2011 VOLKSWAGEN TIGUAN Air Bags Problems

This vehicle has already been recalled for faulty clock spring, which renders the airbag inoperable but the clock spring has failed again. This is a common issue VW needs to fix.

Clock spring in steering column has snapped. Because if a previous recall, this part is covered under warranty. New clock spring is on back order without any ETA when one will be available. Car horn is disabled and airbags will not deploy if an accident does occur. State safety inspection can not/will not pass as a result of this broken part. I do not have the luxury of renting a car until this part comes in to the US. Per various forums, possibly 6000-8000 clock springs on back order

The clock spring is broken in my 2011 VW Tiguan at 114,000 miles. Therefore, the driver airbag on the steering wheel does not work. Therefore, there is a safety issue if one drives the car. The problem is not fixed because there are no parts to fix it. Apparently there is a chip in the clock spring and there are no chips available to manufacture replacement springs. I was told that the part has been on back order since October 2021. I was told that the part may be available in July 2022, but there are no guarantees. Until a replacement part is available, the vehicle is potentially unsafe to drive.

THE LIGHTS ON THE CAR START FLASING ,WHEN YOU TURN OF THE CAR , EVERY LIGHT ON THE DASH BOARD & THE STERRING WHEEL HAVE A NOISE SOUND LIKE THE CLOCK RING HAS SOME DUST IN SIDE. *TR

THE CLOCK SPRING SOUND A LOT, WHEN YOU DO A TURN , AND IT SOUND A LOT , MOVING THE WHEEL, THE BRAKES HAVE A SOUND WHEN YOU ARE GO IN DOWN THE HILL , SEEMS LIKE THE CAR WANT TO STOP ,LIKE SOME BODY IS PUSHING THE BRAKES. *TR

AIR BAG CLOCK SPRING AND THE CAR STAR FLASHING. *TR

VEHICLE REPAIRED UNDER RECALL 15V483000 ON 5/2015. HOWEVER, THE REPAIRED/REPLACED PART APPEARS TO HAVE FAILED AGAIN (CLICKING NOISE WHEN TURNING WHEEL, AIR BAG LIGHT ON, COMPLETE LOSS OF POWER IN STEERING WHEEL). AIRBAG LIGHT CAME ON AFTER STARTING THE CAR WHILE PARKED ON SIDE OF CITY STREET AND MERGING INTO TRAFFIC AT LOW SPEED.

Mileage: 119,000

MANUFACTURER RECALL NUMBER 69L2 NHTSA RECALL NUMBER 15V483 THE DEALER REFUSE COMPLETE THE RECALL

TL* THE CONTACT OWNED A 2011 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, WHEN APPROXIMATING A GREEN LIGHT, THE VEHICLE IN FRONT MADE A SUDDEN COMPLETE STOP CAUSING THE CONTACT'S VEHICLE CRASH INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. MEDICAL ATTENTION WAS SOUGHT FOR THE CONTACT BUT THE INJURIES SUSTAINED WERE UNKNOWN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE DEALER WAS NOT INFORMED OF FAILURE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000. THE VIN WAS NOT AVAILABLE.

Mileage: 102,000

THERE WAS NO CRASH OR PHYSICAL DAMAGE TO MY VEHICLE, AIRBAG SYSTEM IS MALFUNCTIONING. FOR ABOUT A WEEK NOW, "ERROR: AIRBAG" MESSAGE IS SHOWN UP ON DASHBOARD AND THE AIRBAG LIGHT HAS TURNED ON. IN ADDITION TO THAT, EVEN I BUCKLED UP, WHEN I MAKE A RIGHT TURN SEAT BELT ALARM IS BEEPING AND SEAT BELT LIGHT HAS TURNED ON WHILE I AM DRIVING. I AM CONCERNING ABOUT THIS SERIOUS SAFETY ISSUE. I AM DRIVING MY CAR EVERYDAY WITH POTENTIAL THREAT OF ACCIDENT WITHOUT AIRBAGS BEING DEPLOYED.

Mileage: 61,200

WAS DRIVING AIR BAG NEVER CAME OUT THE IMPACT WAS FRONT.

Mileage: 460,000

WHEN DOING A FULL TURN MY STEERING WHEEL STARTED CLICKING AND THEN MY AIRBAG LIGHT ILLUMINATED. I ALSO LOST ALL STEERING WHEEL CONTROLS AND HORN. AFTER DOING SOME RESEARCH, I FOUND OUT IT WAS A CLOCK SPRING. VOLKSWAGEN HAS HAD MANY MODELS AFFECTED BY THIS EVEN MY 2011 YEAR TIGUAN BUT WHEN VOLKWAGEN PULLS UP MY VIN, THEY ARE CLAIMING IT IS NOT PART OF THE RECALL WHICH IS VERY FRUSTRATIONG.

Mileage: 57,000

THE CLOCK SWITCH FAILED TWICE AND VW REFUSED TO ACKNOWLEDGE THE FAULTY PART ALTHOUGH IT SHOWS THE HAD RECALLED 2011 THRU 2014 BUT THEY SAID IT DIDN'T INCLUDE MY VIN.

Mileage: 50,000

AFTER DRIVING MY 2011 TIGUAN FINE A COUPLE TIMES EARLIER IN THE DAY, I CAME BACK TO MY PARKED CAR, AND TURNED IT ON. WHEN I DID THIS MY AIRBAG LIGHT CAME ON WITH AN "ERROR: AIRBAG" MESSAGE ON THE DISPLAY. AFTER THIS HAPPENED, I NOTICE THE HORN AND OTHER ELECTRICAL FEATURES OF THE WHEEL DIDN'T WORK. I TOOK IT INTO THE SHOP, AND THEIR SAID THE CLOCK SPRING NEEDS REPLACED. IT WASN'T UNTIL AFTER ALL OF THIS THAT I FOUND OUT THERE HAD BEEN A RECALL. I WAS NEVER NOTIFIED OF THIS RECALL BEFORE. ALTHOUGH THE CLOCK SPRING NEEDS REPLACED, THE VW SERVICE CENTER SAID THEY CANNOT GET THE CLOCK SPRING PART TO REPLACE IT. THEY COULDN'T TELL ME A TIME THAT THE PART WOULD BE AVAILABLE.

Mileage: 89,000

AS I WAS TURNING THE STEERING WHEEL WITH THE VEHICLE IN MOTION, I HEARD A CLICKING SOUND AND THEN A SNAP. THE AIRBAG LIGHT IMMEDIATELY CAME ON AND ALL ELECTRONIC CONTROLS ON THE STEERING WHEEL AND THE HORN CEASED TO WORK. I HAD THE COVER PUT ON BASED ON THE PREVIOUS RECALL, WHICH OBVIOUSLY FAILED. I TOOK IT INTO THE DEALERSHIP AND AFTER A HARD FIGHT, HAD THEM REPLACE THE CLOCK SPRING. THEY REFUSE TO ACKNOWLEDGE THAT THE ISSUE WITH THE HORN WAS RELATED TO THIS; HOWEVER, I HAVE READ SEVERAL OTHER COMPLAINTS INDICATING THE SAME ISSUE. CURRENTLY, THEY HAVE NOT BEEN ABLE TO REPAIR MY HORN.

Mileage: 78,687

CLOCK SPRING FAILED TWICE CAUSING PASSENGER AIRBAG LIGHT TO FAIL AND HORN DOES NOT WORK. FIRST REPAIR WAS UNDER WARRANTY AND 2ND REPAIR WAS UNDER THE RECALL. DEALER SAID I HAVE TO CALL VW TOO COVER IT AND VW CUSTOMER SERVICE SAID IT WILL NOT BE COVERED UNTIL A 2ND RECALL IS ORDERED. SO FAR VW HAS NO PLANS TO RECALL IT AGAIN ON THEIR OWN.

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE MAKING A LEFT TURN, THERE WAS A CLICKING NOISE COMING FROM THE STEERING WHEEL AND AN AIR BAG WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BRANDON VOLKSWAGEN (9816 E ADAMO DR, TAMPA, FL 33619, (844) 378-9574) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

Mileage: 90,000

MY AIRBAG LIGHT STAYS ON IN THE CAR IT IS MY DASHBOARD I HAVE HAD IT RESET AND IT STILL KEEPS COMING ON AND IT SAYS AIRBAG ERROR WHAT CAN I DO ABOUT THIS

Mileage: 69

TAKATA RECALL, I CALLED THE VW DEALER AT GREENWOOD, IN DREYER&REINBOLD, 317-527-4845,,,AND I WAS TOLD 3 TIMES THAT MY VEHICLE WAS NOT ON THE RECALL LIST, YET THE AIRBAGRECALL WEB SITE CONFIRMS THAT IT IS ON RECALL AND TO CONTACT THE DEALER, HOW DO I SAFELY RESOLVE THIS ???

Mileage: 130,000

VW HAS RECOGNIZED A DEFECTED PART IN THE STEERING WHEEL CLOCK SPRING. WE TOOK OUR VEHICLE TO HAVE THE REPAIR, DEALERSHIP SAID THAT THE PREVIOUS OWNER HAD THE VEHICLE REPAIRED AND A DUST COVER WAS PUT ON 7/20/16. WELL THE DUST COVER HAS BROKE AND THE AIR BAG LIGHT IS ON AND HORN IS NOT WORKING. SERVICE DEPARTMENT SAID IT WASN'T COVERED BECAUSE OF PREVIOUS FIX, MIND YOU THEY SAID DUST COVER AND NOT A NEW PART. WE CALLED VW AND THEY WILL NOT HONOR THE REPAIR FOR THE DEFECTED PART. THE PART WAS NEVER REPLACED, JUST A BAND AID PUT ON THE PROBLEM. VW SAID THEY ONLY HAD TO HONOR THEIR REPAIR FOR 1 YEAR. HOW IS THIS POSSIBLE WHEN THEY NEVER REALLY REPLACED THE PART????? THE DUST COVER THEY PREVIOUSLY PUT ON SNAPPED WHEN I WAS TURNING INTO A PARKING SPOT, AIRBAG LIGHT IMMEDIATELY CAME ON. THE PART COST $348.08 AND $170.00 IN LABOR.

Mileage: 60,000

FAULTY CLOCK SPRING - CLICKING NOISE CAME FROM STEERING WHEEL WHEN TURNED THEN NONE OF THE BUTTONS WOULD WORK AND THE AIRBAG LIGHT CAME ON. CAME TO FIND OUT IT WAS A FAULTY CLOCK SPRING AND THE AIRBAG WOULDN'T DEPLOY IF WE WERE IN AN ACCIDENT.

Mileage: 100,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE TURNING THE VEHICLE, THE CONTACT HEARD A CLICKING NOISE IN THE STEERING COLUMN. ALSO, THE HORN, CRUISE CONTROL, AND HANDS FREE PHONE SERVICE FAILED, AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DARCARS VOLKSWAGEN SILVER SPRING (12511 PROSPERITY DR, SILVER SPRING, MD 20904, (301) 622-7000) WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE WARRANTY DID NOT COVER THE REPAIRS. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) AND STATED THAT THE VEHICLE PREVIOUSLY HAD A COVER ASSEMBLY PLACED OVER THE CLOCK SPRING, BUT THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

Mileage: 106,000

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT HAD NOT EXPERIENCED A FAILURE UNTIL THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). SHORTLY AFTER THE DEALER'S REPAIR, THE RIBBON CABLE SNAPPED INTERNALLY AND CAUSED A FAILURE. THE STEERING WHEEL SEIZED AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RIBBON CABLE AFFECTED THE FUNCTION OF THE HORN, STEERING, CRUISE CONTROL AND OTHER COMPONENTS. THE CONTACT STATED THAT THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. IT WAS ALSO STATED THAT THE STEERING WHEEL, MULTI-FUNCTION SWITCH, AND CRUISE CONTROL NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,300.

Mileage: 82,300

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. WHILE DRIVING APPROXIMATELY 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE HORN FAILED TO SOUND. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SCREW, CONTROL UNIT, AND CUP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

WE HAVE A 2011 TIGUAN AND THE STEERING WHEEL CLOCK SPRING HAS FAILED (PER THE VW DEALER), INITIATING THE AIRBAG MONITORING INDICATOR LIGHT TO ILLUMINATE. ALSO, DUE TO THE CLOCK SPRING FAILURE, THE HORN, THE AIRBAG, AND ALL ELECTRONIC CONTROLS ON THE STEERING WHEEL DO NOT WORK. THIS IS THE SAME REASON AS FOR AN ACTIVE RECALL INVOLVING 420,000 VOLKSWAGENS, BUT THIS VIN IS NOT INCLUDED IN THAT RECALL. THERE WERE NO ACCIDENTS WITH THE VEHICLE, AND NOTHING DONE TO HAVE CAUSED THIS FAILURE. THE VEHICLE WAS STATIONARY WHEN THE AIRBAG WARNING LIGHT CAME ON.

Mileage: 55,000

MY VEHICLE HAD THE STEERING WHEEL CLOCK SPRING REPLACED AT THE DEALERSHIP IN FEB 2016 UNDER THE RECALL. MAY 14 2016 I WAS TURNING LEFT AT A STOPLIGHT WHEN THERE WAS A GRINDING NOISE AND MY AIRBAG LIGHT CAME ON AND MY STEERING WHEEL CONTROLS AND HORN STOPPED WORKING. I BELIEVE THE CLOCK SPRING HAS GONE BAD AND NEEDS TO BE REPLACED AGAIN. MILEAGE: 87,000

Mileage: 87,000

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TIGUAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

VEHICLE JUST OVER 45K AND WAS TOLD THE CLOCK SPRING SHORTED WITH NO REAL REASON AS TO WHY THIS WOULD HAPPEN SO EARLY IN THE VEHICLE LIFE. THE IMPACT OF THE FAILURE FROM WHAT I CAN VISUALLY TELL IS THAT I HAVE NO HORN, THE ELECTRONIC CONSOLE DOES NOT FUNCTION AND ALL BUTTONS ON THE STEERING WHEEL DO NOT WORK. THE CONSOLE ALSO DISPLAYS AN AIRBAG ERROR, WHICH THE DEALER CANNOT CONFIRM IF THIS IMPACTS MY ACTUAL AIRBAG SYSTEM. I'M TOLD THE OVER $750+ TO SERVICE. GIVEN THE POTENTIAL SAFETY IMPACT OF THIS DEVICE, I FIND IT RIDICULOUS THAT ONE, IT SHORTED, AND TWO, THE COST AND THE DEALERSHIP / VW CORPORATE UNWILLING TO ADDRESS THE CONCERN, OTHER THAN TO SAY I AM OUT OF WARRANTY. ITS VERY DANGEROUS NOT KNOWING IF THE CLOCK SPRING IMPACTS THE AIR BAG SYSTEM IN MY VEHICLE, LET ALONE NOT HAVING A FUNCTIONING HORN.

Mileage: 45,116

VEHICLE JUST UNDER 45K AND WAS TOLD THE CLOCKSPRING SHORTED WITH NO REAL REASON AS TO WHY THIS WOULD HAPPEN SO EARLY IN THE VEHICLE LIFE. THE IMPACT OF THE FAILURE FROM WHAT I CAN VISUALLY TELL IS THAT I HAVE NO HORN, THE ELECTRONIC CONSOLE DOES NOT FUNCTION AND ALL BUTTONS ON THE STEERING WHEEL DO NOT WORK. THE CONSOLE ALSO DISPLAYS AN AIRBAG ERROR, WHICH THE DEALER CANNOT CONFIRM IF THIS IMPACTS MY ACTUAL AIRBAG SYSTEM. I'M TOLD THE PART COSTS $290 PLUS $400 IN LABOR COSTS. GIVEN THE POTENTIAL SAFETY IMPACT OF THIS DEVICE, I FIND IT RIDICULOUS THAT ONE IT SHORTED, TWO THE PRICE IN LABOR TO REPLACE AND THE DEALERSHIP / VW CORPORATE UNWILLING TO ADDRESS THE CONCERN, OTHER THAN TO SAY I AM OUT OF WARRANTY. THIS WAS A REAL PROBLEM WITH OTHER MODELS IN THE VW LINE UP, INCLUDING A HUGE RECALL FOR CHRYSLER. I REALLY THINK SOMEONE SHOULD LOOK INTO THIS ISSUE AND DETERMINE IF THERE IS A RECALL THAT SHOULD BE DONE HERE. VERY DANGEROUS NOT KNOWING IF THE CLOCKSPRING IMPACTS THE AIR BAG SYSTEM IN MY VEHICLE, LET ALONE NOT HAVING A FUNCTIONING HORN. *TR

Mileage: 44,952