This Problem Across All Years
LIKE MANY OTHERS WHOSE COMPLAINTS I HAVE SEEN ON THIS WEBSITE, I AM A VICTIM OF ZAP'S NON-COMPLIANCE WITH THE CONDITIONS STIPULATED IN THE RECALL OF ITS 2008 XEBRAS. I RECEIVED ALL THE NOTICES, AND FOLLOWED INSTRUCTIONS TO THE LETTER OF NOT DRIVING THE VEHICLE. I EVEN HAD TO PASS ON TWO OPPORTUNITIES TO SELL THE VEHICLE, KNOWING THAT IT WAS UNSAFE. I SUBMITTED ALL THE REQUIRED PAPERWORK ON 8/28/13, PER THE FORMS AND INSTRUCTIONS SENT BY ZAP. THE CERTIFIED MAIL RECEIPT I RECEIVED FROM THE USPS CONFIRMS THAT ZAP RECEIVED SAID PAPERWORK ON 8/29/13. I WAITED AND WAITED, AND HEARD NOTHING BACK. THE DEALER I PURCHASED THE CAR FROM CLOSED SHOP. I LIVE IN THE COUNTY WHERE ZAP IS BASED, SO ASSUMED THAT FOLLOW UP WOULD BE EASY, BUT FOUND IT NEARLY IMPOSSIBLE TO TRACK DOWN A HUMAN BEING TO SPEAK TO. I FINALLY GOT A CELL PHONE NUMBER, AND IT TURNED OUT TO BE THE PERSONAL PHONE OF A COUPLE (I SPOKE TO "[XXX]", NO LAST NAME) WHO'D BEEN HIRED BY ZAP TO HANDLE THE RECALL PAPER WORK. [XXX] CONFIRMED THAT MY PAPERS HAD BEEN RECEIVED AND THAT I DO INDEED QUALIFY FOR THE $3,100 PAYMENT AND RECALL FROM ZAP. WHEN I SAID THAT I RECEIVED NO SUCH NOTIFICATION IN WRITING, HE SAID THAT THEY HAD JUST TAKEN ON THE JOB AND NEEDED A LITTLE TIME TO GET PAPERS IN ORDER. I HAVE HEARD NOTHING BACK FROM ZAP, [XXX] OR ANYONE ELSE. ZAP APPEARS TO HAVE DISAPPEARED FROM THE AREA. I HAVE A JUNKED CAR SITTING IN MY DRIVEWAY (WHICH ALSO NOW HAS A FLAT TIRE), WHICH IS A LOCAL CODE VIOLATION. I ALSO NEED THE MONEY FROM ZAP FOR THIS GARBAGE VEHICLE, AND FOR THEM TO HAUL IT AWAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
LIKE MANY OTHERS WHOSE COMPLAINTS I HAVE SEEN ON THIS WEBSITE, I AM A VICTIM OF ZAP'S NON-COMPLIANCE WITH THE CONDITIONS STIPULATED IN THE RECALL OF ITS 2008 XEBRAS. I RECEIVED ALL THE NOTICES, AND FOLLOWED INSTRUCTIONS TO THE LETTER OF NOT DRIVING THE VEHICLE. I EVEN HAD TO PASS ON TWO OPPORTUNITIES TO SELL THE VEHICLE, KNOWING THAT IT WAS UNSAFE. I SUBMITTED ALL THE REQUIRED PAPERWORK ON 8/28/13, PER THE FORMS AND INSTRUCTIONS SENT BY ZAP. THE CERTIFIED MAIL RECEIPT I RECEIVED FROM THE USPS CONFIRMS THAT ZAP RECEIVED SAID PAPERWORK ON 8/29/13. I WAITED AND WAITED, AND HEARD NOTHING BACK. THE DEALER I PURCHASED THE CAR FROM CLOSED SHOP. I LIVE IN THE COUNTY WHERE ZAP IS BASED, SO ASSUMED THAT FOLLOW UP WOULD BE EASY, BUT FOUND IT NEARLY IMPOSSIBLE TO TRACK DOWN A HUMAN BEING TO SPEAK TO. I FINALLY GOT A CELL PHONE NUMBER, AND IT TURNED OUT TO BE THE PERSONAL PHONE OF A COUPLE (I SPOKE TO "[XXX]", NO LAST NAME) WHO'D BEEN HIRED BY ZAP TO HANDLE THE RECALL PAPER WORK. [XXX] CONFIRMED THAT MY PAPERS HAD BEEN RECEIVED AND THAT I DO INDEED QUALIFY FOR THE $3,100 PAYMENT AND RECALL FROM ZAP. WHEN I SAID THAT I RECEIVED NO SUCH NOTIFICATION IN WRITING, HE SAID THAT THEY HAD JUST TAKEN ON THE JOB AND NEEDED A LITTLE TIME TO GET PAPERS IN ORDER. I HAVE HEARD NOTHING BACK FROM ZAP, [XXX] OR ANYONE ELSE. ZAP APPEARS TO HAVE DISAPPEARED FROM THE AREA. I HAVE A JUNKED CAR SITTING IN MY DRIVEWAY (WHICH ALSO NOW HAS A FLAT TIRE), WHICH IS A LOCAL CODE VIOLATION. I ALSO NEED THE MONEY FROM ZAP FOR THIS GARBAGE VEHICLE, AND FOR THEM TO HAUL IT AWAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2008 ZAP XEBRA. CONSUMER WRITES IN REGARDS TO RECALL / RE-PURCHASE PROGRAM FOR MOTORCYCLE. *SMD THE CONSUMER STATED THE MANUFACTURER DID NOT HONOR THEIR AGREEMENT TO PAY ELIGIBLE CLAIMS BY DECEMBER 31, 2013. *JB UPDATED 01/30/14
2008 ZAP XEBRA. CONSUMER WRITES IN REGARDS TO RECALL / RE-PURCHASE PROGRAM FOR MOTORCYCLE. *SMD THE CONSUMER STATED THE MANUFACTURER DID NOT HONOR THEIR AGREEMENT TO PAY ELIGIBLE CLAIMS BY DECEMBER 31, 2013. *JB UPDATED 01/30/14
ON JULY 24TH, 2013, I RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V363000. I SUBMITTED THE REQUESTED PAPERWORK AND ON OCT 11TH, 2013 RECEIVED A NOTICE CONFIRMING THAT ZAP HAS RECEIVED THE REFUND REQUEST FORM AND DETERMINED THE REFUND REQUEST IS COMPLETE AND I AM ELIGIBLE FOR THE PROGRAM. HOWEVER, AS THE DECEMBER 31ST DEADLINE IS COMING SOON, I HAVE DISCOVERED THAT ZAP CUSTOMER SERVICE AT 1-855-587-2406 IS NO LONGER ANSWERING THEIR PHONES. I AM SIMPLY CHECKING IF THE RECALL CLAIMS ARE STILL BEING HONORED. *TR
ON JULY 24TH, 2013, I RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V363000. I SUBMITTED THE REQUESTED PAPERWORK AND ON OCT 11TH, 2013 RECEIVED A NOTICE CONFIRMING THAT ZAP HAS RECEIVED THE REFUND REQUEST FORM AND DETERMINED THE REFUND REQUEST IS COMPLETE AND I AM ELIGIBLE FOR THE PROGRAM. HOWEVER, AS THE DECEMBER 31ST DEADLINE IS COMING SOON, I HAVE DISCOVERED THAT ZAP CUSTOMER SERVICE AT 1-855-587-2406 IS NO LONGER ANSWERING THEIR PHONES. I AM SIMPLY CHECKING IF THE RECALL CLAIMS ARE STILL BEING HONORED. *TR
2008 ZAP XEBRA. CONSUMER WRITES IN REGARDS TO NOT RECEIVING A RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD
2008 ZAP XEBRA. CONSUMER WRITES IN REGARDS TO NOT RECEIVING A RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD
TL* THE CONTACT OWNS A 2008 ZAP XEBRA MOTORCYCLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 09V385000 (SERVICE BRAKES, HYDRAULIC: FOUNDATION: MASTER CYLINDER) IN OCTOBER 2009 AND STATED THAT THE MANUFACTURER HAD YET TO REPAIR THE VEHICLE AS OF 2011. THE CONTACT STATED THAT THE RECALL REPAIR EXPECTATION DATE HAD GREATLY EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN. UPDATED 09/08/11*LJ UPDATED 2/21/12 *CN
TL* THE CONTACT OWNS A 2008 ZAP XEBRA MOTORCYCLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 09V385000 (SERVICE BRAKES, HYDRAULIC: FOUNDATION: MASTER CYLINDER) IN OCTOBER 2009 AND STATED THAT THE MANUFACTURER HAD YET TO REPAIR THE VEHICLE AS OF 2011. THE CONTACT STATED THAT THE RECALL REPAIR EXPECTATION DATE HAD GREATLY EXCEEDED A REASONABLE AMOUNT OF TIME. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN. UPDATED 09/08/11*LJ UPDATED 2/21/12 *CN
TL*-THE CONTACT OWNS A 2008 ZAP XEBRA MOTORCYCLE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 09V177000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE UNAVAILABILITY OF THE REPAIR PARTS. WHEN THE MANUFACTURER REPORTED THE SAFETY RECALL THE PARTS WERE NOT AVAILABLE FOR THE REMEDY REPAIR. THE MANUFACTURER CONTINUOUSLY REASSURED THE CONTACT THE PARTS WOULD BE AVAILABLE WITHIN TWO WEEKS. THERE HAD BEEN A LENGTHY WAITING PERIOD FOR THE RECALL DEFECT SERVICE REPAIR. THE CONTACT HAD CONCERN OF THE UNCERTAINTY OF THE RECALL REMEDY PARTS AVAILABILITY. THE VIN WAS UNAVAILABLE.
TL*-THE CONTACT OWNS A 2008 ZAP XEBRA MOTORCYCLE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 09V177000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE HAD NOT BEEN REPAIRED DUE TO THE UNAVAILABILITY OF THE REPAIR PARTS. WHEN THE MANUFACTURER REPORTED THE SAFETY RECALL THE PARTS WERE NOT AVAILABLE FOR THE REMEDY REPAIR. THE MANUFACTURER CONTINUOUSLY REASSURED THE CONTACT THE PARTS WOULD BE AVAILABLE WITHIN TWO WEEKS. THERE HAD BEEN A LENGTHY WAITING PERIOD FOR THE RECALL DEFECT SERVICE REPAIR. THE CONTACT HAD CONCERN OF THE UNCERTAINTY OF THE RECALL REMEDY PARTS AVAILABILITY. THE VIN WAS UNAVAILABLE.
PETITION FOR DETERMINATION OF INCONSEQUENTIAL NONCOMPLIANCE FOR ALL 2008 MODEL YEAR XEBRA VEHICLES FOR FMVSS NO. 122 MOTORCYCLE BRAKE SYSTEMS; THIS PETITION RELATES TO NHTSA CAMPAIGN NO. 09V-385000 ONLY. SECOND RECALL # 09V177000.
PETITION FOR DETERMINATION OF INCONSEQUENTIAL NONCOMPLIANCE FOR ALL 2008 MODEL YEAR XEBRA VEHICLES FOR FMVSS NO. 122 MOTORCYCLE BRAKE SYSTEMS; THIS PETITION RELATES TO NHTSA CAMPAIGN NO. 09V-385000 ONLY. SECOND RECALL # 09V177000.
PETITION FOR DETERMINATION OF INCONSEQUENTIAL NONCOMPLIANCE FOR ALL 2008 MODEL YEAR XEBRA VEHICLES FOR FMVSS NO. 122 MOTORCYCLE BRAKE SYSTEMS; THIS PETITION RELATES TO NHTSA CAMPAIGN NO. 09V-385000 ONLY. SECOND RECALL # 09V177000.
PETITION FOR DETERMINATION OF INCONSEQUENTIAL NONCOMPLIANCE FOR ALL 2008 MODEL YEAR XEBRA VEHICLES FOR FMVSS NO. 122 MOTORCYCLE BRAKE SYSTEMS; THIS PETITION RELATES TO NHTSA CAMPAIGN NO. 09V-385000 ONLY. SECOND RECALL # 09V177000.