2009 VOLKSWAGEN ROUTAN Service Brakes Problems

THANK GOD I WAS NOT GOING FAST. VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING. WAS ABLE TO PUT IN PARK AND WAS ABLE TO START IT BACK UP. APPARENTLY, THE ROUTAN IS MANUFACTURED BY CRYSLER AND THIS ISSUE ALSO HAPPENS WITH THE 09 TOWN AND COUNTRIES AS WELL.

Mileage: 134,000

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE ESC WARNING LIGHT SUDDENLY DISPLAYED, AND THE BRAKING SYSTEM ERRONEOUSLY ACTIVATED CAUSING THE VEHICLE TO ABRUPTLY STOP. THE CONTACT STATED THAT AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE VEHICLE OPERATED NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Mileage: 140,000

FIVE TIMES IN THE PAST 6 MONTHS THE POWER IN THE VAN BASICALLY TURNS OFF. THE STEERING BECOMES NEXT TO IMPOSSIBLE AND THE BRAKES BECOME EXTREMELY TIGHT TO THE POINT YOU CAN'T EVEN USE THEM. IT IS TERRIFYING TO HAVE ZERO CONTROL OVER YOUR CAR CONSIDERING I HAVE 4 CHILDREN. IT HAS HAPPENED WHILE I WAS GOING ONLY 30MPH AND ALSO WHEN I WAS GOING 45 MPH. IT HAPPENS WHEN I'M GOING STRAIGHT AND HAS ALSO HAPPENED WHILE TURNING. SINCE THE LATEST ISSUE I REFUSE TO DRIVE ANYWHERE THAT I CAN'T TAKE BACK ROADS TO.

Mileage: 119,000

VEHICLE WILL INTERMITTENTLY NOT START EVEN AFTER MULTIPLE TRY'S. VEHICLE SHUTS OFF DURING DRIVING EVENTS CITY AND HIGHWAY. ABS LIGHTS COME ON AND STAY ON. INTERIOR LIGHTS COME ON AUTOMATICALLY DURING DRIVING. HAVE HAD THE VEHICLE TO A VW DEALER 4 TIMES FOR THIS ISSUE AND THEY CANNOT DIAGNOSES, NOR REMEDY THE ISSUE. I HAVE SPENT WELL OVER $2,000 FOR THESE VW DEALER VISITS. THIS VEHICLE WAS BUILT BY CHRYSLER FOR VW AND CHRYSLER ISSUED A RECALL ON THE TIPM FOR THE CHRYSLER VEHICLES. VW REFUSES TO ISSUE A RECALL FOR THE TIPM. THIS IS A MAJOR SAFETY ISSUE THAT CAUSES THE VEHICLE TO SHUT OFF DURING DRIVING AND ALL POWER AND BRAKING FUNCTIONS ARE LOST. AT THIS TIME, I HAVE NO CHOICE BUT TO PAY AN ADDITIONAL $1,500 TO HAVE VW REPLACE THE TIPM IN THE HOPES THAT IT RESOLVES THIS DANGEROUS SAFETY ISSUE AND KEEPS MY FAMILY SAFE. NHTSA MUST INVESTIGATE THIS ISSUE WITH CHRYSLER AND REALIZE THAT IT APPLIES TO VW ROUTAN VEHICLES BUILT BY THEM AS WELL, AND FORCE VW TO RECALL THE VEHICLES AND FIX THE ISSUE AT THEIR COST AND PROVIDE FULL REIMBURSEMENT TO ALL ROUTAN OWNERS WHO HAVE THIS SAME SAFETY ISSUE. WHAT ACTIONS ARE NHTSA TAKING ON THIS CRITICAL SAFETY ISSUE?

Mileage: 59,000

I WAS DRIVING MY 2009 ROUTAN THIS MORNING (8/6/18) IN A ROUND-A-BOUT WHEN OUT OF BLU MY STEERING AND BRAKES COMPLETELY LOCKED UP AND MY ABS LIGHT CAME ON. I HAD TRAFFIC BEHIND ME. I ALMOST WENT OVER THE CURB AND CAUSED AN ACCIDENT DUE TO THIS HAPPENING. I PRAISE GOD THAT I AND EVERYONE AROUND WAS SAFE. MY VEHICLE HAS ALREADY HAD THE IGNITION SSSWITCH REPLACED TWICE. I HAD IT CHECKED FOR CODES AND NOTHING CAME UP. I NOTICED A HUGE AMOUNT OF COMPLAINTS REGARRDING THIS. WHAT IS IT GOING TO TAKE TO GET THIS FIXED? THERE ARE LIVES ON THE LINE. WHEN A VEHICLE SHUTS DOWN ON THE HIGHWAY THAT WILL CAUSE A MAJOR ACCIDENT. IS VOLKSWAGEN AND NHTSA WILLING TO LIVE WITH THAT KNOWING THAT THIS HAS BEEN A MAJOR ISSUE WITH THIS VEHICLE FOR SOME TIME? HOW MANY INJURIES OR DEATHS DO YOU NEED TO PROVE TO YOU THAT THIS IS A SAFETY ISSUE?

Mileage: 1

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED PAST 90 MPH ON ITS OWN. THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE BRAKE PEDAL AND THE CRUISE CONTROL COULD NOT BE DEACTIVATED. THE DRIVER HAD TO SWITCH THE ENGINE OFF IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO COVENTRY MOTORCARS (2152 BOSTON TPKE, COVENTRY, CT), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000.

Mileage: 78,000

WE WERE DRIVING THE VEHICLE WHEN ALL OF THE SUDDEN IT STALLED! THERE IS NO CHECK LIGHT ON AND WHEN IT DOES THIS WE LOST ALL POWER BREAKING AND STEERING. THIS ALMOST HAPPENED TO US AROUND AN ELEVATED CORNER LUCKILY WE HAD JUST PAST THE CURVE WHEN WE LOST ALL POWER. IN READING THIS IS A COMMON PROBLEM ON THE TOWN AND COUNTRY ROUTAN GRAND CARAVAN AND ALL ASSOCIATED MODELS. SOMETHING SHOULD BE DONE DUE TO THE DANGER AND POTENTIAL RISK TO HUMAN LIFE! WE BOUGHT THIS VAN TO KEEP OUR CHILDREN SAFE NOT HAVE TO WORRY OF IT WILL LOOSE POWER STEERING AT 30 MPH IN A CANYON CORNER!

Mileage: 120,000

WHILE TAKING MY GRANDSON TO SCHOOL THIS MORNING ON A VERY CURVY COUNTRY ROAD THE ENGINE DIED ON MY 2009 VOLKSWAGON ROUTAIN. HAVING NO BRAKES AND NO POWER STEERING MADE IT VERY DIFFICULT TO CONTROL VEHICLE. I TURNED ON EMERGENCY FLASHERS WHEN CAR FINALLY STOPED TURNED TO OFF POSITION THEN RESTARTED ENGINE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED TO ME AND MY WIFE. PROBLEM CANNOT BE DIAGNOSED BY DEALER WHY CAN'T CHRYSLER FIX THIS SERIOUS PROBLEM BEFORE SOMEONE GETS INJURED OR KILLED. I KNOW AS WELL AS NHTSA THAT THIS HAS HAPPENED TO MANY PEOPLE. PREVIOUS RECALL FIX FOR IGNITION SWITCH AT WV DEALER TO SOLVE THIS PROBLEM DID NOT WORK . ITS A SHAME THAT MANY PEOPLE HAVE TO INJURED OR KILLED BY A SERIOUS KNOWN PROBLEM LIKE THIS BEFORE COMPANIES ARE FORCED TO FIX THEM.

Mileage: 130,000

RANDOMLY STALLS WHILE DRIVING- BROUGHT TO MECHANIC, PAID ALMOST $1000 TO TRY TO GET FIXED, BROUGHT BACK WHEN EVERYTHING PAID FOR DIDN'T FIX & WAS TOLD TO REPORT IGNITION SWITCH RECALL TO VW TO GET FIXED. ALSO LOST POWER TO REAR DVD WITHIN DAYS AFTER PURCHASE & NEVER KNEW WHAT TO DO. BRAKE PADS ARE BAD WITHIN 3-4,000 MILES- WINDSHIELD WASHER SQUIRTER UNREPAIRABLE. BIGGEST ISSUE IS THE IGNITION SWITCH THOUGH, IF THAT WHAT IS CAUSING VAN TO STALL - WHILE GOING STEADY SPEED, USUALLY OCCURS OVER 25 MPH FOR MORE THAN 5 MILES- VAN STARTS JERKING LIKE IT'S GOING TO STALL & WHEN SITTING AT A STOP LIGHT OR SIGN, OR PARKED, IDLING, STALLS & TAKES MULTIPLE ATTEMPTS TO RESTART - THIS HAS BEEN HAPPENING SINCE I PURCHASED MY 2009 ROUTAN IN 2014 WHEN IT HAD LESS THAN 60K MILES. I HAVE BROUGHT TO MECHANICS THAT ARE FRIENDS & TO MULTIPLE DEALERSHIPS & SHOPS TO DIAGNOSE & FIX & PAID FOR EVERYTHING OUT OF POCKET TO GET FIXED OR REPLACED & IT HAS NEVER FIXED THE PROBLEM FOR MORE THAN A WEEK. FOR THE BRAKES, I BUY ONLY THE MID LEVEL OR HIGH LEVEL GRADE BRAKES & HAVE HAD TO SWITCH BOTH FRONT & REAR BRAKES, ROTORS & CALIPERS OUT @ LEAST 3-4 TIMES PER YEAR SINCE ABOUT 1 MONTH AFTER OWNERSHIP. EVERY TIME, 1-2 BRAKE PADS WERE COMPLETELY BAD & GONE WHILE THE OTHERS WERE ABOUT 50-70% . ANOTHER ISSUE, THAT HAS NEVER BEEN ABLE TO GET FIXED IS THE A/C- AFTER RECHARGING, THE A/C WILL BLOW COLD ON THE DRIVERS SIDE FRONT ONLY & HOT THROUGHOUT THE REST OF THE CAR. WHEN HEAT IS ON, SAME PROBLEM, ONLY BLOWS HEAT IN FRONT & COOL IN BACK. HOW DO I GET ALL RECALLS FOR MY MINIVAN REPAIRED THROUGH VOLKSWAGEN? HOW DOES THE PROCESS WORK? I HAVE 5 SMALL CHILDREN & THIS IS OUR ONLY FORM OF TRANSPORTATION. WILL I BE PROVIDED WITH A LOANER THAT WILL SEAT MY ENTIRE FAMILY WHILE MY VEHICLE IS BEING REPAIRED? PLEASE ADVISE AS I HAVE HAD THIS MINIVAN FOR OVER 3 YEARS WITH THESE ISSUES AND SPENT THOUSANDS OF DOLLARS

Mileage: 59,000

I AM HAVING ALL KINDS OF BRAKE PROBLEMS! I HAD TO REPLACE ALL THE PADS AND ROTORS WHICH WHERE BADLY RUSTED AT 28000.AND NOW AT 44000 I WILL HAVE TO REPLACE THEM ALL AGAIN AND CALLIBORS I ALSO HAD ALL 4 TIRES GO FLAT AT DIFFERENT TIMES BECAUSE OF VALVE SENSORS CORRODING AND FALLING INTO TIRES! SKYLIGHT LEAKS! DRIVERS SIDE SLIDING DOOR DOES NOT CLOSE AUTOMATICLY!RUBER ON RUNNING BOURDS KEPT COMMING OFF.DEALER FINNALY REINBURSED ME AFTER GOING BACK 2 OR3 TIMES TO HAVE THEM GLUE IT DOWN. I SPEND MORE TIME TRYING TO FIX IT THAN DRIVING IT IT ONLY HAS 44000 MILES! VEHICLE IS A LEMMON!

Mileage: 28,000

WE HAVE HAD BRAKE PROBLEMS SINCE WE BOUGHT THIS VEHICLE. THE BRAKES WOBBLE AND MAKE NOISE. IT STARTED WITH LESS THAN 15,000 MILES ON THE CAR. WE HAVE HAD TO REPLACE PADS AND ROTORS SEVERAL TIMES. ONCE UNDER WARRANTED AND A FEW TIMES AFTER. WE HAVE HAD TO CHANGE THE HEARINGS AS WELL AS THE BRAKES AND ROTORS. THE PROBLEM IS PRIMARILY WITH THE FRONT WHEELS AND BRAKES. WE ARE HAVING THE SAME PROBLEM AGAIN. THE INTERNET IS FULL OF COMPLAINTS ABOUT THIS ISSUE.

Mileage: 15,000

AFTER MY VAN HAS BEEN SITTING FOR A WHILE AND IT BEEN WARMED UP FOR 15 MINUTES. WITH IN THE FIRST 2 TO 5 MILES OF DRIVING THE TRACTION CONTROL LIGHT WILL COME ON AND THE VAN WILL SHUT OFF AND THE STEERING WHEEL AND BREAK WILL FAIL. THEN I HAVE TO TURN THE KEY TO OFF AND RESTART THE VAN AND IT SOMETIME REPEAT ITSELF IF I'M STUCK IN TRAFFIC.

Mileage: 105,376

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE BRAKE PEDAL FAILED TO RESPOND WHEN DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,300.

Mileage: 73,300

I BOUGHT THIS ROUTAN APROX 8 MONTHS AGO,NOTHING BUT PROBLEMS,IT HAS SHUT DOWN IN CITY TRAFFIC AND HIGHWAY SPEEDS,I AM AWARE OF RECALL #28H1 FROM VW THAT 2 VW DEALERSHIPS DENY EVEN EXIST.THE DEALER I BOUGHT THIS FROM TEST AND DIAGNOSED IT AS A DEFECTIVE WINS MODULE { IGNITION SWITCH } AND CONTACTED A VW DEALERSHIP IN BARRE VERMONT AND SAID THEY WOULD ORDER A MODULE AND SCHEDULED A DATE TO INSTALL IT,A COUPLE OF DAYS BEFORE APPOINTMENT I MYSELF DECIDE TO BRING IN MYSELF AND CALLED TO VERIFY THE DATE AND TIME,THERE SERVICE DEPARTMENT ASKED ME FOR A RECALL NUMBER OF WHICH AT THE TIME I DID NOT HAVE BECAUSE MY SERVICE MANAGER WHERE I BOUGHT IT FROM SET THIS UP.AFTER TRACKING DOWN THE CORRECT SERVICE REP AT WALKER VW IN BARRE VERMONT SHE INFORMED ME THEY DID NOT ORDER THE PART AND THERE IS NO WINS MODULES AVAILABLE YET 06/01/15 EVEN THOUGH THIS RECALL WAS DATED IN MARCH OF 2014 ,STILL NO FIX WHATS UP WITH THAT ? I GUESS OUR LIVES AND THE LIVES OF OUR LOVED ONES DO NOT MATTER IT IS TIME FOR SOMEONE OR THE NHTSA TO IMPOSE SOME SERIOUS PREASURE ON VOLKSWAGON AND DEMAND THAT OUR VEHICLES BE REPAIRED CORRECTLY THEY SHOULD BE BROUGHT UP ON CHARGES FOR DECEIVEING THE PUBLIC.EVEN MY OWN DEALERSHIP HAS NOT BEEN TELLING ME EVERYTHING UNTIL I CORNER THEM OR CATCH THEM OFF GUARD, COME TO FIND OUT AFTER SQUEEZING IT OUT OF MY OWN LOCAL SERVICE MANAGER IS THAT A WINS MODULE HAD ALREADY BEEN REPLACED IN MY ROUTAN FOR THE PRIOR OWNER,PROBABLY TO PASIFY THE CUSTOMER.I AM AT THIS POINT LOOKING AT THE LEGAL GROUNDS WE ALL SHOULD HAVE AGAINST THESE CORPERATIONS LIKE VOLKSWAGON OR EVEN CHRYSLER SINCE THEY PRODUCED ROUTANS FOR VOLKSWAGON. I WOULD HATE TO TRADE THIS VEHICLE IN JUST FOR SOME OTHER SAP TO BE STUCK WITH A LEMON .ITS JUST NOT SAFE OR DEPENDABLE AND WE HAVE A LONG TRIP IN TWO DAYS 50/50 CHANCE WE MAKE IT DOWN AND BACK WITH KNOW PROBLEMS ???

Mileage: 68,500

MY WIFE WAS DRIVING OUR VAN WHEN SHE PULLED OUT ONTO THE MAIN ROAD FROM OUR DRIVEWAY WHEN THE VEHICLE LOST ALL POWER, INCLUDING POWER STEERING AND BRAKES. FORTUNATELY THERE WAS NO ACCIDENT BUT SHE DID HAVE TO STOP THE VEHICLE AND CYCLE THE KEYSWITCH TO RESTART THE VEHICLE. I HAVE CONTACTED THE CLOSEST DEALER TO HAVE THIS KNOWN RECALL FIXED ON OUR VAN ONLY TO BE TOLD THEY HAVE TO WITNESS THIS EVENT HAPPENING. THOUGH THIS HAS HAPPENED 3 TIMES SINCE WE BOUGHT THE CAR USED 3 MONTHS AGO IT IS A VERY INTERMITTENT ISSUE. THE DEALER IS ABOUT AN HOUR AND A HALF FROM OUR HOUSE WHICH MAKES IT A 3 HOUR ROUND TRIP AND A DAY OFF FROM WORK. I DON'T MIND TAKING A COUPLE OF DAYS OFF TO GET THIS PROBLEMS SOLVED BUT THE SERVICE MANAGER TOLD ME SOME OF THESE VANS HAVE NOT BEEN REPAIRED FOR 4 MONTHS BECAUSE THEY CANNOT DUPLICATE THE PROBLEM. WHATEVER HAPPENED TO THE CUSTOMER IS ALWAYS RIGHT? NEEDLESS TO SAY THIS IS A SAFETY ISSUE AND A HUGE LIABILITY. I DID CONTACT VOLKSWAGEN CUSTOMER CARE AND THEY TOLD ME THE DEALER SHOULD REPLACE THE PART AND IT DOES NOT HAVE TO BE WITNESSED BY THEIR PERSONNEL. WITH THAT INFORMATION IN AN E-MAIL I ONCE AGAIN CONTACTED THE DEALER AND THEY BASICALLY TOLD ME VW CUSTOMER CARE WAS WRONG AND THEY WOULD HAVE TO DUPLICATE THE PROBLEM IN THEIR SHOP. I AM VERY FRUSTRATED WITH THIS WHOLE PROCESS. IT IS A KNOWN PROBLEM...SHOULDN'T THEY FIX IT BEFORE HARM OR EVEN DEATH COMES TO MY LOVED ONES? THE DEALER IS LITHIA VW (PHONE (541) 774-7500) IN MEDFORD ,OREGON AND THE SERVICE PERSONNEL I TALKED WITH WAS NAMED [XXX]. I DO HAVE THE E-MAIL FROM VW CUSTOMER CARE AND THAT CAME FROM A REPRESENTATIVE NAMED [XXX]. I WOULD APPRECIATE ANY HELP IN THIS MATTER. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 40,500

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE FRONT ROTORS HAD TO BE REPLACED THREE TIMES SINCE THE VEHICLE WAS PURCHASED AND TWICE IN THE LAST YEAR. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE ROTOR, CALIPER, AND HUB. THE TECHNICIAN INSISTED THAT THE FAILURE WAS NORMAL WEAR AND TEAR. THE VEHICLE WAS NOT PROPERLY REPAIRED. THE FAILURE MILEAGE WAS 65,000. UPDATED 5/26/15*CN UPDATED 10/3/2017*CN

Mileage: 65,000

WE HAVE OWNED THE VEHICLE FOR ABOUT 2 MONTHS WITH NO ISSUES, WHEN WE PURCHASED THE VEHICLE IT CAME WITH A CLEAN CARFAX LISTING NO RECALLS. ON 3/10/15 MY WIFE WAS DRIVING ON A 2 LANE COUNTRY ROAD GOING ABOUT 35MPH WHEN THE VEHICLE SUDDENLY LOST POWER AND SHE LOST CONTROL OF THE VEHICLE. THE ENGINE APPEARED TO HAVE CUT OUT, SHE HAD NO POWER STEERING AND NO POWER BRAKES AND WAS UNABLE TO STOP OR STEER THE VEHICLE. THE DASH DISPLAYED THE ANTI-SLIP LIGHT, BUT NO OTHERS. THE VEHICLE SLOWED DOWN TO A STOP, THANKFULLY THERE WAS NO ONCOMING TRAFFIC AS SHE WAS NO LONGER IN HER PROPER LANE, AND NO CARS BEHIND HER. SHE WAS ABLE TO PUT IT IN PARK AND RESTART IT AS IF NOTHING HAD HAPPENED AND IT WAS FINE AFTER THAT FOR THE REST OF HER COMMUTE. WE CONTACTED VW ABOUT THE ISSUE AND THEY REQUESTED THAT WE BRING THE CAR TO A VW DEALER FOR INSPECTION. WE DID THAT, AND VW CLAIMED THAT OUR VEHICLE WAS NOT IMPACTED BY RECALL # RNA1, BUT INSTEAD THEY INSISTED THE ISSUE WAS CAUSED BY A FAULTY EGR VALVE, AND GAVE ME AN ENGINE TROUBLE CODE OF C121C THAT THEY CLAIMED CORRESPONDED WITH THE FAILING EGR VALVE. VW CHARGED ME OVER $100 FOR THE DIAGNOSIS, AND A DAY LATER AFTER COMPLAINING TO VW CUSTOMER CARE THEY AGREED TO REFUND THE CHARGES. I BROUGHT THE VEHICLE BACK TO THE INDEPENDENT DEALERSHIP THAT I ORIGINALLY PURCHASED THE CAR AT THE SAME DAY THAT VW DIAGNOSED THIS, AND THEY WERE NOT IN AGREEMENT WITH THE EGR DIAGNOSIS, AND ALSO COULD NOT CORROBORATE THE TROUBLE CODE C121C AS BEING RELATED TO AN EGR ISSUE, RATHER IT COMES UP AS A TORQUE REQUEST SIGNAL DENIED TROUBLE CODE INSTEAD. THE INDEPENDENT DEALER ALSO FOUND THAT I HAD STORED CODES FOR ABS MALFUNCTIONS, SUNROOF ERRORS AND MIC/CCN INSTRUMENT CLUSTER. THE INDEPENDENT DEALER CLEARED THESE CODES BEFORE LEAVING THAT DAY. ON 3/25/15 MY WIFE WAS DRIVING AT ABOUT 35MPH WHEN THE CARS ENGINE SHUT OFF AGAIN IN A SIMILAR FASHION. NO CODES *TR

Mileage: 71,000

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THE BRAKES FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,770.

Mileage: 91,770

WHILE DRIVING TYPICALLY AT SPEEDS LESS THAN 45 MPH THE VEHICLE ENGINE WILL SHUT DOWN AND ELECTRICAL POWER AT THE DASH IS LOST. VEHICLE WILL RESTART AFTER IT SHUTS DOWN. PROBLEM IS NOT CONSISTENT. DEALER CAN NOT VERIFY THE COMPLAINT, THEREFORE CAN NOT REPAIR. NHTSA RECALL 14V396 APPEARS TO BE THE CORRECTION FOR THE ISSUE. DEALER WILL NOT PERFORM THE RECALL UNTIL THEY DUPLICATE THE ISSUE. HAS BEEN AT THE DEALER FOR 6 DAYS WITH NO DUPLICATION OF THE COMPLAINT. *TR

Mileage: 87,500

WAS DRIVING ON A RESIDENTIAL STREET WHEN THE ENGINE SHUT OFF WITHOUT WARNING. COMPLETELY LOST ALL POWER (STEERING, BRAKES, ETC). WAS ABLE TO PULL OVER TO SIDE OF ROAD THANKFULLY ONLY GOING 25 MPH AND NO TRAFFIC. PUT VEHICLE IN PARK, STARTED UP IMMEDIATELY AND RAN FINE AFTER THAT. RECEIVED RECALL LETTER IN MAIL THE FOLLOWING WEEK STATING THE IGNITION SWITCH CAN TURN OFF WITHOUT NOTICE INCIDENT HAPPENED 2 ADDITIONAL TIMES, SIMILAR CIRCUMSTANCES. SPOKE WITH DEALER AND VW CORPORATE ON 3 SEPARATE OCCASIONS. VOLKSWAGEN STATES THEY DO NOT HAVE A SOLUTION FOR THE RECALL REPAIR AT THIS TIME, NOR WILL THEY DO ANYTHING ABOUT THE POSSIBLE SAFETY ISSUE OF THE VEHICLE SHUTTING OFF AND CAUSING AN ACCIDENT. *TR

Mileage: 65,000

PROBLEMS WITH BRAKING AT 22,837 MILES IN 2010. VEHICLE WOULD SHAKE WHEN GOING DOWN A HILL AND APPLYING BRAKES TO STOP. FRONT BRAKE PADS WERE REPLACED AND ROTORS TURNED . TWO YEARS LATER IN 2012 AT 43,919 MILES BACK ROTORS AND BRAKE PADS WERE REPLACED, ALL 4 TIRES REPLACED, AND FRONT END ALIGNMENT. IN 2013 AT 68,797 MILES 2 OF THE NEW TIRES WERE REPLACED AND ANOTHER FRONT END ALIGNMENT. CAR STOPS SOMETIMES AND WILL NOT COME BACK ON IMMEDIATELY. IN 2014 AT 90,000 MILES, BATTERY DIED AND ANTIFREEZE IN RADIATOR EXPLODED, HAD TO PURCHASE A NEW BATTERY AND A PART FOR THE RADIATOR. HAD TO REPLACE FRONT ROTORS AND BRAKE PADS, 2 TIRES AND HAD ANOTHER FRONT END ALIGNMENT. EXTREMELY LOUD NOISE WHEN DRIVING, MECHANIC SAID IT MAY BE WHEEL BEARINGS. THE ABS AND CHECK ENGINE LIGHT COME ON AND OFF. DRIVER SIDE DOOR DOES NOT LOCK UNLESS YOU PUSH THE LOCK DOWN WITH YOUR HAND. MECHANIC SAYS THE FRONT BRAKE PADS WILL HAVE TO BE REPLACED WHEN TIRES ARE ROTATED THE NEXT TIME (THESE WERE REPLACED WITH THE ROTORS IN JUNE OR JULY 2014). IF YOU LEAN AGAINST BACK SEAT FROM THE TRUNK AREA, IT FALLS FORWARD AND THE MIDDLE SEAT NO LONGER FOLDS DOWN. ALSO, THE DRIVER SIDE WINDOW STALLS WHEN YOU TRY TO ROLL IT UP OR DOWN. *TR

Mileage: 22,837

OIL CONSUMPTION SINCE 24000 MILES. VW DEALER NEVER WANT TO ADDRESS THE PROBLEM. KEEP TELL ME THIS NORMAL. NOW I HAVE TO ADD QUARTER OIL EVERY MONTH. ON MORNING CAR WASN'T STARTING AND TOOK TO THE DEALER AND HAD THE IGNITION REPLACED AT 42000 MILES BUT NOW THE KEY GET STUCK ON IGNITION MULTIPLE TIMES. I HOPE THE RECALL WILL FIX THIS PROBLEM. I HAD TO REPLACE BRAKES AT 12000 MILES DUE THE VIBRATION WHILE BRAKES. I HAD MULTIPLES ELECTRICAL PROBLEMS AND SOME WAS REPAIR AFTER COUPLE TRIPS TO THE DEALER. THIS CAR IS A LEMON. WHEN WE WILL HAVE OUR MONEY BACK? *TR

Mileage: 12,000

WHILE DRIVING IN PHOENIX AZ THE VAN BEGAN TO SHAKE AND STEERING BECAME DIFFICULT. (THIS HAS HAPPENED IN THE PAST MULTIPLE TIMES INTERMITTENTLY). LATER THE SAME EVENING BRAKES BEGAN TO SQUEAK AND GRIND. UNTIL THIS DAY THE ONLY ISSUE HAD BEEN THE INTERMITTENT SHAKING WHILE BRAKING. THERE WAS NO SQUEAKING PRIOR TO THE GRINDING. RIGHT REAR CALIPER WAS REPLACED ALONG WITH ALL FRONT/REAR BRAKES ROTORS DRUMS AND HARDWARE. COST=$780.55. *TR

Mileage: 57,311

DRIVING FROM INDIANA TO PHOENIX THE VAN BEGAN TO SHAKE VIOLENTLY WHILE BRAKING DOWNHILL ON MOUNTAINOUS TERRAIN. TEMPERATURE GAUGE WENT UP OVER 200 AND VAN SMELLED WARM. VAN DID NOT OVERHEAT AND PROBLEM SUBSIDED ONCE BACK ON LEVEL GROUND. PURCHASED VAN USED ON JULY 10 2012 WITH APPROX 25,000 MILES. *TR

Mileage: 30,000

WHILE DRIVING APPROX 30-35MPH, MY VAN BEGAN TO SMELL HOT AND SMOKE BEGAN TO RISE FROM THE RIGHT FRONT WHEEL WELL. I HAD TWO OF MY THREE CHILDREN WITH ME. I FRANTICALLY TOLD MY 14 YR OLD SON WHO WAS IN THE FRONT PASSENGER SEAT TO GET TO THE BACK AND HELP HIS FOUR YR OLD SISTER OUT OF HER CAR SEAT (WE WERE STILL MOVING) I PULLED INTO A PARKING LOT AND HAD THEM QUICKLY EXIT THE LEFT SLIDING DOOR OF THE VAN. LATER THAT EVENING I WENT BACK TO RETRIEVE THE VAN ALONE AND AS SOON AS THE VAN BEGAN TO MOVE IT MADE THE MOST HORRIBLE GRINDING NOISE I HAVE EVER HEARD. I IMMEDIATELY KNEW IT WAS A SEIZED BRAKE CALIPER, (NOT BECAUSE I AM A MECHANIC. I AM A SPEECH THERAPIST). I KNEW BECAUSE APPROX 4 MONTHS PRIOR THE VAN MADE THE EXACT SAME SOUND WITH NO WARNING WHEN THE RIGHT REAR CALIPER SEIZED AND BOTH FRONT AND BACK BRAKES WERE REPLACED! =$780). I DROVE TO THE CLOSEST BRAKE SHOP WHERE IT WAS REPAIRED THE NEXT DAY. COST=$733.68. I TRAVEL AS A SPEECH THERAPIST. I WAS IN JACKSONVILLE BEACH, FL DURING THIS FIASCO. THE PRIOR BRAKE REPAIR WAS DONE IN PHOENIX, AZ SO I COULD NOT USE THE SAME COMPANY OR QUESTION THE WARRANTY. IT CLEARLY ISN'T A WARRANTY ISSUE. AM I TO BELIEVE IT IS NORMAL TO REPLACE THE ENTIRE BRAKE SYSTEM INCLUDING ROTORS, DRUMS, PADS, DISCS, CALIPERS, BUSHINGS, PIN BOOTS, ETC,,, EVERY 7,000 MILES?? I THINK NOT. I DIDN'T EVEN KNOW ALL THOSE WORDS UNTIL I PURCHASED A ROUTAN. SOMETHING IS WRONG. THESE VANS ARE DANGEROUS. I WILL NOT DRIVE MY CHILDREN LONG DISTANCES OR ON THE INTERSTATE IN THE VAN, WHICH I PURCHASED BECAUSE WE DON'T ALL FIT IN THE COROLLA. I AM ASKING VW TO REIMBURSE ME. WE WILL SEE HOW THAT GOES. THANK GOODNESS ALL I HAVE LOST IS MONEY. *TR

Mileage: 64,680

VEHICLE COMPLETELY TURNS OFF WHILE DRIVING, LOSING ALL CONTROL, USE OF BRAKES AND STEERING. IT HAS BEEN 4 WEEKS SINCE THE RECALL WAS SENT OUT AND THERE IS STILL NO FIX AVAILABLE, AND THE COMPANY CAN NOT GIVE ANY OTHER INFORMATION BESIDES THEY ARE WORKING ON IT. *TR

Mileage: 79,578

WHEN THE VEHICLE IS TRAVELING NEAR 30MPH OR EVEN HIGHER THAN THAT, WHEN THE BRAKES ARE APPLIED, IT SHAKES VIOLENTLY. THIS CAUSES THE DRIVER TO HAVE TO HOLD THE STEERING WHEEL VERY TIGHTLY TO AVOID LOOSING CONTROL. THE BRAKING SYSTEM IN GENERAL SEEMS TO BE FAULTY AS THE BRAKES AND ROTORS HAVE HAD TO BE REPLACED/CHANGED EVERY TWO TO THREE MONTHS. IT IS VERY EXPENSIVE TO REPLACE THESE BRAKES AND ROTORS AS WELL AS PAY FOR THE LABOR EVERY FEW MONTHS. THIS IS A GREAT CONCERN AND SHOULD BE CONSIDERED FOR A RECALL. *TR

THE ENGINE TURNED TO OFF WHILE I WAS DRIVING AND DEPOWERED POWER STEERING AND BRAKES. AT THAT POINT I RESTARTED THE CAR AND WAS ABLE TO DRIVE. TOOK THE CAR IMMEDIATELY TO VW DEALER, KEPT THE CAR FOR 24 HOURS, AND THEY COULD NOT REPLICATE THE INCIDENT SO NOTHING WAS DONE BY THEM. THIS HAPPENED AGAIN AT 93000 MILES ON AUGUST 8, 2014. *TR

Mileage: 91,000

SHORTLY AFTER BUYING THIS VAN THE VAN WOULD SHAKE WHEN BRAKES WERE ENGAGED, TOOK IT TO THE DEALERSHIP BUT THEY SAID NOTHING WAS WRONG WITH THE BRAKES. I TOOK IT TO ANOTHER PLACE FOR VERIFICATION AND WAS TOLD MY BRAKES WERE BAD, THE ROTORS WERE WARPED. WENT BACK TO DEALER AND TOLD MGR ABOUT THE SECOND OPINION SO HE HAD THE BRAKES REPLACED. *TR

Mileage: 40,000

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE BRAKE ROTORS FAILED EVERY 8,000 MILES. THE VEHICLE WAS TAKEN TOA DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,329.

Mileage: 58,329

AT LEAST TWICE PER MONTH WHEN I DRIVE MY VAN, THE STEERING WILL SUDDENLY GO OUT, THEN THE BRAKES WILL STOP WORKING, THEN IT WILL JUST SHUT OFF. SO FAR IT HAS ONLY HAPPENED WHEN I WAS DRIVING AT PRETTY LOW RATES OF SPEED. I'VE CALLED THE VW DEALERSHIP SEVERAL TIMES AND EACH TIME THEY SAY THAT THEY HAVEN'T HEARD OF ANYTHING LIKE THIS BEFORE AND WANT TO CHARGE ME A FORTUNE JUST TO LOOK AT IT. WITH THE NEWEST RECALL, I CANNOT UNDERSTAND WHY MY VEHICLE IS NOT INCLUDED AND THE DEALERSHIP STILL CLAIMS THAT THEY HAVE NO CLUE WHAT I'M TAKING ABOUT WHEN ALL THESE VEHICLE WERE MADE BU THE SAME MANUFACTURER. THIS HAS HAPPENED SO MANY TIMES, I CAN FEEL IT IN THE STEERING RIGHT BEFORE IT HAPPENS. AS SOON AS MY STEERING STARTS TO GET TIGHT, I HAVE TO HIT THE BRAKES RIGHT AWAY BEFORE THEY GO OUT, AND TURN THE CAR OFF. USUALLY WHEN I RESTART THE CAR, IT'S FINE. THIS IS GETTING RIDICULOUS AND I SHOULD HAVE TO GO THROUGH THIS WITH A VEHICLE WHEN THERE IS A PROPER FIX. I HAVE 4 CHILDREN AND ANOTHER ON THE WAY AND THIS IS NOT SAFE. *TR

THE STEERING WHEEL SHAKES AND VIBRATES WHEN BRAKING AT OVER 30 MPH. HAD BRAKES SERVICE 3 TIMES AND THE PROBLEM STILL PERSISTS. THERE MUST A DEFECT IN THE BRAKE COMPONENT . OTHER OWNERS HAVE SIMILAR PROBLEMS .THEY SHOULD HAVE A RECALL OR SOMETHING BEFORE SOMEBODY DIES. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS RESTARTED. THE VEHICLE RESUMED NORMAL FUNCTION. THE CONTACT ALSO MENTIONED THAT THE BRAKES HAD TO BE REPLACED OFTEN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

Mileage: 47,000

BEGINNING ON 2/09/2012 THROUGH 8/19/2013 THERE HAVE BEEN (3) INCIDENTS ON THIS VIN OF AT LEAST (1) WHEEL CAUSING A SEVERE VIBRATION WHILE DRIVING. UPON INSPECTION, THE FIRST (2) INCIDENTS REVEALED THAT THE RIGHT FRONT WHEEL HAD ITS LUG NUTS LOOSENING WHILE THE OTHER (3) WHEELS NUT NUTS WERE ALL TIGHT AND TORQUED TO SPECS. ON THE LAST INCIDENT ON 8/19/2013 (3) OF THE (5) RIGHT FRONT WHEEL STUDS BROKE OFF CAUSING SEVERE VIBRATION IN THE VEHICLE. VEHICLE BECAME INOPERABLE AND REQUIRED A TOW TO THE DEALER. *TR

Mileage: 93,776

SINCE PURCHASING THE VEHICLE AS A NEW CAR IN OCTOBER OF 2009 WE HAVE EXPERIENCED INTERMITTENT BUT CHRONICALLY RECURRING ISSUES WITH VIOLENT SHAKING DURING BRAKING ON OUR 2009 VW ROUTAN. TO WORK THE PROBLEM THE REAR BRAKE ROTORS AND PADS WERE REPLACED BY THE OEM THREE MONTHS AFTER PURCHASING THE VEHICLE. THE PROBLEM PERSISTED & AFTER REPEATED VISITS TO THE DEALER THE FRONT BRAKES AND ROTORS WERE REPLACED BY THE OEM AT 15,019 MILES ON OCTOBER 27, 2010. VIBRATION DURING BREAKING STILL PERSISTED AT HIGHWAY SPEEDS BUT WAS MANAGEABLE. IN JULY OF 2013 HEAVY VIBRATION RETURNED. THE DEALER INFORMED US ALL FOUR TIRES HAD UNEVEN WEAR AND WOULD NEED TO BE REPLACED, ALONG WITH ALL 4 AIR PRESSURE GAUGES. SHAKING CONTINUED SO WE THEN PAID TO HAVE THE FRONT ROTORS AND BRAKE PADS REPLACED AGAIN AT 47,300 MILES (APPX) ON AUGUST 6, 2013. AS OF NOW THE VEHICLE STILL VIBRATES AT HIGHWAY SPEED BRAKING ALTHOUGH LESS VIOLENTLY. WE BELIEVE SEVERAL ISSUES ARE AT PLAY POSSIBLY: - INFERIOR OR DEFECTIVE BRAKE ROTORS, BOTH FACTORY INSTALLED AND OEM REPLACEMENT ROTORS - CHRONIC STABILITY ISSUE AT HIGHWAY SPEEDS - UNEVEN WEAR ON TIRES WHICH CONTRIBUTED TO MORE RAPID WEAR AND TEAR - NEAR SIMULTANEOUS FAILURE OF ALL 4 AIR PRESSURE GAUGES BEFORE 50,000 MILES. WE HAVE KEPT THE REPLACED TIRE PRESSURE GAUGES, BRAKE ROTORS AND PADS IF NHTSA WOULD LIKE TO EXAMINE. *TR

Mileage: 47,000

OUR ROUTAN WAS ONLY GOING ABOUT 20 MPH AFTER PULLING OUT OF PARKING PLACES AND TURNING IN TO MAIN ROADS THE POWER STEERING, BRAKES, GAS ALL STOP WORKING THE CAR BECOMES IMPOSSIBLE TO TURN THE WHEEL THE BRAKES AND GAS BOTH DO NOT WORK AND YOU HAVE TO COAST TO A STOP ONCE STOPPED YOU HAVE PUT THE VAN IN PARK TURN KEY OFF AND RESTART THE ENGINE. THIS HAS NOW HAPPENED TWICE IN A 2 WEEK TIME FRAME EXTREMELY CONCERNED WITH TWO YOUNG CHILDREN IN THE BACK BOTH IN CAR SEATS. WHAT HAPPENS IF I AM ON A FREEWAY AND THIS HAPPENS AT 60-70MPH? *TR

Mileage: 76,200

PROBLEM WITH THE CAR: START VIBRATING WHEN BRAKES ARE APPLIED, THEN START SHAKING. I HAVE TAKE THE CAR TO 2 DIFFERENT DEALERS (4 DIFFERENT TIMES) SINCE JUNE 2011. FIRST TIME DEALER REPLACE BRAKE PADS AND ROTORS. SECOND TIME DEALER SERVICE REP TOLD "THAT NOTHING IS WRONG WITH IT". THIRD THEY SAID "THAT'S NORMAL WEAR AND TEAR" SUBMITTED A COMPLAINT THROUGH CORPORATE. A LADY FROM CORPORATE CALLED ME BACK AND TOLD ME THE SAME THING THE DEALER TOLD ME. SHE ALSO STATED THAT WILL FORWARD THE COMPLIANT TO THE DEALER MANAGER. FOURTH TIME: I TOOK IT TO A DIFFERENT DEALER. I ASKED HER "DOES ANYBODY CALL CHRYSLER AND ASK FOR GUIDANCE OR SEE IF THEY HAVE ANY BRAKE PROBLEMS WITH THEIR CARS. BY THE WAY THIS VW IS MADE BY CHRYSLER. FOURTH TIME: I TOOK IT TO A DIFFERENT DEALER. THIS DEALER CALLED ME (PHILLIPS) AND TOLD THAT THE FIRST TIME THE OTHER DEALER FIX IT, THAT WAS IT. HE KEEP ON SAYING "THAT WAS A ONE TIME DEAL, IF YOU WANT IT FIX YOU HAVE TO COME UP WITH OVER $350.00. I TOLD HIM THAT HE WAS NOT RIGHT BECAUSE THE CAR STILL UNDER WARRANTY. I RECEIVED THE CAR BACK AND THE SERVICE TICKET SAID " THE ROTORS WERE RESURFACED AS A GOODWILL FOR CUSTOMER SATISFACTION. I DROVE THE CAR THIS MORNING AND IS DOING THE SAMETHING. I CANNOT AFFORD FOR THE BRAKES TO FAIL AND HAVE A CRASH FOR THE DEALER TO LOOK PASS THE BRAKE PADS AND ROTORS. *TR

Mileage: 22,000

WE BOUGHT THIS VEHICLE IN APRIL OF 2009 BASED ON ALL OF THE "SAFETY FEATURES" AND AS IT TURNS OUT HAS BEEN ONE OF THE MOST UNSAFE VEHICLE I HAVE EVER OWNED. SINCE PURCHASE WE HAVE HAD THE ROTORS CUT 2X AND REPLACED ONCE DUE TO VIOLENT SHAKING IN FRONT END WHEN BRAKING AT ANY SPEED. THE FIRST TIME WE WERE TOLD THIS WAS DUE TO THE VEHICLES SITTING IN THE RAIN FOR A PERIOD OF TIME . WHAT ??? THAT MAY BE THE MOST AGGRAVATING OF ALL WHICH IS THAT VW WOULD RATHER ASSUME YOU ARE STUPID ENOUGH TO BELIEVE THAT. ANOTHER ISSUE HAS BEEN THAT THE HEAD UNIT (DVD PLAYER & BACKUP CAM) HAVE HAD ISSUES FROM DAY 1 SUCH AS THE UNIT SWITCHING FROM DVD TO RADIO ON ITS OWN. AT TIMES THE DVD SCREENS GO BLANK WHICH REQUIRES YOU TO SHUT DOWN THE SYSTEM AND START IT UP AGAIN AND THE BACKUP CAM WILL NOT GO OFF ONCE THE VEHICLE IS PUT IN DRIVE. THIS PROBLEM WAS THEN REFERRED TO VW FOR THEM TO TELL ME THAT THEY FOUND NO ISSUES AND THAT I SHOULD BRING THE VEHICLE IN WHEN IT HAPPENS, WHICH I DID TO NO AVAIL. MY FINAL COMPLAINT IS THE "WORRY FREE" MAINTENANCE. I HAVE ALWAYS CHANGED OIL RELIGIOUSLY IN ANY VEHICLE I HAVE EVER OWNED EVERY 3000 MILES UNLESS I USED SYNTHETIC WHICH I WOULD CHANGE BEFORE 5000 MILES. VW HAS TOLD US TO COME IN FOR SERVICE EVERY 6000 MILES WHICH I HAD CLAIMED TO BE WRONG AND IT SHOULD BE CHANGED EVERY 3000. AGAIN I WAS TREATED AS IF I AM STUPID AND VW'S SOMEHOW CAN GO LONGER IN BETWEEN OIL CHANGES USING CONVENTIONAL OIL. NEEDLESS TO SAY I NOW HAVE A 2009 VW ROUTAN THAT HAS JUST OVER 28000 MILES, IS OUT OF WARRANTY , AS 36 MONTHS HAS PASSED SINCE PURCHASE, AND HAS A CHECK ENGINE LIGHT THAT CONTINUES TO GO ON AND OFF AND ALTHOUGH THE OIL NOW GETS CHANGED EVERY 3000 MILES AT MY EXPENSE I HAVE TO CONTINUOUSLY ADD OIL EVERY 500 OR SO MILES. DOES ANY OF THIS SEEM TO BE THE RESULT OF NEGLIGENCE ON THE PART OF VW? *TR

Mileage: 4,000