2024 VOLKSWAGEN TAOS Service Brakes Problems

1. At my recent 20'000 mile service, I was informed that my rear brakes and rotors failed. We purchased the car in Jan 2025 with about 10,000 miles on it. The rear brakes and rotors failed with the car having 18574 miles at time of service. 2. We had no idea the rear brakes and rotors had issues. I did not receive any notice in the mail. The dealership informed me that the vehicle had an extended warranty on this issue. Either 2yrs or 20,000 miles, apparently the car was leased on Nov 15, 2023 as a result the 2yr warranty did not apply. My [XXX] daughter drives this car, and her safety was put at risk. 3. Yes, see the attached report. 4. No, it was confirmed through the dealership. 5. No warnings were displayed only discovered the problem because of the service. Overall, no cars rear brakes and rotors should fail on a car with less than 19,000 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Brake System Failures (Multiple Occurrences): The vehicle has experienced repeated brake-related failures requiring multiple repairs. Brakes are a critical safety system, and repeated failures pose a serious risk to occupant and public safety. Despite repairs, the brake issues have reoccurred. 2.Fuel System Failures (Two Occurrences): The fuel system has failed on multiple occasions, requiring repeated service visits. Fuel system defects affect drivability, reliability, and safety, including the risk of stalling or fuel-related hazards. 3.Head Gasket Failure and Repeated Repairs: The vehicle required a head gasket repair along with a timing belt replacement, followed by additional head gasket-related repairs days later. A head gasket failure on a nearly new vehicle is a catastrophic engine defect and significantly diminishes the vehicle’s reliability, longevity, and resale value.

Vehicle: 2024 Volkswagen Taos Mileage: ~20,000 miles Issue: Sudden unintended acceleration + Automatic Emergency Braking failure Crash: Yes Total Injuries: None VIN: 3VVVX7B29RM028089 Complaint Description: On [date], at approximately 6:00 PM, I was driving my 2024 Volkswagen Taos (about 20K miles) on Highway 92 East in heavy traffic. I had just merged into the right lane and was preparing to merge left. I looked over my shoulder to check the adjacent lane. At that moment, the vehicle suddenly accelerated forward without my input. I attempted to steer left to avoid the vehicle in front of me, but there was no time or braking response. The car continued to surge forward and the right-front quarter of my Taos struck the rear-left corner of the vehicle ahead. The Automatic Emergency Braking system did not activate at any point, despite a clear forward-collision situation. The impact totaled my vehicle. This was unexpected behavior for a modern vehicle equipped with driver-assist safety systems, and the sudden acceleration combined with complete failure of AEB created a dangerous and unavoidable crash. I am reporting this incident because it appears to be a serious safety defect involving unintended acceleration and failure of a critical safety system.

My Taos will be 1 year old in August 2025 and I have approximately 8300 miles on it. I took my car in for its 1 year/10000 mile service yesterday and was told that my rear break pads are worn to 50% already. My front break pads are still at 90%. My last car, a Volvo S60, was 12 years old when I sold it and had never needed the brake pads replaced. I see VW has granted a warranty extension on the brake pads, but this is the second time this has been done. I had to look that up myself. The service rep at VW said nothing when I asked about the early wear on the brake pads. He just said they wear quickly. Clearly a known issue and VW continues to put a bad product out. To me bad brakes are a safety issue.

Rear Brake pads needed replacement at first service of 10,000 miles. They were at 2 mm thickness and front brake pads were at 12 mm. After getting brake pads replaced brakes continue to squeak.

Vehicle: 2024 Volkswagen Taos SEL Approx. Mileage: 40,000 Dealership: Tom Bush Volkswagen, Jacksonville, FL Component Affected: Service Brakes, Hydraulic – Foundation Components – Disc – Pads Complaint: I’m reporting a serious issue with the rear brakes on my 2024 Volkswagen Taos SEL. At the 30,000-mile service, Tom Bush Volkswagen in Jacksonville, FL documented the rear brake pads at 7mm. At 40,000 miles, they measured 1mm, while the front brake pads—still original—remain at 10mm. This represents excessive and uneven wear on the rear brakes in just 10,000 miles. It is not consistent with standard wear patterns, as the front brakes normally wear faster due to handling the majority of braking force. My vehicle has been driven normally and the tire wear is even at 7/32", showing no signs of abuse or hard braking. Volkswagen issued TSB VWP-22-18 acknowledging premature rear brake wear on Taos models, yet both the dealership and VW customer support claim this is “normal” wear and have refused warranty or goodwill coverage. This is not consistent with vehicle design norms or owner expectations. This may indicate a defect in the braking system, such as caliper drag or electronic parking brake malfunction. The rapid wear of rear brakes—compared to nearly untouched fronts—poses a potential safety risk, especially if the issue goes unnoticed. I am requesting NHTSA investigate this issue for potential brake system defects or improper brake bias that could compromise safe operation.

The contact owns a 2024 Volkswagen Taos. The contact stated that there was an abnormal squeaking sound coming from the brakes. The contact stated that the brakes were metal-on-metal after a brake replacement the month prior. There were no warning lights illuminated. The rear driver’s side brake pads were extremely low. The vehicle was taken to the local dealer, who determined that the brakes were working as designed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 23,000.

Mileage: 23,000

VOLKSWAGEN CARE CASE# 06671593. 2024 VOLKSWAGEN TAOS SE FWD CURRENT MILEAGE 11,411. ONGOING BRAKE SYSTEM MALFUNCTIONS FOR MONTHS ON BOTH FRONT AND REAR WHICH HAVE STILL NOT BEEN REPAIRED. LOUD GRINDING, SQUEAKING, GURGLING NOISES AND BURNT BRAKE PADS SMELL FROM FRONT BRAKES. BRAKES FEEL AS IF THEY WERE SLIPPING OR ENGAGING TOO HARSHLY. FINALLY REAR BRAKE PADS WERE REPLACED BY COACHELLA VALLEY VOLKSWAGEN ON 02/04/25 WITHOUT REAR ROTORS RESURFACED OR REPLACED AND SUCH AFFECTED THE VEHICLES BRAKE PERFORMANCE EVEN WORSE, ALMOST CAUSING ME INTO A HEAD ON COLLISION ON MY WAY HOME AFTER SPENDING THE ENTIRE DAY WAITING FOR MY VEHICLE IN THEIR SERVICE DEPARTMENT. THE VEHICLE HAS HAD TROUBLE STARTING UP AS IF IT HAD A DED BATTERY. GAS DIGITAL ODOMETERS, BOTH NUMERICAL AND DASH SYMBOLS OFTEN GET FROZEN WHEN FUELING UP COMPLETELY. GAS ODOMETER WILL REFLECT ABOVE 345 MILES - 400 MILES TO THE EMPTY AND WILL REMAIN FROZEN FOR MULTIPLE DAYS. CUSTOMER HAS TO BASE DRIVING OFF THE MILES AFTER REFUELING INFORMATION SCREEN IN ORDERTO DRIVE VEHICLE. ENTIRE MEDIA SCREEN COMPLETELY FREEZES WHEN DRIVING ON A ROAD TRIP NO MATTER WHAT DEVICE IS CONNECTED BOTH ANDROID OR IPHONE. CUSTOMER HAS HAD TO PULL OVER AND COMPLETELY TURN OFF VEHICLE AROUND 5 MINUTES IN ORDER TO UNFREEZE MEDIA SCREEN. LANE KEEPING SYSTEM MALFUNCTIONS SPECIALLY AT HIGH TEMPERATURE DAYS. LANE KEEPING SYSTEM NOT AVAILABLE SIGN APPEARS FOR MOST OF THE DAY; HOURGLASS NEXT TO A WHITE VEHICLE SIGN WARNING APPEARS MOST OF THE DAY DURING HIGH TEMPERATURES, SIGN TURNS INTO YELLOW / ORANGE WARNING. YELLOW LANE ASSIST CURRENTLY NOT AVAILABLE WARNING SIGN APPEARS IN THE MIDDLE OF THE DASHBOARD. YELLOW EXCLAMATION / TRIANGLE WARNING SIGN APPEARS TO THE LEFT OF THE DASHBOARD. EPC WARNING LIGHT HAS TUNRNED ON AND OFF MULTIPLE TIMES TO THE RIGHT SIDE OF THE DASHBOARD SINCE VEHICLE HAD 2287 MILES.

Parking brake randomly engaged on vehicle without button engagement. Also is able to engage while vehicle is not in park.

The contact owns a 2024 Volkswagen Taos. The contact stated that the vehicle was experiencing electrical failures. The contact stated while driving and slowly coming to a complete stop with her daughter in the front passenger’s seat, the contact felt the brake pedal suddenly traveling further down independently, and the vehicle prematurely came to a stop. Additionally, the radio became excessively loud, causing both the contact and her daughter to feel shocked. The contact stated that there was an abnormal clicking sound coming from the dashboard, followed by an independent increase in the A/C temperature. The contact also stated that the SOS button was inoperable. The vehicle was taken to the dealer, where the contact was informed that the failure could be related to the key fob radio wave. The vehicle was test-driven while the key fob was out of the vehicle; however, the failure recurred. Additionally, the contact stated that while driving 50 MPH, the front passenger's side tire became flat. The contact pulled to the side of the road. Roadside assistance was contacted and replaced the tire with the spare tire. The vehicle was later taken to an independent mechanic, where the contact was informed that the wheel housing had caused a hole in the tire. The front passenger's side tire was replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.

Mileage: 1,000