRIVER ASSIST SYSTEM WAS DISPLAYED, AND THE TIRE PRESSURE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED VOLKSWAGEN OF GAINESVILLE (3737 N MAIN ST, GAINESVILLE, FL 32609,(352) 578-2554) AND WAS INFORMED THAT AN UNKNOWN SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURES BEGAN AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS NOT AVAILABLE.

Mileage: 86,000

AIRBAG LIGHT STAYS ILLUMINATED. NONE OF THE STEERING WHEEL ELECTRICSL WORKS, INCLUDING THE HORN.

Mileage: 92,000

BACKING OUT OF DRIVEWAY, SLIGHT CLICKING IN THE STEERING COLUMN WHEN TURNING THE STEERING WHEEL TO THE RIGHT. BEEP FROM DASH- AIRBAG FAILURE/WARNING. NOW STEERING WHEEL BUTTONS AND HORN ARE NOT OPERATIONAL.

Mileage: 40,073

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WITHIN MONTHS OF OWNING THE VEHICLE, IT FAILED TO START AND STALLED. THE CONTACT DISCOVERED THAT THE PREVIOUS OWNER EXPERIENCED THE SAME FAILURE AND HAD THE ALTERNATOR ASSEMBLY REPLACED. THE DEALER (CAPITAL VOLKSWAGEN, 3963 W TENNESSEE ST, TALLAHASSEE, FL 32304, (850) 692-5609) REPLACED THE WIRING AND THE ALTERNATOR WAS REPLACED TWICE; HOWEVER, THE FAILURE RECURRED EACH TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.

Mileage: 45,000

I OWN A 2014 VW PASSAT. ALL OF THE FUNCTIONS ON MY THE STEERING WHEEL WHEN DEAD AND THE AIRBAG LIGHT CAME ON. THE VEHICLE WAS STATIONARY WHEN THE ISSUE WAS FIRST DISCOVERED. I HAD JUST STARTED THE CAR. AFTER BRINGING THE CAR TO A DEALERSHIP TO HAVE IT DIAGNOSED, IT WAS DIAGNOSED AS A FAULTY CLOCK SPRING. THE REPLACEMENT COST IS $637 AND THE CLOSEST DEALER IS 45 MILES AWAY. THIS IS A SAFETY HAZARD AS THE AIR BAG, HORN AND OTHER STEERING WHEEL FEATURES DO NOT WORK. AFTER RESEARCHING I'VE COME TO REALIZE THERE ARE THOUSANDS OF VEHICLES EFFECTED BY THIS AND NO RECALL.

Mileage: 37,000

ALL OF THE CONTROLS ON THE STEERING WHEEL HAVE STOPPED WORKING AND THE AIRBAG LIGHT IS ON. THIS IS WHEN THE VEHICLE IS STATIONARY AND MOVING. VEHICLE HAS VERY LOW MILEAGE.

Mileage: 37,000

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND IT WOULD OPERATE AS INTENDED. THE CONTACT STATED THAT THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN TO FOX VOLKSWAGEN OF ROCHESTER HILLS (773 S ROCHESTER RD, ROCHESTER HILLS, MI 48307, (248) 656-0400) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

TAKATA RECALL- HAD THE RECALL FIXED. CLOCK SPRING IS BROKEN AGAIN- AIRBAG LIGHT IS BACK ON AND STEERING WHEEL CONTROLS ARE NO LONGER WORKING. VW SAYS "TOUGH LUCK" IT'S NOT COVERED A SECOND TIME EVEN THOUGH THIS FIX DIDN'T EVEN LAST A YEAR. CAR IS CURRENTLY IN THE SHOP FOR A HOST OF OTHER ISSUES SURROUNDING THE EMISSIONS RECALL AND SENSORS THAT AREN'T WORKING YET AGAIN.

Mileage: 58,000

CLOCKSPRING WENT BAD, NO AIRBAGS OR HORN. I WAS DRIVING WHILE THIS HAPPENED.

Mileage: 110,000

FIRST OFF, THE BREAD STARTED GIVING ME TROUBLE A COUPLE WEEKS AFTER PURCHASING THE VEHICLE. WHEN I TOOK THE VEHICLE IN TO HAVE IT CHECKED OUT VW OF THE WOODLANDS EXCLAIMED THAT THERE WAS NO ISSUE AND THAT THE BRAKE PADS HAD A FEW ROCKS IN BETWEEN THEM. AS THE WEEKS PASSED THE ISSUE GRADUALLY GOT WORST AND I COULD FEEL THE BRAKES GRIND WHEN I PROCEEDED TO COME TO A STOP. NOW THE BRAKES ARE COMPLETELY JACKED UP AND I WILL HAVE TO PAY OUT OF POCKET TO HAVE THEM REPAIRED. MY SECOND PROBLEM IS THE ELECTRICAL ISSUE THAT I'VE ENCOUNTERED. THIS DATES BACK TO AT LEAST 3 WEEKS AFTER BUYING THE CAR. I REPORTED THE PROBLEM TO THEM AND HAVE EVEN TAKEN THE VEHICLE IN TO HAVE IT CHECKED OUT, BUT YET AGAIN I WAS GIVEN AN EXCUSE. "YOUR ALTERNATOR NEEDS TO BE CHANGED!" I WAS TOLD. I COULDN'T UNDERSTAND WHY THE ALTERNATOR WAS PREPARING TO GO OUT AFTER ONLY HAVING THE CAR FOR 5 MONTHS. BUT THAT WAS NOT THE FIXTURE OF MY PROBLEM. THE DASH BOARD LIKES COME ON AND GOES OFF REPEATEDLY IVER TIME AND I HAVE BEEN TAKING A PICTURE EACH TIME IT HAPPENS FOR MY DOCUMENTATION. IT'S VERY UNPROFESSIONAL WHAT GOES ON WITH THESE CAR DEALERSHIPS AND HOW THEY GET OVER ON PEOPLE. THIS 2014 VOLKSWAGEN PASSAT IS A BUST AND SHOULD BE RECALLED.

FRONT DRIVER AIRBAG FAULT LIGHT IN ON, VEHICLE HORN DOES NOT WORK, WHEN TURNING STEERING WHEEL THERE IS CLICKING SOUND. THIS IS SIMILAR TO RECALL NUMBER 1V483000 DATED 08/04/2015 BUT MY VEHICLE IS NOT ON RECALL LIST

Mileage: 49,149

I HAVE A 2014 VW PASSAT-CAR WENT IN FOR A RECALL FOR AIRBAGS. (VW IS SAYING THAT IT IS NOT TAKATA RECALL) AT THE TIME MY CAR WAS TAKEN IN, THERE WERE NO PROBLEMS WITH IT. HAD THE RECALL COMPLETED AND MAYBE WEEKS LATER MY CLOCK SPRING GOES OUT (TOOK A RIGHT TURN, HEARD A CLICK, AND THE "SEATBELT AIRBAG MALFUNCTION" LIGHT TURNED ON) ALL THE CONTROLS ON MY STEERING WHEEL GO OUT, INCLUDING THE HORN. I TAKE IT IT TO VW IN SCOTTSDALE SHORTLY AFTER THIS HAPPENED AND THEY TOLD ME THAT IT IS NOT RELATED, NOT COVERED, AND THAT MY CAR WAS NOT PART OF THE TAKATA RECALL ..(ON THEIR WEBSITE IT STATES 2012-2014 PASSAT INCLUDED IN THE REACALL) THE SERVICE MANAGER I SPOKE WITH SAID THAT HE HAS NEVER HEARD OF THE CLOCK SPRING GOING OUT ON ITS OWN. LITTLE FISHY HOW NOTHING IS WRONG WITH MY CAR, I GET THE RECALL DONE, AND WEEKS AFTER MY CLOCK SPRING GOES OUT (WHICH IS RELATED TO THE AIRBAG!) AND TOLD ME IT WOULD BE ABOUT $875 TO FIX! MY CAR HAS ONLY 58,000 MILES ON IT.

Mileage: 56,000

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. UPON STARTING THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. ON OTHER OCCASIONS, THE STEERING WHEEL CLICKED WHEN TURNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO SAVANNAH VOLKSWAGEN (50 EISENHOWER DR, SAVANNAH, GA 31406) WHERE THE DIAGNOSIS WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

TAKATA RECALLED AIRBAGS NEVER FIXED IN 3 YEARS I HAD MY LEASE SO THEY KNOWINGLY ALLOWED ME TO DRIVE ME AND MY KIDS FOR 3 YEARS IN AN UNSAFE CAR!!! THE TDI DEISEL WAS ALSO AN ISSUE AND HAD ELECTRICAL ISSUES AS WELL.

AIRBAG CLOCK SPRING BROKE WHILE I WAS DRIVING . WHY WASN'T MY VEHICLE COVERED UNDER RECALL FOR THE AIRBAG CLOCK SPRING RECALL NUMBER 15V483000? OBVIOUSLY MORE VEHICLES ARE AFFECTED. MY AIRBAG AND INSTRUMENT CONTROLS DO NOT WORK NOW DUE TO THIS SAFETY ISSUE.

2014 VOLKSWAGEN PASSAT WAS DIAGNOSED WITH FAILURE OF THE STEERING WHEEL CLOCK SPRING RESULTING IN LOSS OF FUNCTION FOR AIRBAG, HORN, AND STEERING WHEEL CONTROL BUTTONS. AIRBAG LIGHT WAS ILLUMINATED, AND HORN/BUTTONS DID NOT WORK. I TOOK THE VEHICLE IN FOR REPAIR RIGHT AWAY. MY VIN WAS NOT INCLUDED IN THE EXISTING RECALL (VW 69L2, NHTSA 15V-483) EVEN THOUGH MY ISSUE APPEARED TO BE EXACTLY THE SAME CONCERNS AND SYMPTOMS AS DESCRIBED IN THE EXISTING RECALL NOTICE. THE CURRENT RECALL INCLUDES 2014 VOLKSWAGEN PASSAT CARS MANUFACTURED IN THE US, BUT MY VEHICLE WAS EXCLUDED. I HAD THE VEHICLE REPAIRED AT A VOLKSWAGEN DEALERSHIP (MOMENTUM VOLKSWAGEN OF JERSEY VILLAGE, HOUSTON, TX) AT MY COST OF $544.01. DATE OF REPAIR WAS 05-JUL-2017, VEHICLE MILEAGE 80200.

Mileage: 80,200

TAKATA RECALL I RECEIVED A RECALL NOTICE IN THE MAIL MORE THAN A YEAR AGO BUT IN NUMEROUS CALLS TO VW SERVICE THEY SAID THEY DIDN'T HAVE THE PARTS TO FIX MY CAR & THAT IT ISN'T A SAFETY ISSUE IN CALIFORNIA. NOW VW SERVICE DEALERSHIP IN SALINAS SAID THERE IS NO RECALL ON MY CAR EVEN THOUGH WWW.SAFERGOV STILL SHOWS AN INCOMPLETE RECALL. NOW MY HORN STOPPED WORKING,THE AIRBAG LIGHT IS LIT ON THE DASHBOARD AND MY STEERING WHEEL IS MAKING NOISES WHEN I'M STEERING. THIS IS A DANGEROUS SITUATION. I CAN'T HONK AS WARNING AND I DON'T THINK THE AIRBAG WILL DEPLOY AND IF IT DOES IT CAN CAUSE INJURY OR DEATH.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, THE HORN FAILED TO WORK AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BOB PENKHUS VOLVO MAZDA VOLKSWAGEN; 1101 MOTOR CITY DR, COLORADO SPRINGS, CO 80905; (719) 473-4100) WHERE IT WAS DIAGNOSED THAT THE AIR BAG CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND THE CONTACT HAD TO PAY FOR THE REPAIR. THE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, THE HORN FAILED TO WORK AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BOB PENKHUS VOLVO MAZDA VOLKSWAGEN; 1101 MOTOR CITY DR, COLORADO SPRINGS, CO 80905; (719) 473-4100) WHERE IT WAS DIAGNOSED THAT THE AIR BAG CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-822-8987 AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL AND THE CONTACT HAD TO PAY FOR THE REPAIR. THE FAILURE MILEAGE WAS 70,000.

Mileage: 70,000

I DRIVE A MANUAL TRANSMISSION. I HAVE A 3 YEAR OLD CAR WITH 30, 000 MILES ON IT. THE TRANSMISSION JAMMED WHILE THE CAR WAS ON THE HIGHWAY. IT WAS DUE TO A CLUTCH THAT HAD BROKEN INTO PIECES AND NEEDED REPLACEMENT. AS A SEASONED DRIVER OF MANUAL CARS, HAVING DRIVEN ONES WITH >100, 000 MILES ON THEM I HAVE NEVER FACED SUCH A DANGEROUS AND UNEXPECTED DISINTEGRATION OF THE CLUTCH IN A CAR THAT HAS ONLY 30, 000 MILES ON IT. KEEPING IN MIND THE KIND OF TAMPERING AND MISHANDLING THAT IT WOULD NEED TO BREAK A CLUTCH I COMPLAINED TO VW ABOUT THIS AND THEY HAVE DONE NOTHING TO HELP. INSTEAD I AM LEFT WITH A HEFT BILL TO PAY FOR THE REPAIRS, AND, WILL PROBABLY NEED TO BUY A NEW CAR ANYWAY AS I WOULD NOT ENDANGER MY LIFE AND THAT OF MY CHILDREN DRIVING A CAR WITH SOME SERIOUS ENGINEERING AND/DESIGN ISSUES THAT VW WILL NOT TAKE RESPONSIBILITY FOR. THE CAR ALSO HAS ELECTRICAL ISSUES WHICH I INFORMED VW ABOUT; THE PARKED CAR WITH THE PARKING BREAKS ON WHILE TURNED OFF ROLLS OFF ON THE MOST GRADUAL SLOPES AND ONTO THE STREET.

Mileage: 30,416

I WAS TURNING MY STEERING WHEEL TO PARK AND HEARD A NOISE IN THE STEERING WHEEL THAT SOUNDED LIKE A WIRE STRETCHING. AIR BAG LIGHT CAME ON DASHBOARD. VEHICLE TAKEN TO VW DEALER. DEALER STATES 'AIRBAG CLOCK SPRING' BROKEN. A NHTSA RECALL EXISTS FOR 2014 VW PASSAT, YET MY VEHICLE IS NOT INCLUDED IN IT? NHTSA WEBSITE STATES RECALL CLOSED, YET MY 2014 PASSAT HAS A DEFECTIVE CLOCKSPRING. HOW CAN THIS BE? DEALER NOW WANTS $700 TO REPAIR AND MY LIFE IS IN DANGER. PLEASE REOPEN THIS RECALL OF THE 2014 VW CLOCKSPRING ISSUE SINCE IT IS NOT COMPLETE AND IS PUTTING LIVES AT RISK.

Mileage: 40,000

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE AUDIO SYSTEM FAILED. THE DEALER STATED THAT THE VEHICLE'S WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,528.

Mileage: 56,528

STOPPED AT INTERSECTION AT GREEN LIGHT IDLING WHEN I WENT TO PUT ON THE GAS THE CAR STALLED. RESTARTED THE CAR AND WOULD NOT WORK. STUCK IN MIDDLE OF THE ROAD WITH POTENTIAL OF CAUSING OTHER ACCIDENTS. VW SAID THE PROBLEM WAS DUE TO AN UPDATE AND AFTER AN UPDATE WAS DONE THAT I HAD TO PAY OUT OF POCKET FOR THE CAR WAS FIXED.

Mileage: 39,000

TODAY I RECEIVED AN "IMPORTANT SAFETY RECALL" FROM VOLKSWAGEN OF AMERICA INFORMING ME THAT MY VEHICLE IS THE SUBJECT OF SAFETY RECALL 23T3 - NHTSA: 16V171 RELATING TO IMPROPERLY ASSEMBLED WIRE SEALS WHICH CAN CAUSE THE MALFUNCTION INDICATOR LAMP (MIL) TO ILLUMINATE. SINCE THE MIL HAS RECENTLY ILLUMINATED IN MY VEHICLE I CONTACTED NAPLES VOLKSWAGEN IN NAPLES, FLORIDA TO HAVE MY VEHICLE INSPECTED/REPAIRED PER THE SAFETY RECALL. I WAS INFORMED BY THE SERVICE WRITER, CHARLES, THAT I WOULD BE CHARGED $128.00 TO DIAGNOSE THE PROBLEM. I THOUGHT THAT THE MANUFACTURER IS RESPONSIBLE FOR REPAIRING VEHICLES WHICH ARE SUBJECT TO A SAFETY RECALL.

Mileage: 60,000

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 16V171000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 35 MPH, THE HORN WAS PRESSED BUT FAILED TO OPERATE, IN ADDITION TO OTHER BUTTONS ON THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. UPDATED 10/13/16*LJ

Mileage: 55,000

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 16V171000 (ELECTRICAL SYSTEM). THE DEALER WAS CONTACTED AND THEY WERE UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE BEYOND A REASONABLE TIME FRAME. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE A SPECIFIC DATE OR TIME FRAME THAT THE DEALER WOULD RECEIVE THE PARTS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I JUST RECENTLY PURCHASED THIS 2014 VW PASSAT FROM NISSAN AND THEY DID NOT REVEAL ALL THE RECALLS ON THIS VEHICLE! I'M REALLY DISSATISFIED WITH THE NISSAN DEALERSHIP AS I FEEL THIS IS BEING DECEITFUL, NOT TO MENTION VERY UNSAFE FOR ME AND MY FAMILY. DISHONEST!!!!! TO SAY THE LEAST!

I HAVE HAD SEVERAL PROBLEMS WITH THE TSI SEL NAVIGATION AND RADIO SYSTEM IN MY CAR. IT SEEMS AS THOUGH YOU CANNOT TOUCH ANY BUTTONS UNTIL THIS SYSTEM IS FULLY UP AND RUNNING. IT IS EXTREMELY SLOW AT START UP. MOST OF THE TIME I CAN FINISH MY BACKING OUT OF THE DRIVEWAY EVEN BEFORE THE BACK UP CAMERA COMES ON. ON A FEW OCCASIONS I HAVE STARTED THE VEHICLE AND THE RADIO WILL SUDDENLY GO TO FULL VOLUME. I HAVE HAD THE NAVIGATION SYSTEM LOCK UP ON ME. ONCE WE WERE DRIVING IN TENNESSEE AND PULLED OFF TO GET SOME GAS, WELL THIS COMPLETELY CONFUSED THE SYSTEM AND IT DECIDED TO LOCK UP ONCE WE ENTERED BACK ON THE HIGHWAY. I HAD TO PULL OVER TO THE SIDE AND TURN THE CAR OFF FOR A WHILE AND THEN REPROGRAM MY DESTINATION. ANOTHER TIME ON MY WAY HOME FROM WORK THE SYSTEM LOCKED AND WOULD NOT LET ME GET TO ANY OTHER SCREEN. I HAVE HAD TIMES WHEN THE SYSTEM NEVER BOOTS COMPLETELY AND STAYS WITH THE MESSAGE OF "SYSTEM STARTING". OF COURSE THE DEALERSHIP CANNOT REPEAT THE ISSUES AND FLAT OUT TOLD ME THEY DON'T WORK ON THEM BECAUSE THEY ARE JUNK AND THEY KNOW THAT THEY ARE SLOW AND IN ADEQUATE. PERSONALLY IF VW KNOWS THEY ARE CRAP THEY SHOULD GIVE US THE UPGRADES THEY DID TO THE NEWER MODELS. I KNOW I AM NOT THE ONLY ONE WITH THIS ISSUE BECAUSE I HAVE TALKED WITH OTHERS WHO HAVE THE SAME PROBLEMS.

Mileage: 36,000

EXACTLY 28 DAYS AFTER FIRST BREAKDOWN HAD ANOTHER EXACTLY THE SAME. SEE YOUR PREVIOUS REPORT #10818720. DRIVING TO WORK ON HIGHWAY 2014 VW PASSAT ENGINE LIGHTS CAME ON. CAR CAN NOT GO OVER 30MPH & DECREASING SPEED. TOW TRUCK CALLED, MECHANIC & DEALERSHIP, RENTAL CAR, & PRIVATE INSURANCE ALL AGAIN. DEALERSHIP STATED CHEWED WIRES FROM SQUIRRELS & DOES NOT COVER UNDER WARRANTY. 1ST TIME $2,700. 2ND TIME $700. LEARNED OF SOY-BASED COATING ON WIRES. LOCAL FARMERS & GOVERNMENT GRASS CUTTER WORKERS HAVE CHEWED WIRES ON THEIR TRACTORS ALSO. PLEAE INVESTIGATE. PLEASE RECALL. PLEASE HELP.

Mileage: 14,900

BACKUP CAMERA/NAVIGATION/RADIO SYSTEM SYSTEM DOES NOT WORKING IN A CONSISTENT MANNER (CAMERA WORKS WHEN IT WANTS TO-BIG SAFETY CONCERN, SCREEN GOES BLANK, ETC.). RADIO/NAVIGATION CONTROLS ARE INOPERABLE AT RANDOM OCCASIONS WHILE VEHICLE IS IN MOTION OR EVEN AT A STOP POSITION. RADIO SCREEN GOES BLANK EVEN IF RADIO IS ON AND USER IS UNABLE TO CONTROL IT FOR UP TO A FEW MINUTES. ON 2 OCCASIONS, EVEN AFTER TURNING THE ENTIRE CAR ON AND OFF MULTIPLE TIMES THE RADIO WAS ON BUT ALL CONTROLS WERE INOPERABLE AND UNABLE TO TURN OFF. EVENTUALLY THE SYSTEM BECAME OPERABLE A FEW MINUTES LATER. SAFETY ISSUE HAS BEEN DISCUSSED WITH VW DEALER AND THEY STATED VW KNOWS ABOUT ALL THE OWNER INQUIRIES INTO THIS ISSUE BUT IT HAS YET TO MAKE A RECALL. MY CONCERN IS THAT BACKUP CAMERA DOES NOT WORK AS IT SHOULD AND THEREFORE THE SAFETY FEATURE THAT THE VEHICLE CAME WITH DOES NOT FUNCTION PROPERLY. THIS CAUSES THE DRIVER TO GO IN REVERSE WITH ONLY THE HELP OF MIRRORS. IF SAFETY EQUIPMENT DOES NOT WORK PROPERLY THEN IT SHOULD BE REPLACED. SECOND, WHEN THE SYSTEM CONTROLS MALFUNCTION THE VOLUME AND ON/OFF BUTTONS CANNOT BE USED AND THEREFORE DRIVER IS LEFT FOCUSING ON HOW TO FIX THIS ISSUE NOT ON KEEPING THEIR EYES ON THE ROAD. AS PER MY DISCUSSION BOTH WITH THE DEALERSHIP SERVICE DEPARTMENT AND THE CUSTOMER SERVICE AT CORPORATE OFFICE, THEY ADMITTED TO THE RECURRING ISSUE FOR MANY VW OWNERS BUT SAID IT HAD NOT BECOME A BIG ENOUGH ISSUE OR SAFETY CONCERN SO THERE WAS NOT RECALL. MY QUESTION IS IF SYSTEM (BACKUP CAMERA/RADIO/NAVIGATION) IS ALREADY A DOCUMENTED ISSUE FOR MANY OWNERS AND DOES NOT ALLOW A SAFETY FEATURE TO WORK PROPERLY (BACKUP CAMERA) OR CAN CAUSE A DISTRACTION FOR A VEHICLE OPERATOR THEN WHY IS NOT A RECALL. I PURCHASED A BRAND NEW VEHICLE WITH THE EXPECTATION THAT ALL EQUIPMENT WOULD WORK AS DESCRIBED.

Mileage: 19,000

2014 VOLKSWAGEN PASSAT DIESEL. OWNERSHIP 1/1/2 YRS. MILEAGE 14,000. DRIVING TO WORK COULD NOT GO OVER 30MPH. DASHBOARD LIGHT CAME ON SHOWING EMISSION CONTROL MONITOR & PRE GLOW. THOUGHT IT WAS DUE TO COLDER WEATHER. HAD TO BE TOWED & AT DEALERSHIP NOW FOR REPAIR. COMPLETE BREAKDOWN. VW MECHANIC STATING THERE IS MAJOR DAMAGE DUE TO A RODENT OR SQUIRELL PROBLEM. STATED THE WIRING IS CHEWED UP EVEN IN THE HEADLIGHTS. I AM THE ONLY CAR OWNER IN THE PARISH AND IN THE NEIGHBORHOOD WITH THIS PROBLEM?? HAVE WARRANTY BUT VW SAID THIS IS NOT COVERED UNDER WARRANTY. HAD TO GET RENTAL CAR. WAITING FOR STATE FARM INSURANCE ADJUSTER TO GO TO DEALERSHIP. HELP! PLEASE SEND A NHTSA REP TO INVESTIGATE AND LOOK AT VEHICLE.

Mileage: 14,000

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE ATTEMPTING TO MERGE INTO TRAFFIC AT 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,800.

Mileage: 5,800

WHEN DRIVING CAR LOSS OF POWER HAD TOWED TO VW DEALER TURBO FAILURE WITH JUST 9700 MILES. *TR

Mileage: 9,700

SINCE PURCHASED WE HAVE FOUND THE RNS-510 RADIO NAVIGATION ASYSTEM TO BE A DANGEROUS ITEM THAT VOLKSWAGEN HAS KNOWN ABOUT FOR A NUMBER OF YEARS. THEIR TECH TIPS NUMBER, TT 91-13-01 DATED 2/8/2013, UPDATED ON 5/9/2014 BASICALLY TELLS THE CAR OWNER TO JUST LIVE WITH IT. I THINK NOT SINCE IT IS DANGEROUS AND LIFE THREATENING. IN SPEAKING WITH VW TECHS AT A NUMBER OF DEALERSHIPS I HAVE BEEN TOLD THIS SYSTEM IS , "CRAP', "SUCKS", " IS UNDERPOWERED", "HAS BEEN A PROBLEM SINCE IT WAS INTRODUCED", "IS A PAIN IN THE [XXX]", "WILL NEVER WORK RIGHT BECAUSE IT IS UNDERPOWERED". MY WIFE IS AFRAID TO DRIVE IT BECAUSE OF CONCERNS WITH THE AFOREMENTIONED RADIO NAVIGATION SYSTEM. WHEN PUTTING THE VEHICLE IN REVERSE AND WAITING FROM 3-7 SECONDS THE REARVIEW CAMERA SHOWS A PICTURE.WHEN PLACED IN DRIVE THE REARVIEW CAMERA STAYS ON THE SCREEN FOR AROUND 8-9 SECONDS. MY WIFE HAS FOUND THIS DISTRACTING AND DANGEROUS IN MOVING FORWARD BUT HAVING A REAR VIEW STILL VISIBLE ON THE SCREEN TAKING THE DRIVERS ATTENTION FROM CONCENTRATING ON THE ROAD AHEAD. THE RADIO TOUCH SCREEN IS ALSO A PROBLEM THAT AT TIMES REQUIRES MULTIPLE TOUCHES TO GET A CHANNEL CHANGE, AGAIN A DISTRACTION TO THE DRIVE. NOW THE NAVIGATION SYSTEM IN THIS UNIT ALSO IS A PAIN. WHEN MY WIFE WOULD USE THE NAVIGATION SYSTEM THE MAP WOULD FREEZE UP ON THE ORIGINAL STREETS AND NOT PROGRESS AS SHE WENT FORWARD. I TRIED ALL OF THESE THINGS AND AGREE COMPLETELY. THIS UNIT IS GARBAGE THAT IS A BIG DISTRACTION THAT VW HAS KNOWN ABOUT SINCE THE RNS-510 WAS FIRST INTRODUCED. THE RNS-510 CAME IN MY PASSAT SEL PREMIUM WHICH IS SUPPOSED TO BE THE TOP END PASSAT. ONE WOULD THINK THAT SUCH A VEHICLE WOULD CONTAIN A UNIT THAT WOULD FUNCTION IN A SAFE MANNER. I THINK THIS IS THE TYPE OF DEFECTIVE PART THAT SHOULD REQUIRE A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 600

THE LAMP FOR SIDELIGHTS FRONT RIGHT WAS DEFECT. *TR

Mileage: 7,788

WAS ENTERING THE 241 TOLL ROAD AT PORTOLA RD. IN LAKE FOREST. HAVE JUST COME TO SPEED THE CAR COMPLETELY SHUT OFF. THE ENGINE AND ALL ELECTRONIC CAME TO AN INSTANT STOP. I WAS ABLE IN THIS CASE TO ROLL TO THE SHOULDER, HOWEVER, HAD THIS HAPPENED IN ANOTHER PLACE AT ANOTHER TIME I COULD HAVE BEEN KILLED. IT WAS BAD ENOUGH AT IT WAS. THIS SHOULD NEVER HAPPEN. *TR

Mileage: 7,725

WHILE APPROACHING A STOP SIGN AND SLOWING DOWN, THE VEHICLE COMPLETELY SHUT DOWN,COULD NOT STEER AS STEERING WHEEL LOCKED,LOST ALL POWER, COULD NOT APPLY BRAKES AS THEY DID NOT WORK, THEN THE SAME THING HAPPENED A 1/2 HOUR LATER COMING OUT OF A PARKING LOT, CALLED THE VW NATIONAL NUMBER, EXPLAINED WHAT HAPPENED AND HOW DANGEROUS THIS COULD HAVE BEEN IF IT HAPPENED AT FASTER SPEEDS, THEY DID NOT SEEM OVERLY CONCERNED, TOLD ME TO TOW IT TO THE NEAREST VW DEALER FOR SERVICE, THIS VEHICLE IS UNSAFE TO DRIVE, I DON'T FEEL SAFE IN TAKING IT BACK FROM THE DEALER, WHAT DO I DO? *TR

Mileage: 7,855

I WAS DRIVING ABOUT 40MPH WHEN A CAR TRIED TO MERGE INTO MY LANE. I TRIED TO BLOW THE HORN AND THE HORN FAILED TO WORK. THIS HAS HAPPENED SEVERAL TIMES BUT NOT AT A POINT WHERE I HAVE BEEN THIS CLOSE TO BEING CRASHED INTO. WHEN THIS HAPPENS, THE CHANGE TRACK AND VOLUME BUTTONS DO NOT WORK, AS WELL AS THE HANDS FREE CALLING BUTTON. IT'S LIKE THE WHOLE STEERING WHEEL GOES DEAD. *TR

Mileage: 6,565

WHENEVER OUTSIDE TEMPERATURE REACHES BELOW 20 DEGREES F THE DRIVER SIDE LOCK FREEZES MAKING IT IMPOSSIBLE TO OPEN THIS DOOR. THIS IS A SAFETY HAZARD, AS THE ONLY MEANS OF ENTRY AND EGRESS IS THROUGH THE PASSENGER SIDE DOOR. IN THE EVENT OF A CRASH, SUBMERGING IN WATER, FIRE, OR OTHER TYPE INCIDENT, THERE IS SIGNIFICANT RISK, SHOULD THE DRIVER NEED TO EXIT THE VEHICLE. I HAVE CALLED VOLKSWAGEN CUSTOMER CARE ON THREE SEPARATE OCCASIONS (CASE NUMBERS ARE DOCUMENTED, CALLS RECORDED), ONLY TO BE REASSURED THAT THEY HAVE NOT HAD ANY OTHER CALLS REGARDING THIS. THE SOLUTION (HELP) THAT THEY OFFER IS TO HAVE ME BRING THE VEHICLE TO MY DEALERSHIP WHEN THE LOCK IS FROZE, SO THE DEALER CAN SEE THE LOCK WHEN IT IS IN THIS CONDITION. IN ESSENCE, THEY ARE ASKING ME TO DRIVE A VEHICLE THEY MANUFACTURED WITH A SIGNIFICANT SAFETY CONCERN TO MY DEALERSHIP WHEN IT IS THE MOST UNSAFE TO DRIVE. SHOULD I OR ANYONE ELSE HAVE A NEED TO EXIT THE VEHICLE WHEN THE DRIVER SIDE LOCK IS FROZEN, THERE IS NO WAY TO DO THIS. THIS POSES AN IMMINENT HEALTH THREAT, AND COULD RESULT IN LOSS OF LIFE OR LIMB. AS I STARTED INVESTIGATING THIS ISSUE, I HAVE FOUND COUNTLESS WEBSITES AND FORUMS THAT ADDRESS THIS SAME CONCERN WITH DRIVER SIDE DOOR LOCK FREEZING ON VOLKSWAGEN PRODUCTS, TO THE EXTENT THAT IT REALLY MAKES ME WONDER WHY OUR GOVERNMENT IS NOT ENTRENCHED IN THIS ISSUE. I WOULD APPRECIATE A RESPONSE TO THIS CONCERN THAT I RAISE. IF YOU HAVE NOT HEARD ABOUT THIS ISSUE PRIOR TO MY WRITING, PLEASE CONSIDER THIS AS OFFICIAL NOTIFICATION THAT I HAVE A SIGNIFICANT SAFETY CONCERN THAT WARRANTS GOVERNMENT INVESTIGATION. FURTHERMORE, THIS ISSUE PRESENTS A CLEAR AND PRESENT DANGER, AND IMMANENT RISK TO CONSUMER HEALTH AND SAFETY, AND NOW YOU HAVE NOTIFICATION. I APPRECIATE YOUR TIME, AND LOOK FORWARD TO YOUR RESPONSE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 12,000

PURCHASED 2014 FULLY LOADED PASSAT ON 10/26/13, SAFETY ISSUE WITH CAR DUE TO MY 1.5 HR DAILY COMMUTE. EXTREMELY POOR QUALITY WHEN USING BLUETOOTH THROUGH CARE STEREO, NOT RECOGNIZING NAMES ON IPHONE 4S CAUSING DRIVER TO REMOVE EYES FROM ROAD TO LOOK UP NUMBER WHICH IS A MAJOR DISTRACTION ESPECIALLY DURING NIGHT DRIVING. *TR

Mileage: 250