2010 VOLKSWAGEN ROUTAN Electrical System Problems

The contact was helping her friend who owns a 2010 Volkswagen Routan. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated that the check engine and stability control warning lights were illuminated. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to a local dealer and was informed that the vehicle was built by another manufacturer. The contact was then referred to another dealer. The contact was advised by the 2nd dealer that the vehicle should be taken back to the first dealer. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 11V151000 (Electrical System). The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

Mileage: 100,000

On 01/24/25 around 9pm I was leaving a friend house headed home. I took the i76 route home because it's faster. As I'm getting off on my exit, coming up on the first stop sign I start pressing down on the break pedal and all of a sudden the car engine shuts off and comes to a sudden seizure like halt. I put on my hazards lights instantly, put the car in park and proceeded to to start the car again. After like 10 failed start attempts. I decided to give it a rest and that's when I realized that there key would not come out the ignition, I had to turn the ignition back and forth twice before it was released. After that I waited about 25 minutes, and have it another shot but this time I stepped on the gas while attempting to start the car and it came back on. I went home parked and since that day the car won't turn over but everything still comes on. There are no codes, showing, no damage to the car at all it's still pretty much new. Vw says there nothing they can do because my vin is not on the recall list but I'm literally experiencing the same mechanical issued that are listed on the recall for my exact model. Can someone please offer me a solution that doesn't involve me paying for an issue that is listed on recall for free repair!!!!!

I bought this van just a few weeks ago. One day I was driving and all a sudden it lost power while in motion. This has happened 4xs so far. It could've resulted in the inability to stop my vehicle as the brakes are stiff after the power & engine stop working. It could've resulted in either I hit someone or someone could've hit me. My cousins husband had a town and country that did this & it was on a recall for the ignition switch failure. He's a mechanic. He has also stated what is going on is the ignition switch failure going into accessory mode while I'm driving. It's available to be inspected I just don't have the money to have it inspected at this point by a dealership.

Battery failure due to parasitic draw from Ignition IOD fuse ( J13fuse) reads 0.9 draw and M11 fuse ( hvac system) reads 0.6 draw. First occurrence 2/10/24 and second occurrence 2/11/24. Informed auto repair shop on 2/12/24 and goes in for diagnostic 2/15/24. Abs control module failure( intermittent ) Egr valve replacement (8/9/24 due to overheating but no warning lights due to overheating was displayed which is strange) Speed control sensor was replaced as well 8/9/24 but still has problems getting stuck or not reading the right speed . Consumes fuel faster than normal as well . Getting about 9 miles to the gallon.

All electrical gauges randomly go on and off, there is a continuous beeping to go along with it, the windshield wipers will go on and off. It seems to happen more in the summer or if it’s raining. It will occasionally stall while doing this, especially in a stationary position (like at a drive through).

The key for the key switch is loose and can fall out in any position. Can come out in the off ; start; run; all positions. The van falls within the right timeline for the key switch replacement recall; but I am told it does not have the right vin #. Can you explain to me why I can not get my defected switch replaced and others can? My vin number does not determine if the switch is bad?

The contact's son owns a 2010 Volkswagen Routan. The contact stated that the vehicle would intermittently fail to start after multiple attempts, with several unknown warning lights illuminated. The contact called the dealer and was informed that they no longer serviced the model vehicle. The vehicle was then taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 95,000.

Mileage: 95,000

The TIPM is not working and while driving the headlights turn off. This is very unsafe and impairs the driver

The contact owns a 2010 Volkswagen Routan. The contact stated that while his wife was driving at an undisclosed speed, the headlights failed to illuminate. The vehicle was taken to the dealer, where it was diagnosed that the totally integrated power module (TIPM) needed to be replaced; however, the replacement part was no longer manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 117,000.

Mileage: 117,000

While driving the car the car shut off causing an issue with the steering and brakes. This is the second time this has happened. in trying to duplicate the issue, with the car in park and running we were able to duplicate it by wiggling the key fob while it is in the switch. We were able to do this 3x. We search out a recall notice for our year, make and model related to this issue. When we called our VW dealer we were informed that our vehicle does not have any open recalls. We contacted VW customer service and we were told the same. Our particular VIN was built in the middle of recalls related to this exact issue and no previous repairs were done. The customer service Rep could not see a reason why ours is not covered but that they go strictly by the VIN. Our vehicle was built 03/2010 and the recall numbers we are reading are 15V194000 and 11V151000. We are experiencing the same issue and our vehicle was built within the recall period so I want to understand why ours is not part of the recall for this issue.

We bought the 2010 Volkswagen Routtan on July 2021, the engine shutts off suddenly. We took it to the dealer and no one knows what the problem is. I was checking the value of the car and found a safety recall in June 2011 and another recall on 04/01/2015 We don't know if they took the vehicle to fix the problem. There has been 2 safety recalls NHTSA CAMPAING 15v194000 on April 2015 and the one on March 2011 NHTSA CAMPAING 11v151000 both has to Do with the ELECTRICAL SYSTEM:IGNITION:SWITCH

Car shuts off while driving, ignition key fob issue recall. Tipm system recall.

The contact owns a 2010 Volkswagen Routan. The contact stated while driving approximately 30 MPH, the vehicle suddenly stalled. The vehicle lost power steering and braking functionality. The contact stated that numerous unknown warning lights were illuminated and blinking. The contact was attempting to maintain lane when the vehicle independently restarted and the contact pulled off the road safely. The contact turned off and restarted the vehicle and all the functions returned. The contact drove the vehicle to a dealer however, the vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 11V151000 (Electrical System). The contact stated that the failure was a recurring issue. The manufacturer had been informed of the failure. The failure mileage was approximately 188,000.

Mileage: 188,000

This has happened multiple times. The ignition will cut off which make the car engine quit running. Loss of braking, steering, power has left me in the middle of intersections being nearly avoided being ran into. When this happens all the warning lights come on and the engine turns off. The exact problem VW recall number 28H1 is affecting my vehicle.

The contact owns a 2010 Volkswagen Routan. The contact stated while driving at various speeds, the vehicle would shut off without warning. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V194000 (Electrical System) however, the VIN was not included. The vehicle was not taken to a local dealer to be inspected. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 124,000.

Mileage: 124,000

The vehicle turned off in the drive gear. I lost steering,breaking and control of vehicle.

Hi - I have a 2010 VW Volkswagen that has an issue with headlights intermittently working, which is very hazardous and also the windshield wipers randomly turn on and the car was intermittently starting (now won’t start at all since 7/18/2021) among other things. Car appears to not be starting due to fuel relay with TIPM. The intermittent headlights is very dangerous but corrects itself in a few days so mechanics haven’t been able to figure it out. This car is related to the several Chrysler models from 2010-2014 (it states Chrysler on various parts of my VW Routan) that had a recall for issues with the TIPM box, which appears to be the issue with my vehicle. As far as I can tell the same recall was not issued for the Routan. Why? I’ve found many similar descriptions of Routan owners that have had the same issues I have and these go back to the TIPM. Will there be a recall? There is one of many links detailing people with the same issues/concerns. https://www.change.org/p/matthias-mueller-volkswagen-of-america-volkswagen-of-america-recall-the-routan-due-to-a-major-safety-issue my Vin is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2010 Volkswagen Routan. The contact stated while driving at various speeds the vehicle would shut off randomly. The contact stated traction control warning light was illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V151000 (Electrical System) however, the Vin was not included. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 147,833.

Mileage: 147,833

2010 VW Routan VIN:[XXX] We purchased the vehicle used in November of 2018. From November 2018 through early 2020, I experienced the car turning off while driving it about once every 4-6 months. When researching this issue we found that extra weight from other keys or keychains could be affecting it so we separated the car key from my house keys. This showed no improvement. From early 2020 through early 2021, the issue increased in frequency. Instead of once every 4-6 months it became once a month. And, unfortunately in the past 3 months, it has started occurring several times a week (sometimes multiple times a day). This has been a safety concern for our family and we are very nervous that this could cause a serious accident. Luckily the other vehicles around us when this occurs have been alert drivers that were able to give us the extra time to restart our vehicle. We realize that this won’t always be the case and need to get it fixed. The issues we are experiencing as outlined above are in line with the issues listed in NHTSA Campaign ID: 11V151000 for other 2010 VW Routans. However, for whatever reason, our VIN number is not included in the recall. I would like to make a formal appeal with nhtsa that our vehicle be included in this recall and that it be repaired by VW as it is quite clear that what we are experiencing is from the issue in this NHTSA Recall Campaign. We are disappointed to be in a position to fight for something to get fixed that is quite clearly caused by a defaulted part, but remain hopeful that this will be resolved in a timely manner. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owned a 2010 Volkswagen Routan. The contact stated while the vehicle was parked in the driveway, the vehicle independently caught on fire. There was no crash nor injury due to the fire. The air bags did not deploy. The fire department was contacted and was able to extinguish the fire. A police report was filed. The vehicle was not towed. The contact had an independent mechanic inspect the vehicle and deemed the vehicle as a total loss. The vehicle was destroyed. The manufacturer was not informed of the failure. The approximate failure mileage was 125,000.

Mileage: 125,000

I purchased this vehicle in March of 2015 when my vehicle shut down and rebooted itself while driving. Since 2019-present, my vehicle shuts off while driving and will restart back up maybe 5 mins, an hour or so later. The ABS, check engine, airbag, and other lights on the dashboards come on and remain on, in which, my car begins to make a beeping sound. the headlights, wipers, and sometimes my horn goes on and off by itself. When my vehicle shuts off, so does my ability to steer the wheel, it locks up. when I turn the air on in the car, my car begins to shake as well. Also, I have replaced my car battery, alternator, and starter two times this year and my vehicle still have the same issue.

The TIPM is failing which is a common issue with the vehicle make/model. My particular vehicle was not covered under any recalls, however, I have the same tell tale TIPM failure issues as all of the cars that were part of the recall. My lights intermittently work which causes a safety hazard. They will either not turn at all, will turn on and start flashing, or will appear to be working as normal until I'm driving and then they will flash off intermittently. This puts anyone in my car as well as oncoming traffic at risk when my lights malfunction at night. The airbag warning indicator light also flashes off and on as well making me think that it may be failing whenever the TIPM is not functioning properly. The door locks and windows have also locked/unlocked and opened/closed at random (even when the vehicle is off and has been parked with the power off for hours). I spoke with the mechanic about all of these issues and he verified that it was likely a failing TIPM and that it is a well-known issue with the Routan. My vehicle is available for inspection any time. Volkswagen and Chrysler know that this is a common issue and yet they have put their customers in danger by not recalling all of the affected vehicles. I am not sure what date to put as the date of incident as this has been ongoing since I have owned the vehicle. I put the current date (as it happened just today) and mileage, however, please understand that this has been an ongoing issue for years and Volkswagen has failed to include my vehicle in any recalls even though this is a well-known issue.

MY VEHICLE CUTS OFF WITHIN 5 MINUTES AFTER DRIVING AT SPEEDS BETWEEN 20 TO 40MPH (USUALLY REQUIRED IN NEIGHBORHOODS AND SCHOOL ZONES). STEERING WHEEL LOCKS UP AND VEHICLE POWER CUTS COMPLETELY OFF. NO WARNING OR LIGHTS INDICATING THE SHUT OFF!

Mileage: 131,581

THE 2010 VOLKSWAGEN ROUTAN WILL RANDOMLY SHUTOFF. THE VEHICLE HAS SHUTOFF WITH AND WITHOUT AUTO-START AND WHILE PARKED AND WHILE IN GEAR MOVING. THERE IS NO INDICATION OF A PROBLEM. DURING A FAILURE, THE KEYFOB IS IN THE ON POSITION AND THE DRIVERS ELECTRICAL DISPLAY GOES BLANK WITH NO INDICATORS. TO RESTART, THE KEYFOB IS ROTATED BACK TO THE OFF POSITION AND THEN TO START. THE VEHICLE WILL OPERATE NORMALLY UNTIL THE NEXT FAILURE WHICH COULD BE MINUTES, HOURS, DAYS.

Mileage: 109,670

I HAVE VOLKSWAGEN ROUTAN 2010 THE CAR WON'T START I LEAVE THE CAR FOR 2 DAYS AND NOW I WENT TO START THE CAR THE CAR DON'T WANT TO START NO CRANK NO POWER I HAVE TO START THE CAR WITH THE JUMPER CABLES I HAVE REPLACED THE STARTER AND I TEST THE BATTERY AND I TEST THE ALTERNATOR WHICH ARE ALL WORKING FINE I DON'T KNOW WHAT COULD BE THE PROBLEM I START THE CAR AGAIN TODAY AND DON'T WANT TO START NOW I'M GOING TO CHANGE THE BATTERY AND SEE WHAT'S HAPPEN. I AM ALREADY TIRED OF THIS CAR I RECENTLY BOUGHT IT EVERYTHING IS FINE WITH THE CAR BUT WON'T START DON'T DO ME ANY GOOD I DON'T KNOW WHY I BOUGHT THIS KIND OF VAN MANY PEOPLE WAS TELLING ME DON'T BUY VOLKSWAGEN GO WITH HONDA ODYSSEY OR TOYOTA SIENNA WITH THE VOLKSWAGEN IS MY WORST EXPERIENCE.NEVER AGAIN.

CONTACTED ORLANDO VOLKSWAGEN SOUTH 5474 S. ORANGE BLOSSOM TRAIL ORLANDO FL 32839 (866) 318-7865 (407) 581-0665 HTTPS://WWW.ORLANDOVWSOUTH.COM WAS TOLD THEY DO NOT DO THE RECALL. CONTACTED DEALER IN 2015 AND NOW WITH NO REMEDY. WHEN DRIVING THE CAR WILL TURN OFF AND LOSE ALL POWER. HAS HAPPENED 10 TO 20 TIMES AND IS VERY DANGEROUS.

Mileage: 30,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START UP AFTER MULTIPLE ATTEMPTS. THE CONTACT ALSO STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL AND THEN INDEPENDENTLY RESTART WITH SEVERAL WARNING LIGHTS ILLUMINATED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT THEN SPOKE WITH J. BERTOLET VOLKSWAGEN (555 PA-61, ORWIGSBURG, PA 17961) WHERE SHE WAS INFORMED THAT THE VEHICLE RECEIVED THE FREE RECALL REPAIR PRIOR TO HER OWNING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 202,000.

Mileage: 202,000

THE WHOLE ELECTRICAL SYSTEM HAS GONE OUT WHILE DRIVING IN LIMESTONE COUNTY ALABAMA. KEYS DON'T START IT NONE OF AUTOMATIC DOORS WILL OPEN.

Mileage: 150,000

I WAS DRIVING HOME FROM WORK APPROX. 30-35 MILES PER HOUR AND MY VAN DIED. I LOST POWER STEERING AND BRAKES. LUCKILY I WASN'T SERIOUSLY INJURED. THERE WAS NO WARNING. NO SERVICE ENGINE LIGHT. WITHIN A SPAN OF LESS THAN 2 YEARS IVE ALREADY REPLACED THE FUEL PUMP, THE BATTERY, AND THE ALTERNATOR IS STILL NEW AND UNDER WARRANTY. THE IGNITION/POWER WINDOWS FUSE CONSTANTLY NEEDS ADJUSTING SO I CAN ROLL MY WINDOW UP OR DOWN. ALL THE DASH LIGHTS COME ON RANDOMLY AS WELL. SOMETIMES THE WINDSHIELD WIPERS WOULD COME ON. NEVER HAD A VEHICLE DIE ON ME WHILE DRIVING DUE TO MANUFACTURERS ISSUES. AFTER READING OTHER CONSUMER COMPLAINTS ABOUT THE SAME ISSUES IM VERY CONFIDENT ITS THE TIPM. SOME COMPLAIN THAT THIS COSTS PEOPLE $1 000S ON A CHANCE THAT YOU CAN GET A COUPLE MORE YEARS OUT OF IT. THE VAN WANTS TO TURN OVER AND CONTINUES CRANKING WHEN KEY FOB IS IN IGNITION BUT DOESN'T TURN OVER. I CANNOT GET IT TO START AT ALL.

Mileage: 132,000

WHEN CAR IS RUNNING, EITHER IN PARK OR DRIVE, THE ENGINE CUTS OUT. WE MUST WAIT 30 SEC TO RESTART. IT WILL THEN RESTART. THIS ACTION HAPPEND BOTH WHEN THE CAR IS IN PARK AND DRIVE. THE ACTION HAPPENED ONCE IN OUR DRIVEWAY AND ONCE COMING OUT OF A CARRY OUT DRIVEWAY.

Mileage: 140,000

THE ELECTRIC REAR SLIDING DOOR HAS BECOME STUCK SHUT AND NO POWER GOES TO THE DOOR. THE KEY BECOMES STUCK AND THE IGNITION AND ARE UNABLE TO REMOVE IT. THERE HAVE BEEN RECALLS FOR THE SAME MAKE AND MODEL WITH THESE ISSUES, BUT THERE ARE NO RECALLS FOR THESE ISSUES TIED TO OUR VIN. *TR

DRIVERS SIDE SLIDING DOOR WILL NOT OPEN. I'VE TRIED ALL KINDS OF WAYS TO OPEN IT AND IT WILL NOT BUDGE. ALSO, WHEN DRIVING, CAR SHUT OFF WITH NO WARNING.

Mileage: 84,000

EVERY ONCE IN A WHILE THE CAR DOES NOT START, EVERYTHING WORKS INCLUDING THE WINDOWS, LIGHTS BUT ENGINE DOES NOT START. I HAVE HAD BATTERY, ALTERNATOR, AND STARTER REPLACED, AND IT IS STILL DOING IT. HARD FOR REPAIR SHOP TO DIAGNOSE BECAUSE IT DOESN'T DO IT WHEN IT'S THERE. MOST OF THE TIME IT FINALLY STARTS AFTER ABOUT 8 TO TEN TIMES OF PERIODICALLY TURNING THE KEY. THE VEHICLE IS STATIONARY WHEN THIS HAPPENS.

Mileage: 109,000

RECALL: 11V151000 / 28G1/U8 I ALMOST GOT INTO AT LEAST 3 TIMES A BIG ACCIDENT, AS ENGINE SHUTTING OFF SUDDENLY WHILE I'M DRIVING. THIS HAPPENS ANYWHERE: HIGHWAY ; INTERSECTIONS, AND IN HEAVY TRAFFIC. AFTER INSPECTION BY A VOLKSWAGEN SPECIALIST AT 'E&C AUTO REPAIR'. FERNANDO CONCLUSION: ENGINE SHUTTING OFF BECAUSE THEY HAVE A PROBLEM WITH THE ELECTRICAL SYSTEM IGNITION SWITCH. THIS IS A SAFETY PROBLEM UNDER VOLKSWAGEN'S RECALL. DRIVING THIS VEHICLE IS AN INCREDIBLE THREAT TO THE PUBLIC ROAD. THE DRIVER, PASSENGERS, AND THE SURROUNDING TRAFFIC PARTICIPANTS ARE EXPOSED TO A SAFETY RISK. BASED ON INFORMATION ON CAMPAIGN 28G1/U8 (MANUFACTURE DATE FROM OCTOBER 2009 THROUGH JUNE 2010), MY VEHICLE (MANUFACTURE DATE: MARCH 2010) IS QUALIFIED FOR REPAIR UNDER A SAFETY RECALL. PLEASE PROVIDE ME AUTHORIZATION NUMBER, FOR A LOCAL DEALERSHIP, TO BE DONE SAFETY REPAIR

IT TURNS ON ALL THE LIGHTS ON THE DASHBOARD SAYING IT NEEDS AUTO ASSIST SERVICE THERE IS NO PROBLEM WITH IT THE DEALER CANNOT TAKE CARE OF IT BECAUSE THEY DON'T TAKE CARE OF VOLKSWAGEN ROUTAN NO MORE

THE ENGINE STALLS AS THE VEHICLE IS DRIVEN AND IT LOCKS THE STEERING WHEEL. THIS HAPPENS WHILE CAR IN MOTION,NOTICED A PREVIOUS RECALL FOR THIS ISSUES HOWEVER IT SEEMS TO BE HAPPENING AGAIN AND I DON'T THINK MY VIN WAS INCLUDED IN RECALL.

Mileage: 120,000

STARTED HAVING A KEY FOB ISSUE AROUND 80K MILES. IGNITION WOULD NOT TURN OFF CORRECTLY CAUSING BATTERY TO DRAIN. SPOKE WITH VW INFORMED ME NO RECALL. ISSUE ESCALATED TO THE POINT THAT THE KEY FOB WILL RANDOMLY EJECT FROM THE IGNITION WHILE THE CAR IS RUNNING AND IN MOTION. SOMETIMES THE CAR WILL LOSE POWER AND HAVE TO BE PULLED OVER AND RESTARTED. OBVIOUSLY THIS IS NOT SAFE WHILE DRIVING DOWN THE HIGHWAY.

Mileage: 100,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. WHILE DRIVING, THE KEY FELL OUT OF THE IGNITION SWITCH AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO THE LOCAL DEALER. BRUNSWICK VOLKSWAGEN (1420 INDUSTRIAL PKWY S, BRUNSWICK, OH 44212, (833) 269-4092) DIAGNOSED THAT THE WIN MODULE AND TWO KEYS WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 190676488. THE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.

Mileage: 140,000

THE ENGINE STALLS AS THE VEHICLE IS DRIVEN AND IT LOCKS THE STEERING WHEEL. THIS HAPPENED ABOUT 8 TIMES WITHIN THE PAST 24 MONTHS. WE DISCOVERED THAT 12,000 AND MORE ROUTAN 2009 AND 2010 HAVE BEEN RECALLED FOR THE SAME PROBLEMS WITH SOME FATALITIES REPORTED DUE TO THIS DEFECT: IGNITION MODULS AND ELECTRONIC MODULS. VW AND GM-CHRYSLER ARE NOT SUPPORTING THE VW. DEALER REPAIR/REPLACEMENT AS MY VW ROUTAN SEEMS NOT HAVING BEEN TRACKED DOWN DURING INITIAL RECALLS.

Mileage: 90,000

VEHICLE HAS FAILED TO START ON MULTIPLE OCCASIONS. THE VEHICLE HAS BEEN TO THE DEALERSHIP AS WELL AS OTHER REPAIR SHOPS ON SEVERAL OCCASIONS. NO ONE COULD DIAGNOSE THE ISSUE SINCE IT WAS OCCURRING INTERMITTENTLY. WE HAVE HAD THE BATTERY AND STARTER REPLACED IN HOPES OF CORRECTING THE UNDERLYING ISSUE. THE CAR HAS ALSO STALLED ONCE WHILE SLOWING DOWN. THE VARIOUS LIGHTS ON THE CONSOLE FLASHED AND THE DVD PLAYER QUIT WORKING AFTER THIS EPISODE. AFTER ONLINE RESEARCH WE NOW BELIEVE IT MIGHT BE AN ISSUE WITH THE TIPM AND WILL HAVE THIS TESTED.

THE KEY ON MY VEHICLE (2010 VOLKSWAGEN ROUTAN) HAS GOTTEN STUCK IN THE IGNITION SWITCH WHILE PARKED AND HAS ALSO GOTTEN STUCK ON START (CAUSING THE ENGINE TO CRANK CONSISTENTLY). MY VEHICLE HAS AN OPEN RECALL FOR AN IGNITION SWITCH PROBLEM SO I TOOK IT TO MY LOCAL DEALER (GERALD JONES VOLKSWAGEN IN AUGUSTA, GEORGIA). I WAS TOLD THAT THEY COULD NOT HELP ME BECAUSE MANAGEMENT REFUSES TO PURCHASE THE PARTS FOR MY VEHICLE DUE TO THE COST OF THE PARTS. THEY SAID I WOULD HAVE TO TAKE MY VEHICLE TO ANOTHER DEALER 1-2 HOURS AWAY. I AM NOW HAVING A DIFFICULT TIME GETTING MY VEHICLE REPAIRED DUE TO THE DISTANCE.

Mileage: 164,000

I BELIEVE THE IGNITION SWITCH IS FAULTY BUT MY VIN DOES NOT COME UP UNDER THE IGNITION SWITCH RECALLS (15V194000 OR 11V151000). ONE TIME WHEN ACCELERATING UP A BUMPY HILL GOING ABOUT 40 MPH ON A HIGHWAY, THE VEHICLE SHUT OFF AND POWER STEERING WAS NOT AVAILABLE. I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND TURN IT OFF, PUT IT IN PARK, AND TURN IT BACK ON. ANOTHER TIME ON A FLAT BUMPY ROAD, ACCELERATING AT ABOUT 35 MPH, THE VEHICLE SHUT OFF AGAIN WITH NO POWER STEERING AVAILABLE. I AGAIN PULLED OVER, PUT IT IN PARK, TURNED IT OFF AND THEN RESTARTED IT.

Mileage: 127,000

THE CAR INTERMITTENTLY DIES, SOMETIMES WHEN HITTING A BUMP. TRACTION CONTROL LIGHTS UP, ENGINE SHUTS DOWN, AND OF COURSE, POWER STEERING GONE. THIS HAS BEEN HAPPENING FOR 3-4 MONTHS. MOST RECENTLY, THE LIGHTNING BOLT SAFETY LIGHT LIT UP, WHICH RELATES TO A ELECTRIC THROTTLE CONTROL LIGHT, OR ETC. THAT DISAPPEARED, THEN THE CHECK ENGINE LIGHT LIT UP. THAT ALSO DISAPPEARED. THE IGNITION KEY INADVERTENTLY MOVES INTO THE OFF OR ACCESSORY POSITION, THE ENGINE WILL TURN OFF, WHICH WILL THEN DEPOWER VARIOUS KEY SAFETY SYSTEMS INCLUDING, BUT NOT LIMITED TO, AIR BAGS, POWER STEERING, AND POWER BRAKING. LOSS OF FUNCTIONALITY OF THESE SYSTEMS MAY INCREASE THE RISK OF CRASH AND/OR INCREASE THE RISK OF INJURY IN THE EVENT OF A CRASH. ELECTRICAL SYSTEM ' IGNITION ' SWITCH

Mileage: 115,000

THIS COMPLAINT INVOLVES A WELL-MAINTAINED MINIVAN WITH 65,000 MILES AND AN ENGINE THAT QUITS UNEXPECTEDLY WHILE IN MOTION, DISABLING THE POWER STEERING AND BRAKES. AS DESCRIBED IN THE DEFECT NOTICE (PART 573 FILING), PUBLISHED 3/1/2011 AND AMENDED 5/10/2011, CITING RECALL CODE 28G/U8, THIS MINIVAN FALLS WITHIN THE APPLICABLE VIN RANGE AND BUILD DATES HOWEVER, VOLKSWAGEN REFUSES TO COVER THE REPAIR UNDER THE RECALL. THE PROBLEMS WITH THE VEHICLE BEGAN APPROXIMATELY SIX MONTHS AGO WHEN THE ENGINE QUIT NUMEROUS TIMES, MOSTLY WHEN STATIONARY, RIGHT AFTER STARTING, BUT TWICE WHEN IN MOTION IN FREEWAY TRAFFIC. IN ALL CASES, THE KEY WAS UNTOUCHED AND REMAINED IN THE ON POSITION AND THE DASH LIGHTS REMAINED ON. LIKEWISE, IN ALL CASES, AFTER JIGGLING THE KEY, THE VEHICLE RESTARTED AND RAN NORMALLY. ABOUT FOUR MONTHS AGO, A NEW PROBLEM SURFACED WHEREBY THE ENGINE WOULD NOT START UNTIL WE WIGGLED THE KEY FOR BETWEEN TWO AND TWENTY MINUTES. MOST RECENTLY, AT THE END OF A TRIP, THE VEHICLE WILL NOT SHUT OFF. THE ENGINE CONTINUES TO RUN, EVEN WITH THE KEY REMOVED. THIS PROBLEM PROMPTED US TO DELIVER THE CAR TO OUR LOCAL VW DEALER ON 12/26/2018 AND THEIR DIAGNOSTIC NOTES INCLUDE 'FOUND INTERNAL SEPARATION OF WIN MODULE.' THEIR ESTIMATE IS FOR REPLACEMENT OF THE RECALLED ITEM, THE WIN MODULE. IT SEEMS CLEAR THAT THE PROBLEM WITH THIS VEHICLE, AND THE PART NEEDED, BOTH MIRROR EXACTLY THAT WHICH IS DETAILED IN THE PART 573 NOTICE AND AS SUCH, SHOULD BE INCLUDED IN THE COVERED REPAIRS. MOREOVER, IT IS EVIDENT THAT THE MANUFACTURER DID NOT ACCURATELY ASSESS THE EXTENT OF THE DEFECTIVE VEHICLE RANGE. I ENCOURAGE THE NHTSA TO INTERVENE AND FORCE THIS MANUFACTURER TO PROPERLY ENSURE THE SAFETY OF THOSE DRIVING IN, OR AROUND, THESE VEHICLES.

Mileage: 64,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT ATTEMPTED TO START THE ENGINE, THE IGNITION SWITCH PRODUCED AN ABNORMAL WINDING NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000. *BF*JB

Mileage: 118,646

MY VAN SHUT DOWN WHILE DRIVING AGAIN. I WAS SLOWING DOWN TO MAKE A TURN AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES.

Mileage: 114,000

MY VAN SHUT DOWN WHILE DRIVING FOR THE FOURTH TIME. I WAS SLOWING DOWN TO A STOP AT A LIGHT AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES. THIS HAS BEEN HAPPENING MUCH MORE FREQUENTLY NOW THAN BEFORE (WITH 3 TIMES IN THE LAST MONTH). MY VAN IS NOT INCLUDED IN WIN MODULE RECALL AS THE VIN IS A COUPLE OF DIGITS OFF. THIS IS VERY FRUSTRATING AND SCARY.

Mileage: 114,200

MY VAN SHUT DOWN WHILE DRIVING AGAIN. I WAS SLOWING DOWN TO A STOP AT A LIGHT AND THE ENGINE LOST POWER AND I LOST POWER STEERING AND BRAKES.

Mileage: 114,000

MY CAR DIED WHILE DRIVING IT AT 50 MILES AN HOUR WITH MY TWO KIDS IN IT! IT HAS SINCE DIED MULTIPLE TIMES (I DON'T ALLOW MY CHILDREN IN IT ANYMORE, BUT IT HAS DIED WITH ME ALONE IN IT TO AND FROM THE MECHANICS) AND REFUSED TO START MULTIPLE TIMES. WE HAVE HAD TO HAVE THE BATTERY REPLACED TWICE. WHEN I HAD IT INSPECTED AND DIAGNOSED BY MY MECHANIC (WHO SPECIALIZES IN VWS AND AUDI'S) HE TOLD ME IT WAS A RECALLED PART. WHEN I BROUGHT IT TO THE VW DEALERSHIP THEY TOLD ME I NEEDED TO CONTACT VW COPORATE TO GET A CLAIM NUMBER. WHEN I CALLED CORPORATE THEY TOLD ME MY VEHICLE DIDN'T QUALITY FOR THE RECALL (EVEN THOUGH IT WAS MY CAR FITS THE MODEL, TIMEFRAME, AND DIAGNOSIS OF THE RECALL) AND THEY REFUSE TO HONOR IT. THIS IS DANGEROUS AND IS GOING TO GET SOMEONE KILLED!

Mileage: 67,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE INTERMITTENTLY STALLED. ONCE THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FLOW VOLKSWAGEN, 5011 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 392-3889) WHERE IT WAS DIAGNOSED THAT THE WIN MODULE /IGNITION SWITCH NEEDED TO BE REPLACED; HOWEVER, THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE SHOULD BE COVERED UNDER NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 181194533, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.

Mileage: 80,000

NHTSA CAMPAIGN ID NUMBER: 11V151000. MY CAR SHUTS OFF WHILE DRIVING IT. IT GOES INTO AUXILIARY YOU NEED TO SAFELY PULL IT TO THE SIDE OF THE ROAD AND RESTART IT. THIS HAS OCCURRED MULTIPLE TIMES. EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF. AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.

Mileage: 120,000

DRIVING AT ANY GIVEN TIME THE HEADLIGHTS TURN OFF AND DO NOT COME ON. STOP AND RESTART CAR AND STILL DO NOT TURN ON. THE HIGH BEAMS OR THE LOW BEAMS. THEY WILL NOT SWITCH ON. THEY COME ON FOR A FEW SECONDS AND THEN TURN OFF. WILL TURN OFF AS WE ARE DRIVING AND WE ARE NO LONGER VISIBLE TO OTHER CARS.

Mileage: 109,824

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE HOME. THE DEALER WAS NOT NOTIFIED AND THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE FAILURE WAS NOT ASSOCIATED WITH A RECALL. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

Mileage: 76,000

THERE WAS A RECALL ON THE MINIVAN ROUTANS I JUST BOUGHT IT IS EXHIBITING THE KEY FOB ISSUE. WHERE THE CAR JUST SHUTS DOWN. I'M NOT SEEING MY VEHICLE THERE AT ALL CAN YOU ASSIST. NOT REALLY ABLE TO DEMONSTRATE IT CONSISTENTLY BUT MY WIFE AND I HAVE SEEN IT HAPPEN TWICE SO FAR.

Mileage: 95,000

CAR HAS INTERMITTENT PROBLEMS STARTING. NOT AN ISSUE WITH THE STARTER BUT POSSIBLY IGNITION OR ELECTRICAL SYSTEM. SOME LIGHT ONLINE RESEARCH REVEALS THIS A A VERY COMMON ISSUE WITH THIS MAKE/MODEL. CAR WILL START FINE ONE TIME THEN NEXT IT WON'T . SOMETIMES IT TAKES TWO TRIES, SOMETIMES 15, SOMETIMES IT WON'T START FOR HOURS. THE ISSUE HAS OCCURRED TWO DAYS IN A ROW NOW. VW HAS AN OBLIGATION TO PUT OUT PRODUCTS THAT CAN SAFELY START AND GET THEIR CUSTOMERS EITHER TO WHERE THEY NEED TO BE OR AWAY FROM AN UNSAFE SITUATION. IT'S NOT AN ISSUE OF PROPER MAINTENANCE, IT'S AN ISSUE OF POOR AND UNSAFE PERFORMANCE.

Mileage: 60,000

2010 VOLKSWAGON ROUTAN HAS STOPPED IN MID TRAFFIC GOING 30-40 MPH ON A BUSY ROAD. LIGHTS AND AUDIO HAVE FLICKERED, THEN TURN OFF. CAR SPONTANEOUSLY STARTS AND STOPS ANY GIVEN TIME IN MOTION AND STANDING STILL, AND CANNOT BE JUMPED TO REVIVE. HAVE BEEN IN THE CAR WITH MY CHILDREN AND HAVE HAD IT STOP IN THE MIDDLE OF THE ROAD. WE HAVE HAD IT LESS THAN A YEAR, COMPLETELY UNSAFE. TOLD THE EXACT RECALL DOESN'T APPLY TO MY VIN#.

Mileage: 130,000

THE TOTALLY INTEGRATED POWER MODULE (TIPM) IS DEFECTIVE CAUSING THE VEHICLE TO STALE WHILE IN-MOTION RESULTING IN LOSS OF POWER STEERING AND BRAKING AND NEAR MISSES. THIS HAS OCCURRED WHILE VEHICLE WAS IN TRANSIT UP TO 45 MILES PER HOUR. THE VEHICLE'S DVD SYSTEM STOPPED WORKING. THE VEHICLE HAS FAILED TO START. ALSO, WHILE MAKING TURNS, FROM A STOPPED POSITION, THE VEHICLE HAS STALED RESULTING IN NEAR MISSES WITH ONCOMING TRAFFIC. WHILE STARTING THE VEHICLE, THE INTERIOR LIGHTS WOULD FLASH WHILE FAILING TO CRANK START. THE STALING WHILE IN MOTION OCCURS MULTIPLE TIMES DAILY. THE VEHICLE HAS BEEN TO THE MECHANIC AT LEAST 10 TIMES SINCE PURCHASING IT IN 2015. THE VEHICLE HAS ALWAYS HAD THIS PROBLEM SINCE PURCHASING. THE MOST RECENT VISIT TO THE MECHANIC CONCLUDED (2/2018) THE TIPM TO BE DEFECTIVE AND THAT THE DODGE/CHRYSLER PRODUCTS WITH THE SAME TIPM PART IS ALREADY RECALLED YET THE VW SISTER-PRODUCT IS NOT RECALLED. THE MECHANIC RECOMMEND REPLACING THE TIPM BECAUSE IT IS A SAFETY ISSUE AND WILL CONTINUE TO CAUSE STALING AT HIGH RATES OF SPEED, NEAR MISSES, IF THE PART IS NOT REPLACED. THE COST TO REPLACE WAS APPROX. $1,500.00. NHTSA NEEDS TO ISSUE A SAFETY RECALL FOR THE TIPM IN 2010 VW ROUTAN.

Mileage: 99,000

WHILE THE CAR IS BEING DRIVEN, AT TIMES THE ENGINE WILL CUT OUT, LEAVING THE CAR IN "ON" BUT WITH NO ENGINE POWER. WE THEN HAVE TO PULL THE STEERING WHEEL (WITH NO POWER STEERING BECAUSE THE ENGINE IS OFF) TO GET THE CAR TO THE SIDE OF THE ROAD. WE THEN HAVE TO PUT THE CAR IN PARK TO START IT AGAIN. WHEN THE ENGINE CUTS OUT WHILE DRIVING, WE LOSE POWER STEERING AND BRAKES SO STEERING AND STOPPING THE CAR BECOME TREMENDOUSLY HARD TO DO. EXTREMELY DANGEROUS. THIS HAS HAPPENED 10 TIMES TO US IN THE LAST YEAR. THERE IS A RECALL FROM 2011 AND AN EXTENSION TO THAT RECALL IN 2015, FOR THE SAME MAKE/MODEL/YEAR I HAVE. HOWEVER, VW HAS TOLD ME RECALLS ARE VIN SPECIFIC AND NOT ENOUGH PEOPLE WHO HAVE THE SAME BUILD AS ME HAVE COMPLAINED, FOR THEM TO ISSUE ANOTHER EXTENSION. VW RECALL #28HI & NHTSA ID#15V194000 - I'M HAVING THE SAME EXACT SYMPTOMS, BUT NO HELP FROM VW BECAUSE MY VIN DOES NOT HAVE A "RECALL" TAG FOR THIS ISSUE.

Mileage: 105,000

TL* THE CONTACTS OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE CONTACT OPENED THE DRIVER'S DOOR, SNOW FELL ONTO THE POWER WINDOW SWITCH. AFTER THE CONTACT CLEANED THE SNOW OFF THE SWITCH, SHE LATER SMELLED A BURNING ODER COMING FROM THE DOOR. THE CONTACT ATTEMPTED TO USE THE WINDOW LATER IN THE DAY, BUT THE WINDOW FAILED TO GO DOWN. THE CONTACT CHECKED THE FUSES AND OTHER COMPONENTS ON THE VEHICLE, BUT COULD NOT FIND THE CAUSE OF THE FAILURE. THE CONTACT FELT THAT WATER FROM THE MELTED SNOW CAUSED THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 148,845.

Mileage: 148,845

ESP ABS LIGHT ILLUMINATES WHILE CAR IS IN MOTION AND THE CAR WILL NOT SHIFT OUT OF GEAR WHEN STOPPED AS IF THE BREAK IS NOT DETECTED. HAVE TO SHUT CAR OFF IN THE MIDDLE OF TRAFFIC OR DROP OF LINES AND TURN BACK ON SEVERAL TIMES TO CLEAR ERROR AND GET SHIFTER TO SHIFT TO DRIVE GEAR. USED SNAP ON READER TO CHECK CODES AND DOES NOT RECOGNIZE CAR AS VW, INSTEAD IT PULLS UP CHRYSLER TOWN AND COUNTRY. TRIED TO REPLACE A BREAK LIGHT MODULE, THE PART WAS ACTUALLY FOR A DODGE NEON. (I AM ONLY OWNER, BOUGHT VAN BRAND NEW). SYMPTOM CAME BACK AFTER TWO DAYS. CODE READER CANNOT FIND ANYTHING CAUSING CODE TRIGGER. ALSO KEY DOESN'T ALWAYS WORK IN IGNITION SWITCH, MUST SOMETIMES TRY TO TURN ON 3 TIMES. THIS HAS OCCURRED SINCE PURCHASE. AMAZED AT ALL THESE SAFETY ISSUES AND YET VW DOES NOTHING. $34,000 CAR AND I AM GOING TO HAVE TO REPLACE IT ALREADY. ONLY 66,000 MILES ON THE CAR. TRANSMISSION REBUILT BY VW AT 12,000 MILES, ROTORS CHANGED AT 9,000 MILES, MOTOR PARTS REBUILT AT 35,000 MILES. CAR BURNS 6 QUARTS OF OIL EVERY 4,000 MILES. VAN DOORS WILL SHUT ON KIDS EVEN THOUGH THEY ARE SUPPOSED TO STOP WHEN SOMETHING IS IN THE WAY. WORST CAR I HAVE EVER BOUGHT, AND VW DOESN'T CARE TO RESOLVE ALL THESE ISSUES CUSTOMERS HAVE.

Mileage: 66,000

VAN WARNING LIGHTS COME ON WITHOUT NOTICE; WHEN DRIVEN INSTRUMENT PANEL LIGHTS FLICKER AND DIM, AUDIO SYSTEM CUTS OFF AND ON WHILE DRIVING. WAS TAKEN TO DEALER AND HAD TIPM WAS REPLACED AND ISSUE STILL PERSISTS.

Mileage: 100,590

VOLKSWAGEN ROUTAN 2010 WILL TURN OFF WHILE IN MOTION, ON HIGHWAY, STREET, OR WHEN STATIONARY. CAR IS AN AUTOMATIC AND WILL NOT ADJUST TO THE PROPER GEAR WHEN DRIVING. WHEN IN DRIVE THE CAR WILL ACT AS IF IT IS IN NEUTRAL AND ROLL BACKWARDS AND WILL NOT KICK INTO FIRST GEAR. THE ELECTRONIC SYSTEM NEVER WORKS PROPERLY AND IS CONSTANTLY NEEDING NEW BATTERIES VERY FEW MONTHS. THIS CAR IS UNSTABLE, UNSAFE, AND UNRELIABLE! THE VOLKSWAGEN ROUTAN 2010 NEEDS TO BE RECALLED IMMEDIATELY!

BATTERY CONTINUES TO DIE EVEN AFTER BEING TESTED AS WELL AS THE ALTERNATOR BEING TESTED. BOTH ARE TESTED AS WORKING. SLOW DISCHARGE CAUSES BATTER TO DRAIN. CAR WILL NOT START AND LIGHTING BOLT ON CONSOLE ILLUMINATES. NOW HAVE TO CARRY A JUMP CHARGER TO START VEHICLE

Mileage: 52,000

WHILE VEHICLE IS IN MOTION, ENGINE AND ALL ELECTRICAL WILL SHUT OFF. THIS HAS HAPPENED SEVERAL TIMES SINCE 08/20/2010.

Mileage: 79,300

OUR VAN HAS STOPPED WITHOUT WARNING WHILE DRIVING IT (IN MOTION ON A SIDE STREET AND HAS FELT LIKE IT MIGHT STOP ON THE HIGHWAY) AND IT NOW WON'T START AFTER FIXING BOTH THE BATTERY AND STARTER. THERE ARE NO WARNING LIGHTS ON AND FOR SOME REASON THE VIN IS NOT INCLUDED IN THE RECALLS THAT HAVE BEEN ACTIVE FOR OTHER 2010 ROUTANS WITH THE SAME PROBLEMS.

Mileage: 94,000

"TAKATA RECALL" DE REPENTE SE DEJO DE FUNCIONAR LA LLAVE Y EL CONTROL DE MANDO Y SE LAQUEO YA NO SE PUEDE PONER EN MARCHA NO RECONOSE LA LLAVE ESTA LAKEADO CONPLETAMENTE

FIRST MY CAR WAS HAVING PROBLEMS STARTING. I HEARD A CLICKING SOUND WHEN TRYING TO TURN THE CAR OVER. TOOK OUT THE KEY AND TRIED AGAIN AND IT STARTED RIGHT UP. TOOK BATTERY TO GET TESTED, BATTERY WAS FINE. A FEW WEEKS LATER WHILE DRIVING IN A PARKING LOT THE CAR TURNED OFF ON ME. IT HAS TURNED OFF ON SEVERAL OCCASIONS AT VERY LOW SPEEDS. I WAS DRIVING STRAIGHT. THIS DIDN'T TROUBLE ME UNTIL I WAS DRIVING 45 MPH AND THE VEHICLE CUT OFF. LUCKILY NO ONE WAS BEHIND ME AS THERE ARE NO SHOULDERS ON THE ROAD WHERE I LIVE AND I WAS ABLE TO STOP AND RESTART THE CAR. HAVE TAKEN THE CAR INTO THE DEALERSHIP AND THEY ARE UNABLE TO REPLICATE ANY OF WHAT I'VE DESCRIBED. THEY DO BELIEVE IT IS THE MODULE AND HAVE INDICATED THAT THE PARTS WERE RECALLED BUT NOT FOR MY VIN. WE ARE CONCERNED THAT THE VEHICLE IS A SAFETY HAZARD AND AS I CONTINUE TO PUT MILEAGE ON MY VEHICLE THAT IT WILL JUST GET WORST. MANY PEOPLE ONLINE COMPLAIN ABOUT THE SAME ISSUES AND THEIR VINS WERE ALSO NOT COVERED.

Mileage: 95,000

IGNITION SWITCH RECALL. WHILE I AM DRIVING MY CAR I HAVE EXPERIENCED A SUDDEN JERKING IN THE CAR FEELING AS IF MY VEHICLE IS TRYING TO STALL OUT. MY CAR WILL SUDDENLY SHUT OFF COMPLETELY WHILE I AM DRIVING OR IT JUST WON'T START AT ALL. I HAVE TO USE JUMPER CABLES TO GET IT STARTED AGAIN AND IT TAKES SEVERAL MINUTES BEFORE IT ACTUALLY STARTS UP. I ALSO EXPERIENCED NOT BEING ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE CAR HAS STOPPED SUDDENLY OR WHEN I TRY TO START IT UP AND IT WON'T. ALSO WHEN I PUSH THE BUTTON TO CLOSE AND OPEN THE BACK PASSENGER DOORS, ONE OF THEM WILL HALF CLOSE THEN OPEN BACK UP HALF WAY THEN STOP AND CLOSE HAVE WAY AGAIN ALL ON ITS OWN.

Mileage: 76,115

FOR THE LAST COUPLE OF YEARS, WE HAVE EXPERIENCED OUR VEHICLE LOCKING UP, SHUTTING OFF IN MID-DRIVE AND SOMETIMES LOSING BREAKS UP TO 4 TIMES A DAY. WE HAVE HAD IT LOOKED AT AND DIAGNOSED AND THE COMPUTERS DO NOT RECORD THESE EVENTS. THIS IS A KNOWN PROBLEM WITH THESE VEHICLES, HOWEVER, MY VIN DOESN'T QUALIFY TO HAVE ANY PARTS REPLACED. I RECENTLY CONTACTED VW VIA TELEPHONE BECAUSE MY CAR JERKED VERY HARD TO THE LEFT, LUCKILY, NOBODY WAS COMING THE OPPOSITE DIRECTION. I WAS TOLD TO TAKE IT TO THE NEAREST DEALERSHIP (AN HOUR AWAY) AND THAT ALL COSTS WOULD BE MINE. I HAVE TWO SMALL BOYS. IT'S CURRENTLY AT A DEALERSHIP AFTER BEING TOWED FOR TWO HOURS AND I WILL HAVE TO COME OUT OF POCKET TO FIX THIS VERY DANGEROUS KNOWN MALFUNCTION.

THE ENGINE SHUTS OFF SUDDENLY WHILE DRIVING OCCURRED ON A CITY STREET, NUMEROUS TIMES. THERE IS A RECALL FOR THE 2010 VW ROUTAN HAVING THIS ISSUE (RECALL NO. 28G1/U8), HOWEVER ACCORDING TO VW, THE VIN IS NOT COVERED. THE DATE LISTED BELOW IS THE OCCURRENCE OF THE LATEST INCIDENT.

Mileage: 110,000

WHILE OPERATING THE VEHICLE THE CAR STALLED AN SIMPLY STOPPED IN THE MIDDLE OF DRIVING. COMPLETELY RIDICULOUS, VERY DANGEROUS! YOUR WEBSITE STATES THAT VEHICLES SAME YEAR, MAKE AND MODEL AND MANFU DATE THEVSAME HAVE RECALLS FOR EXACT SAME ISSUE. THIS IS URGENT. THIS COULD CAUSE THE DEATH OF ME OR MY FAMILY. IT MUST BE FIXED BY VW, ESPECIALLY WHEN RECALLS ARE THERE FOR SOME.

Mileage: 163,100

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, A TICKING SOUND EMITTED FROM THE VEHICLE AND IT FAILED TO START. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V151000 (ELECTRICAL SYSTEM) AND 15V194000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

CAR GOES OFF WHEN IS RUNNING.

Mileage: 30

I RECENTLY PURCHASED A USED 2010 VW ROUTAN SEL. WITHIN THE FIRST WEEK I HAD THE FOLLOWING PROBLEMS. ABOUT EVERY OTHER DAY THE CAR WOULD NOT START WHEN TURNING THE KEY. I WOULD HAVE TO WAIT ABOUT 15 MINUTES BEFORE THE CAR WOULD START AGAIN. THE KEY WOULD GET STUCK AND NOT PULL OUT. THE SECURITY SYSTEM WOULD ACTIVATE OR DEACTIVATE AND BEEP WITHOUT PRESSING ANY BUTTON ON THE KEY. I WAS ALSO LOCKED OUT FOR 15 MINUTES WHEN I COULDN'T GET THE UNLOCK BUTTON TO WORK ON THE KEY. IT WOULD JUST KEEP LOCKING ITSELF. I TOOK IT TO A VW DEALERSHIP WHO INFORMED ME THAT IT WAS A WELL-KNOWN TIPM PROBLEM AND THAT IT NEED TO BE REPLACED FOR 1100 USD. HOWEVER, REPLACEMENT WOULD NOT GAURANTEE ANY FIXES AND IT COULD ACTUALLY CAUSE OTHER MECHANICAL PROBLEMS TO ARISE. THEY ALSO TOLD ME THAT THIS WAS THE REASON WHY THE ROUTAN WAS DISCONTINUED.

Mileage: 88,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING, THE IGNITION SWITCH RANDOMLY FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A FAULTY IGNITION MODULE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) AS A POSSIBLE SOLUTION; HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 103,340.

Mileage: 103,340

ELECTRICAL SYSTEM: VEHICLE NOT PART OF EXISTING RECALL. HAVE OWNED CAR SINCE NEW. IN 2014, VEHICLE LOST ALL ELECTRICAL POWER WHILE DRIVING, STEERING, BRAKING ETC. WAS ABLE TO PULL TO SIDE OF ROAD, RESTART VEHICLE, AND GET TO DEALERSHIP. DO NOT KNOW EXACT MILEAGE NOW AT THE TIME, PROBABLY AROUND 40000. VW REPLACED THE IGNITION AND REPROGRAMMED EXISTING FOBS. FEB 2017, VEHICLE HAS SAME ISSUE RE-APPEARING. VW SAYS NOT IGNITION AND IS TIPM GOING BAD, EVEN THOUGH SAME ISSUE. OUR VIN DOES NOT SHOW FOR EITHER OF THE 2 CURRENT RECALLS, BUT HAVE SAME ISSUE AND VW WILL NOT FIX SINCE NO LONGER UNDER WARRANTY. VEHICLE LOSING ALL POWER AND CONTROL WHILE IN MOTION IS MAJOR SAFETY HAZARD AND VW DOES NOT SEEM TO KNOW WHERE TRUE ISSUE LIES AND CANNOT EXPLAIN WHY THIS 2010 ROUTAN IS NOT RECALLED WHY OTHERS ARE, THAT HAVE SAME ISSUE. ALSO, ROUTAN USES SAME PARTS AS CHRYSLER TIPM RECALL, BUT WHY VW NOT RECALLING TIPM. BOTH IGNITION RECALL AND TIPM ISSUE CAN BE CATASTROPHIC WHILE DRIVING, BUT THIS ROUTAN DOES NOT HAVE ANY RECALL NOTED.

Mileage: 78,000

KEY FOB IS STUCK IN THE IGNITION AND UNABLE TO REMOVE IT WILL NOT TURN OFF STUCK AT ACCESSORIES UNABLE TO TURN OFF TO REMOVE KEY. SAW RECALL NHTSA #14V396000 ON IGNITION SWITCHES 2010 ROUTAN. PARKED IN DRIVEWAY AND UNABLE TO REMOVE KEY OR TURN OFF ACC POSITION.

Mileage: 83,250

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER REPLACED THE IGNITION SWITCH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

URGENT ISSUE-SAFETY MY VEHICLE IS EXPERIENCING ISSUES WITH SHUTTING DOWN WHILE IN MOTION. I TRAVEL ON THE TURNPIKE TO WORK EACH DAY AND IT HAS HAPPENED A COUPLE TIMES NOW. I AM ABSOLUTELY AFRAID TO DRIVE THE VEHICLE THAT I AM NOT GOING TO BE ABLE TO GET OFF THE ROAD. I CONTACTED VW AND GAVE THEM TO VIN TO CHECK ON RECALLS AND THEY STATE THAT MY VEHICLE IS NOT SHOWING A RECALL FOR THIS ISSUE. I DID SOME RESEARCH AND SEEN THAT THEY HAVE HAD 2 RECALLS (11V151000-MARCH 2011 AND 15V194000-APRIL 2015) FOR THIS VERY ISSUE. ADDITIONALLY ON THIS SITE I CAN SEE THE VEHICLE HAS HAVE 130+ COMPLAINTS WITH 70+ OF THEM BEING FOR THIS ISSUE WITH THE VEHICLE SHUTTING OFF WHILE DRIVING. I AM ABSOLUTELY ASTONISHED THAT VW HAS HAD 2 SAFETY RECALLS FOR THIS ISSUE AND CONTINUE TO RECEIVE COMPLAINTS AND YET THEY HAVE JUST NOT RECALLED ALL VEHICLES. THIS IS A SERIOUS SAFETY CONCERN FOR NOT ONLY MYSELF AND MY FAMILY BUT OTHERS OUT THERE ON THE ROAD WITH ME AND MY VW. PLEASE DON'T WAIT FOR PEOPLE TO BE KILLED IN ACCIDENTS BEFORE YOU TAKE ACTION. *TR

Mileage: 95,000

THE KEY SLIPS OUT OF THE ON POSITION AND THE ELECTRONIC SYSTEM DOES NOT ENGAGE. I THOUGHT MY VEHICLE WAS PART OF THE RECALL ISSUED BY VW IN 2015 (PART 573 SAFETY RECALL), BUT WHEN I TOOK IT TO THE DEALER TO BE DIAGNOSED AND REPAIRED, I WAS INFORMED THAT THIS RECALL IS VIN SPECIFIC AND MY VIN WAS NOT A PART OF THE RECALL AND THEREFORE THE REPAIR WOULD NOT BE COVERED BY VW. I CALLED VW AND THEY TOLD ME THE SAME THING, EVEN THOUGH IT IS THE EXACT SAME PROBLEM THAT IS LISTED IN THE RECALL AND THE PART THAT NEEDS TO BE REPLACED IS THE WIN MODULE. I NEED HELP! *TR

Mileage: 77,000

INTERMITTENT ENGINE FAILURE. 2010 VW ROUTAN SEL. 4.0 ENGINE. CAR TURNS COMPLETELY OFF WHILE DRIVING. NO ENGINE CODES OR CHECK ENGINE LIGHT COME ON. DEALERS CANNOT REPAIR AND BE SAYS THIS BE IS NOT ON THE RECALL FOR THIS SPECIFIC PROBLEM. IT HAS HAPPENED ON THE HIGHWAY AND RECENTLY JUST PULLING DOWN THE STREET AT LOW SPEED WHICH CAUSED AN ACCIDENT WHEN ALL SYSTEMS FAILED. THE CAR WILL START RIGHT BACK UP. WE MAKE SURE THERE ARE NO KEY CHAINS ON THE FOB BUT IT MAKES NO DIFFERENCE. ONLY ADVISE I GET FROM DEALERS IS TRADE IT IN AS IT IS A KNOWN PROBLEM. I CANNOT IN GOOD FAITH TRADE IT IN TO ANOTHER FAMILY TO GET KILLED IN WHEN IT SHUTS DOWN. THIS VAN IS A DEATH TRAP FOR FAMILIES AND IS UNACCEPTABLE VW KNOWS IF THE ISSUE BUT WON'T INCLUDE IT.

Mileage: 83,000

I AM WRITING TO ADDRESS A SAFETY ISSUE I HAVE WITH MY VEHICLE, A 2010 VOLKSWAGEN ROUTAN. MY HUSBAND AND I PURCHASED THIS CAR LAST YEAR AND SHORTLY AFTER ITS PURCHASE STARTED TO EXPERIENCE ELECTRICAL ISSUES WITH THE VEHICLE. THESE ISSUES INCLUDED WARNING LIGHTS ON THE DASH ILLUMINATING, POWER FAILURES OF THE DASH BOARD GAUGES (SPECIFICALLY THE SPEED GAUGE) AND RADIO, AND MOST ALARMINGLY THE CAR WOULD COMPLETELY STALL AND LOSE POWER. THIS ISSUE OF LOSING POWER TO THE ENTIRE CAR HAS HAPPENED BOTH WHILE THE CAR IS IN MOTION AND WHILE IT HAS BEEN STOPPED AT TRAFFIC LIGHTS, AS WELL AS AT HIGH AND LOW SPEEDS. WE TOOK THE CAR TO A LOCAL VW DEALERSHIP HOPING THEY MIGHT BE ABLE TO DIAGNOSE THE ISSUE AND FIX IT. AFTER NEARLY 3 WEEKS OF HAVING DIFFERENT PARTS REPLACED, BEING TOLD THE ISSUE WAS SOLVED IT WAS NOT. WHEN DRIVING THE VEHICLE WITH ONLY THE KEY IN THE IGNITION IT PERFORMS BETTER, ALTHOUGH STILL DIES OCCASIONALLY, BUT WITH ANYTHING ON THE KEYRING IT WILL DIE ALMOST INSTANTLY. IT WASN'T UNTIL AFTER REMOVING OUR CAR FROM THIS DEALERSHIP THAT WE LEARNED ABOUT A RECALL ON THE VW ROUTANS THAT SEEMED VERY SIMILAR TO THE ISSUES WE WERE EXPERIENCING. UPON RESEARCH WE DISCOVERED THAT OUR VEHICLE WAS PRODUCED WITHIN THE SAME MONTH OF THE RECALLED VEHICLES BUT APPARENTLY NOT BEFORE THE ENDING DATE OF THAT RECALL. SO OTHER VW DEALERSHIPS WOULD BE HAPPY TO REPLACE THE MALFUNCTIONING PART BUT AT AN OUT OF POCKET COST FOR US, WHICH WE SIMPLY CANNOT AFFORD, ESPECIALLY AFTER THE BILL WE ARE STILL WORKING TO PAY FOR OTHER UNNECESSARY WORK. AS A CONSUMER IT IS VERY FRUSTRATING TO HAVE A VEHICLE THAT IS CLEARLY DEMONSTRATING THE SAME ISSUES AS PREVIOUSLY RECALLED VEHICLES BUT DOES NOT FALL UNDER THAT RECALL. WE HAVE REDUCED TO ONLY DRIVING THIS VEHICLE AS NECESSARY AND NO LONGER USE IT TO TRANSPORT OUR TWO YOUNG CHILDREN AS WE FEAR GREATLY FOR THEIR SAFETY.

Mileage: 100,000

THE ENGINE IS TURNING OFF. NO POWER STEERING OR BRAKES. GOING BETWEEN 20 TO 40 MILES PER HOUR.

Mileage: 94,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE ATTEMPTING TO START THE VEHICLE, IT WOULD NOT START. THE CONTACT HAD TO MAKE ABOUT TEN ATTEMPTS BEFORE THE VEHICLE WOULD START. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM); HOWEVER, THE VEHICLES PRODUCTION DATE (03/25/2010) FELL WITHIN THE DATES OF THE AFFECTED VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE WINDSHIELD WIPER ACTIVATED INDEPENDENTLY, ALL THE WARNING LIGHT ILLUMINATED, THE CHIME SOUNDED, THE SPEEDOMETER AND ODOMETER DROPPED TO ZERO. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN THEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000. UPDATED 09/06/16*LJ

Mileage: 104,000

CAR FLASHES ABS ESP SKID CONTROL MONITOR, SHUTS CAR OFF WHILE DRIVING. GOES BACK OFF, DOES IT AGAIN.LOCKS THE CAR, WON'T START, THEN STARTS A BIT LATER. COOLING SYSTEM , HEATER HOSE ISSUES, BRAKE ISSUES, CRUISE CONTROL SHUTS OFF RANDOMLY. COULD KILL SOMEONE. INTERNET SEARCH ESP VOLKSWAGENDDEFECT.COMVOLKSWAGEN_ROUTAN_PROBLEMS.HTM ALL EXACTLY WHAT I HAVE EXPERIENCED SINCE PURCHASING THIS VEHICLE A YEAR AGO. AFRAID TO DRIVE IT. UPDATED 04/05/2017 *JS

Mileage: 70,500

WHILE DRIVING AT 70 MPH ON THE INTERSTATE THE VAN SHUT-OFF WITH OUT WARNING. THERE ARE NO CHECK ENGINE LIGHTS. THE ONLY WARNING LIGHT WAS THE LOSS OF THE TRACTION CONTROL. I WAS ABLE TO MOVE THE VAN TO THE SHOULDER EVEN WITH THE LOSS OF STEERING. IT TOOK SEVERAL TRIES, BUT I WAS ABLE TO RESTART THE VAN.THIS HAS HAPPENED IN THE PAST AT LOW SPEEDS. THE EGR VALVE WAS REPLACED TWO MONTHS AGO. I HAVE ALSO REPLACED THE INTEGRATED POWER CONTROL MODULE IN THE PAST 1.5 YEARS. I HAVE ALSO HAVE ISSUES OF THE VAN NOT WANTING TO START. I TURN THE IGNITION KEY AND THERE IS NO RESPONSE FROM THE VAN. IT IS AS IF I AM NOT EVEN TRYING TO START THE VAN. THIS IS A HUGE SAFETY ISSUE. SEARCH THE INTERNET AND YOU WILL FIND THIS IS A COMMON ISSUE. I AM DISAPPOINTED THAT THERE HAS NOT BEEN A SAFETY RECALL ON.

Mileage: 110,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT ANY WARNING. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM) HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND REPLACED THE WIN MODULE. THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

Mileage: 48,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY ONE MINUTE, THE VEHICLE STARTED NORMALLY. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 91,500.

Mileage: 91,500

SOMETIMES THE ELECTRIC THROTTLE LIGHT COMES ON AND PREVENTS MY CAR FROM STARTING. WHEN I CALL FOR A TOW TRUCK TO TAKE IT TO THE DEALER TO GET IT CHECKED, IT STARTS BACK UP AND THE DEALERSHIP CAN'T FIND ANYTHING WRONG. THEN ON MY WAY HOME, IT DOES IT AGAIN. SOMETIMES I HAVE TO WAIT A FEW HOURS AND SOMETIMES A FEW DAYS. IT USUALLY HAPPENS WHEN THE CAR IS STATIONARY. THIS HAS BEEN GOING ON FOR A FEW MONTHS NOW. THE MOST RECENT WAS FRIDAY MARCH 11, 2016.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING AND THE ELECTRICAL SYSTEMS FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

Mileage: 50,000

I WOULD LIKE TO INFORM YOU THAT THE TIPM IS NOT JUST RELATED TO CHRYSLER. THE ROUTAN IS A JOINT VENTURE BETWEEN CHRYSLER AND VW. IT HAS THE BODY OF A VW BODY BUT THE ENGINE IS A CHRYSLER. MY ROUTAN HAS HAD THE TIPM FAIL ON 2/6/2016 AND CONFIRMED BY VW DEALERSHIP. THE VAN HAS THE SAME SIGNS THAT EVERY ONE ELSE WAS REPORTING EXCEPT THAT THE ENGINE NEVER SHUT OFF WHILE. IT HAS THE SIGNS OF THE ENGINE NOT WANTING TO TURN OVER, DASH LIGHTS NOT WANTING TO WORK PROPERLY AND NOW THE HEADLIGHTS NOT WORKING ON LOW OR HIGH BEAMS. THE HEAD LIGHTS HAPPENED WHEN I WAS DRIVING ON THE CITY STREETS. THE ENGINE NOT WORKING HAPPENS WHEN WE COME OUT OF THE STORES FROM SHOPPING, FIRST THING IN THE MORNING AND SAME WITH THE WINDOWS AND DOORS OPENING WHEN NOT IS USE. I RESEARCHED ONLINE ABOUT OTHER ROUTANS AND THEY HAVE CHRYSLER TIPM IN THEM. I DO NOT UNDERSTAND WHY ROUTAN'S HAVE NOT BEEN INCLUDED BECAUSE IT IS A CHRYSLER PRODUCT BUT IT HAS A VW NAME ON IT. IT WAS MADE IN THE CHRYSLER WINDSOR PLANT IN CANADA. THIS ALL STARTED IN LATE DECEMBER OF 2014 AND IT WAS OFF AND ON SINCE THEN. THE HEADLIGHTS PROBLEM IS NEW BUT THE ENGINE, DOORS AND WINDOWS ARE OFF/ON ISSUE TOO.

Mileage: 78,000

WHILE DRIVING IN LOW GEARS (2ND, 3RD) CAR WILL STALL OUT. POWER STEERING AND POWER BRAKES NO LONGER FUNCTIONING, MAKING THE CARE VERY DIFFICULT TO MANUEVER. THIS IS ESPECIALLY SCARY WHILE DRIVING IN SNOW/ICE. MAKING WITH EVEN MORE DANGEROUS IS STALLING WHILE ON BACK ROADS OR CURVES, IF I'M STALLED IN THE MIDDLE OF THE ROAD, ANOTHER CAR MIGHT NOT BE ABLE TO STOP AND RUN INTO ME. JERKING MOVEMENTS ARE ALSO OCCURING WHEN DRIVING AT LOW SPEEDS WHEN NOT ACCELERATING, LIKE CAR IS GOING TO STALL. VIN IS NOT INCLUDED IN RECALL, BUT IT IS THE SAME PROBLEM THAT WAS RECALLED ON OTHER 2010 ROUTANS.

Mileage: 71,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND VARIOUS WARNING LIGHTS ILLUMINATED. IN ADDITION, VARIOUS ELECTRICAL FUNCTIONS WERE LOST. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

Mileage: 84,000

DRIVER SIDE FRONT DOOR AUTOMATIC LOCK STOPPED WORKING. LOCK DOES NOT GO UP VIA REMOTE KEY FOB OR BY INTERNAL LOCK SWITCH. THE ONLY WAY TO GET THE DOOR TO UNLOCK IS TO ENTER THE VEHICLE VIA A DIFFERENT DOOR AND USE THE MANUAL INTERNAL HANDLE TO OPEN THE DOOR. SOMETIMES THE LOCK DOES NOT GO DOWN EITHER, LEAVING MY CAR UNLOCKED AND VULNERABLE TO THEFT. THIS IS A SAFETY HAZARD AS I AM NOT ABLE TO ENTER THE DRIVER SIDE OF THE VEHICLE IN A TIMELY MANNER. PLUS I HAVE THREE SMALL CHILDREN AND MY HANDS ARE OFTEN FULL.

Mileage: 50,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE IGNITION FAILED TO RELEASE THE KEY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,200.

Mileage: 23,200

THE CAR WILL RANDOMLY WILL NOT START. THE BATTERY AND LIGHTS SEEM TO WORK OK AT THAT TIME SO THAT IS NOT THE PROBLEM SO IT PROBABLY IS THE IGNITION SWITCH OR A SENSOR. THEN CAR WILL WORK AGAIN WITH NO CHANGES OR FIXES MADE. THE PROBLEM IS HARD TO REPLICATE BUT SINCE IT HAPPENS RANDOMLY IT NORMALLY HAPPENS IN THE WORST POSSIBLE TIME.

Mileage: 25,000

WHILE CAR IS IN MOTION, THE ENGINE WILL TURN OFF, CAUSING THE POWER STEERING NOT TO WORK. VOLKSWAGAON CUSTOMER CARE SHOWS THAT IN JUNE 2011 IGNITION SWITCH WAS REPLACED. VEHICLE HAD 15,000 MILES. THEY OFFERED NO HELP AT THIS TIME.

Mileage: 87,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER THE FIRST ATTEMPT. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.

Mileage: 42,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE KEY HAD TO BE PLACED INTO THE IGNITION SWITCH WITH FORCE AND TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE CONTACT ALSO HAD TO USE FORCE TO REMOVE THE KEY FROM THE IGNITION SWITCH. AFTER SEVERAL ATTEMPTS, THE VEHICLE WOULD NO LONGER START. THE VEHICLE WAS TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

Mileage: 50,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE VEHICLE STALLED. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. ...UPDATED 10/15/15 *BF UPDATED 10/20/15*JB UPDATED 11/17/15.*JB

Mileage: 20,000

DRIVING DOWN THE INTERSTATE AT NIGHT BOTH HEADLIGHTS WENT OUT. STRANDED NEXT TO THE INTERSTATE WITH NO HEADLIGHTS. WAS TOLD BY THE DEALER THAT THE CAR NEEDS A NEW TIPM MODULE THAT WOULD COST $930 TO INSTALL.

Mileage: 58,000

THIS HAS HAPPENED SPORADICALLY AND LUCKILY NOT ON THE FREEWAY. WHAT HAPPENS IS THAT I AM JUST DRIVING ALONG AND THE ENGINE JUST SHUTS DOWN WITH NO WARNING. ALL OTHER SYSTEMS ARE STILL FUNCTIONING (IE RADIO), BUT ANYTHING RELATED TO THE ENGINE IS SHUT DOWN. CAR CAN BE EASILY RESTARTED IN EITHER THE PARK OR NEUTRAL POSITION. THIS PROBLEM, WHEN IT HAPPENS, USUALLY OCCURS WITHIN A FEW MINUTES OF STARTING THE CAR AND DRIVING. HAS NOT HAPPENED DURING A DRIVE (MEANING THAT I HAVE BEEN DRIVING FOR A BIT). THIS CAR WAS PART OF THE RECALL BACK IN 2011 AND HAD THE WIN MODULE REPLACED. HOWEVER, EVEN THOUGH MY CAR WAS PART OF THE TARGET GROUP OF 2010 ROUTANS THAT WERE MANUFACTURED DURING THE RECALLED PERIOD, I AM NOT PART OF THE RECALL BECAUSE THE WIN MODULE WAS REPLACED BACK IN 2011. WHAT IS FUNNY IS THAT 2009 MODELS WHO ALSO HAD THEIR WIN MODULES REPLACED DURING THE EARLIER RECALL CAN GET THE NECESSARY REPAIRS UNDER THIS NEW RECALL (15V194000). I HAVE READ COMPLAINTS FROM OTHERS WITH SIMILAR ISSUES AS ME AND ALSO HAD THEIR CAR SERVICED UNDER THE PRIOR RECALL, AND WE CONTINUE TO HAVE THE SAME ISSUE OF THE ENGINE SHUTTING DOWN FOR NO REASON. WHY ARE 2010 MODELS REPAIRED UNDER THE EARLIER RECALL EXCLUDED, BUT NOT 2009 RECALL-REPAIRED MODELS NOT?

Mileage: 139,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESUMED NORMALOPERATION ONCE IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM: IGNITION: SWITCH); HOWEVER, THE VIN NUMBER WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.

Mileage: 139,000

CAR OCCASIONALLY STALLS BUT COULD BE RESTARTED. THEN SIMPLY WOULD NOT START WITH 'BADKEY' ERROR. AFTER DISCONNECTING/RECONNECTING THE BATTERY, THE CAR STARTED THEN WOULD NOT TURN OFF. YOU CAN TURN THE KEY TO THE OFF POSITION AND REMOVE IT, THE VEHICLE WILL STILL RUN. IT APPEARS TO HAVE ALL OF THE SYMPTOMS OF NHTSA CAMPAIGN NUMBER: 15V194000 WHICH RESULTED IN A RECALL HOWEVER VW SAYS THAT MY VIN IS NOT PART OF THE RECALL.

Mileage: 65,000

SEVERAL TIMES OVER THE FEW MONTHS WHEN I GO TO START MY VAN I TURN THE KEY AND ALL THE LIGHTS COME ON, ON THE DASH YET THE VEHICLE DOES NOT START. THERE IS NO NOISE ASSOCIATED WITH THIS INCIDENT. IT CAN TAKE SEVERAL TRIES TO GET THE VAN TO START.

Mileage: 87,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 20 MPH, THE IGNITION KEY FELL OUT OF THE IGNITION SWITCH INDEPENDENTLY AND THE VEHICLE REMAINED ON. THERE WERE NO WARNING SIGNS ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE SINCE IT FAILED TO TURN OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE DEALER STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Mileage: 80,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE IGNITION MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

Mileage: 35,000

SEVERAL TIMES OVER THE LAST YEAR WHEN I GO TO START MY VAN I TURN THE KEY AND ALL THE LIGHTS COME ON, ON THE DASH YET THE VEHICLE DOES NOT START. THERE IS NO NOISE ASSOCIATED WITH THIS INCIDENT. IT CAN TAKE SEVERAL TRIES TO GET THE VAN TO START. LAST FALL I HAD THE INTEGRATED POWER CONTROL MODULE REPLACED AFTER TOTAL FAILURE. THIS CAUSED THE VAN TO LOOSE ALL POWER. IT WAS A SILVER PAPERWEIGHT. BEFORE THEN AND SINCE THEN, THERE HAVE BEEN INTERMITTENT ELECTRICAL ISSUES MOSTLY CENTERING AROUND THE IGNITION. I HAVE A CONCERN THAT ONE DAY IT WILL NOT START AND I WILL BE STRANDED WITH MY CHILDREN.

Mileage: 88,000

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTON. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE WOULD SHUT OFF WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS MENTIONED IN RECALL NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AT VARIOUS SPEEDS. THE FAILURE OCCURRED ON TWO OCCASIONS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND THE DEALER STATED THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.

Mileage: 72,000

I DROPPED MY VAN OFF ON 1/21/15 AND TODAY IS 1/28/15 AND I CALLED THE DEALERSHIP THAT I BOUGHT THE VEHICLE FROM AND HE HAS BEEN HELPFUL BUT WHERE THEY DROPPED THE VAN TO, TO GET IT REPAIRED AT THE VOLKSWAGEN DEALERSHIP WHERE THEY CAN WORK ON IT SAY THEY CANNOT DUPLICATE THE MALFUNCTION. IT'S BEEN OVER A WEEK AND MY FIANCE HAD TO BE THE ONE TO CONTACT THE DEALERSHIP FOR AN UPDATE. NOW I HAVE A VIDEO THAT MY FIANCE HAS RECORDED AND I SENT IT TO THE DEALERSHIP WHERE I BOUGHT THE VAN AND HE HAS LOOKED AT IT. HE ALSO TRIED TO SEND IT VIA EMAIL TO THE VOLKSWAGEN DEALERSHIP WHERE MY VAN IS BEING REPAIRED AND THEIR EMAIL IS INCAPABLE OF RECEIVING THE FILE DUE TO THE FACT THAT IT IS TOO BIG BY THEIR STANDARDS. NOW MY FIANCE HAS CALLED THE VOLKSWAGEN DEALERSHIP DIRECTLY AND SAID TO THE SUPERVISING PERSON IN CHARGE OF WORKING ON MY VAN THAT WE ARE MORE THAN WILLING TO DRIVE OVER THERE AND SHOW HIM THE VIDEO, HIS REPLY WAS IT IS NOT NECESSARY. OK MY THOUGHT ON THAT IS IF YOU CANNOT DUPLICATE THE MALFUNCTION OF THE WINDSHIELD WIPERS NOT TURNING OFF, THE TURNING SIGNALS NOT WORKING AT ALL AND THE HEATED SEAT NOT WORKING AT ALL WOULDN'T YOU WANT TO SEE THE VIDEO. WE HAVE A RECORD OF IT AND I FEEL LIKE HE DOESN'T CARE. PLEASE INVESTIGATE THIS FAULTY VEHICLE. I AM FRUSTRATED AND NOW LOOKING INTO THE LEMON LAW. THIS VEHICLE IS A HAZARD AND MY KIDS SAFETY WHILE IN THIS VEHICLE IS MY PRIORITY. I DO NOT FEEL SAFE IN THIS VEHICLE. *TR

Mileage: 51,186

I RECEIVED A LETTER INFORMING ME THAT MY WIFE'S VW ROUTAN HAD A RECALL ON THE WIN MODULE / IGNITION. I SET UP AN APPOINTMENT TO HAVE THE RECALL TAKEN CARE OF. THE VEHICLE WAS THERE FOR TWO DAYS AND I WAS TOLD THEY COULDN'T GET THE PARTS AND TO COME PICK IT UP. WHEN I GOT HOME I RESEARCHED THE RECALL AND FOUND THAT THE IGNITION CAN TURN OFF WHILE DRIVING. SINCE THEN MY KEYS HAVE GONE BAD WHICH NEEDED TO BE REPLACED AT A COST TO ME AND I STILL DON'T HAVE A DATE THAT PARTS WILL BE RECEIVED. THE VW CORPORATE OFFICE WAS UNABLE TO GIVE ME AN ESTIMATED DATE IN WHICH THEY COULD GET THE NEW IGNITION TO A DEALER FOR THE RECALL. THE VW HAS NOW BEEN SITTING IN THE DRIVEWAY WAITING FOR REPAIR FOR OVER 3 MONTHS. THE CORPORATE OFFICE JUST WANTS THE DEALERSHIP TO DIAGNOSE WHAT CAUSED THE KEYS TO STOP WORKING AND WON'T ANSWER MY QUESTIONS ABOUT THE RECALL. THE VEHICLE IS UNSAFE FOR MY WIFE AND CHILDREN TO TRAVEL IN. *TR

Mileage: 70,000

THIS WILL BE THE THIRD TIME THAT MY FIANCE AND I ARE EXPERIENCING THIS PROBLEM. I HAVE TAKEN MY VAN BACK TO THE DEALERSHIP THE FIRST WEEK OF JANUARY 2015, IT HASN'T BEEN 2 WEEKS AND THE PROBLEM HAS COME BACK. THE VAN IS GOING BACK TO THE DEALERSHIP TO GET FIXED. THIS MORNING THE WINDSHIELD WIPERS TURNED ON AND WON'T TURN OFF OR STOP WHEN WE TURN THE SWITCH TO TURN OFF, THE TURNING SIGNAL BLINKERS, AND THE HEATED SEATS WON'T TURN ON AT ALL. WE CALLED THE DEALERSHIP AND THEY SAID THE MANUFACTURE FIXED IT BUT THEY DON'T UNDERSTAND WHY IT'S HAPPENING. TO COVER OURSELVES WE HAVE A VIDEO OF THE PROBLEM AS IT HAPPENED THIS MORNING. WE DEPEND ON THIS VAN WHEN WE TO TRANSPORT MY 3 KIDS I DON'T WANT TO KEEP THINKING SOMETHING WILL HAPPENED ON THE ROAD WHILE IN USE OR CAUSE OR BE IN AN ACCIDENT ESPECIALLY THAT THE TURNING SIGNALS WON'T TURN ON. PLEASE INVESTIGATE. *TR

Mileage: 51,186

ONCE AGAIN MY FIANCE AND I ARE EXPERIENCING THE SAME PROBLEMS WITH THE WINDSHIELD WIPERS NOT TURNING OFF WHEN YOUR TURN OFF THE SWITCH. ALSO, THE TURNING SIGNALS ARE NOT WORKING, THE HEATED SEATS DON'T TURN ON AND THE CD PLAYER DOES NOT WORK. I CALLED THE DEALERSHIP WHERE I BOUGHT AND TOLD THEM IT IS HAPPENING AGAIN AND MY FIANCE EVEN DID A VIDEO OF THE PROBLEM AS IT WAS HAPPENING. THE WEAR PART OF THIS IS WHEN WE HIT A BUMP ON THE ROAD THE WINDSHIELD WIPERS STOPPED AND THE TURNING SIGNAL CAME ON. THAT DOES NOT SIT RIGHT WITH ME. THERE HAS TO BE A SHORT SOMEWHERE. WE HAVE TAKEN IT BACK THE DAY AFTER TO THE DEALERSHIP WHERE I BOUGHT IT. I AM NOT CONFIDENT IN THIS VEHICLE WITH OUR 3 KIDS. *TR

I BEGAN TO EXPERIENCE ENGINE SHUT DOWN AND RETURNED THE VEHICLE TO XXXX ON 10/17/14. XXXX WAS UNABLE TO FIND OR REMEDY THE PROBLEM. THEY TOLD ME TO TAKE THE VEHICLE TO THE DEALER AS THE PROBLEMS THAT I EXPERIENCED WERE THE REASON FOR A RECALL. I CONTACTED XXXX VOLKSWAGEN. XXX VOLKSWAGEN TECHNICIANS DROVE MY CAR INTERMITTENTLY OVER A FOUR DAY PERIOD, THEIR TECHNICIANS WERE UNABLE TO VERIFY MY CONCERN. A CORPORATE TECHNICIAN REVIEWED MY CASE AND CAR. THE CORPORATE TECHNICIAN'S REMEDY WAS TO INSTALL A TIE TO ASSIST WITH THE RETENTION OF THE TRANSMISSION CONNECTOR. A SERVICE ADVISOR CALLED TO INFORM ME THAT THE ISSUE WAS RESOLVED AND I COULD PICK UP MY VEHICLE. I HAVE EXPERIENCED ENGINE SHUT DOWN ON AT LEAST FIVE OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE IS THE PRIMARY TRANSPORTATION FOR MY TWO YOUNG DAUGHTERS. I BELIEVE THIS VEHICLE IS A HAZARD AND ANOTHER ENGINE SHUT OFF COULD RESULT IN AN ACCIDENT THAT INJURIES MY FAMILY AND/OR OTHERS. THE PREVIOUS OWNER EXPERIENCED ENGINE SHUT DOWN AS WELL. THE PREVIOUS OWNER REPLACED THE BATTERY, ALTERNATOR, ANTILOCK BRAKING UNIT, AIR CONDITIONING UNIT AND DASH LIGHTS LATE SUMMER 2014 BEFORE SELLING/TRADING THE VEHICLE. ALL OF THESE REPLACEMENTS OCCURRED AFTER THE WIN MODULE WAS REPLACED. THE CAR CONTINUES TO EXPERIENCE ENGINE SHUT OFF. *TR

Mileage: 100,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE AUTHORIZED DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY CABLE MAY NEED TO BE REPLACED AND ALSO STATED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO ANOTHER REPAIR SHOP. THE MECHANIC STATED THAT THE WIN MODULE NEEDED TO BE REPLACED, BUT STATED THAT THE BATTERY CABLES DID NOT. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

Mileage: 32,000

WIRELESS IGNITION NODE (WIN) DOES NOT WORK PROPERLY. CAR STARTED AS NORMAL, BUT ALL INSIDE CAR NOT WORKING. WIPERS, DASH LIGHTING, GAUGES, WARNING LIGHTS, RADIO, INTERIOR LIGHTING, AND I WOULD ASSUME SAFETY ITEMS SUCH AS AIRBAGS...NOTHING INSIDE VEHICLE WORKED, YET IT REMAINED RUNNING. UPON RETURNING HOME LATER IN THE DAY, CAR DROVE AS EXPECTED AND ALL OTHER FEATURES WERE WORKING, HOWEVER VAN NOW CANNOT BE SHUT OFF. WIRELESS IGNITION NODE IS NOW STUCK IN THE RUN POSITION. DUE TO IT BEING STUCK IN THE RUN POSITION, LOCKS, ALARM, DO NOT WORK. THE KEY FOB ALSO DOES NOT STAY LOCKED IN THE WIN AS IT SHOULD WHILE THE VEHICLE IS ON. IT CAN JUST FALL OUT. THIS PART IS RECALLED ON THESE VW ROUTAN VEHICLES MANUFACTURED UP TO JUNE OF 2010...MY VEHICLE WAS MANUFACTURED IN JULY OF 2010. IT SEEMS TO ME, THAT I AM HAVING VERY SIMILAR ISSUES THAT I CONSIDER SIGNIFICANT SAFETY ISSUES. THE ORIGINAL RECALL IS FROM MAR 01, 2011 NHTSA CAMPAIGN ID NUMBER: 11V151000. ACCORDING TO VW, MY VIN DOES NOT FALL UNDER THIS RECALL. IT SHOULD! PLEASE LOOK INTO ADDING IT. THANK YOU *TR

Mileage: 63,000

I JUST BOUGHT THIS VAN IN JULY OF THIS YEAR. MY FIANC DRIVES THE VAN MORE THAN ME AND HE TOLD ME THAT THE WINDSHIELD WIPERS WILL NOT SHUT OFF. I CALLED THE VOLKSWAGEN AT 1-800-822-8987 ON MONDAY AND GAVE HER MY VIN AND SHE SAID IT WAS NOT PART OF ANY RECALL BUT WHEN I LOOKED UP THE RECALL PAPERWORK ON THIS SITE, RCDNN-11V151-5396, IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR348536 AND RCDNN-11V151-1295 (AMENDED), AND IT SAID THE NUMBER OF VEHICLES AFFECTED BETWEEN 2V4RW-D-AR138555 - 2V4RW-D-AR360513, IF I AM LOOKING AT IT CORRECTLY MY VIN FALLS BETWEEN THOSE NUMBERS. THIS IS THE FIRST WE EXPERIENCE ANY ISSUES AND TODAY MY FIANC TOLD ME THAT THE ODOMETER MILEAGE READS GATES INSTEAD OF THE NUMBERS. WE ARE DROPPING THE VAN OFF TOMORROW TO GET IT LOOKED AT BUT I AM BRINGING ALL THE PAPER OF THE RECALL AND THE SERVICE BULLETIN. I JUST BOUGHT THIS VAN AND WE ONLY USE IT LESS 6 MILES EVERY DAY, IT'S ONLY USED TO TRANSPORT MY KIDS TO AND FROM OUR DAYCARE, OR IF WE HAVE TO TAKE ALL 5 PEOPLE ANYWHERE OTHER THAN THAT WE DON'T USE IT, WE ALWAYS RENT CARS TO GET OUT OF THE AREA. PLEASE INVESTIGATE I HAVE 3 CHILDREN AND I DON'T WANT TO WORRY ABOUT EXPERIENCING A BAD ACCIDENT WITH MY KIDS IN THE CAR, LIKE SOME OF THE SUBMITTED COMPLAINANTS HAVE EXPERIENCED. *TR

Mileage: 50,197

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY STALLED AS THE ETC (ELECTRONIC THROTTLE CONTROL) WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

Mileage: 108,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM), THE VEHICLE BEGAN STALLING WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL TIMES. THE DEALER REPLACED THE WIND MODULE TWICE, ALONG WITH THE BATTERY AND KEY FOB, BUT THE FAILURE RECURRED. THE DEALER WAS UNABLE TO CORRECT THE FAILURE AND STATED THAT THE FAILURE WAS NOT DUE TO THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 85,000.

Mileage: 85,000

CAR BATTERY IS IN GOOD SHAPE BECAUSE I RECENTLY REPLACED IT WITH A NEW ONE. THE PROBLEM IS OCCASIONALLY I TRY TO START THE VEHICLE AND IT WILL NOT START WHEN THE ELECTRONIC THROTTLE CONTROL LIGHT IS BLINKING BUT IF I USE MY CAR KEYS TO LOCK AND UNLOCK THE CAR, THEN THE ELECTRONIC THROTTLE CONTROL LIGHT WILL GO OFF AND CAR WILL START. LAST WEEK IT OCCURRED TWO TIMES AND I TOOK THE CAR TO VOLKSWAGEN DEALERSHIP BUT THEY TOLD ME, THE DIAGNOSTIC TEST IS NOT SHOWING ANY CODE AND HENCE THERE IS NO PROBLEM WITH MY CAR BUT I THINK THERE IS A PROBLEM BECAUSE I HAVE EXPERIENCED THIS PROBLEM FIVE TIMES IN TOTAL. THEY REQUESTED I TOW MY CAR TO THEM THE NEXT TIME IT OCCURS TO SEE IF THE CODE CAN BE DETERMINED BUT I STILL NOT COMFORTABLE BECAUSE I DON'T KNOW WHAT IS COMING NEXT. *TR

Mileage: 38,000

OCTOBER 30, 2010 - WENT TO START THE VEHICLE BUT NOTHING HAPPENED. I THOUGHT THAT PERHAPS I HAD NOT ENGAGED THE SHIFT PROPERLY AND THEN RESTARTED. THE DASH LIGHTS CAME ON BUT COULD NOT START THE VEHICLE. IT WAS NOT OCCURRING SIGNIFICANTLY UNTIL 2014. TOOK TO OUR DEALER BUT THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE AS NO INDICATORS WERE TRIPPED AND NO TROUBLE LIGHTS TO IDENTIFY PROBLEM. FREQUENCY OF NOT STARTING HAS BEEN MORE SIGNIFICANT (TWICE A WEEK NOW). TOOK BACK TO DEALER WHEN THE ENGINE LIGHT DISPLAYED AND THE SERVICE MANAGER STATED THERE WAS A RECALL BUT NOT FOR OUR VEHICLE. IN ADDITION, WHEN USING THE REMOTE START, THE ENGINE WOULD NOT TURN OVER BUT WOULD JUST CLICK (SAME PROBLEM). SEEMS TO BE THE EXACT SAME ISSUE WE ARE EXPERIENCING AS THE RECALL STATES. DEALERSHIP WANTS ALMOST $1000.00 TO REPLACE IGNITION AND GEAR SHIFTER TO REPAIR THE PROBLEM. AND THAT IS IF THIS IS THE CORRECT DIAGNOSIS ACCORDING TO VW. THERE SHOULD BE AN INVESTIGATION INTO THIS ISSUE AND IF FOUND TO BE A COMMON DEFECT, A RECALL SHOULD BE ISSUED FOR ALL VEHICLES IMMEDIATELY. WE DO NOT KNOW THE CONSUMER SAFETY ELEMENT INVOLVED AND BELIEVE THIS ISSUE SHOULD BE GIVEN GREAT PRIORITY TO LAUNCH AN INVESTIGATION AS MOST VANS AS THIS ARE USED FOR CHILD TRANSPORTATION. WE DRIVE OUR FOUR CHILDREN IN THIS VEHICLE WHEREVER WE TRAVEL. PLEASE INVESTIGATE. *TR

Mileage: 2,000

ON AUGUST 14TH, 2014, I PLACED MY KEY IN THE IGNITION OF MY 2010 VOLKSWAGEN ROUTAN. THE CAR/ENGINE MADE AN ODD SOUND WHEN THE KEY WAS TURNED AND ALL THE LIGHTS WENT OUT. ADDITIONALLY, THE DASH LIGHTS STARTED FLASHING AND MY KEY BECAME PERMANENTLY STUCK IN THE IGNITION. I HEARD A VERY RAPID "CLICKING" NOISE UNDER THE HOOD SO I OPENED IT AND DISCOVERED THE FUSE BOX UNDER THE HOOD WAS THE SOURCE. UPON OPENING IT, I HEARD A VERY FAST CLICKING SOUND AND FELT EACH FUSE AND FOUND THE LARGE FUSE, 2ND FROM THE LEFT FRONT WAS CLICKING VERY FAST AND LOUDLY. I NEEDED THE VEHICLE SO I USED JUMPER CABLES AND THIS EVENTUALLY ENABLED MY CAR'S KEY TO RELEASE. ALL THE WARNING LIGHTS WERE LIT UP AND I LEFT THE ENGINE RUN FOR APPROXIMATELY 8 MIN., THEN TURNED OFF THE CAR - TO VERIFY IT WOULD START AGAIN. IT DID, AND NOW ONLY THE ENGINE WARNING LIGHT THAT LIGHTS UPON AN INCIDENT IS STILL LIT. I CALLED MY CLOSEST VW DEALER, WHO HAS SERVICES MY CAR IN THE PAST, AND THEY CLAIMED NO KNOWLEDGE OF THE ISSUE AND STATED THE RECALL #66665 ELECTRICAL SYSTEM - IGNITION SWITCH - IS NOT APPLICABLE TO MY VEHICLE. SURE IT ISN'T! EXACT SAME ISSUE THAT IS NOTED IN THE RECALL, BUT SOMEHOW MY VEHICLE IS NOT ONE OF THE ONES AFFECTED. I AM PURSUING THING WITH THE SERVICE MANAGER, BUT SO FAR ONLY PUSH BACK. *TR

Mileage: 45,400

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHEN ATTEMPTING TO POWER OFF THE VEHICLE, THE KEY WOULD REMAIN STUCK IN THE IGNITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.

Mileage: 67,000

WE BOUGHT OUT VW IN 2013. WE JUST FOUND OUT ON JULY 23 THAT THERE WAS A RECALL ON THE 2010 VW ROUTAN. HEADLIGHTS ARE NOT COMING ON AND THE ITS AN IGNITION SWITCH PROBLEM BUT THE DEALERSHIP WON'T FIX IT. *TR

SENT MY 2010 VOLKSWAGEN ROUTAN TO A DETAIL SHOP ON APRIL 23, 2014 AT 930 A.M. IN MCALLEN TEXAS. WHILE BEING WORKED ON AND THEREAFTER COMPLETED, THE TECHNICIAN HAD DIFFICULTY GETTING IS STARTED IN WHICH A HAZARD WARNING INDICATED A "BAD KEY".TECHNICIAN WAS ABLE TO GET IT STARTED AND WE DROVE OUR VAN WEST APPROXIMATELY 45 MILES. UPON ARRIVAL AT RESIDENCE NOTED THAT IGNITION STAYED STUCK IN ACCESSORY MODE AND DRAINED MY BATTERY. SENT TO DEALERSHIP FOR DIAGNOSTICS AND REPAIRS, AND AFTER SIX DAYS OF RESEARCH AND STUDY, END RESULT IS A FAULTY IGNITION SWITCH. I DID SOME RESEARCH AND FOUND CAMPAIGN - RECALL ID # 66665 FOR MY VEHICLE BUT ONLY TO THE MANUFACTURED DATE OF JULY 2010. MY VEHICLE WAS MANUFACTURED AUGUST 2010. LOOKING AT THAT IT IS ONLY A MATTER OF DAYS OF THOSE 12000 VEHICLES THAT WERE CALLED IN TO REPAIR FREE OF CHARGE, THAT PERHAPS MY VEHICLE COULD BE ONE OF HUNDREDS MORE TO COME FORWARD WITH THE SAME COMPLAINT? I ONLY THANK GOD THAT WHILE DRIVING 65 TO 70MPH THAT IGNITION SWITCH DID NOT ACCIDENTALLY GO INTO ACCESSORY MODE FROM THE ON POSITION AND RISK ACCIDENT THUS RESULTING IN INJURY OR DEATH. MY VIN# [XXX] AND MILEAGE IS AT 56,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 56,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE BATTERY AND ALTERNATOR BUT THE FAILURE OCCURRED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 11V151000 (ELECTRICAL SYSTEM ) BUT THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

Mileage: 53,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND COULD NOT BE RESTARTED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 11V151000(ELECTRICAL SYSTEM) BUT WAS ADVISED BY THE DEALER THAT THE REPAIRS WERE PREVIOUSLY PERFORMED. THE CONTACT STATED THAT THE FAILURE WAS RECURRING OVER A TWO-WEEK PERIOD. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

Mileage: 60,000

THIS IS MORE OF A QUESTION THAN A COMPLAINT. RECALL # 11V-151000 SUDDEN ENGINE SHUT OFF WAS REPORTED MARCH 2011 AS OF APRIL 2012 VOLKSWAGEN QUARTERLY PERFORMANCE REPORT SAYS: OVER 80% AFFECTED HAVE BEEN FIXED AND ONLY 166 WERE UNREACHABLE. SO WHY DO I SEE THE SAME COMPLAINT ON YOUR WEBSITE AS LATE AS AUG 2013 COULD THIS BE THE FEW THAT WERE NOT FIXED? OR IS IT POSSIBLE THE PROBLEM IS AFFECTING MORE CARS THAN REPORTED? I HAVE A 2010 ROUTAN , I AM SERIOUSLY THINKING ABOUT TRADING IT IN BEFORE THE "SUDDEN ENGINE SHUT OFF" HAPPENS TO MY FAMILY. AM I PARANOID? OR DO I HAVE A VALID POINT. CAN SOMEONE TELL ME? VOLKSWAGEN SAYS I AM PARANOID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS IS MORE OF A QUESTION THAN A COMPLAINT. RECALL # 11V-151000 SUDDEN ENGINE SHUT OFF WAS REPORTED MARCH 2011 AS OF APRIL 2012 VOLKSWAGEN QUARTERLY PERFORMANCE REPORT SAYS: OVER 80% AFFECTED HAVE BEEN FIXED AND ONLY 166 WERE UNREACHABLE. SO WHY DO I SEE THE SAME COMPLAINT ON YOUR WEBSITE AS LATE AS AUG 2013 COULD THIS BE THE FEW THAT WERE NOT FIXED? OR IS IT POSSIBLE THE PROBLEM IS AFFECTING MORE CARS THAN REPORTED? I HAVE A 2010 ROUTAN , I AM SERIOUSLY THINKING ABOUT TRADING IT IN BEFORE THE "SUDDEN ENGINE SHUT OFF" HAPPENS TO MY FAMILY. AM I PARANOID? OR DO I HAVE A VALID POINT. CAN SOMEONE TELL ME? VOLKSWAGEN SAYS I AM PARANOID. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE 'BAD KEY' MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED THE KEY AND REPROGRAMMED THE SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.

Mileage: 70,000

I WAS MAKING A LEFT TURN IN MY 2010 VOLKSWAGEN ROUTAN VIN# [XXX] ONTO A BUSY STREET AND CAR SUDDENLY STALLED OUT. I LOST POWER STEERING AND NEARLY JUMPED THE CURB AND HIT A WOMAN WITH A BABY STROLLER. I HAD MY 3 KIDS WITH ME IN THE CAR AGES 5, 4, AND 1. CAR STARTED BACK UP RIGHT AWAY. THIS PROBLEM HAPPENED ONCE BEFORE WHEN I WAS DRIVING STRAIGHT AT ABOUT 30MPH ON A RESIDENTIAL STREET BUT I THOUGHT IT WAS A FREAK INCIDENT SINCE THE CAR WAS BRAND NEW WITH BARELY 10,000 MILES ON IT. THIS TIME IT NEARLY COST PEOPLE THEIR LIVES. I TOOK IT TO THE DEALER. THEY KEPT IT FOR 6 DAYS. MEANWHILE I HAD TO USE A MUCH SMALLER LOANER CAR WHICH WAS NOT MADE FOR A FAMILY OF FIVE. THEY TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM AND THAT EVERYTHING SEEMS FINE AND THAT THERE IS NOTHING THEY CAN DO AND IF IT HAPPENS AGAIN TO MAKE ANOTHER APPOINTMENT. WELL IT HAPPENED AGAIN. 3 MORE TIMES IN FACT. I CALLED UP THE DEALER AGAIN. HE TRIED TO DETER ME FROM GOING IN SAYING "YOU CAN BRING IT IN AGAIN BUT IF WE CANT DUPLICATE THE PROBLEM THEN THERE IS NOTHING THEY CAN DO." ALSO MADE IT A POINT TO TELL ME THAT THEY ONLY HAVE SMALL LOANER CARS AVAILABLE. I ALSO CALLED VOLKSWAGEN AND TOLD THEM THE STORY. THEY TOLD ME TO BRING IT TO DEALER. THIS STALLING ISSUE WHICH OCCURRED AGAIN ON 4/16/2013 IS THE LAST STRAW. I REFUSE TO GET INTO THIS DEATHTRAP TO TAKE IT TO THE DEALER. ITS A SHAME THE CAR ONLY HAS 18000 MILES ON IT YET IT IS HAVING THESE ISSUES. I WILL NEVER BUY A VOLKSWAGEN AGAIN. THEY CAN SEND A TOW TRUCK. IT IS VERY DANGEROUS. I GUESS LEGAL ACTION IS CALLED FOR HERE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 12,000

WE WHERE DRIVING ON THE EXPRESSWAY(FREEWAY) AND THE VEHICLE SHUT DOWN ON US FROM 65-0 IN SECONDS, IT TOOL ABOUT A MINUTE AND IT CAME BACK UP THIS HAPPENED ABOUT 3-4 TIMES . ABOUT A MONTH LATER IT ID THE SAME THIS TIME WHEN WE FIRST TURNED ON THE VAN. ABOUT MARCH TIME FRAME THE VAN WOULD NOT START ANYMORE AFTER A LONG TRIP AWAY FROM HOME THE CABLES HAD BEEN ERODED AND SEVERELY DAMAGED TO THE POINT OF NO POWER GOING TO THE VAN. THE DEALER REPLACED THE ELECTRIC CABLES BUT ABOUT 1 1/2 MONTHS LATER THE SAME EROSION STARTED TO HAPPEN. WE CONTINUED TO INFORM VW ABOUT THE ISSUES AND THEY ALWAYS SAID THE SAME BRING IT IN WHEN IT HAPPENS. WE FINALLY HAD TO GET RID OF THE VAN WE CAN NOT AFFORD A FATALITY TO TRY AND PROVE A POINT. *TR

THIS IS THE THIRD EXPERIENCE WE HAVE HAD OF OUR CAR SHUTTING OFF ALL OF THE SUDDEN. THE FIRST TIME IT HAPPENED I COULD HARDLY PULL THE CAR OFF THE ROAD BECAUSE WHEN IT SHUT OFF I WAS ON THE HIGHWAY AND WAS VERY DIFFICULT TO STEER OF THE ROAD. THE SECOND AND THIRD TIME THIS HAPPENED I WAS IN TOWN AND ALSO HAD A HARD TIME PULLING OVER. AFTER EACH INCIDENT I HAD TO TURN KEY TO OFF POSITION PUT CAR IN PARK AND RESTART IT. THEN IT SEEMED TO BE OK UNTIL THE NEXT TIME IT HAPPENED. THIS IS VERY SCARY AND COULD CAUSE AN ACCIDENT. I AM SCARED TO DRIVE THIS CAR NOW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 29,000

PURCHASED THE VEHICLE FROM THE DEALERSHIP IN APRIL 2011. WE TOOK A FAMILY VACATION IN JUNE AND NOTICED THAT THE VEHICLE SHUT ITSELF OFF A FEW TIMES WHILE IN MOTION; CAUSING THE VEHICLE TO LOSE POWER AND ALL STEERING. ON THE SAME TRIP, WHEN USING THE KEY FOB, THE ENTIRE ELECTRICAL SYSTEM WOULD FREEZE AND SHUT ITSELF OFF. IT EVENTUALLY TURNS BACK ON AFTER 5 OR SO MINUTES. THE WYNN MODULE WAS REPLACED. BEFORE DEPARTING FOR THE VACATION, WE HAD BRAKE ISSUES WITH THEM MAKING A GRINDING NOISE AND , SOMETIMES NO STOPPING POWER. DEALER REPLACED ROTORS. THE PASSENGER SLIDER DOORS HAVE ISSUES. WHEN CLOSING, THE DOOR'S SAFETY MECHANISM WOULD NOT BACK TRACK THE DOORS WHEN IT HIT SOMETHING COMING OR GOING INTO/OUT OF THE VEHICLE. THE DOOR SHUT ON MY SON! THE VEHICLE HAS BEEN TO THE DEALERSHIP MORE TIMES THAN A NEW VEHICLE SHOULD.... DID I MENTION THAT WE STILL HAVE BRAKE ISSUES AND ELECTRICAL ISSUES. IT SEEMS THAT ALL THE DEALERSHIP CAN SAY IS THAT WE CANNOT DUPLICATE THE SITUATION. EACH TIME THAT THE VEHICLE GOES TO THE DEALER, THEY HAVE IT FOR A WEEK OR MORE! I HAVE OWNED CHRYSLER/DODGE PRODUCTS BEFORE THIS AND THIS IS WHY I WENT TO A VW. NEEDLESS TO SAY, I DIDN'T DO MY HOMEWORK BEFORE PURCHASING. IT SEEMS THAT THIS VW IS A "CHRYSLER". AS OF TODAY, 15 JANUARY, I AM LOOKING INTO THE "LEMON LAW" AND POSSIBLY SEEKING LEGAL ACTION. SOMETHING NEEDS TO BE DONE. WHY DO WE HAVE TO WAIT UNTIL THIS VW VEHICLE CAUSES SERIOUS DAMAGE TO PROPERTY, PERSON AND MAYBE EVEN DEATH BEFORE THE NHTSA LOOKS INTO THE VW SITUATIONS?

Mileage: 2,800

AUGUST 11, 2010 THE CHECK ENGINE LIGHT WAS ONE. CODES P0038 AND P0032 FOR 02 SENSOR FAULTS POPULATED. THE CODES WERE CLEARED. WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY DAY. SEPTEMBER 13, 2010 THE CHECK ENGINE LIGHT CONTINUED TO COME ON. THE GROUNDS WERE TIGHTENED AND THE VEHICLE WAS TEST DRIVEN. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 2 DAYS. DECEMBER 3, 2010 THE CHECK ENGINE LIGHT WAS STILL COMING ON AND OFF. CHECK AND FOUND FAULT CODES STORED FOR REAR 02 SENSOR. THE FAULTY REAR 02 SENSOR WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 4 DAYS. FEBRUARY 18, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. IT WAS DETERMINED THAT THE ECM NEEDED TO BE RESET. THE ECM WAS RESET AND RECHECKED FOR CODES. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 1 DAY. MAY 13, 2011 THE CHECK ENGINE LIGHT WAS STILL COMING ON. THE ROUTAN STALLED OUT TWICE IN ONE DAY WHILE DRIVING. THE WIN MODULE WAS REPLACED AND TWO NEW KEYS WERE PROGRAMMED FOR THE VEHICLE. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 10 DAYS. OCTOBER 31, 2011 THE VEHICLE WAS HUMMING DURING ACCELERATION AND PULLING WITHOUT PROPERLY SWITCHING GEARS. METAL WAS FOUND IN THE PAN BELL, HOUSING AND COMPOUNDS. THE TRANSMISSION WAS REPLACED. A LOANER/RENTAL VEHICLE WAS ISSUED FOR APPROXIMATELY 13 DAYS. DECEMBER 7, 2011 THE ROUTAN STALLED OUT TWICE WHEN GOING FROM REVERSE TO DRIVE. A LOANER VEHICLE WAS ISSUED AND WE WERE WITHOUT THE USE OF OUR VEHICLE FOR APPROXIMATELY ONE DAY. DECEMBER 16, 2011 THE VEHICLE STALLED WHILE IN MOTION TWICE, ONCE WHILE STOPPING AT A TRAFFIC SIGNAL AND AGAIN WHILE PARKING AND PLACING THE VEHICLE IN REVERSE. WE TOOK THE VEHICLE TO YOUR DEALERSHIP TO BE TESTED AND REPAIRED. WE WERE ISSUED A LOANER VEHICLE. AS OF TODAY, DECEMBER 16, 2011, WE ARE STILL WITHOUT THE USE OF OUR VEHICLE. *TR

Mileage: 6,000

VW HAS A RECALL ON 2010 ROUTAN VANS ON A PART CALL A WINN MODULE WHICH CONTROLS THE CAR IGNITION. OUR VAN IS ON THE RECALL LIST AND HAS SHUT-OFF TWICE IN TRAFFIC. YOU HAVE NO ENGINE POWER AND LOSE POWER STEERING. ON LOW SPEED ROADS NOT AS BIG A PROBLEM AS ON A FREEWAY WERE IT COULD BE LIFE THREATENING. OUR VAN HAS BEEN AT SOUTH TOWN VW AND WE HAVE BEEN WAITING FOR 8 WEEKS FOR A PART THAT SHOULD COME IN NEXT WEEK. RICHARD THE SERVICE MANAGER AT SOUTH TOWN FINALLY ADMITTED THEY HAD NO IDEA WHEN THE PART WOULD COME IN. SO I CALLED VW CORPORATE AND SPOKE WITH MULTIPLE PEOPLE, ONE SAID THEY HAD NO IDEA THERE WAS A BACKORDER, I INFORMED HIM THE DEALER SAID THAT THEY HAD 30 VANS WAITING FOR THE PART, AT ONE DEALER IN UTAH. FINALLY TODAY, AFTER A WEEK A VW MANAGER NAMED ERIK WALOWKSI CALLED MY WIFE AND SAID THEY HAD NO ETA ON THE PART AND THEY WERE STILL RESEARCHING THE KIND OF BACKORDER IT IS. WHAT A RELIEF THAT THEY HAVE NO IDEA WHEN PART WILL COME IN AND I HAVE A FAMILY VAN THAT WILL QUIT IN TRAFFIC. IS IT POSSIBLE FOR THIS BACKORDER PROBLEM TO BE LOOKED AT BY SOMEONE OTHER THE VW BEFORE SOMEONE GETS HURT. THANK YOU *TR

Mileage: 6,000

WAS DRIVING ON A FREEWAY WITH A BABY WHEN THE CAR WILL NOT MOVE FORWARD WHILE RUNNING AT 60MPH. VERY DANGEROUS ESPECIALLY WITH A BABY. THE CAR WAS ALSO BACKING UP IF WE DO NOT STEP ON THE HANDBRAKE. THE PREVIOUS DAY BROUGHT THE CAR TO THE DEALER BECAUSE I TOLD THEM THAT THE CAR WILL NOT MOVE EVEN IF I STEP ON THE GAS AND THE ENGINE LIGHT IS ON. ALSO TOLD THEM TO CHECK THOROUGHLY BECAUSE I AM GOING ON A ROADTRIP. THEY CALLED AND SAID THE CAR DOES NOT HAVE A PROBLEM. I FOUND OUT THAT VOLKSWAGEN HAS AN ISSUE WITH TRANSMISSION. SERVICE CENTER SHOULD HAVE LOOK INTO THIS BEING THAT IT IS COMMON PROBLEM WITH VOLKSWAGEN BEFORE RELEASING THE CAR. ALSO WHEN I CALLED THEIR ROADSIDE ASSISTANCE THEY SAID THAT THE NEAREST DEALER WILL NOT TAKE OUR CAR BECAUSE WE NEED AN APPOINTMENT. ( FOR AN EMERGENCY) WHAT DO WE DO, I EVEN TOLD THEM WE HAVE A BABY WITH US AND WE ARE IN A BUSY FREEWAY. WE HAD TO CALL AGAIN AND TELL THEM THE SITUATION. THEN THE DEALER HELPED US. CALLED VOLKSWAGEN CUSTOMER SERVICE ON 9/06 TOLD A GUY NAMED[XXX]. ABOUT THEIR WARRANTY AND SAID TALK IT OUT WITH THE DEALER, DEALERS ARE A PRIVATE OWNED COMPANY. WHO DO WE THEN BRING THE CAR FOR REPAIR FOR CARS UNDER WARRANTY? WHEN I CALLED THEIR CUSTOMER SERVICE SEEMS LIKE TRANSMISSION ISSUE IS NOT SOMETHING IMPORTANT BUT NOT FOR SOMEBODY LIKE ME WHO DRIVES WITH A BABY IT IS VERY IMPORTANT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

Mileage: 18,000

2010 VW ROUTAN VAN. CAR HAS STALLED WHILE DRIVING THREE TIMES. EACH TIME WE HAVE BROUGHT IT IN FOR REPAIR WHERE THEY REPLACED IGNITION, KEY, ETC. A NATIONAL RECALL WAS DONE FOR THIS PROBLEM AND WE TOOK IT IN FOR THE RECALL. NOW IT'S DONE IT AGAIN AFTER THE RECALL. IT'S IN THE SHOP NOW AND WE HAVE FILED A COMPLAINT WITH VW USA AND DEALER. WE'RE WAITING FOR THEIR DECISION AS WE KNOW FROM OTHER PEOPLE AT THE DEALER IN THE SERVICE DEPT THAT THIS IS A REAL PROBLEM AND ANOTHER PERSON WE KNOW DIRECTLY WITH THE SAME MAKE/MODEL HAS THE SAME PROBLEM. WE WILL NOT TAKE THE CAR BACK NO MATTER WHAT. THIS IS A LIFE THREATENING DEFECT. WE ARE PREPARED TO TAKE LEGAL LEMON LAW ACTION IF VW DOESN'T DO THE RIGHT THING. *TR

Mileage: 21,000

VOLKSWAGEN ROUTAN (2010) STALLS WHILE DRIVING. THIS HAS HAPPENED 3 TIMES WHILE I AM DRIVING. TWICE I AM DRIVING 55 MILES AN HOUR, ANOTHER TIME DRIVING ABOUT 35 MPH. IT DOES RESTART AFTER I PUT THE CAR IN NEUTRAL, BUT COULD HAVE BEEN VERY DANGEROUS AS THE STEERING WHEEL LOCKS UNTIL I CAN RESTART IT! DANGEROUS. *TR

Mileage: 13,000

OUR 2010 ROUTAN HAD ENGINE FAILURE MULTIPLE TIMES SINCE WE PURCHASED IT IN JUNE 2010.WE WOULD START THE CAR&THE IGNITION WOULD CLICK BACK OFF. IT HAS PROGRESSED TO THE POINT OF THE IGNITION TURNING OFF WHILE DRIVING. SEVERAL TIMES IT HAPPENED WHILE ON ROAD IN TRAFFIC,CAUSING CAR TO CRASH INTO CURBS OR FENCES.IT CULMINATED IN A COLLISION ON THE FREEWAY DUE TO THE IGNITION SHUTTING OFF & WE WERE UNABLE TO PROPERLY BRAKE OR SWERVE AWAY FROM COLLIDING INTO BACK OF CAR. WE HAD INFORMED THE DEALER SEVERAL TIMES OF THE PROBLEM&THEY WERE NEVER ABLE TO LOCATE PROBLEM.MAY WAS THE MOST RECENT TIME WE HAD INFORMED MCKENNA VW TWICE OF THE PROBLEM,ONCE AT A SERVICE APPT&ONCE BY PHONE AFTER CAR HAD COLLIDED WITH CURB AFTER ENGINE FAILED ON STREET.IN JUNE,AFTER COLLISION ON FREEWAY,WE WERE MADE AWARE OF A RECALL ON THE IGNITION OF 2010 ROUTANS. THIS RECALL WAS MADE BECAUSE THE IGNITION SWITCH FROM ON TO ACCESSORY AND THEREBY COULD CAUSE CRASHES .THE AIR BAGS ALSO DID NOT DEPLOY IN THE CRASH.THE ROUTAN WAS GOING ROUGHLY 45 MPH AT HAD SEVERE FRONT END DAMAGE. *TR

Mileage: 12,450

WHILE DRIVING MY 2010 VOLKSWAGEN ROUTAN AT APPROX 20 MPH IN A SCHOOL ZONE THE ENGINE STALLED ON ME. THE STEERING WHEEL LOCKED UP AND I HAD TO FRANTICALLY PUT THE VAN INTO PARK WHILE ATTEMPTING TO RESTART. THIS VEHICLE HAS DONE THIS SAME THING APPROX 10 TIMES OVER THE PAST YEAR. I HAVE NOTIFIED DEALERSHIP WHO SAID THEY COULD NOT DUPLICATE THE ISSUE AND THAT THE VEHICLE HAD NO CODES STORED THE 1ST TIME THE VEHICLE WAS SENT IN FOR REPAIR. 2ND TIME IT WAS SENT IN THEY KEPT IT OVER THE WEEKEND SO SOMEONE COULD DRIVE IT AN WERE ABLE TO DUPLICATE. THEY PUT A NEW IGNITION SWITCH IN. VAN IS AT DEALERSHIP AGAIN FOR SAME ISSUE. THEY AGAIN ARE SAYING THEY CANNOT DUPLICATE ISSUE AND NO CODES ARE STORED. I WAS TOLD THEY WILL BE REPLACING IGNITION SWITCH AGAIN AND "HOPEFULLY" THIS WILL SOLVE THE ISSUE. *TR

Mileage: 8,500

WHILE DRIVING ON HIGHWAY AT 60 MPH. CAR (2010 VOLKSWAGEN ROUTON) SUDDENLY STOPPED. TRIED TO START IT, I WORKED AND THEN SUDDENLY STOPPED AGAIN. THE CAR STOPPED SUDDENLY TURNED OFF WHILE DRIVING AT 60, I COULD HAVE BEEN KILLED. HAD TO WAIT 1 1/2 HOURS TO BE TOWED. TURNS OUT PROBLEM IS IN IGNITION, THE PART THAT THE KEY GOES INTO. THE PART IS ON BACK ORDER, HAVE ALREADY HAD TO WAIT OVER A WEEK. AND THEY ARE STILL UNSURE AS TO WHEN THE PART WILL BE IN. THE PROBLEM IS A RECALL ITEM AND VOLKSWAGEN DIDN'T INFORM ME AND WHEN I CALLED THEY STILL DIDN'T KNOW ABOUT THE RECALL. I FOUND OUT IS WAS RECALL BY GOGGLING IT. THEY DON'T HAVE IN THEIR SYSTEM THAT ITS A RECALLED ITEM. HAD I BEEN TOLD ABOUT RECALL OUR LIVES WOULD NOT HAVE BEEN IN DANGER. I WOULD LOVE TO GET OUT OF THE LEASE AND REALLY DON'T WANT TO DRIVE A CAR FROM A COMPANY THAT DOESN'T INFORM CUSTOMERS OF RECALLS. CALLED VOLKSWAGEN, THEY ARE LOOKING INTO IT. *TR

Mileage: 10,500

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO DRIVE TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. THE FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE WIND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THEY WERE NOT AWARE OF A RECALL. NHTSA CAMPAIGN RECALL NUMBER 11V151000 (ELECTRICAL SYSTEM:IGNITION:SWITCH) WAS RELATED TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.

Mileage: 6,000

DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE BEEN TAKING THE VEHICLE TO VW SERVICE MULTIPLE TIMES. I KEEP GETTING THE RUNAROUND AND THEY SAY THE VEHICLE IS FINE AS THEY CANNOT REPRODUCE THE ISSUE. I GUESS MY KIDS' LIVES ARE NOT IMPORTANT TO VW. THE VAN IS BRAN NEW AND ONLY HAS 8K MILES. VW SAID THAT THEY COULD NOT DO ANYTHING AND THE ONLY ADVICE WAS THAT IF IT SHUTS OFF AGAIN DONOT TURN ON THE VEHICLE STAY WHERE YOU ARE JUST CALL ROAD SIDE ASSISTANCE. THAT IS THE MOST RIDICULOUS ADVICE I HAVE EVER HEARD! I WOULD NEED TO STAY IN THE MIDDLE OF THE HIGHWAY OR IN BETWEEN A TRAFFIC INTERSECTION WITH MY KIDS. I HAVE STRUGGLED SO MUCH TO ESCALATE THIS AND NOW FINALLY VW HAS REPLACE THE IGNITION SWITCH BASE ON THE 03/10/11 RECALL. THIS VAN ALSO HAS OTHER PROBLEMS WITH THE AUTOMATIC DOORS. THESE DOORS SMASH MY KIDS AND HAVE HAD SOME INJURIES BECAUSE OF THIS. YOU TRIGGER THE DOORS TO OPEN AND YOU THINK THEY WILL REMAIN OPEN BUT THEY DON'T LOCK. THE DOORS RAPIDLY CLOSE THEM SELF, TRAPPING ANYTHING IN THEIR WAY. THE SAME BEHAVIOR HAPPENS AS YOU WALK AWAY AND THINK THE DOOR WILL SHUT AND LOCK. YOU COME BACK FROM WALMART AND SEE THAT THE DOORS ARE WIDE OPEN. THE LAST THING I NEED IS SOME SICKO HIDING IN THE VEHICLE AND I THINK MY VEHICLE IS SAFE FOR ME AND MY KIDS. ALSO WHEN YOU PUT THE VAN IN REVERSE THE VEHICLE STUTTERS AND JERKS WITH LITTLE TORK. I HAVE TAKEN THE VEHICLE FOR THESE ISSUES AS WELL AND THEY ARE NOT ABLE TO REPLICATE SO THEY CANNOT DO ANYTHING. IN THE PROCESS OF ALL OF THIS I HAVE ALSO FOUND THE MOST DEPRESSING NEWS, MY VW IS ACTUALLY A CHRYSLER. I COULD NOT BELIEVE IT WHEN I HEARD THIS BUT I CONFIRMED IT. NO ONE EVER TOLD ME THAT I WAS ACTUALLY BUYING A CHRYSLER VAN. I THOUGHT I WAS BUYING A GERMAN VEHICLE. THESE HORRIBLE EVENTS HAVE BEEN TRAUMATIZING. *TR

Mileage: 8,100

DEATH & INJURY RISK! VOLKSWAGEN 2010 ROUTAN SUDDENLY SHUTS OFF WHILE DRIVING ON THE HIGHWAY AT 65MPH. THIS HAS HAPPEN MORE THAN A FEW TIMES. TODAY IS THE LAST STRAW AS I WAS DRIVING ON THE HIGHWAY WITH MY KIDS. I BARELY SURVIVE THE INCIDENT. I HAVE NOT PICKED UP THE CAR FROM SERVICE SINCE AND I AM TRYING TO GET VW TO PUT IN ON ANOTHER VEHICLE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THESE REPAIRS DONE AND THEY STILL ARE SHUTTING OFF AND SQUASHING THEIR KIDS. I HAVE SPOKEN TO VW SINCE I TURN IN MY CAR FOR SERVICE AND TOLD THEM I DON'T WANT THE VEHICLE ANY MORE. VW KEEPS GIVING THE RUNAROUND AND HAVE BEEN STRINGING ME ALONG TELLING ME THAT THEY WILL HELP ME BUT TO WAIT FOR THEIR CALL TOMORROW. I HAVE BEEN WAITING FOR OVER 2 WEEKS SINCE I TOOK THE VAN IN TO SERVICE. EVERY DAY I CALL BACK AS THEY DON'T KEEP THEIR PROMISE OF A CALL BACK. I HOWEVER GET THE SAME INDIVIDUALS AND THEY SAY THEY CAN'T DO ANYTHING UNTIL THE CAR GETS FIXED. WELL WHAT IF THEY CAR DOES NOT GET FIXED OR TAKES MONTHS, AM I SUPPOSED TO WAIT? I STRUGGLE SO MUCH TO GET A CAR RENTAL FROM THEM AND WHEN I DID, THEY GOT ME A COMPACT VEHICLE. I CAN'T TRANSPORT MY FAMILY IN THAT! AFTER COMPLAINING SO MUCH THEY FINALLY APPROVED A LARGER VEHICLE RENTAL. I HAVE RECEIVED THE CALL FROM SERVICE SAYING THE VEHICLE IS READY FOR PICKUP AND IT HAS BEEN REPAIRED. I CALLED VW AGAIN NOW THAT THE CAR SERVICE IS COMPLETED AND NOW THE VW PEOPLE ARE SAYING THAT THEY CAN'T DO ANYTHING AND TO PICK UP THE VEHICLE. WHY STRING ME ALONG IF YOU KNOW THAT WAS THE ONLY OPTION THEY WERE GOING TO GIVE ME. THEY SAID TO GIVE THEM ONE MORE DAY AND TO EXPECT A CALL BACK AGAIN. I ASKED THEM WHAT IS THE PROCEDURE OR THE PLAN BUT THEY SAID THEY COULD NOT TELL ME ANYTHING ABOUT THEIR INTERNAL PROCESSES AND TO JUST WAIT FOR A CALL. I GUESS AT THIS TIME I HAVE NO CHOICE BUT TO TAKE LEGAL ACTION. I HAVE BEEN A LOYAL VW OWNER FOR 8YRS BUT IF VW DOES NOT PUT ME IN A GERMAN VEHICLE I CAN EXPECT LEGAL ACTION IS THE ONLY ALTERNATIVE. *TR

Mileage: 8,100

I PURCHASED A 2010 VW ROUTAN IN MAY 2010. I HAVE HAD MULTIPLE ISSUES WITH THE VEHICLE SINCE THAT TIME - ELECTRICAL ISSUES WITH THE SLIDING DOORS, TRANSMISSION NOT SHIFTING CORRECTLY, THE VEHICLE'S STRAINED ABILITY TO BACK UP WHEN STOPPED/PARKED ON A DECLINE. THE ONLY ISSUE WHICH HAS BEEN SATISFACTORILY ADDRESSED TO DATE IS THE SLIDING DOOR ELECTRICAL ISSUE. MY MOST PRESSING CONCERN, HOWEVER, INVOLVES A STALLING ISSUE WHICH OCCURS WITHOUT WARNING AND WITHOUT ANY PARTICULAR PATTERN. ON SEPTEMBER 2, 2010, WHILE TRAVELING ON THE INTERSTATE AT APPX 60 MPH THE VEHICLE STALLED OUT. FORTUNATELY, MY HUSBAND WAS DRIVING AND WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. ONCE STOPPED, THE VEHICLE RESTARTED WITHOUT TROUBLE AND WE WERE ABLE TO REACH A SAFE LOCATION TO CALL THE DEALERSHIP. THE DEALERSHIP HAS BEEN UNABLE TO IDENTIFY ANY PROBLEMS WITH THE VEHICLE AS THEY SAY THE "DIAGNOSTIC TESTS" SHOW NOTHING IS WRONG AND THAT IT IS OPERATING ACCORDING TO THE MANUFACTURER DESIGN. I PURCHASED THIS VEHICLE IN LARGE PART TO THE VW HIGH SAFETY RATING, YET, I AM NOT CONVINCED THIS VEHICLE LIVES UP TO THAT STANDARD. I PREVIOUSLY OWNED A VW PASSAT PRIOR TO THE PURCHASE OF THE ROUTAN AND WAS VERY PLEASED. HOWEVER, I CANNOT SAY THE SAME ABOUT MY EXPERIENCE WITH THE ROUTAN. A VEHICLE THAT STALLS WITHOUT EXPLANATION IS A SAFETY CONCERN WHICH I WOULD HOPE WOULD BE INVESTIGATED AND ADDRESSED IMMEDIATELY. *TR

Mileage: 560

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND SHUT OFF WITHOUT WARNING. THE CONTACT WAS CONCERNED THAT A CRASH WOULD RESULT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE COMPUTER SYSTEM WAS RE-FLASHED AND THE ABS MODULE WAS REPLACED; THE FAILURE CONTINUED. THE CONTACT CALLED THE MANUFACTURER BUT HAD YET TO BE CONTACTED. THE FAILURE MILEAGE WAS 2,800.

Mileage: 2,800