2010 VOLKSWAGEN ROUTAN Engine Problems

I bought this van just a few weeks ago. One day I was driving and all a sudden it lost power while in motion. This has happened 4xs so far. It could've resulted in the inability to stop my vehicle as the brakes are stiff after the power & engine stop working. It could've resulted in either I hit someone or someone could've hit me. My cousins husband had a town and country that did this & it was on a recall for the ignition switch failure. He's a mechanic. He has also stated what is going on is the ignition switch failure going into accessory mode while I'm driving. It's available to be inspected I just don't have the money to have it inspected at this point by a dealership.

The contact owns a 2010 Volkswagen Routan. The contact stated that the vehicle was started and driven to her destination; however, after arriving at her destination she attempted to shut off the vehicle, but the vehicle remained running. The contact stated that she disconnected the battery to shut off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000.

Mileage: 155,000

The contact's son owns a 2010 Volkswagen Routan. The contact stated that the vehicle would intermittently fail to start after multiple attempts, with several unknown warning lights illuminated. The contact called the dealer and was informed that they no longer serviced the model vehicle. The vehicle was then taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 95,000.

Mileage: 95,000

This has happened multiple times. The ignition will cut off which make the car engine quit running. Loss of braking, steering, power has left me in the middle of intersections being nearly avoided being ran into. When this happens all the warning lights come on and the engine turns off. The exact problem VW recall number 28H1 is affecting my vehicle.

The vehicle turned off in the drive gear. I lost steering,breaking and control of vehicle.

2010 VW Routan VIN:[XXX] We purchased the vehicle used in November of 2018. From November 2018 through early 2020, I experienced the car turning off while driving it about once every 4-6 months. When researching this issue we found that extra weight from other keys or keychains could be affecting it so we separated the car key from my house keys. This showed no improvement. From early 2020 through early 2021, the issue increased in frequency. Instead of once every 4-6 months it became once a month. And, unfortunately in the past 3 months, it has started occurring several times a week (sometimes multiple times a day). This has been a safety concern for our family and we are very nervous that this could cause a serious accident. Luckily the other vehicles around us when this occurs have been alert drivers that were able to give us the extra time to restart our vehicle. We realize that this won’t always be the case and need to get it fixed. The issues we are experiencing as outlined above are in line with the issues listed in NHTSA Campaign ID: 11V151000 for other 2010 VW Routans. However, for whatever reason, our VIN number is not included in the recall. I would like to make a formal appeal with nhtsa that our vehicle be included in this recall and that it be repaired by VW as it is quite clear that what we are experiencing is from the issue in this NHTSA Recall Campaign. We are disappointed to be in a position to fight for something to get fixed that is quite clearly caused by a defaulted part, but remain hopeful that this will be resolved in a timely manner. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

WHEN CAR IS RUNNING, EITHER IN PARK OR DRIVE, THE ENGINE CUTS OUT. WE MUST WAIT 30 SEC TO RESTART. IT WILL THEN RESTART. THIS ACTION HAPPEND BOTH WHEN THE CAR IS IN PARK AND DRIVE. THE ACTION HAPPENED ONCE IN OUR DRIVEWAY AND ONCE COMING OUT OF A CARRY OUT DRIVEWAY.

Mileage: 140,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING 70 MPH, THE KEY DISENGAGED FROM THE IGNITION AND THE VEHICLE STALLED. THE CONTACT STATED THAT SEVERAL UNKNOWN WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED RESTARTED THE VEHICLE AND PROCEEDED TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO HARPER VOLKSWAGEN LOCATED AT 9901 KINGSTON PIKE, KNOXVILLE, TN 37922, (865) 691-0393, WHERE THE DEALER WAS MADE AWARE OF THE FAILURE. ADDITIONALLY, ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.*DT*JB*DT*JB

Mileage: 120,000

WHILE DRIVING (CAR IN MOTION)THE CAR TO PICK UP MY CHILDREN FROM SCHOOL, IT SOUNDED LIKE IT WAS DRAINING. THE ALERT LIGHT BEEPED SO I LOOKED AT DASH THE LIGHTS/INFO ON CAR STARTED BLINKING THEN THE CAR STOPPED COMPLETELY IN MIDDLE OF THE ROAD. NO POWER WOULD WORK I COULDN'T ROLL DOWN THE WINDOWS OR TURN ON HAZARD LIGHTS, I HAD TO PUT CAR IN PARK. THE KEY WAS STUCK IN THE IGNITION AND WOULD NOT START FROM A JUMP. THE CAR HAD NO WARNING SIGNS AND WAS RECENTLY INSPECTED AND CHECKED ON COMPUTER AND THEY WERE UNABLE TO GET ANY CODES OR SEE ANY ENGINE PROBLEMS. CAR WOULD NOT EVEN GO INTO NEUTRAL TO MOVE OFF THE ROAD. CAR WAS TOWED TO MY HOME AND STILL NOT ABLE TO JUMP BATTERY AND CAR WON'T START. ALL POWER REMAINS OFF AND CAN'T LOCK CAR WITH KEY EITHER.

Mileage: 155,800

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT CALLED HATFIELD VOLKSWAGEN (1495 AUTO MALL DR, COLUMBUS, OH 43228, (855) 627-5215) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO A FUEL PUMP RELAY FAILURE. THE FAILURE MILEAGE WAS 80,000.*DT

Mileage: 80,000

REPORTED ISSUE TO VW RECALL GROUP VIA TELEPHONE 5/13/2019. THIS IS VERY SIMILAR TO A RECALL THAT TOOK PLACE FOR VW ROUTAN 2009-2010 THAT WERE CREATED BETWEEN THE DATES OF OCTOBER 2019 TO JUNE 2010. OUR VEHICLE WAS CREATED IN AUGUST OF 2010, AND I SUSPECT THE SAME PARTS WERE STILL USED. TWO ISSUES HAVE OCCURRED WITH 2010 VW ROUTAN SEL MINIVAN 4.0L ISSUES STARTED OCCURRING AFTER REPLACING A LOST KEY FOB. KEY FOB WAS ORDERED THROUGH LOCAL VW DEALER (BOB KING VW) AND REPLACED. FIRST ISSUE: CAR WOULD NOT START. PUT KEY INTO IGNITION SWITCH, TURN KEY, THE IGNITION SWITCH CLICKS BUT THE CAR WOULD NOT START. IN ORDER TO START CAR, WAIT AND REPEAT STEPS UNTIL CAR ACTUALLY STARTS. SECOND ISSUE: (HIGHLY DANGEROUS) INTERMITTENT SHUT OFF WHILE DRIVING CAUSING POWER STEERING TO TURN OFF AS WELL AS BRAKES. VERY DANGEROUS COMBINATION DUE TO THE FACT THAT TURNING BECOMES VERY DIFFICULT AS WELL AS BRAKING. IN ORDER TO BRAKE YOU HAVE TO APPLY GREAT FORCE TO BREAK SINCE THERE IS NO POWER TO THE CAR. THIS ISSUE HAS BEEN ENCOUNTERED OVER THE PAST TWO MONTHS AT LEAST FOUR (4) TIMES WHILE THE PRIMARY DRIVER HAS BEEN DRIVING THE VEHICLE. THE FIRST THREE TIMES THE VEHICLE WAS IN MOTION IN A RESIDENTIAL AREA. THE LAST TIME THIS ISSUE OCCURRED 5/13/2019 THE VEHICLE WAS IN MOTION ON A MAJOR ROAD WAY NEAR AN INTERSECTION. EVASIVE MANEUVERS WERE TAKEN TO GET VEHICLE OFF OF ROAD AND INTO A NEARBY PARKING LOT OFF THE STREET.

Mileage: 131,200

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHILE DRIVING 35-40 MPH ON THE HIGHWAY, THE VEHICLE STALLED AND THE ENGINE SEIZED WITHOUT WARNING. THE CONTACT HAD TO IMMEDIATELY MOVE THE VEHICLE OVER TO THE SHOULDER. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO BOBBY BECKS VOLKSWAGEN (893 S STEMMONS FWY, LEWISVILLE, TX 75067, (855) 315-4505) TO BE DIAGNOSED, BUT THE COMPUTER COULD NOT READ THE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.

Mileage: 105,000

CAR SHUTS OFF WHILE DRIVING

MY VAN HAS SHUT OFF TWICE NOW WHILE DRIVING. BOTH EVENTS HAVE OCCURRED WHILE TURNING RIGHT, AT A SLOW SPEED ON CITY STREETS (ONE TIME WITH MY CHILDREN IN THE VEHICLE). I LOSE POWER STEERING AND BRAKES AND THE ENGINE APPEARS TO SHUT DOWN (RADIO REMAINS ON). WHEN I FIRST TRIED TO RESTART IT, IT WOULDN'T AND THEN THE SECOND ATTEMPT SOUNDED UNUSUAL BUT IT DID START. THE TRACTION CONTROL LIGHT LIT UP ON THE DASHBOARD AS WELL. BOTH TIMES WERE IN GOOD DRIVING CONDITIONS. AFTER THE FIRST TIME, DUE TO MY RESEARCH ON THE ISSUE, I ONLY USE THE FOB WITH NOTHING ELSE HANGING FROM IT. IN ADDITION, I ALSO HAVE THE ISSUE OF THE VEHICLE RANDOMLY NOT STARTING. I USUALLY GET IT TO START BY FIDDLING WITH THE SHIFTER. OF COURSE, MY VAN IS NOT INCLUDED IN THE IGNITION MODULE RECALL, WHICH IS COMPLETELY ABSURD AS IT IS CLEARLY HAPPENING TO A LOT OF US. I LOVE EVERYTHING ABOUT THIS VAN EXCEPT FOR THESE TWO MAJOR ISSUES.

Mileage: 106,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO GURLEY LEEP AUTOMOTIVE GROUP (LOCATED AT 5302 GRAPE RD, MISHAWAKA, IN 46545, (574) 272-0990), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. *TT CONSUMER STATED SHUTS OFF WITHOUT WARNING. *JB

Mileage: 89,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE CONTACT ALSO MENTIONED THAT THE REAR PASSENGER DOOR MADE AN ABNORMAL NOISE WHEN BEING OPENED. THE VEHICLE WAS TAKEN TO HILEY VOLKSWAGEN OF ARLINGTON (1461 E INTERSTATE 20, ARLINGTON, TX 76018, (817) 575-6000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER STATED THAT THE DOOR WAS NOT UNDER WARRANTY; HOWEVER, THE TRANSMISSION WAS REPAIRED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 112,000.

Mileage: 112,000

NHTSA CAMPAIGN ID NUMBER: 11V151000. MY CAR SHUTS OFF WHILE DRIVING IT. IT GOES INTO AUXILIARY YOU NEED TO SAFELY PULL IT TO THE SIDE OF THE ROAD AND RESTART IT. THIS HAS OCCURRED MULTIPLE TIMES. EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF. AN ENGINE SHUTTING OFF SUDDENLY WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.

Mileage: 120,000

WHEN DRIVING THE VOLK JUST CUTS THIS HAPPENS OFTEN IT IS ONLY MYSELF AND MY GGRAND SON IN THE VECH. THEY TOLD ME THERE WAS NO RECALL. BUT I BELEIVE THERE IS

ENGINE TURNS OFF WHILE DRIVING DOWN THE ROAD. VEHICLE HAS TROUBLE RESTARTING AFTER AN OCCURRENCE. THERE IS NO INDICATION AS TO WHEN THIS ISSUE WILL OCCUR. THE CHECK ENGINE LIGHT DOES NOT COME ON BEFORE OR AFTER AN INCIDENT. VOLKSWAGEN CLAIMS MY VIN IS NOT PART OF THE IGNITION RECALL, NHTSA CAMPAIGN ID 15V194000. AT APPROXIMATELY ~70,000 MILES THIS WOULD OCCUR ABOUT ONCE A MONTH. NOW AT 105,000 MILES IT IS OCCURRING MORE OFTEN. NORMALLY ONCE A WEEK, BUT IT HAS OCCURRED JUST RECENTLY TWO DAYS IN A ROW. VOLKSWAGEN SERVICE DEPARTMENT IS UNHELPFUL SINCE THERE IS NO CODE IN THE COMPUTER.

Mileage: 105,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, A TICKING SOUND EMITTED FROM THE VEHICLE AND IT FAILED TO START. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V151000 (ELECTRICAL SYSTEM) AND 15V194000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

I AM WRITING TO ADDRESS A SAFETY ISSUE I HAVE WITH MY VEHICLE, A 2010 VOLKSWAGEN ROUTAN. MY HUSBAND AND I PURCHASED THIS CAR LAST YEAR AND SHORTLY AFTER ITS PURCHASE STARTED TO EXPERIENCE ELECTRICAL ISSUES WITH THE VEHICLE. THESE ISSUES INCLUDED WARNING LIGHTS ON THE DASH ILLUMINATING, POWER FAILURES OF THE DASH BOARD GAUGES (SPECIFICALLY THE SPEED GAUGE) AND RADIO, AND MOST ALARMINGLY THE CAR WOULD COMPLETELY STALL AND LOSE POWER. THIS ISSUE OF LOSING POWER TO THE ENTIRE CAR HAS HAPPENED BOTH WHILE THE CAR IS IN MOTION AND WHILE IT HAS BEEN STOPPED AT TRAFFIC LIGHTS, AS WELL AS AT HIGH AND LOW SPEEDS. WE TOOK THE CAR TO A LOCAL VW DEALERSHIP HOPING THEY MIGHT BE ABLE TO DIAGNOSE THE ISSUE AND FIX IT. AFTER NEARLY 3 WEEKS OF HAVING DIFFERENT PARTS REPLACED, BEING TOLD THE ISSUE WAS SOLVED IT WAS NOT. WHEN DRIVING THE VEHICLE WITH ONLY THE KEY IN THE IGNITION IT PERFORMS BETTER, ALTHOUGH STILL DIES OCCASIONALLY, BUT WITH ANYTHING ON THE KEYRING IT WILL DIE ALMOST INSTANTLY. IT WASN'T UNTIL AFTER REMOVING OUR CAR FROM THIS DEALERSHIP THAT WE LEARNED ABOUT A RECALL ON THE VW ROUTANS THAT SEEMED VERY SIMILAR TO THE ISSUES WE WERE EXPERIENCING. UPON RESEARCH WE DISCOVERED THAT OUR VEHICLE WAS PRODUCED WITHIN THE SAME MONTH OF THE RECALLED VEHICLES BUT APPARENTLY NOT BEFORE THE ENDING DATE OF THAT RECALL. SO OTHER VW DEALERSHIPS WOULD BE HAPPY TO REPLACE THE MALFUNCTIONING PART BUT AT AN OUT OF POCKET COST FOR US, WHICH WE SIMPLY CANNOT AFFORD, ESPECIALLY AFTER THE BILL WE ARE STILL WORKING TO PAY FOR OTHER UNNECESSARY WORK. AS A CONSUMER IT IS VERY FRUSTRATING TO HAVE A VEHICLE THAT IS CLEARLY DEMONSTRATING THE SAME ISSUES AS PREVIOUSLY RECALLED VEHICLES BUT DOES NOT FALL UNDER THAT RECALL. WE HAVE REDUCED TO ONLY DRIVING THIS VEHICLE AS NECESSARY AND NO LONGER USE IT TO TRANSPORT OUR TWO YOUNG CHILDREN AS WE FEAR GREATLY FOR THEIR SAFETY.

Mileage: 100,000

WHILE DRIVING IN LOW GEARS (2ND, 3RD) CAR WILL STALL OUT. POWER STEERING AND POWER BRAKES NO LONGER FUNCTIONING, MAKING THE CARE VERY DIFFICULT TO MANUEVER. THIS IS ESPECIALLY SCARY WHILE DRIVING IN SNOW/ICE. MAKING WITH EVEN MORE DANGEROUS IS STALLING WHILE ON BACK ROADS OR CURVES, IF I'M STALLED IN THE MIDDLE OF THE ROAD, ANOTHER CAR MIGHT NOT BE ABLE TO STOP AND RUN INTO ME. JERKING MOVEMENTS ARE ALSO OCCURING WHEN DRIVING AT LOW SPEEDS WHEN NOT ACCELERATING, LIKE CAR IS GOING TO STALL. VIN IS NOT INCLUDED IN RECALL, BUT IT IS THE SAME PROBLEM THAT WAS RECALLED ON OTHER 2010 ROUTANS.

Mileage: 71,000

MY VEHICLE IS EXPERIENCING THE SAME PROBLEM AS OTHER VEHICLES OF THE SAME YEAR THAT RECEIVED A RECALL. THE CAR JUST SHUTS OFF, LOSES POWER AND ALL STEERING, BRAKING AND SO ON. IT MAKES THE VEHICLE VERY DANGEROUS. THE OTHER VEHICLES IN THIS YEAR ALL HAD BAD IGNITION SWITCHES BUT VW REFUSES TO INCLUDE MY VEHICLE AND OTHERS LIKE IT OF THE SAME MODEL YEAR THAT HAVE THE EXACT SAME PROBLEM. I BELIEVE THAT THEY NEED TO EXPAND THIS RECALL TO INCLUDE MORE VEHICLES OF THE 2010 MODEL. THE VEHICLE IS NOT SAFE TO DRIVE AND IS SCARY WHEN IT JUST CUTS OUT ON YOU WHEN YOU ARE DRIVING 30-40 MPH PLUS.

Mileage: 80,000

MY MINI-VAN SHUT OFF/ STALLED WHILE I WAS DRIVING ON THE ROAD. EVERY TIME IT STALLED I WAS DRIVING SLOWLY THROUGH CONSTRUCTION ZONE OR IN FRONT OF A LIGHT WHERE I HAD TO PRESSED THE BRAKE TO STOP THE CAR FOR OVER 30 SECONDS. I SEND IT TO VW SERVICE FOR REPAIR BUT NO PROBLEM WAS FOUND. I AM TOO SCARED TO DRIVE THE CAR BECAUSE I NEVER KNOW WHEN ITS THE NEXT TIME IT WILL STALL AGAIN WHILE I AM DRIVING ON THE ROAD.

Mileage: 70,000

ON SEVERAL OCCASIONS STARTING IN MARCH 2015, MY 2010 VW ROUTAN (MANUFACTURED IN JULY 2010 BY CHRYSLER) SIMPLY SHUTS OFF WHILE DRIVING THE VEHICLE. WHEN THIS OCCURS, I HAVE NO ENGINE POWER, NO POWER STEERING AND NO POWER BRAKES AND AM CONCERNED ABOUT PERSONAL SAFETY. I BOUGHT THE VAN NEW IN SEPTEMBER 2010 FOR MY WIFE, BUT NO LONGER ALLOW HER TO DRIVE IT AS I AM AFRAID IT WILL SHUT DOWN ON HER (IT REQUIRES A BIT OF ARM STRENGTH TO PULL THE VEHICLE OVER AND HOPEFULLY I AM NOT REAR-ENDED BEFORE BEING ABLE TO DO SO). I UNDERSTAND THERE IS NOW A RECALL ON THE IGNITION FOR 2010 ROUTANS, BUT MY VIN DOES NOT APPEAR TO BE WITHIN THE WINDOW INDICATED FOR THE RECALL EVEN THOUGH THE DATE OF MANUFACTURE IS WITHIN THE WINDOW. I AM NOT SURE IF THE IGNITION SWITCH IS THE CAUSE OF THE PROBLEM, BUT THE SYMPTOMS SOUND SIMILAR. ALSO, THERE ARE TIMES WHEN I TURN THE IGNITION KEY TO START THE MOTOR BUT IT WILL NOT ACTUALLY ENGAGE THE STARTER. THE RADIO WILL COME ON, BUT THERE IS NO IMPACT ON THE STARTER. AFTER SEVERAL ATTEMPTS WHILE SITTING THERE, I CAN GET THE SWITCH TO ACTUALLY WORK. I LOVE THE VAN, BUT HAVE BECOME SCARED OF THESE ISSUES. IF THE VAN EVER SHUTS DOWN WHEN I AM ON THE HIGHWAY, THE SPEEDS WILL BE TREACHEROUS. I HAVE SEARCHED THE INTERNET AND FOUND OTHERS WITH SIMILAR COMPLAINTS. I VERY MUCH SEE THIS AS A SAFETY CONCERN AND WANT YOU TO BE AWARE OF THESE ISSUES. I SINCERELY APPRECIATE ANY ASSISTANCE YOU CAN PROVIDE. *TR

Mileage: 47,000

I JUST ENTERED THE EXPRESSWAY. THE ENGINE STARTED REVVING BETWEEN 5-6 RPMS, AND THE CAR WAS GOING 40. I NOTICED SMOKE COMING FROM THE BACK OF THE CAR, SO I WENT TO THE NEXT EXIT (2 BLOCKS) AND GOT OFF THE EXPRESSWAY. THE CAR WAS SMOKING. A PASSERBY TOLD ME TO GET OUT OF THE CAR BECAUSE OF THE SMOKE AND LIQUID POURING OUT OF THE CAR. I THEN HAD TO CALL THE FIRE DEPARTMENT BECAUSE VW'S ROADSIDE ASSISTANCE WOULDN'T COME UNTIL THE FIRE DEPARTMENT CLEARED THE CAR TO BE TOWED. FINALLY, IT WAS TOWED TO THE DEALERSHIP. THEY DETERMINED THAT IT WAS BROKEN HEATER HOSES AND WATER PIPES. HAD I BEEN IN THE FAST LANE WHEN THIS HAPPENED, A SERIOUS CRASH COULD HAVE OCCURRED, AS THE SMOKE AND REVVING BEGAN SO SUDDENLY, AS DID THE SLOW CAR SPEED. *TR

Mileage: 59,000

TL*THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTON. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE WOULD SHUT OFF WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS MENTIONED IN RECALL NHTSA CAMPAIGN NUMBER: 11V151000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.

Mileage: 77,000

WHILE DRIVING MY CAR, ON MULTIPLE OCCASIONS NOW, THE ENGINE HAS SHUT OFF. THE CAR REMAINS ON BUT THE GAS AND STEERING DO NOT WORK. THE MOST RECENT TIME I HAD TO QUICKLY PULL TO THE SIDE AS I WAS DRIVING 35MPH. I SEE THAT THERE WAS A RECALL FOR OUR MAKE AND MODEL BUT WHEN WE'RE CALLING VW, THEY ARE SAYING IT DID NOT EFFECT MY SPECIFIC VEHICLE. *TR

Mileage: 80,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STARTED VIBRATING AND THE SPEED FLUCTUATED INDEPENDENTLY. ALSO, THE VEHICLE STARTED TO JERK AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY SENSOR. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING AT ABOUT 20-30 MPH, THE ENGINE STALLED. THE RADIO AND LIGHTS CONTINUED TO WORK. POWER STEERING AND BRAKES STOPPED WORKING. AFTER COMING TO A COMPLETE STOP, ENGINE WAS ABLE TO BE RESTARTED. *TR

Mileage: 54,000

THE KEY TURNS HOWEVER THE ENGINE DOESN'T. THIS HAPPENS AT ANY GIVEN TIME, WHEN THE ENGINE IS COLD, HOT, AFTER WE'VE DRIVEN A COUPLE OF BLOCKS AND /OR MILES, IT COULD HAPPEN ONCE A DAY OR SEVERAL TIMES A DAY, A FEW DAYS IN A ROLL OR NOT FOR A WEEK. WE TOOK IT TO THE DEALER TWICE AND THEY CLAIM IT NEVER HAPPENED TO THEM. ( HOWEVER THEY DID OFFER TO BUY IT , THAT'S ANOTHER STORY) THE PROBLEM CONTINUES, EVERYONE WANTS TO RUN IT THRU DIAGNOSTICS FOR A CHARGE BUT NO GUARANTEE FOR REPAIR...PLEASE HELP! *TR

Mileage: 35,000

WHILE DRIVING THE VAN IT BEGAN TO SMELL LIKE RADIATOR COOLANT. CHECKED TEMPERATURE GAUGE AND REALIZED TEMPERATURE FLUCTUATION. NO ENGINE LIGHT OR CHECK ENGINE LIGHT EVER CAME ON THE DASHBOARD. OPENED HOOD AND DISCOVERED COOLANT WAS SPRAYED ALL OVER THE HOOD LINER AND ENGINE DUE TO THE FAILURE OF THIS PART. TOOK IT TO THE VW GARAGE AND WE WERE TOLD IT HAS BEEN A COMMON OCCURRENCE WITH THE VW ROUTAN LEADING ONE TO THINK IT IS A DESIGN FLAW OF THE HOSE ASSEMBLY. THE TOTAL DAMAGES DUE TO THIS ONE HOSE ASSY FAILURE KNOWN TO DATE IS THE FOLLOWING: PLASTIC HEATER CORE HOSE ASSEMBLY; TEMPERATURE SENSOR; THERMOSTAT; HOOD LINER SOAKED AND RUINED; AND REPLACE COOLANT. REPAIR BILL IS NEAR $1000.00 FOR ALL THESE ITEMS. FURTHERMORE, IF THIS HAD GONE UNNOTICED DUE TO THE LACK OF A CHECK ENGINE LIGHT, THIS COULD CAUSE ADDITIONAL DAMAGE TO THE CYLINDER HEAD AND MAY LEAD TO AN ACCIDENT. *TR

Mileage: 55,939

CAR BATTERY IS IN GOOD SHAPE BECAUSE I RECENTLY REPLACED IT WITH A NEW ONE. THE PROBLEM IS OCCASIONALLY I TRY TO START THE VEHICLE AND IT WILL NOT START WHEN THE ELECTRONIC THROTTLE CONTROL LIGHT IS BLINKING BUT IF I USE MY CAR KEYS TO LOCK AND UNLOCK THE CAR, THEN THE ELECTRONIC THROTTLE CONTROL LIGHT WILL GO OFF AND CAR WILL START. LAST WEEK IT OCCURRED TWO TIMES AND I TOOK THE CAR TO VOLKSWAGEN DEALERSHIP BUT THEY TOLD ME, THE DIAGNOSTIC TEST IS NOT SHOWING ANY CODE AND HENCE THERE IS NO PROBLEM WITH MY CAR BUT I THINK THERE IS A PROBLEM BECAUSE I HAVE EXPERIENCED THIS PROBLEM FIVE TIMES IN TOTAL. THEY REQUESTED I TOW MY CAR TO THEM THE NEXT TIME IT OCCURS TO SEE IF THE CODE CAN BE DETERMINED BUT I STILL NOT COMFORTABLE BECAUSE I DON'T KNOW WHAT IS COMING NEXT. *TR

Mileage: 38,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE MAKING A LEFT HAND TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,446.

Mileage: 79,446

ON AUGUST 14TH, 2014, I PLACED MY KEY IN THE IGNITION OF MY 2010 VOLKSWAGEN ROUTAN. THE CAR/ENGINE MADE AN ODD SOUND WHEN THE KEY WAS TURNED AND ALL THE LIGHTS WENT OUT. ADDITIONALLY, THE DASH LIGHTS STARTED FLASHING AND MY KEY BECAME PERMANENTLY STUCK IN THE IGNITION. I HEARD A VERY RAPID "CLICKING" NOISE UNDER THE HOOD SO I OPENED IT AND DISCOVERED THE FUSE BOX UNDER THE HOOD WAS THE SOURCE. UPON OPENING IT, I HEARD A VERY FAST CLICKING SOUND AND FELT EACH FUSE AND FOUND THE LARGE FUSE, 2ND FROM THE LEFT FRONT WAS CLICKING VERY FAST AND LOUDLY. I NEEDED THE VEHICLE SO I USED JUMPER CABLES AND THIS EVENTUALLY ENABLED MY CAR'S KEY TO RELEASE. ALL THE WARNING LIGHTS WERE LIT UP AND I LEFT THE ENGINE RUN FOR APPROXIMATELY 8 MIN., THEN TURNED OFF THE CAR - TO VERIFY IT WOULD START AGAIN. IT DID, AND NOW ONLY THE ENGINE WARNING LIGHT THAT LIGHTS UPON AN INCIDENT IS STILL LIT. I CALLED MY CLOSEST VW DEALER, WHO HAS SERVICES MY CAR IN THE PAST, AND THEY CLAIMED NO KNOWLEDGE OF THE ISSUE AND STATED THE RECALL #66665 ELECTRICAL SYSTEM - IGNITION SWITCH - IS NOT APPLICABLE TO MY VEHICLE. SURE IT ISN'T! EXACT SAME ISSUE THAT IS NOTED IN THE RECALL, BUT SOMEHOW MY VEHICLE IS NOT ONE OF THE ONES AFFECTED. I AM PURSUING THING WITH THE SERVICE MANAGER, BUT SO FAR ONLY PUSH BACK. *TR

Mileage: 45,400

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH ON A HIGHWAY, ALL OF THE WARNING LIGHTS SUDDENLY ILLUMINATED ON THE INSTRUMENTAL PANEL. THE CONTACT TOOK HER VEHICLE BACK TO THE DEALER WHO STATED THAT THE ENGINE HARNESS SYSTEM NEEDED TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 44,000.

Mileage: 44,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

Mileage: 70,000

BOUGHT THE VAN IN FEBRUARY 2012 SINCE THEN IT HAS BEEN IN THE SHOP 11 TIMES FOR TRANSMISSION,ROTORS,AND MY PASSENGER SLIDING DOORS THEY OPEN AUTOMATICALLY. NOW ITS LEAKING ANTIFREEZE AND WE BOUGHT EXTENDED WARRANTY AND THIS PART THE PLASTIC Y PART THAT CONTEXTS TWO HOSES THEY SAY ISN'T COVERED AND WANTS US TO PAY 450$ TO DO IT..THE VAN HAS 38,035 MILES WE BOUGHT IT WITH 18,563 MILES HOW CAN THIS VEHICLE HAVE THIS MANY PROBLEMS? MY POWER DOORS I BELIEVE IF THEY OPEN WHEN YOUR PUMPING GAS ISN'T RIGHT. *TR

Mileage: 23,456

I WAS DRIVING ABOUT 30 MPH WHEN IT FELT LIKE THE CAR WAS GOING TO DIE/STALL. MY VEHICLE HAS ONLY 30K ON IT AND ACTUALLY SAT AT HOME TWO YEARS AFTER I BOUGHT IT WHILE I WORK FROM HOME. NEVERTHELESS IT FELT LIKE THE ENGINE WAS GOING TO STALL OUT LIKE I HAD NO GASOLINE. THIS ISSUE STARTED OUT INTERMITTENT, BUT PROGRESSED AND I COULD FEEL SHAKING FROM THE FLOOR BOARDS.I TOOK IT INTO THE DEALER AND THEY REPLACED SOME BALL BEARINGS UNDER WARRANTY. HOWEVER ABOUT A MONTH LATER THE SAME PROBLEM STARTING OCCURRING. THIS TIME THE CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO THE DEALER AND THEY SAID THE SPARK PLUGS AND THE COIL PACK WERE BAD. THIS PART IS SUPPOSED TO LAST ABOUT 100K. IT WAS OUT OF WARRANTY SO WE TOOK IT SOMEWHERE ELSE TO GET IT FIXED. IT HAS BEEN FIXED A FEW WEEKS AND IT FEEL LIKE THE SAME PROBLEM IS HAPPENING AGAIN. THE CAR DOES NOT SHIFT WELL AT LOW SPEEDS AND SEEMS TO ALMOST STALL OUT WHILE TURNING CORNERS. ALSO IT IS IDLING AT A HIGHER RPM THAN IT HAD SEVERAL MONTHS AGO. *TR

Mileage: 30,000

DRIVING ON A NEIGHBORHOOD STREET WHEN A SUDDEN DROP IN THE AC POWER FOLLOWED BY A QUICK RISE IN THE ENGINE TEMP TO THE TOP OF THE GAUGE. WITHIN 2 MINUTES STEAM WAS OBSERVED COMING OUT OF THE ENGINE. QUICKLY PULLED OVER TO THE SIDE OF THE ROAD. AFTER COOLING THE ENGINE AND OPENING THE HOOD IT WAS OBSERVED THAT ENGINE COOLANT WAS ALL OVER THE ENGINE PARTS AND BOILING OFF DUE TO THE HEAT. WATER WAS POURED IN THE RADIATOR AND A LEAK WAS OBSERVED FROM A PLASTIC Y JOINT IN THE WATER COOLING PIPE/ASSEMBLY. VW PART NUMBER 7B0121086B. WITH THE WATER FILLED TO THE MAX AS SOON AS THE ENGINE WAS STARTED A STEADY STREAM OF WATER WAS OBSERVED COMING OUT OF THE Y JOINT. WITH OVER A GALLON OF WATER IN THE VEHICLE DROVE THE CAR HOME AND IN LESS THAN 3 MILES THE WATER WAS COMPLETELY DRAINED FROM THE SYSTEM. PLEASE CROSS REFERENCE THIS WITH ANY COMPLAINTS RELATED TO THE CHRYSLER TOWN AND COUNTRY MINIVAN AND THE DODGE GRAND CARAVAN AS THEY ARE ALL PRODUCED BY CHRYSLER CORP. THE Y CONNECTOR FAILURE WAS EASILY FOUND ONLINE AND APPEARS TO BE A DEFECTIVE PART / DESIGN FLAW AS THE PLASTIC PIECE WAS NOT ABLE TO WITHSTAND THE PRESSURE AND HEAT AND SEEMED TO SPLIT AT THE SEAM TO CAUSE THE LEAK. *TR

Mileage: 40,250

I WAS MAKING A LEFT TURN IN MY 2010 VOLKSWAGEN ROUTAN VIN# [XXX] ONTO A BUSY STREET AND CAR SUDDENLY STALLED OUT. I LOST POWER STEERING AND NEARLY JUMPED THE CURB AND HIT A WOMAN WITH A BABY STROLLER. I HAD MY 3 KIDS WITH ME IN THE CAR AGES 5, 4, AND 1. CAR STARTED BACK UP RIGHT AWAY. THIS PROBLEM HAPPENED ONCE BEFORE WHEN I WAS DRIVING STRAIGHT AT ABOUT 30MPH ON A RESIDENTIAL STREET BUT I THOUGHT IT WAS A FREAK INCIDENT SINCE THE CAR WAS BRAND NEW WITH BARELY 10,000 MILES ON IT. THIS TIME IT NEARLY COST PEOPLE THEIR LIVES. I TOOK IT TO THE DEALER. THEY KEPT IT FOR 6 DAYS. MEANWHILE I HAD TO USE A MUCH SMALLER LOANER CAR WHICH WAS NOT MADE FOR A FAMILY OF FIVE. THEY TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM AND THAT EVERYTHING SEEMS FINE AND THAT THERE IS NOTHING THEY CAN DO AND IF IT HAPPENS AGAIN TO MAKE ANOTHER APPOINTMENT. WELL IT HAPPENED AGAIN. 3 MORE TIMES IN FACT. I CALLED UP THE DEALER AGAIN. HE TRIED TO DETER ME FROM GOING IN SAYING "YOU CAN BRING IT IN AGAIN BUT IF WE CANT DUPLICATE THE PROBLEM THEN THERE IS NOTHING THEY CAN DO." ALSO MADE IT A POINT TO TELL ME THAT THEY ONLY HAVE SMALL LOANER CARS AVAILABLE. I ALSO CALLED VOLKSWAGEN AND TOLD THEM THE STORY. THEY TOLD ME TO BRING IT TO DEALER. THIS STALLING ISSUE WHICH OCCURRED AGAIN ON 4/16/2013 IS THE LAST STRAW. I REFUSE TO GET INTO THIS DEATHTRAP TO TAKE IT TO THE DEALER. ITS A SHAME THE CAR ONLY HAS 18000 MILES ON IT YET IT IS HAVING THESE ISSUES. I WILL NEVER BUY A VOLKSWAGEN AGAIN. THEY CAN SEND A TOW TRUCK. IT IS VERY DANGEROUS. I GUESS LEGAL ACTION IS CALLED FOR HERE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 12,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR UPDATED 06/18/13*LJ UPDATED 06/25/2013 *JS

Mileage: 40,000

TL* THE CONTACT OWNS A 2010 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT WHILE TRAVELING 72 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,100.

Mileage: 33,100

WE WHERE DRIVING ON THE EXPRESSWAY(FREEWAY) AND THE VEHICLE SHUT DOWN ON US FROM 65-0 IN SECONDS, IT TOOL ABOUT A MINUTE AND IT CAME BACK UP THIS HAPPENED ABOUT 3-4 TIMES . ABOUT A MONTH LATER IT ID THE SAME THIS TIME WHEN WE FIRST TURNED ON THE VAN. ABOUT MARCH TIME FRAME THE VAN WOULD NOT START ANYMORE AFTER A LONG TRIP AWAY FROM HOME THE CABLES HAD BEEN ERODED AND SEVERELY DAMAGED TO THE POINT OF NO POWER GOING TO THE VAN. THE DEALER REPLACED THE ELECTRIC CABLES BUT ABOUT 1 1/2 MONTHS LATER THE SAME EROSION STARTED TO HAPPEN. WE CONTINUED TO INFORM VW ABOUT THE ISSUES AND THEY ALWAYS SAID THE SAME BRING IT IN WHEN IT HAPPENS. WE FINALLY HAD TO GET RID OF THE VAN WE CAN NOT AFFORD A FATALITY TO TRY AND PROVE A POINT. *TR

THIS IS THE THIRD EXPERIENCE WE HAVE HAD OF OUR CAR SHUTTING OFF ALL OF THE SUDDEN. THE FIRST TIME IT HAPPENED I COULD HARDLY PULL THE CAR OFF THE ROAD BECAUSE WHEN IT SHUT OFF I WAS ON THE HIGHWAY AND WAS VERY DIFFICULT TO STEER OF THE ROAD. THE SECOND AND THIRD TIME THIS HAPPENED I WAS IN TOWN AND ALSO HAD A HARD TIME PULLING OVER. AFTER EACH INCIDENT I HAD TO TURN KEY TO OFF POSITION PUT CAR IN PARK AND RESTART IT. THEN IT SEEMED TO BE OK UNTIL THE NEXT TIME IT HAPPENED. THIS IS VERY SCARY AND COULD CAUSE AN ACCIDENT. I AM SCARED TO DRIVE THIS CAR NOW. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Mileage: 29,000